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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Worcester Used Car Sales Executive Vacancy

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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The All New BMW 5 Series

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Free End of Warranty Check

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Benefits of buying your BMW from Rybrook

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Head Of Business

Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

Rob Jones

Aftersales Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Thom Price

Bodyshop Manager

Stewart May

Parts Manager

Emma Smith

Senior Corporate Sales Executive

Jade Mooney

Corporate Sales Executive

Hannah Carver

Trainee Corporate Sales Executive

Anthony Davis

New Car Sales Executive

Tom Sparks

New car Sales Executive

Tom King

Retail Manager - New Car Sales

Martin Ranford

New Car Sales Executive

Lewis Bannister

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Adam Page

Local Business Development Manager

Dale Ritchie

Used Car Sales Executive

Chris Pollard

Used Car Sales Executive

Matt Barton

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Hazel Green

New Car Sales Administrator

Natalie Williams

Service Administrator

Michael Luxford

Service Administrator

Rob Gayden

Warranty Administrator

Shaun Morris

Parts Advisor

Chris Thompson

Parts Advisor

Adam Sutterby

Parts Advisor

Amy Rooney

Accounts Assistant

Hannah Taylor

Corporate Sales Executive

Milly Thorndike

Reception Team Member

Thea Rose

Reception Team Member

Mark Taplin

Workshop Controller

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have always been so impressed with bmw...I am very disappointed that you let me down on this occasion. If you had told me the cost up front and not agreed to the price match them there would be no issue.

Service

Service and support seems to have deteriorated somewhat

Service

Service was very good.

Service

As per usual the standard of service was excellent. Staff were friendly and helpful as always and Hannah explained everything and was clear about what would happen and very knowledgably.

Service

Very good communication, and a great deal was offered too.

Service

quality CUSTOMER SERVICE - as always

Service

Everything went to plan with work carried out despite finding another problem.

Service

My problem was sorted and my car came back lovely and clean.I love my car

Service

the service was crried out in the time i was given and the car was left clean and tidy

Service

They always make my visit enjoyable, from the reception girls to the service staff, I'm made to feel like the most important customer they have that day.

Service

The work was done ok. But the service was not entered into the service log. So now I have to make a extra trip to get it updated and I have the service indicator warning when ever I start up.

Service

VE15 WJK required an MOT because it had been MOTd in 2016, but the garage could not tell us why it was done. When we bought the car we asked about the service history and were not told about this. It then acquired a small dent when in the garage.

Service

Fitted us in at short notice for an emergency tyre repair

Service

Service experience was fantastic, just the price, I wanted to get it serviced through you because of how brilliant you are, it was just a shame that it was £120 more expensive than getting it done elsewhere

Service

Fault diagnostic an repair excellent

Service

As above plus there were other issues on the service last Friday

Service

Everyone was very attentive

Service

I required a replacement tyre and was quoted a price and offered an 8.30am appointment the next day to have it fitted. All work carried out to my complete satisfaction.

Service

Great service and friendly staff

Service

Hassle-free service, (just missed out on valet and car wash).

Service

Slight reduction as part of the reason for the re-visit was a fault that had previously been investigated and wrongly diagnosed.

Service

It took a lot longer than I expected

Service

I have had all my cars serviced by rybrook . I have always been kept informed about the service and notifed when service has been completed.My car has always been cleaned and vacumed .

Service

Had to rebook a laser wheel alignment check as machine broke down. Service advisor had little technical understanding. Unsatisfactory explanation for uneven wear on tyres.

Service

The job was done with advisory work listed

Service

Efficient and effective service

Service

See above response.

Service

Would have been completely satisfied but I had a wasted journey due to loan car not available. Very satisfied with the way this was dealt with.

Service

All went to plan and problem resolved

Service

Car felt and drove better when i left than when i arrived

Service

I received a recall for my X1. It took numerous calls to try to make an appointment and none of my calls were returned.

Service

Took 2 days and 2 return trips to fix.

Service

Recent oil change service visit was concluded satisfactorily but I was staggered by the cost. First quote £314 then magically reduced to £250 then to £212. The tactics of a back street garage not a quality main brand dealer. Not impressed.

Service

Too long winded. Why do I have to sit at a table in the cafe for 20 minutes before I am introduced by an administrator to the person booking in my service? No message to tell me the car was ready.

