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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Prompt, friendly service - efficient - took my car in immediately for service even though it was Saturday morning
I made an error and my MOT had expired, the car was booked in serviced and MOTd immediately and despite the zero notice, a courtesy car was arranged there and then. Nothing they could have done better.
As above - well looked after whilst at Rybrook Worcester
I wasnt happy with the last service I brought my car in for something to be sorted they told me it was done but the problem still happened and after I found out it wasnt sorted
Everything has been attended to as requested; the aspect that they could not sort out was due to the lack of a part from BMW which is still on order.
All work carried out on time with no fuss,
Service Booking GreatService itself GreatWaiting Area GreatValet - Not so much
Because that is how we feel.
Really good service, quick booking and efficient staff. Would have given a 5, but had a hiccup initially over payment for MOT, but was sorted amicably but could have been avoided.
Friendly and efficient
All went very smoothly.Slightly disappointed service department was unable to detect the 'rattle' in the back of the car, which is very prominent and has been there since I picked the car up. They did say that they would take a look on my next visit
Always excellent customer service
Car picked up and returned, very easy.
I booked the car in for a service. When I arrived i was told you also wanted to carry out some unspecified quality enhancements and you would need the car for a day. You could have done it all on that day rather than expect me to make another trip.
Gave strict instructions NOT to wash & vac my car, upon collection it had been washed, this is the second time this has happened. Also on numerous times call back is always too late, I end up calling in again!
Always pleasant curtious and the car well looked after
Very easy to book car in, prompt professional yet simpathetic members of staff to greet and deal with issues.
Staff kept in touch to keep me in the loop, upgrade carried out at the same time to stop the need for a second visit.
As usual I cannot find fault with the service and comfortable waiting facilities.
Booking convenient, welcome good, work done on time, good place to wait and work while work is done
Excellent service, collection and return of car in perfect condition (Thanks to Nigel the driver who I completely trust to drive my pride and joy) Courtesy calls before, during and upon completion of service.
It took two goes to hopefully solve the rattle problems and there were problems at delivery -see below. If the staff had not been helpful I would be completely dissatisfied.
Good location, very helpful, good and well equipped waiting area with plenty of seating.
I fell for the approved BMW spin and had the bonnet of my car repainted. The car was presented with damage to the laquer in two places on one wing, overspray on the other, scratches in the base coat and very poorly polished gel coat - BMW Std ?
Parts needed for reassembly not in stock. Delay in completing the job. Only discovered by garage when reassembling car. Shouldve known before then?
Work carried out at time and date arranged and to expected standards
As above. I was dealt with efficiently by very friendly staff. The waiting and tea/coffee area was clean, comfortable and I did not have to wait excessively long.
I'm known there now and I am always guaranteed a warm welcome and excellent service.
the people at Rybrook are very helpful and efficient
Prompt professional and helpful
Unfortunately I was not able to get new wheels sorted on the day but everything else was awesome
Problem dealt with professionally
Punctual with times for collecting and delivering the car
I needed two new tyres they were not in stock at time of service but I was not given a quote or offer to fit at a later date if ordered. I needed to go to ATS for them and then the wheel nut was jammed due to the nuts not being released since new.
Friendly staff, pleasant environment, good service provided
Adrian Mold in the service department was particularly helpful and considerate.
Carwas washed but not very well all though this is complementy what is the point if not done well
Comfortable waiting area, pleasant staff.
Great attention to detail, consulted first before any extra work was carried out (MOT advisories) and complimentary valet was great.
Please read above
Very satisfied, Excellent Management at Rybrook which stepped in and sorted my concerns I had with my used BMW purchase professionally and promptly.
There were two problems, excess fuel consumption and erratic throttle response neither of which were resolved.
The Rybrook service team especially Dave Connelly and Louis (the technician) went out of their way to help
Too much hanging around. Phoned to see if car ready to collect and told it was but paperwork would be 15 minutes. 1 hour later still waiting. Our 'person' was in a meeting and only after complaining did someone else attend to us.
Dave was really helpful offered a fair price and resolved any issues promptly. They value your business.
Passenger window left open when delivered to our house, we were away for the weekend therefore car stood on drive unfortunately it rained over this period. Warning came on straight away for tyre pressure that ended as a puncture.
Did what was supposed to happen
I can rely on Rybrook.
This is how I feel.
I was able to book an appointment easily within the timeframe I asked for (date range and time of day); they carried out the wheel change within the estimated time; and also answered a couple of questions I had satisfactorily.
Service was good but the time taken was rather long.
Look after their customers
Very helpful on this occasion. Still haven't received invoice so unable to tell you advisor I dealt with
I am very satisfied with level of service you provide
For the reasons above!
Car not ready after having my vehicle for over 24 hrs. Still a problem with my wheel bearing. Dirty inside
They sorted a recent problem for me professionally and well.
Cost of service did seem a bit high
The service was was carried out on the day I requested and in the time span that was suitable to me.
Apart from the cost!!! They know how to deal in the correct manner to customers.
