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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Provided me with exactly what I wanted.
They were able to sort me out with my flat tyre.
Good communication, reception and aftercare
Staff were very friendly, provided with refreshments whilst service was carried out on the car, returned lovely and clean.
After having new brake pads fitted the sensors were not successfully reset necessitating a second visit to the BMW Centre
A pleasant welcome. Admin including a loan car completed quickly. Was called when the car was ready to pick up. Quick exchange of vehicles at Rybrook. Shown to my car outside Rybrook. Work completed to my satisfaction.
The reception staff were very efficient. They offered to make me a drink while I was waiting for the service department to become available. The service staff again made every effort to make sure I was happy with what was going on and the outcome
Very professional approach; update on progress of the work provided; comfortable customer area.
I sought a 2nd opinion from an independent garage who confirmed that none of the BMW quoted faults were actually what was at fault, potential of £1600 of work not needed
The problem was fixed quickly and efficiently
courteous and professional service
Easy to arrange appointment good service and pleasant staff
Great facilities, final costs in line with expectation.
Excellent as always
Nice welcome, prompt response, polite staff, nice environment to sit down.
They had the car in for a service and quotes on some minor paint repairs. Late afternoon they rang to say it was ready. It wasn't. We waited for around 45 mins. They had not had the paint repairs assessed, despite having it for several hours.
They did everything I askedbery
Staff courteous and helpful.
Car was booked in promptly and the problem resolved that day
Everything went smoothly and the car was handed back in a clean condition.
Staff courteous and kept informed of progress while I waited
On time, professional and courteous, kept me informed and took a genuine interest in making sure I was happy with the work done/proposed.
Overall good how 2 issues, car was late being returned and passenger wing mirror no longer angles downwards when reversing
Usual efficient service both in booking and on the day.There was a minor problem in that the tyre warning message was displayed.Although tyre pressures are OK, it seems the electronic diagnosis has to be reset to remove the message.
Friendly Professional and attentive personnel.
Felt very welcome, kept fully appraised of what was happening
It was definitely a team effort. My car required a service and I was interested in exchanging my car for a new one. Declan Hubbard and Adrian Mold deserve a mention for arranging for me to achieve both the above in one visit.
Top service , but no washer fluid topped up
top notch service experience could not have been better
Phoned up to discuss the problem. Booked in for the following day. On arrival given a hot drink, discussed the problem with customer service adviser. Given a time scale for completion of the work. Completed early and car washed and hovered.
Friendly efficient staff.
Very a tentative and kept informed about the progress of the work being carried out.
A problem was rectified quickly.
Very welcoming and pleasant experience
The work was done well and the customer service was excellent. The service record on the car was not updated which led to a 30min delay at the end, but this did not detract from a positive experience.
Not 5* because inside of car, ( driver's side) was not clean, and carpet was very wet.
New front wheel to replace damaged wheel. Tyre pressure was not as it should have been (used rear setting) Service Advisor extremely good at time of visit and when later advised of "fault". No issues as a result
Job completion as required with only slight delay
Always very professional and helpful.
Very attentive service and attention to detail. The service advisor let me know what was going on every step of the way.
My only problem was being kept waiting to collect my car. I was informed by telephone the car was ready for collection. When I arrived I was kept waiting for some time and had to remind one of the receptionists I was waiting.
Efficient, polite, friendly, everything as expected.
As usual the standard of service was very good
Polite, professional customer service, and all completed to plan
High level of service. As a customer i was made to feel special. My specification was listened to and I was given options based upon this, rather then trying to sell me something else.
Everything was completed to my satisfaction.
The service to our car was very good .except a part that needed to be fitted had been delivered incorrectly .but this was not Rybrook fault.
The work was completed swiftly and efficiently.
Car dealt with swiftly as expected
Service was swift and all the staff are very friendly. My only gripe was I forgot to tell them not to wash my car, this has resulted in swirled paint.
I requested blue for topping up my car. Was told I had to do this through the service team. Was disappointed to find more than half the bill was for labour when I had originally requested the fuel.
The work was carried out as described to my complete satisfaction
Being updated whilst waiting
Everything went smoothly
Nice operator ,efficient and polite.Got what I wanted.The service over run bot that was sorted without fuss.
Professional staff providing exactly the experience expected. Courtesy without being stuffy. Prompt and exactly as promised.
Reception staff friendly and efficient, prompt booking in (for quality enhancement). Car ready when promised, returned valeted. Free Safety Check completed and reported. Special thanks to Andrew Neil (Technician) for tidy work.