Service

The service arrangements were carried out on time and the only small negative point to note was the wait of 20 minutes before a service advisor became available when dropping the car off in the morning.

Service

Easy to arrange courtesy car

Service

Prompt and efficient service

Service

As above

Service

Friendly staff

Service

completely happy , never had a problem , after many years service

Service

Good aftersales experience. The whole process was well managed & flowed smoothly.

Service

the staff are very friendly and helpful.

Service

While the majority of the numerous individuals with whom I have dealt on this issue have (individually) been pleasant and helpful, I remain surprised that, corporately, nobody has picked up the fact that my vehicle has been in 5 times for this issue.

Service

As above

Service

The problem was sorted

Service

Service experience was faultless - welcoming, knowledgeable, efficient and helpful

Service

The service department do not seem to have any quality control. We have had smart repairs carried out and on both occasions there was overspray left on the car which had not been polished out. The sales department are 1st rate

Service

no complaints

Service

Still unhappy after previous issues

Service

Quality support delivered by an efficient and knowledgeable service team

Service

All included in finance package, car collected and delivered having been washed and cleaned. And they kept me up to date during the day too

Service

Efficient service

Service

Was very helpful throughout.

Service

All staff made everything very easy and they were friendly and really accommodating.

Service

See comments above

Service

Kept me up to date on what was being done to my car and when it would be ready for collection.

Service

Although I had to wait a little while for the courtesy car to be made available, I was happy with the service and how I was treated. I've been using Rybrook for many years now and when mistakes are made, they're rectified as quickly as possible.

Service

BMW has always provided me with excellent service that is why I remain loyal to the product

Service

everything was carried out as explained and on time and the car was washed and hoovered.

Service

Pleasant environment at the showroom, attention to detail and quality work. Not pushed to have unnecessary work done. Clear explanations.

Service

MOT carried out efficiently and in a reasonable amount of time.

Service

From the moment you walk in reception staff immediately attend to you, inform service of your arrival and get you seated and offer a drink. Wifi is also available so you can work if you have elected to wait.

Service

Took nearly 2 hrs for our car to be ready after a simple change of brake fluid with a "waiting appointment"

Service

see above

Service

I was kept up to date of anything found during the service. I was given competitive rates to rectify the defects also.

Service

Calm professional environment can work in peace whilst car is in v good coffee

Service

Although the service was carried out satisfactorily, the failure to reset the service indicator means that my next service will not coincide with the car's MoT test.

Service

Kept informed of progress of work being done. Very accommodating as to time of collection. Work done was of a high standard.

Service

Friendly greeting from the receptionist, given a cup of coffee, seen promptly, everything clearly explained, kept informed of progress, job well done

Service

Sales employees very helpful

Service

All done in time

Service

Quick to help with queries, all members of staff on front desk and in service department helpful and friendly

Service

Above plus took 2 calls to get work requested when booked in done

Service

Work completed

Service

completely satisfied

Service

Work carried out efficiently and in a timely manner.

Service

Service at the dealer was excellent. Loan car was provided and that was very clean. My car was returned after a very thorough clean too.

Service

Ditto above response

Service

I was completely satisfied.

Service

As Above

Service

excellent service and knowledge

Service

Prompt, good communicationi

Service

My car was serviced and cleaned thoroughly, with the provision of a courtesy car as requested

Service

Excellent service every time

Service

Disappointed my bonnet wasn't shut properly and radio settings were all messed up

Service

Book car to have cold start high idling and vibration looked at , diagnostic returned nothing and was told it was was normal. Took it to an in dependant garage and replaced vanos solenoids and problem solved. £96 charged for essentially and wash& vac

Service

Felt like a personal experience.

Service

Not totally satisfied as when picking up vehicle no notes available detailing problem identified during service and to date no call to re book vehicle in for outstanding works

Service

Staff extremely helpful

Service

All work completed to my satisfaction excellent customer experience received from Adrian Mold Service Advisor

Service

All good

Service

See above plus they booked my car in the following working day without an annoying wait for the work to be done. Plus I was kept updated by Hannah at every stage of the job.

