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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.
Friendly, efficient service. Very good customer waiting facilities.
Have found that service is exemplary except for one occasion some years ago. Pleasant place to sit and wait. Am known to several staff who are always helpful and agreeable.
Good service, timely, good info.
First time just for oil change and filter.
All the staff were very friendly. The girls on the front desk remember my name as soon as I walk in the door, it all adds to the very personal service.
Latest: Car hit a pheasant and knocked NS fog light straight through front "bumper assy" and into engine compartment. Not insurance job- discussed full job including plastic weld of internal bumper brackets.Lift home. Car cleaned. Sensible price.
timings good - was kept informed
Helpful, friendly, professional staff and service throughout
The booking process was very long winded. In the end the car was handed back still soiled.
Always a friendly place to visit with good business facilities. They always offer excellence service.
Always professional and prompt front of house - passing through to services team
Fantastic customer service - the reception staff and service desk staff are excellent!
Everything now works. The pick up was on time as was the return. The paint repair to my door was excelleny
All went smoothly and the waiting area facilities were excellent.
did every thing right.
The service was done very promptly while I waited, and it was included within my package so no charge. While waiting I discussed and got a quote for minor bodywork repairs, this was extremely competitive with alternative quotes, so I've accepted it.
Got nail in tyre. Rang Rybrook & was told to bring car at 3pm. Explained I had tyre insurance cover. Arrived 3pm left 5.30pm. Reason for taking so long to change a tyre - probs getting through to insurance co. Why wasn't this done earlier?
Had a problem with a tyre and was told couldn't get like for like replacement until Monday and it was 1130 on Saturday so had to source one myself back by where I live in Wolverhampton area
Excellent service and customer interface.
They could not have been more helpful.I took the car out with a technician to find the cause of the problem & he needed to be patient as it wasn't immediately obvious. He was able to diagnose it and fix it. The car was clean and tidy on collection.
Work carried out on time . Treated well kept in
Tom & Emma dealt with my requirements admiralby
Everything was perfectly organised and the Service Receptionist was exceptional in her attention to detail.
Always a pleasure to come into the showroom the receptionists are always welcoming and everyone is so friendly. More importantly the coffee is amazing.
Service and staff good. Waiting area (where I spent two hours) had limited refreshments. The opportunity to peruse the cars on the showroom was the only "entertainment".
I have no complaints whatever. All my comments where satisfactorily resolved.
The service provided was excellent.
No fault of Rydale but available time slot was over 1 week
Everyone a Rybrook strive to care for me as a customer. However difficult I am.
Your reception staff are friendly and efficient and your collect & deliver is very much appreciated
Having to wait for parts and car still not running correctly
The staff were all polite and attentive, the work was carried out promptly and to time.
Great customer care, car returned cleaned and polished!
Excellent service as always
The work was very basic - swop the winter tyres/wheels for summer wheels/tyres. it did seem to take quite a while for such a simple job (1.5 hours)
I was pleased with the way I was hosted when I dropped off the car and picked it back up. Made the painfull bit a bit more tolerable!!
The car went in as part of a recallI was told the interim vehicle check was needed and a couple of small jobs required attention to clear messages. When I picked the car up it was still showing a bulb fault. I don't know why not done ?
warm friendly welcome at reception. promptly dealt with by Thom price. problem with car. hire car sourced immediately so kept on the road. daily information as to progress with my car. job completed car returned. repeat visit to showroom good.
As usual - I was able to book in with ease - I was kept well informed - I loved the video of my car being serviced..
Very friendly staff from reception to service advisors & excellent facilities tea, coffee etc.
car failed MOT as minor crack on rear wheel. Told needed a new wheel which was ordered. Subsequently found cracks are commonplace on BMW 19" wheels and that test can be carried out to check if it has faulty casting. I was't told about this test
My car was collected from my place of work and was the. Caught speeding. Reported and was told the MDwould deal with this and contact me, nothing happened. Reported problem with rear door not shutting properly, not fixed and had to rebook.
The work was done on time as promised
Front personal, very good polite. but? See final statement comments.
2 small issues really long wait to get a courtesy car & after service valet was not very good at all.
Pleasent, welcoming and efficient.
X141 LUT was recalled to change the left side passenger air bag.The dashboard cover was not replaced correctly and the invoice although of nil value was wrong person, wrong address and wrong vehicle.
warm and polite welcome,efficient all round
Hannah Wynn Is always up front and personel
The initial estimate of the cost was wrong in that they tried to charge me twice in the year for storage.
As usual, Rybrook Worcester's service was flawless. Could not be improved upon in any respect.
We had excellent up today information from Tom. My only concern was a little bit of oil on my cream leather seat from the workshop. I did mention this on the follow up call and have been offered a free car wash and valet.
They are a great bunch of people..I enjoy going there!..the reception staff are delightful and that runs through to the service and sales staff too!..there is always a polite friendly smile and i know my car is in good hands.