I did not have the exact tyres I expected and wanted
Katy serviced me that day and she was very helpful, and this is what I like to see at Rybrook, the only issue was, that the PC was broken down that day, I paid by card,2 weeks later I receive a invoice?,so I had to ring Katy again.
you did what you said you would do when you said you would do it
What needed to be don was done as promised and with excelent communication
Booked in with ease, completed on time without issues
My repairs were completed with no further issues created and my car was returned to me spotless
As mentioned above great service.
Dealt with on time and to budget
Completed quicker than stated
As expected. Always ends up costing me more money than I imagine it will
Car wasn't ready after dropping off at 8am for a 6pm pickup
I called the dealer about a problem on my new car. They said that I should call BMW Assistance insteadbecause they didnt have a courtesy car to give me and they were fully booked on services for the next two weeks. I was not happy with that response
Job was not completed on 1st or 2nd visit. Had to have a further 3rd visit. When car was returned, low tyre pressure was signalling from OBC. The front tyre was showing incorrect air pressure, which I had to inflate and reset TPM.
You probably could do with extra service advisors in the evening (after 5:30 pm), particularly when quite a few customers cars are already washed and vacuumed and sat in the forecourt - theyre sat in reception waiting to be seen.
I was quoted a price for a brake fluid change prior to the car going in. When the dealership had the car they phoned and quoted a higher price for the same work.
Service and support seems to have deteriorated somewhat
Service was very good.
Very good communication, and a great deal was offered too.
As per usual the standard of service was excellent. Staff were friendly and helpful as always and Hannah explained everything and was clear about what would happen and very knowledgably.
quality CUSTOMER SERVICE - as always
Everything went to plan with work carried out despite finding another problem.
the service was crried out in the time i was given and the car was left clean and tidy
My problem was sorted and my car came back lovely and clean.I love my car
They always make my visit enjoyable, from the reception girls to the service staff, I'm made to feel like the most important customer they have that day.
The work was done ok. But the service was not entered into the service log. So now I have to make a extra trip to get it updated and I have the service indicator warning when ever I start up.
VE15 WJK required an MOT because it had been MOTd in 2016, but the garage could not tell us why it was done. When we bought the car we asked about the service history and were not told about this. It then acquired a small dent when in the garage.
Fitted us in at short notice for an emergency tyre repair
Service experience was fantastic, just the price, I wanted to get it serviced through you because of how brilliant you are, it was just a shame that it was £120 more expensive than getting it done elsewhere
Fault diagnostic an repair excellent
As above plus there were other issues on the service last Friday
Great experience all round.
I know most of the staff and can be sure of them being as helpful as they can.
It was quick and easy. I loved the process of purchasing the car and the day of collection. Dan Roebuck was brilliant at every stage!
Jordan Lindsey at BMW Worcester is the best car sales person I have ever dealt with. He was helpful from the start to the end and when I next change my car he will be the person I call first.
From the salesman explaining the technical sideTo the financial salesman excellent at each stage
Jordan was great
I was in the know at all times being sent emails to let me know when my car was being delivered to the dealership there was no faulse hope on any information about my car I got my car when I was supposed to there was no waiting around
Really underwhelmed by the handover process.
Jordan kept me uptodate from order to delivery, very satisfied with the whole process.
See comments above.
Friendly and professional staff, always pleased to see ' me '
Efficient service and attention to customers needs
Excellent service provided by Dan. He is extremely knowledgeable about each product and went the extra mile to make us feel like we were valued customers.
Warm welcome from all staff, showroom is immaculate, made comfortable while you talk through all the specifications and finance aspect. Nice drinks too!
Excellent personal service
The sales representative could not have been more helpful. His knowledge of the car was excellent and he gave us all the help and advice we could have wanted.
All staff members professional and friendly
Handover on time. Nice to have the car in a separate room. Clean and dry car at handover
High quality service Worked hard to find us the car we wanted
From start to,finish the journey was excellent.
Worcester branch Excellent
Rybrook Worcester were efficient and helpful.
whole process was made very easy and I was kept well informed along the way as to progress.
Great service from Declan, relaxed experience, no pressure, nothing was too much trouble. Even covered the car up in in the showroom so I could see what it would be like at night.
Lewis Bannister, our sales executive was attentive, welcoming and knowledgable. He gave us all of our options when we requested them, unlike competitors. He is a credit to Rybrook and BMW.
The salesman we deal with never finds anything too much trouble, which is very much appreciated. All the staff, including the girls on reception are exceptional.
Feeling very welcome
Martin & the wider team looked after me from start to finish, I have the car I'm after & the price I wanted to pay!
Helpful, loaned cars, couldn't actually try the model I wanted (tourer, petrol), but Jordan did his best to allow me to try and see what it would be like.
Again excellent sales staff.
Staff acted efficiently with all paperwork prepared for signature. A good overview of the functional capabilities of the car was provided by salesman with the suggestion that we return for further briefing when we had had the car for a couple of week
See box above
Again, always on the end of the phone and answered everything I needed to be answered!
very knowledgable sales executive without being pushy
Rybrook Worcester is a clean modern friendly dealership who obviously care about customer service. Martin Ranford was very helpful and efficient at finding the right specification of car and the right finance for me.