No news found with your current search criteria.
Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.
My only problem was being kept waiting to collect my car. I was informed by telephone the car was ready for collection. When I arrived I was kept waiting for some time and had to remind one of the receptionists I was waiting.
Polite, professional customer service, and all completed to plan
Everything was completed to my satisfaction.
High level of service. As a customer i was made to feel special. My specification was listened to and I was given options based upon this, rather then trying to sell me something else.
Efficient, polite, friendly, everything as expected.
The service to our car was very good .except a part that needed to be fitted had been delivered incorrectly .but this was not Rybrook fault.
As usual the standard of service was very good
The work was completed swiftly and efficiently.
Car dealt with swiftly as expected
Service was swift and all the staff are very friendly. My only gripe was I forgot to tell them not to wash my car, this has resulted in swirled paint.
I requested blue for topping up my car. Was told I had to do this through the service team. Was disappointed to find more than half the bill was for labour when I had originally requested the fuel.
Being updated whilst waiting
The work was carried out as described to my complete satisfaction
Professional staff providing exactly the experience expected. Courtesy without being stuffy. Prompt and exactly as promised.
Reception staff friendly and efficient, prompt booking in (for quality enhancement). Car ready when promised, returned valeted. Free Safety Check completed and reported. Special thanks to Andrew Neil (Technician) for tidy work.
Nice operator ,efficient and polite.Got what I wanted.The service over run bot that was sorted without fuss.
Everything went smoothly
The work requested was completed to my satisfaction, all of the questions I had were answered and the car was ready for collection on time.
Nothing went wrong !
A couple of minor points:The whindscreen washer bottle was left empty after service.The courtecy ar had damage to an alloy wheel which wasn't noted before I took resposibility.
There was a hiccup with retrieving my winter wheels but in the end it was rectified and I still trialled the M140i as courtesy car
very good expertise
Collected and delivered back no problems.
Service and small paint job carried out as requested with curtesy.
The car was not properly cleaned inside and the tyre pressures were all over the place two @ 2.2, one @ 2.1 and one at 1.9
I was able to have a sensible discussion about my issue and get it fixed immediately.
From collection to delivery back everything was perfect.
The whole service was sorted very quickly and done very well, with the loan car, I was well impressed.
As ever first lass service.
car service ok. handling of the return of my car was appalling. Asked for my car to be ready by 4pm. I called at 330pm to be told they were running late. 5pm collection. Arrived at 5pm only to wait a further 45mins. Total disruption to my day.
Yet again could not fault both the service and the service personnel. involved Thanks
Car is booked back in again as not fixed issue
Everything went as planned, there was plenty of communication, the car was ready when promised. Unfortunately there was a (pre-existing) problem with the car that couldn't be fixed in one visit I understand the reason but it wasn't quite perfection!
A very professional set up, nice clean and comfortable waiting area, refreshments available, just an all round pleasant experience.
Service at Rybrook Worcester was excellent. From being welcomed by friendly and efficient receptionist, being kept informed of progress, all in a very comfortable, relaxing atmosphere, with tea, coffee and biscuits provided! Car returned valeted.
Faultless services and facilities
Exceeded my expectations.
Good service completed on time
Promptly attended to on arrival. The repair was done quickly. The waiting area is top class.
Was dealt with straight away , was called when car was ready , all staff very attentive .
everything went smoothly and to plan.
Problem if a rattle identified but not cured. Car is going back in for third time to hopefully cure problem
No issues, collection and return of my car were within the time slots and calls with your dealership were promptly answered and well handled.
Excellent greeting from reception staff and offered a drink. Directed straight to the service assistant, who agreed the work with me. Courtesy car was waiting for me. Work completed on time. Car returned clean and tidy.
Car repaired same day and returned to me nice and clean.
No hassles attentive staff
It was good to be advised of a problem with the design of the car and have it corrected before i experienced the problem. I little surprised the whole engine was replaced
Good to have the facilities to work at your showroom and await my vehicle. It took over 2hrs and not 1hr 30 as advised - that is reason for not getting 5 star
Staff were friendly, informative and efficient.
Disappointed that I wasn't given the best price for my tyres rather than the service desk having to discuss the price with the manager
Everything was sorted. Courtesy car supplied. Car returned clean
Good clear information with no waffle
Everything was as expected
Excellent service from start to finish
Quick service, facilitated collection and drop off.
Travelled from Bristol to Worcester to get MOT and some checks done so I needed to be sure I had a place to work and a loan car for a meeting I had arranged up there - all went according to plan.
Very courteous and professional..work carried out to a high standardThankyou
Quick, polite, free
Clear information given, easy booking of service, car collection and return.
Could end no fault with the service given by Rybrooke
Because it's true!
All was done as required in efficient and timely manor, and at the price as stated in the quote.
the swevice manager matched the online value service price.
euery thing went fine
Emma Rowell who looked after me was very efficient and friendly, the car was ready early and I didn't have to wait.
My problem was dealt with efficiently.
Dealt with politely and on time
Great service, not left waiting around
Attention to detail & communication both excellent.
Excellent fault finding and correction. Updated at all stages
The customer service there is always second to none from the moment that you enter the showroom to the moment that you leave
Did what they said, when they said at he price they said.