The rating speaks for itself.
The service I get from BMW Rybrook is always very good
Well looked after. Very straight forward.
Friendly efficient service
work was given priority
I called in on the off chance of being seen, was fitted in, all very polite staff, job done, perfect.
Good reception on arrival.All details of visit in order.Good coffee !!!
There seems to be no way in which it can be improved upon.
The service we are given by thom at Rybrook Worcester is outstanding he goes out of this way to explain everything.
The work was carried out fine, but I have had issues with the car since
The service was fine. I was disappointed that it wasn't covered by my service package because I had exceeded the maximum mileage.
staff were fine but 2 weeks - even covering Easter is too long for a part to arrive - especially when I am hiring a car - longer than a fortnight as it took 4 or 5 days to secure an appointment
It was a complimentary health check that I was not expecting.
Quick, no hassle, professional
Overall the most professional garage I have ever used its like a 5 star hotel
Experience was very good, with the agent dealing with my service pre and post collection being both attentive and knowledgable. Car was clean and tidy and all checks completed as requested.
1st class from the moment I walked in
Service arranged at a time to suit me, with a car available.
Would have been 5* but for the extended length of waiting time
There was good welcome and everything was straight forward without any hassle.
All staff are very polite and I was kept informed of what was happening with my car.
Pleasant and informative staff. Good waiting area.
Had very nice welcome by reception was taken to service department who ran through the work to be done and the time scale it's a five star bmw dealership I always feel a valued customer, any BMW query I have is answered with knowledge by an expert
Very professional friendly service
Good service and complete courtesy
Polite and friendly staff, I was informed fully of what was happening and when.
Brilliant service as always. From the warm, courteous greeting from Yasmine to the general hospitality and professional service from drop off to collection-great communication including the sms link to the video walk around my car from the technician
All the staff were helpful and friendly, while my enquiry was dealt with professionally and with due diligence. The service advisor I specifically dealt with (Helena Cleaver) was excellent and kept me updated and when beyond the call of duty too.
They eventually sorted the problem but not before we had to take it back because the original problem happened again the day after it was sorted!! Supposedly!
Helpful staff who quickly put right any problems with the car
From reception to the service desk the staff were excellent. Facilities are always good and being able to work at a desk is beneficial.
Superb service as always!
Everything was checked & we were informed of any issues during the process
Service was completed inside the timescale given and waiting facilities are comfortable.
Arrived to collect car after awaiting back order parts, Boot area had not been put back together and door locks were opening and closing by themselves.
All of the staff at Rybrook Worcester Are very polite and professional also extremely helpful, they never leave you unattended. For me It is always a pleasure to visit Rybrook.
Everything was done to their usual high standard. The staff and the environment were first class. The car was ready when promised.
Service completed in a reasonable time and the car returned washed and valeted.
Always great service. On this occasion, small issue with self-levelling headlight system on light cluster which had been removed to replace parking light. Rybrook have promised to take a look at this and rectify at next service (my suggestion).
Car booked in quickly at a convenient moment, service executed efficiently and problem resolved first time.
Original appointment was not recordedAnd I turned up to find you had no note of my appointment
Good service......people switched on......good facilities whilst waiting
After having a booking for three weeks for a X1 to test drive while my X3 was having a service, it took over two hours to drop my car in and collect the other one as the X1 was not there when I arrived. Spent the day playing catchup, was not happy!
Great customer service from the chap that picked up my car and Tom from the service team who kept me informed right the way from start to finish of the MOT / vehicle check
Visit was unplanned. I had a near flat tyre. Despite calling ahead explaining we were on our way home from hospital after knee surgery we were not fast-tracked and spent over 2 hours waiting to hear that we had a puncture which could not be repaired
Good service, good coffee, attentive girls, wifi, what's not to like?
Helpful staff looked after me and my car. Just waiting now for a part to be received and fitted.
Simply could not fault the service from start to finish
The service light has not been re-set and the air-con was attended to but is not working properly now. I was rung up and asked if I was happy - I said the air-con wasn't right and was told I would be called back. I haven't been. £750? For a service.
Communication, collection and return of vehicle from my place of work, price
Excellent customer service as always
Specific instructions left with the service dept which were ignored.Supposed to have received a phone call within week but not heard anything - no doubt will not hear from them
Part ordered available the next day. Very friendly personnel.
Well looked after by knowledgeable staff from the moment I walked through the door until I drove away.
Excellent service from when I booked car in until it was returned. I was reminded of the appointment & kept fully informed while you had the car.
Excellent customer service experience from advisor Arrash. Was made to feel valued and kept up to date throughout.
Pleasant surroundings, beverages. Kept up to date with what was going on. However, still not heard about a part that was ordered.
5star service as ever
staff helpful. kept me informed. car worked on straightaway. worked completed in reasonably time.
They do everything right.
