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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

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Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

Rachel Clarke

Corporate Sales Executive

Debbie Bennett

CRM & Database Executive

Alex Champken

Accounts Assistant

Emma Smith

Senior Corporate Sales Executive

Bianca Delord

Loyalty & Retention Executive

Sharon Karlsson

Accounts Supervisor

Tom Sparks

Product Genius

Matt Smith

Product Genius

Hazel Green

New Car Sales Administrator

Raj Patel

Centre Accountant

Becky Showell

Used Car Sales Administrator

Amy Rooney

Accounts Assistant

Gary Hill

Used Car Sales Executive

Yasmin Abdoush

Reception Team Leader

Andrew Freeman

Used Car Sales Executive

Cat Oakey

Reception Team Member

Howard Barton

New Car Sales Executive

Martin Ranford

New Car Sales Executive

Stuart Curtis

Business Manager

Tom KIng

New Car Sales Executive

Declan Fitzgerald

Parts Advisor

Toby Snell

Service Administrator

Emma Smith

Service Advisor

Chris Thompson

Parts Advisor

Chloe Dunham

Service Administrator

Hannah Wynn

Service Advisor

Michael Luxford

Service Administrator

Rob Haywood

General Sales Manager

Rob Gayden

Warranty Administrator

Chris Kenwrick

Parts Advisor

Shaun Morris

Parts Advisor

Helena Cleaver

Service Administrator

Thea Rose

Reception Team Member

Chat Shoker

Head Of Business

Richard Davies

New Car Sales Executive

Ian Woodier

New Car Sales Executive

Stewart May

Parts Manager

David Froggatt

Aftersales Manager

Arrash Erfon

Service Team Leader

Adrian Read

Trade Sales Co-Ordinator

Thom Price

Service Advisor

Russ Amies

Progress Chaser

Charles Wasley

Product Genius

Jo Gill

Reception Team Member

Shindi Lal

Used Car Sales Manager

Simon Smith

Corporate Sales Manager

ark Tapper

Workshop Controller

Natalie Williams

Service Administrator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.9
    • 22 ratings
    • 4 comments
  • Customer Service

    4.6
    • 208 ratings
    • 45 comments

They looked after me really well, very communicative, spot on.

Service

Happy with the service.

Service

they kept me well informed and they were very professional.

Service

Very exceptional service

Service

The service was good but I had to wait at the dealership all day for the work to be completed.

Service

Richard could not have done anymore for me. Very helpful during the purchase and efficient on handover. Shout out to Russ (Business Manager) and Matt (Product Genius) who both understood my needs and acted accordingly. Great team, deserves a pay rise

Sales

The service was very good.

Service

I waited for three weeks to get my deposit from the centre.

Sales

Very good and helpful

Sales

i was completely happy.

Service

Everything was excellent.

Service

Rybrook Worcester has been superb it is just the car I have an issue with

Service

Informed after previous service that my car needed new front discs and brake pads, even given quote for the work. However, 2000 miles later, when car was in for another service for brake pad renewal, I was told that it didn't need new discs!

Service

they are very good.

Service

I feel the price was expensive.

Service

It was a professional and quick service.

Service

Faster than I had anticipated - and of course the car was cleaned also - an added bonus !

Service

They did not explain what I could have done myself to fix the problem I rang up about. Normally they are really good.

Service

I have bought vehicles from them in the past and they are very obliging and helpful, always a nice experience.

Sales

I must of spoke to about 6 different people to arrange the work on my car all of whom were very polite and appeared to be helpful but nobody took responsibility for completing the work.

Service

Very good experience.

Service

I have been to a number of delayer ships in my time across a full range of brands but the service at Worcester BMW was by far the best. Hannah the service staff member deserves all the credit.

Service

Given bad information re faulty tyre and brake wear.

Service

Excellent

Service

It took more than 3 hours to get it back and I had to go to work. I had to ask few times how much more time it will take as first time when I booked took only 90 minutes.The car was not cleaned from inside when handed back to me-picture available.

Service

Toby was extremely helpful

Service

Very helpful and the matter was resolved quickly allow me to carry on with my working day.

Service

Very good and polite.

Service

The service was very good.

Service

Impressed with the customer service received from the centre staff and also my vehicle was valeted on it's return.

Service

HELENA CLEAVER was absolutely incredible .

Service

Same day service, really pleased.

Service

Very helpful.

Service

Great service.

Service

Satisfied with the service.

Service

only went to Rybrook for clearance of screen washers,cost £95 and they put the account in my wifes name,who has a mini all4 and deals with mini rybrook.Had to complain as the washers still failed to operate,cleared the problem myself!

Service

My visit was to fit personal plates and replace bulb

Service

I was advised of an issue and the centre would get back to me, but I still have not received a call regarding the issue.

Service

they could not take the tyre wheel caps off to check the tyre pressures.

Service

The service was very good.

Service

The staff went the extra mile.

Service

The staff were very polite, helpful and attentive. The only thing missing was the ease for me to get a lift to the local town and back again, due to drivers being out. Staff promised that this would be sorted in future by letting me use another car

Service

They seemed unable to tell me what battery I needed and how much it would cost.

Service

they were very good and kept me informed.

Service

The customer service is second to none, it has always been pleasure.

Service

The windscreen was so dirty i could not see out after the valat and the water bottle has stopped working

Service

Excellent.

Service

the service is excellent.

Service

Very satisfactory.