Good service , though slow as now have to sit in waiting area and have coffee
The glove box on my m3 convertible will not open.Rybrook said £1400 to put right! Surely this cannot be correct.I am wondering if BMW have the answer,as I have owned eight models,but never had this problem before.
Nothing went wrong from start to finish with this repair
The whole team are superb
Advised car ready for collection 16:00, updated to 16:30, did not get car until 17:30, which made me miss hospital appointment. Other than this service was very good.
Service completed quickly whilst I waited
Only thing I would say is I was told it would take 90mins, so I waited. It took 2 hours and only needed brake fluid.
efficient, attentive and courteous staff plus service carried out in good time
Issue not fully resolved. Will need to rebook. However, I am satisfied that you have been looking into and seeking to fix the issue.
mot was not dated from the third anniversary of the vehicle as requested.I was later told that this was not possible on the first mot.I effectively lost one month mot,my main concern is that one way or another I was misinformed.
Communication was great and experienced no issues at all
Very satisfied with service
Extremely helpful and pleasant staff always on hand to assist you when required
Excellent experience from start to finish. Booking in simple, good communication on progress of job, thorough service, car valeted and even a driver to pick me up from town when the car was ready. Good old fashioned service. Amazing.
Excellent and professional service.
Emma Smith kept me informed of progress whilst my car was with you
The open times good which allows me to drop the car off before starting work.All work completed on time & car cleaned before return.
Everything was great
Serviced on time and cleaned ready for collection
Everything was well organised to collecting my car to keeping me informed what they would be doing to returning my car I thought the cost was good and my car came back nice and clean inside & out .
The dealership seems very welcoming and efficient, I would have liked one of my car's faults dealt with under the guarantee, but that was explained away as "not covered", shame, it would not have taken long and would have boosted my confidence in BMW
The Cd needed replacing.The booking in via Cat on reception and Az in service was brilliant. When I got the car back the radio had not been reprogrammed to my selected channels and I later found the blue tooth had not been reset. Later still I found.
The staff are friendly, professional and efficient
Always had time for me and they satisfied my requirements perfectly
Having initially found compromise options, Tom went above and beyond to get the right car for me (sourcing it from Wales and making the modifications I wanted). Can't ask for more than that!
Salesman was very attentive and informative.
The Level of Attention and Interest from Declan Hubbard in particular and also Tom King was second to none ! , the Transaction was conducted in a Relaxed Manner .
All good, Martin Ranford was very professional, courteous, gave me a step by step guide on paperwork and procedures. My car was ready on time and my expectations were met.
Dawn is a credit to Bmw, she made me feel like a human and not a walking disability . She always kept me in the loop with the progress of the car and so professional in all aspects of her work with me I think sometimes the person makes the sale
The experience was good in the normal BMW functional way. Every thing was completed, car well presented. Sales staff helpful knowledgeable friendly. A little bit of wow could be added in, other car makers do this now..
Howard Barton from the Worcester dealership was extremely helpful and went out of his way to assist me. He contacted me on a daily basis to provide updates on my purchase.
Well received with a knowledgeable sales executive who provided detailed information on the car. The premises were clean with good stock on offer along with the usual refreshments.
Lewis Bannister and Rob Haywood did an outstanding job of delivering against a very complex set of requirements throughout the purchase of my M2. This was far and away the best new car buying experience I have enjoyed! Well done to all at Rybrook!
Losing my car in a no-fault accident was very stressful. The team made the situation far easier to deal with.
It was perfect from start to finish.
Really honest and caring
total customer service
Everyone from the principal, salesman to the last receptionist have been so very welcome everytime I walk into the dealership, even before I completed the purchase. Well done BMW & Rybrook
Friendly, approachable sales man named Tom Sparks. He was pleasant and very easy to talk to and get along with. I didn't feel pushed into a sale.
Was new to Motability but everyone v helpful. Several visits to check fit for scooter/wheelchair & adaptations. Exceptional customer service from Dawn Lancett (Bimson) and Jordan also v helpful.
Good communication & willingness to please
Excellent service keeping me informed throughout the process
Attention not intrusive
I have used Rybrook Worcester to purchase 4 vehicles now, with no issues. The sales team are very happy to push the boundaries to ensure the customer is kept happy.
Communication was brilliant
The whole staff are always professional and keep you informed of progress at all times.
Happy with the service
From our first visit to view through to purchase and delivery day all the staff at Rybrook Worcester were welcoming and helpful. The salesman, Lewis Bannister was very knowlegible, listening to our requirements & helping us to choose the perfect car
very attentive and personable customer service from entering the show room to vehicle hand over = an overall very pleasant experience
Very smooth and professional by everyone concerned throughout the whole procedure.
Just an amazing experience. It makes me want to buy another one.
Excellent from start to finish, sales and reception staff are all so polite, friendly and very helpful.Declan Hubbard was helpful from the start and made the whole experience easy and hassle free which works for me.
Fantastic staff from the guy who gave me an overview of the vehicles when I first arrived through to the salesman for which nothing was too much trouble.
Very patient sales staff, no pressure .
The staff were very attentive from the moment I arrived at the showroom. I must say I was very impressed with the sales staff, they were friendly, knowledgeable and most helpful. I would like to mention Declan Hubbard and Tom King in particular.
Howard Barton was brilliant and dealt with all our queries in a very professional way. I was very impressed with the service provided.