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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.
Everything was done calmly and efficiently, and in most friendly and polite manner. The sales executive, Anthony Davis was most professional, very informative, very patient, he did everything to try to meet my needs and wants.
But would be better if there was more than one service person booking in/returning cars - had to wait at drop off and collection but that wasn't the individuals fault - just lack of people
convenient to book in at a time for a predicted period in which i could work in a pleasant environment with refreshments.
The staff were friendly, helpful and efficient.
I made a complaint with regards to an accessory I had purchased through this dealership and I was assured a response. I made a further call two weeks later to the department, to chase this, I am still waiting for someone to return my call.
Poor from the start, Bought the car remotely (never again!), didn't have front parking sensors as detailed. Months of back and forth, finally agreed to part fund.Address provided for pick up, driver came to home address.
Usual professional care and attention provided
I arrived at Worcester Ryebrook at 8.55am to leave my car for a service and recall.At 9.25 having waited 30 minutes The necessary paperwork required was completed and I left the garage in the courtesy car at 9.50am.
Comfortable surroundings. Access to Wi-Fi which is important as my son was with me
It would have been 5 stars had the on-line service booking system been working.
Initially, I was very pleased with the service received. However, I received a call some 10 days after the service advising me that I now had to pay as the service costs had been rejected by BMW. I was not advised when booking in my car.
Excellent customer service and great new look to the showroom makes it a place I want to be.
My vehicle was booked in for its 3 year warranty check in July and also to have a quote for some work to the bumper. The representative arrived to collect the car at 07:15am, however was not impressed with the call back delay by Customer Services.
Even though I had a slight issue with the car, the response from Rybrook was very professional aswell as friendly, and sorted out as quickly as possible.
Everything on time and very pleasant and efficient staff.
Very efficient staff
Service adviser very helpful and informative when issue arose.
Dealership did everything they said they would in a timely manner. My expectations were met.
Excellent service from your staff. Very friendly and professional.
easy to book, friendly staff, and everything clearly explained.
Perfect service, great communication - always kept informed of progress.
Great staff, worked to my tight timelines, nice facilities and great courtesy car.
It was a very frendly welcome approch we were offred a hot or cold drink with biscuts of our choice
There are other BMW dealerships closer. I used Worcester as this is where i bought car from.
Great service from start to finish from a fantastic professional team of people.Would definitely recommend Rybrook Worcester to all of my family and friends.
Highly efficient and professional service, delivered in a very personable manner, without being patronising.
Whilst the service seems to have been satisfactory I was a bit disturbed by the insistence on having a premature tyre front tyre replacement done at the BMW garage. at price £40 per tyre more than a specialist tyre company offered.
Booked at short notice. Clear communication and prompt drop off and pick up procedures
firstly I have already responded to a survey but the price charged for one tyre for my 6 series of nearly £400 instead of £200 from asda ( if they had one in stock before november ) is absolutely outrageous profiteering and I will not buy bmw again
Car was kept for customer enhancement without any warning that this may be the case until the car was dropped off for a simple oil change
I am still waiting for the paperwork to be sent despite 3 verbal promises that i would receive the paperwork via post...I am still waiting and was told it would be sent 1st class...
Unfortunately a day after picking up the car I noticed the small towing plate cover on the rear bumper was missing. I went back to the garage to see if it had dropped off probably when being cleaned but to no avail. I have had to order a new one £60+
Total Hassle free experience
Quick efficient service completed on time
Usual great service and lovely reception staff
The engine problem was resolved quickly and BMW took a positive attitude with regard to helping with the cost of this repair
All done on time and satisfactory.
They were easy to deal with and it was stress free.
The service is impeccable.
My car came back with issues they weren't there before and what I did ask to be looked st was ignored.
Everything was done on time and to my complete satisfaction
Problem fixed and car valeted for me.Very disappointed with BMW themselves as battery had failed after 4 years from new - they would not make a goodwill payment. Has put me off BMW so probably will buy a different make next time I change.
No problems, very professional
Excellent service from Helena including progress report by telephone.
Always a great service at Rybrook
Staff members were excellent and service executed on-time and as promised.
As always, attention to detail and vehicle returned with all work completed to a high standard. One critism would be the "robotic" tone of staff over the telephone when speaking about the service - no charisma or enthusiasm.
Friendly service kept fully informed in pleasant surroundings
It took 3 attempts to get the service booked in the first instance.
I still don't think the problem has been resolved.
SERVICE WAS EXCELLENT
All members of staff couldn't have been more helpful or polite. The work was carried out at short notice and in a very reasonable time. Facilities for waiting customers are excellent and the coffee was one of the best I have ever had ??. Thank you.
Everything completed well and to time promised
Your service, collecting the car, carrying out the work on it and returning it, was completely satisfactory and everyone I spoke to was most helpful.
Greeted with a smile, escorted to waiting area until service manager was ready.
The staff were welcoming, friendly and totally professional throughout
I was kept fully informed of progress and was given a competitive price for replacement front tyres.Service was completed at the agreed upon time.
Helpful prompt booking in. Efficient service.