Service

Long wait to drop car off. Bird lime on courtesy car. My car and courtesy car both left in neutral not park. All my radio presets deleted and my car seats moved but not returned to correct positions.Trip on my car set at nought.

Service

As above.

Service

From the moment I walked through the doors I was made to feel very important with being seated with refreshments straight away I felt very relaxed.

Service

Great all round service

Service

the rep explained everything clearly costs were known before service was carried out

Service

great team

Service

Extremely attentive staff at all levels with consistently, comfortable personal service.

Service

Again excellent sales staff.

Sales

Staff acted efficiently with all paperwork prepared for signature. A good overview of the functional capabilities of the car was provided by salesman with the suggestion that we return for further briefing when we had had the car for a couple of week

Sales

See box above

Sales

very knowledgable sales executive without being pushy

Sales

Again, always on the end of the phone and answered everything I needed to be answered!

Sales

Lack of customer service!

Sales

Rybrook Worcester is a clean modern friendly dealership who obviously care about customer service. Martin Ranford was very helpful and efficient at finding the right specification of car and the right finance for me.

Sales

I couldn't be happier. Lewis was amazing from start to finish. he was always on hand to help me (even at weekends and evenings). he was able to sort all the questions and when I asked for things

Sales

Fully kept updated. Nothing was a problem even the V5 form was sorted.

Sales

Rybrook Worcester are exceptional. Professional and friendly. I was sent a video of my car before collecting. Something I was not expecting so was extremely pleased. Special mentions to Tom Sparks, Dawn Lancett and manager Rob Haywood. Accommodating

Sales

Constantly informed of the progress of my order with regular updates.

Sales

Our salesman Dan Roebuck was excellent. He was knowledgeable about the car. He was also very straightforward when discussing the purchase price. He took a lot of trouble explaining the various features of the car when we collected it.

Sales

Excellent customer care and customer focus. Attentive to needs and delivered on all tasks undertakenSuperb customer journey with relevant progress updates along the way

Sales

Very attentive to needs

Sales

Very friendly, informative and efficient.

Sales

From start to finish the whole process was easy, everything was ready on time, great handover, will definately be buying another car from lewis , highly recommend.

Sales

Excellent customer care

Sales

Lewis did an excellent job. You should pay him a big bonus ??

Sales

With Rybrook Worcester, We've never had anything other than exceptional service

Sales

My wife and I have purchased our BMWs from Rybrook for a number of years.We have established an excellent relationship with Martin Ranford who knows our requirements. The whole experience is superb.

Sales

I was kept well informed between order and delivery

Sales

When I picked up the car the model badges were still attached despite my requesting these were removed & number plates were not the Euro-plates. Whilst both were quickly addressed the new rear number plate was put on crooked. This was sorted quickly.

Sales

The Salesman was possible the best I have ever dealt with, and all my needs were met.

Sales

As above, the service I received from all parties at Rybrook (Martin Ranford in Sales and Tom King in Finance) throughout the purchase and delivery of my new car was excellent, personal and non-pushy.

Sales

5 stars says it all, Declan very courteous and welcoming

Sales

Fantastic experience.

Sales

Just really good service, Declan was very helpful and patient

Sales

Delivery was sorted very quickly, but a charge of £700 to deliver the car (when it's already in the Uk) is ridiculous!

Sales

Martin Ranford understands my requirements and sets out to meet them

Sales

The whole experience was perfectly smooth.

Sales

Lewis couldn't do any more for me to help with the whole experience. He was a true asset to the bmw brand

Sales

On the new car side everything was fine, but it has been difficult to get straight forward information from the salesmen regarding my options with my previous vehicle which was voluntarily terminated in the end

Sales

See 1

Sales

Tom Whatmore (sales) had an excellent knowledge of the product. No pressure sales environment. Great customer service from all levels from reception to BM

Sales

As above. Very pleasurable experience!

Sales

Kept fully informed during the process

Sales

I have used them now for some years and nothing is too much trouble for them, all the staff I have dealt with have been superb.

Sales

Just what I expect, nothing more, nothing less.

Sales

I have owned BMW's for a number of years and I would say it was probably my best experience.

Sales

Kept up to date and accommodated my requests

Sales

Very helpful and knowledgeable team at BMW Rybrook Worcester

Sales

From start to finish of process, the service quality and customer focus on satisfaction was very good