I would like to single out Hannah for her impeccable customer service. She was exemplary in terms of her approach and communication. I really do feel that Hannah should be rewarded in some form.
All the staff were very friendly helpful and attentiveThey had s lot of knowledge and expertise which put me completely at ease.
The greeting at Rybrook was superb and I was handed over to an extremely helpful service receptionist.
I feel that in the last year the quality of service has reduced as it is often very difficult to get through to the service department, a ring back is promised but this is not always realised. I took this issue up with the Service Manager in February
I arrived to drop my car for its service as soon as your premises opened and was kept waiting an hour. A few days later I had a Head Up display fitted which took nearly 5 hours instead of 90 mins and was done so poorly I ended up having it removed.
The customer service provided was prompt, professional and friendly
I needed service, tyres and MOT.I ended up with just the service because tyres were required for the MOT and they were much cheaper elsewhere.
I wish Rybrook could put their records straight,I have BMW M3 my wife has a Mini Cooper S. The two are contiually billed to the wrong person.
Great service, kept me up to date with progress and sent me a video of the inspection, great idea
All that was required was actioned in a timely manner.Emma was very helpful and kept me informed.
Very good reception staff and customer facilities.Poor commercial approach of service team.
Good overhaul experience car was valet end after service
No problems, polite people
I was kept well informed during the service, friendly and I felt an honest approach to repairing the car.
I dropped the car at 9AM and was told the work would take 4 to 5 hours and that I could collect it at 4PM. I stayed at the dealership until 11:30 and when I left the car was still in the parking area; at 15:15 I was told to collect the car at 18:00.
Always good service and polite
The service was first class.
Howard Barton was very helpful from the start to the end, and the service was excellent.
helpfull and took his time explaining evrything during handover
Everything went smooth.
On all our visits to the Centre we were always dealt with by the same person, Howard Barton who made appointments at times to suit us.
I was treated very well. Matt Smith took the time to guide me through the options as it was my first BMW purchase. I felt welcomed every time that I went into the show room. I was also kept up to date with all the goings on until my car was delivered
The staff are brilliant from the girls on reception right through to the manager. Special thanks to Rob showroom manager, Tom King Finance manager, Tom Sparks Sales Executive and Jo Sales Genie all of which are a credit to your brand.
Completely satisfied with the process when ordering and the process when the vehicle arrived and for collection. There was a change of salesman in between which led to no communication for a couple of months so reduced by one star.
Very pleasant staff, great coffee and everything went very smoothly
Tom Sparks, sales executive gave excellent service from beginning to end.
Howard Barton who sold me my car was very helpful from beginning to end of purchase and helped a lot with the previous dealership (peugeot) who were far from helpful in settling my remaining finance with them!
Salesman was friendly and helpful without being intrusive or pushing for a sale.
Our sales rep, Howard Barton, was professional and helpful throughout taking the time to explain the process and answer all our questions. When the car we were looking at was sold, BMW Worcester offered the same deal on a brand new car.
Mainly due to Howard and his excellent approach .. I would definitely recommend my friends and especially to deal direct with Howard.
After trying all the other marks over the years I decided on a return to BMW after a brief spell back with Mercedes. Not only did I get a fantastic deal on my new X6 but the service is 2nd to none! I will never drive any other brand !! Thanks BMW !!
Tom Sparks was excellent.The financials got messed up.
It was an easy process and we were supported every stage of the process
They exceeded my expectations. My requirements were listened to, with constructive suggestions made. The financial package was explained clearly, taking into account my circumstances, meaning I purchased a model I had thought was above my budget.
I visit Rybrook Worcester often, the staff are always friendly, and I truly believe that the team care about customer service and the wants and needs of the customer. I will definitely be purchasing through Rybrook for the long foreseeable future.
I wasn't optimistic that the dealer would be able to meet my requirements. My previous experience of driving a one series was not positive. However, the figures added up and the car was a dream to drive. The sales man was not too pushy and there was
Premises are excellent and well located, reception staff are very welcoming (ang good coffee too :-) ) and sales staff very friendly and helpful. whole experience was excellent.
There were a couple of reasonably long waits in the final process, getting all the paperwork sorted out. That aside, everything and everyone else were top notch.
efficient and explained everything in detail with no pressure to buy.
Keep informed at all times and delivered when requested
The car looked stunning in its own private room in the showroom.
Absolutely first class service from everyone at the dealership involved in the purchase.
We have always been very happy with the buying process.
It was a really good experience Lewis Bannister was great, I made him work hard for my business but he found the right car for me.
A very professional and customer centred experience.
Offered professional advice suited to our needs.
as soon as my wife and i entered the showroom, to the day we collected the new car everything was wonderful, very proffessional, and enjoyable
Very Friendly & Helpful
The whole experience was carried out in a friendly and professional manner. every one involved was pleasant and the purchase was quickly initiated.
The sales staff were very supportive without any hard sales tactics