I had an issue with the alloy wheels on my 18 month old car and these were replaced on the day for new without question!
Friendly, helpful and well organised.
The basic service, MOT and replacement a/c condenser were fitted without any problems, the car was cleaned and the tyres' air pressures were checked and adjusted. A working area was provided whilst I waited for the service to be completed.
On time all sorted clean car
OK, pleased with the service however I have received contradictory information about the condition of my car from the Technician's Video and the service advisor.
3rd time in for similar electrical problem.
They allowed me to bring n my car and then delivered it back. All requirements were completed as requested and it was cleaned as well
It just went to plan everything they said they would do was done and brought back to me on time.If you want a little complaint from me its why do you hoover the inside of the car but not the boot ?
staff are always so helpful
Again an example of the Sales team giving promises/mis-leading info. My service plan lasted only 2 services when I was told everything is free for 3 years.
Happy with car. Impressed with helpfulness
Fantasitic service and very personable.
As usual service I received was good, completed in an acceptable time so satisfied
Service excellent throughout except for the one aspect. When I picked the car up at the end there was a smell of stale oil in the passenger compartment which suggested that whoever had driven from the workshop to the forecourt had been wearing works
Everything done as promised, no quibble and nothing too much effort
Every effort was made to sort the problem out.
Because of the professional way you dealt with my problem.
No problems, car clean and ready on time.
Car collected, service completed and car returned (washed) as arranged.
Everything was perfect
I recieved excellent service from the reception team through to job completion, very satisfied .
No issues whatsoever
Pleasant experience allround
My service was booked in at a time that suited me, car was returned in excellent clean condition.
Great communication and support
All went very smooth and Tom in service was brill
Having been contacted to ensure a specific appointment time, I was still required to wait over 30 mins before handing over my keys. Followed by a further 20 mins admin.
Everyone very helpful
Everything was completed as requested
Fantastic service from your car service and sales teams. Nothing was too much bother for them to ensure my requirements were completed.
Good all round, no complaints at all
Appears expensive for work carried out. Scuff to car door and footprints on plastic door trim after installation of new door kick/ scuff pad
Rang up about the problem and spoke to Thom who said it could be fixed out the front so brought the car in and the problem was not able to be fixed then so this was explained to me and I was told I would be called to book the car in (see next box)
Everything as expected
The staff are great, so this is not a reflection on any of them in ANY WAY!!! But the diagnosis charge is unacceptable for a simple boot switch. I was 99% certain this was required but it needed confirming. My car was bought and serviced by Rybrook
The collect option from home is excellent, my 'service' contact was also very thorough and obliging. I was particularly impressed with the text from your technician with the accompanying video running through what he had done.
The car was collected at the time specified, I was informed of it's safe arrival at the garage and also was told that a service was imminent I agreed for it to be serviced as this was very convenient, It came back valetted and also on time.
As I was able to work while waiting for service, and the staff you employ are always very polite and welcoming.
All person contacted were very pleasant and the work was carried out satisfactorily.
Dawn was very understanding and went out of her to be helpful.
Helpful staff,good surroundings. Knowledgeable
Amazing service by Lewis and all explained brilliantly
Dawn Bimson was excellent. She made sure all our questions were answered even though she herself had only just started with BMW sales team. Her ability to meet our needs and have the flexibility to tailor a car to our own requirements was outstanding
From beginning to end an enjoyable experience both Rob and Lewis who guided us through to the reception staff we cannot praise highly enough the car was delivered early and the hand over experience was delightful
Excellent service and communication throughout the process
Excellent support throughout the process and a person who knows his customer.
Very pleased, answered all my question
A relaxing and easy place to do business. Never under pressure to buy. Professional helpful staff. Great coffee.
Customer service from Anthony was excellent
All aspects were covered faultlessly
Martin Ranford at BMW Worcester, went above and beyond to help us find the exact car we were looking for.
Attentive and professional service
our sales contact Howard Barton was very good on all my visits.
During every visit everyone was most helpful and we were kept fully informed throughout the time of the purchase.
Staff who were genuinely interested in meeting my requirements. I cannot speak highly enough of the staff I met and Anthony Davis is a credit to your company.
Got the deal that is right for me
Great service. Very good people. Just took far too long.
Excellent, accurate advice and support making my purchase and changing from a One series to a Two series Active Tourer
They just make it so easy
Excellent service from Howard Barton at Rybrook Worcester from start to finish. He was friendly, helpful and very knowledgable and kept in touch with us regularly to update us. Very impressed!
Great staff, amazing communication, awesome facility.
Attentive and friendly service from the welcoming front desk to the engagement from Tom Sparks who looked after me from test drive to delivery.
Very friendly and knowledgeable staff, great premises. Good communication, coupled with excellent product knowledge by my salesman Lewis, who dealt with everything in a professional manner.
I had a very warm welcome when I entered the showroom from reception and Tom, the sales executive, was excellent from start to finish. Great knowledge of the cars, was very patient and explained the whole process well. He did an excellent job
My first visit was just to look at some cars with a Company Car purchase in mind but the way in which I was engaged with by the Sales Representative and subsequently led to me opting to make a Private purchase.