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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Still awaiting a for call back, promised on 7th May, regarding a warranty item. Please don't promise what you can't, or intend, to deliver.
Service done well but other recommendations not explained very well and brakes squeaking a bit since service so may need to bring back to have checked.
As above.. however the repair on my car is outstanding
Always kept waiting far longer than needed. I stopped having my car serviced at bmw was when I was kept waiting for 6 hours for a software update.
Had noise from car drive system, technician said it definitely wasn't wheel bearing. They changed wheel bearing and also diff output shaft seal. Told is was wheel bearing! Now concerned there was no oil in differential - may have future damage!
I have only recently started using this dealership since moving, and whilst they are clearly efficient it does seem quite impersonal
People were nice, prices increased for work that needed to be done, I then booked separately and saved £100's for the same jobs at bmw Solihull
This was re service, see notes on Brakes, and lack of update of service history. The waste of my time.
Good price and availability for service
Generally satisfied with the service
Explained what had to be done
Poor service on all occasions.
3 visits required. 1. Ran out of fuel due to a faulty sensor, I was advised the issue was fixed. 2. Ran out of fuel again, fuel task was replaced as a 2nd sensor can't be reached. Why wasn't this tested 1st time? 3. Fuel tank leaked due poor fitting.
We have used Rybrook many times in the past and although a few years ago we had an issue with our purchase of a X3 3.0sd, that is all water under the bridge and they are a fantastic dealership and I wish I had bought my i8 from them
No issues before, during or after the service.
Have been using the Worcester BMW for 25 years under both owners.
My car was booked in for a service, which was completed on time.
Pickup and return .very useful.
My experience upon meeting the service manager was one of the worst I had ever had! I had always purchased Audi's in the past and had received outstanding customer service and any errors had always been rectified with out issue or fuss.
Comfortable surroundings in who wait. Car returned in clean condition. Helpful staff.
Friendly service, looked after. Details of service explained fully. Car valeted when returned.
Well handled as as a customer with no delay.
I took the car in because of a dashboard warning light but after the service, the light still came on. I had to go back later to get it reset
Very pleased, staff friendly and proffessional, everything was explained and done on time.
Inconvenience in rebooking for service which was highlighted by Rybrook on first visit for brake fluid change.
because we were.
Excellent service from Harry Greenhill and the reception team.
They did as Promised and made me feel very welcome. I came all the way from Swansea where I Live just too have an M.O.T honoured by Rybrook As Sytner Swansea were Very Rude , Arrogant , and would Not Honour the Complimentary M.O.T I had in Writing.
While I waited the staff kept me informed on what the problem was and were always polite and friendly
Everything went well
Amazing after sales service they do everything they can to consider your needs.
As above. They dealer seems to always be superior to the customer.
I had to take the vehicle in to the dealership on two consecutive days as the necessary part had not been ordered, despite the problem being a known / recurring issue (see below).
All settings where wiped out on car. Phone. Presets. Seat position. Real pain and not told about it.
Your service advisor explained the work required and when the vehicle would be ready for me to collect.I received a telephone call later in the day to confirm that the vehicle service had been completed and would be available at the agreed time
The guy I dealt with was very uncomfortable and didn't seem to be very knowledgeable. It was difficult to get reports on the progress and I felt I was annoying people if I asked how long it would take. I ended up walking home as I had no transport
Easy to book, good service but exceeded proposed waiting time and would not quote me for non-runflat tyres which the vehicle has had from new
Normally complimentary wash and vacuum is good but I was disappointed as it was not done at all even though I have had spent £1000 on brakes being replaced.
A faultless service my car was picked up dead on time, It was serviced and a small fault fixed. It was returned to me fully valeted. It felt like new and is driving perfectly.
My carcwa# serviced efficiently and 8nwas kept up to date on the progress.
do not know time will tell
Very helpful and overcame issue in my picking up car in time
They collect the car and keep us fully informed - the servicing has always been to our satisfaction
You carried out the maintenance check to our satisfaction.
My car was returned to me in a very clean condition
Sorted the problem quickly and cleaned my car
service was excellent
Brilliant service but noticed that as I was in my work clothing i was treated a little different from the reception staff and wasn't offered a drink this time
Had to wait slot longer than was told
I had a warranty issue with the car, after having spent £70k cash on 2 vehicles was told would have to pay £18.00 insurance for courtesy car. I requested a call from the service manager on 2 occasions, also asked to speak to in dealership. NOTHING!
Light bulb refitted. Good service from the member of the service team and the mechanic, who checked that the light bulb was front nearside.
That is my assessment of the experience.
Although the car went in for a brake fluid service, no-one noticed the car also needed some oil, so it came back with the "add oil" indicator on.
as previously stated the service was faultless
Excellent customer interaction , not over the top
The car was very late in being made ready for pickup and communication was poor. The service assistant apologised and that was accepted, but it stopped it being perfect.
Poor start but situation rescued by Harry Greenhill
Ther is no doublt in any business one could always get an improvement
Good service and use of business centre
All personnel were extremely courteous & catered for all requirements
Always perfect service from Rybrook Worcester
Seem very competent
Always looked after VERY WELL
Upon realising i ordered the wrong tyre helena ordered a new one but it would delivered later that day. Tom managed to lend me a loan car so i could get to work for the day. When i came back to collect my car it had been cleaned aswell. Top service.
A very disappointing service experience. 1 No advance SMS that the service was occurring. 2 The disconnection of my DashCam (why can't you reconnect?), 3 Resetting of all personalisation (presets, lighting etc), 4, dismissive staff attitude. And more
I knew I had a problem with 2 tyres and was relying on run flats. The inspection highlighted that I had issues with low pressure in all 4 tyres. Unfortunately, there were no warning signals to indicate this. This has no been corrected.
From making the initial enquiry right through to driving the car away Rybrook Worcester were exceptional in their customer service. Special mention to Mitun Parmer, Rob the manager, Tom Sparks and Dan Blount
Made us feel a valued customer
As above... Having my new car waiting in the delivery suite when I arrived at the centre made the whole experience feel special
It is always a pleasure to visit the dealership and be given a warm welcome. The whole purchasing process was handled professionally in my opinion.
Not completely satisfied, having issue with scratches on wheels
Due to our dealing with Jack Kendall & the customer service we received from him, we would not hesitate to return again.
The sales executive jack Kendall was first rate Professional and helpful
As above, well looked after.
Overall really good. There was the wrong address on some insurance documents, I have emailed in twice and have been told they are in order but haven't received any new documentation yet.
Limited car parking spaces at some times
Keep me informed from Beginning to end of the car build . Choosing vehicle reg. delivery date . Turn around time
Sales staff (Jack Kendall & Dan Blount) were very helpful & made the process easy to follow.
James Sadler listened to exactly what I'd like and found the car I had described. He was very accommodating and helpful and nothing was too much trouble.
Kept well informed
Informative and friendly
Purchase of this vehicle was the least stressful than any other car I have bought
Gary Piper is a great chap and kept us informed of the progress with the cars on a regular basis. The handover was smooth and very efficient.
Very satisfied. We have dealt with the same Sales Executive during the last 2 BMW purchases - Jordan Lindsay. He is professional, helpful and very knowledgeable about the vehicles functionality.
Everything was top service, Gary Piper was absolutely excellent at explaining everything and showing us the car at pick up. I had to post pone the pick up date because of a sudden bereavement, and Gary sorted it all out without any issues.