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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

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Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Motablility at Rybrook Worcester

Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.

Meet the team

Chat Shoker

Head Of Business

Rob Haywood

General Sales Manager

Adam Sandford

Used Car Sales Manager

David Froggatt

Aftersales Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Chris Kenwrick

Bodyshop Manager

Stewart May

Parts Manager

Stuart Curtis

Business Manager

Debbie Bennett

CRM & Database Executive

Bianca Delord

Loyalty & Retention Executive

Natalie Saint

CRM & Marketing Executive

Emma Smith

Senior Corporate Sales Executive

Kelly Lane

Corporate Sales Executive

Anthony Davis

New Car Sales Executive

Tom Sparks

New car Sales Executive

Tom King

New Car Sales Executive

Martin Ranford

New Car Sales Executive

Howard Barton

New Car Sales Executive

Andrew Freeman

New Car Sales Executive

Matt Smith

Product Genius

Charles Wasley

Product Genius

Adam Page

Local Business Development Manager

Gary Hill

Used Car Sales Executive

Dale Ritchie

Used Car Sales Executive

Chris Pollard

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Hazel Green

New Car Sales Administrator

Becky Showell

Used Car Sales Administrator

Arrash Erfon

Service Team Leader

Thom Price

Service Advisor

Hannah Wynn

Service Advisor

Emma Smith

Service Advisor

Natalie Williams

Service Administrator

Toby Snell

Service Administrator

Chloe Dunham

Service Administrator

Russ Amies

Progress Chaser

Michael Luxford

Service Administrator

Rob Gayden

Warranty Administrator

Shaun Morris

Parts Advisor

Chris Thompson

Parts Advisor

Adam Sutterby

Parts Advisor

Helena Cleaver

Service Administrator

Sharon Karlsson

Accounts Supervisor

Alex Champken

Accounts Assistant

Amy Rooney

Accounts Assistant

Yasmin Abdoush

Reception Team Leader

Cat Oakey

Reception Team Member

Thea Rose

Reception Team Member

Jo Gill

Reception Team Member

Mark Tapplin

Workshop Controller

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.9
    • 49 ratings
    • 11 comments
  • Service

    4.4
    • 205 ratings
    • 53 comments

Marverlous!

Service

No problems at all. Very pleased.

Service

Martin Randford was extremely helpful and spent a lot of time discussing the various options to ensure my requirements were met in full. I would go back to him any time and would recommend him to my friends.

Sales

I also had my car serviced.

Service

Rybrook has always been very friendly, the only thing I will say is that the panel they had taken off the car was not fitted properly and fell off.

Service

Excellent customer service all round and flexible (I needed the car delivered to my home and they did this quite happily)

Sales

I was looked after well on the day, but when I phoned to book in the service department was busy and I was told that they would call back. However, they did not do this and I instead had to ring again. Upon calling again I explained that I never rece

Service

It was fine.

Service

The service was expensive.

Service

The service was very good.

Service

Excellent service from Kerry the service assistant and the bodywork technician was very good.

Service

The service was very good.

Service

Very pleased with the centre and the salesman.

Sales

The centre is not very good on updating me .

Service

The service was very good.

Service

Many occasions when I've been contacted by Rybrook to inform me my vehicle is ready for collection but upon turning up, this has been found not to be the case, resulting in having to wait around for some time. Issues with vehicle healthchecks too.

Service

Everyone was very polite and helpful and courteous

Service

Very good

Service

Service Dep't very slow to call back - needed to be chased . Also , and in particular, suggested renewal of brake pads and very questionably , discs at price of £425 - not accepted .

Service

I sent a follow up email but no one replied.

Service

Thom Price is the only person I have faith in , he is a credit to your team !!!!! I would like you to pass praise on to him, he gives me faith in the bmw product that at present is much needed !!!

Service

Things were forgotten that were agreed, when I picked the car up I was dropped off and I had to sit and wait for an hour for them to sort out things as the car wasnt ready. They hadnt checked that all the work had been carried out correctly.

Service

Very good service

Service

They have responded very quickly; I am disappointed that I have to return with all these issues and then I was given a bill for £290.00.

Service

They were busy and a bit slow.

Service

It was all good

Service

Pleasant staff with superb facilities

Sales

Very professional and made me feel a valued customer.

Service

Very efficient and pleasant experience.

Service

It took longer than qouted.

Service

Outstanding customer care and focus

Service

The OSR tyre wear was noted but the technician missed a poor puncture repair that had split the tyre along the tread line that could have ruptured at any moment. The repair was carried out prior to our ownership, Rybrook supplied the vehicle.

Service

Very helpful

Sales

The car was collected and returned to my home.

Service

The service was very good.

Service

The centre disconnected the radio while carrying out work on the car.

Service

I was looked after very well indeed.

Sales

Failed to fix problem, this is the second time I have had to take the vehicle back for work to be completed. On both occasions the vehicle was returned with only a cursory clean.

Service

Very good.

Service

Very satisfied

Service

It has been a pleasure to deal with Tom Sparks, who made the process of buying my new car extremely easy. There were no issues at all throughout the buying process, and Tom kept me informed regularly on any updates he had.

Sales

Reception staff very efficient and attentive

Service

Delayed an extra hour with no explaination.

Service

It was fine, they were very efficient.

Service

All the staff were friendly, helpful and knowledgable. It was a pleasure to buy my car from the team at Rybrook

Sales

First class service.

Service

It is very annoying that BMW does not negotiate better prices with tyre manufacturers so that the dealers can compete with Black Circles, My Tyres etc.Or the dealers are lying about their cost prices and are just being greedy!

Service

Very good, very pleased with it.

Service

Very helpful.

Service

Extremely good, they gave me a courtesy car that was a M3.

Service

hopefully rybrook have now after several times telling them and even writing down they have the correct regitrations for my wifes and my car.plus the correct phone numbers!

Service

The car was not cleaned or hoovered and the valet team ha gone home.I also had a video stating bits that "can be fixed for you" however when I came to collect, there was no discussion and not made aware of any costs to do it.

Service

The service was very good.

Service

Very professional and the staff are friendly and there is a nice atmosphere.

Service

The service was good. I had a collect and deliver service and when the car came back to me I had a letter which was addressed to my late Wife who died at Christmas and it was upsetting because my Wife used to work at the Centre.

Service

Someone damaged all 4 wheel badges. Why did anyone touch the wheels? It only went in for a MOT and then a new clutch a couple of weeks later. do you not have a proper tool?

Service

It was fantastic.

Sales

Told service would take 90mins but was there for 2 and half hours. Reason given Valeting which was not done and leaf debris left in passenger foot well. Now resolved to my satisfaction.

Service

Expected to have a courtesy car but they forgot to mention he had to book it in advance.

Service

Helpful salesperson who assisted me throughout the purchase.

Sales

The staff were extremely helpful and courteous. In particular Tom King and Charles Wasley.

Sales

Excellent service on short notice.

Service

See comment above

Service

Very good service