The work requested was completed to my satisfaction, all of the questions I had were answered and the car was ready for collection on time.
There was a hiccup with retrieving my winter wheels but in the end it was rectified and I still trialled the M140i as courtesy car
Nothing went wrong !
very good expertise
A couple of minor points:The whindscreen washer bottle was left empty after service.The courtecy ar had damage to an alloy wheel which wasn't noted before I took resposibility.
The car was not properly cleaned inside and the tyre pressures were all over the place two @ 2.2, one @ 2.1 and one at 1.9
Service and small paint job carried out as requested with curtesy.
Collected and delivered back no problems.
I was able to have a sensible discussion about my issue and get it fixed immediately.
From collection to delivery back everything was perfect.
The whole service was sorted very quickly and done very well, with the loan car, I was well impressed.
As ever first lass service.
car service ok. handling of the return of my car was appalling. Asked for my car to be ready by 4pm. I called at 330pm to be told they were running late. 5pm collection. Arrived at 5pm only to wait a further 45mins. Total disruption to my day.
Yet again could not fault both the service and the service personnel. involved Thanks
Car is booked back in again as not fixed issue
Service at Rybrook Worcester was excellent. From being welcomed by friendly and efficient receptionist, being kept informed of progress, all in a very comfortable, relaxing atmosphere, with tea, coffee and biscuits provided! Car returned valeted.
A very professional set up, nice clean and comfortable waiting area, refreshments available, just an all round pleasant experience.
Everything went as planned, there was plenty of communication, the car was ready when promised. Unfortunately there was a (pre-existing) problem with the car that couldn't be fixed in one visit I understand the reason but it wasn't quite perfection!
Faultless services and facilities
Exceeded my expectations.
Promptly attended to on arrival. The repair was done quickly. The waiting area is top class.
Good service completed on time
Was dealt with straight away , was called when car was ready , all staff very attentive .
everything went smoothly and to plan.
No issues, collection and return of my car were within the time slots and calls with your dealership were promptly answered and well handled.
Problem if a rattle identified but not cured. Car is going back in for third time to hopefully cure problem
Excellent greeting from reception staff and offered a drink. Directed straight to the service assistant, who agreed the work with me. Courtesy car was waiting for me. Work completed on time. Car returned clean and tidy.
Staff were friendly, informative and efficient.
Disappointed that I wasn't given the best price for my tyres rather than the service desk having to discuss the price with the manager
Car repaired same day and returned to me nice and clean.
No hassles attentive staff
It was good to be advised of a problem with the design of the car and have it corrected before i experienced the problem. I little surprised the whole engine was replaced
Everything was sorted. Courtesy car supplied. Car returned clean
Good to have the facilities to work at your showroom and await my vehicle. It took over 2hrs and not 1hr 30 as advised - that is reason for not getting 5 star
Good clear information with no waffle
Everything was as expected
Excellent service from start to finish
Travelled from Bristol to Worcester to get MOT and some checks done so I needed to be sure I had a place to work and a loan car for a meeting I had arranged up there - all went according to plan.
Quick service, facilitated collection and drop off.
Very courteous and professional..work carried out to a high standardThankyou
Quick, polite, free
Clear information given, easy booking of service, car collection and return.
Could end no fault with the service given by Rybrooke
Because it's true!
Simple clear offer and reasonable negotiation, availability of salesman for queries, car ready when wanted.
From day one I was dealt with respect and in a professional manner by a Tom Sparks. A pleasure to deal with. My second BMW from this dealership and highly recommended.
There is no hard sell, they listen to what you are looking for and what your target payment you would like to pay and unlike other dealerships there is no rush to get you pinned down to a car and then onto the next customer.
The whole process of purchasing my new car was done with the minimum of fuss and i didnt feel any pressure at all.
Dawn was excellent. There's always room for improvement and so I don't give full marks in surveys. This is my third BMW franchise (previously Benham and Sytner), as the others in the longer term fell short....we shall see how Worcester do going.
First class service from the beginning of the process to collection of the vehicle.
Friendly, helpful and efficient staff with excellent customer service.
Couldn't do enough for me and kept me up to date every step of the way. They have even held the car for me until I get back from working overseas
Because I was completely satisfied.
Everything handled well and efficiently. Follow up also good
Very attentive. Good at keeping in touch. Friendly and competitive.Rybrook local to home. Pleasant environment and good coffee.Excellent familiarisation with vehicle at collection.
Always had time for me and they satisfied my requirements perfectly
Having initially found compromise options, Tom went above and beyond to get the right car for me (sourcing it from Wales and making the modifications I wanted). Can't ask for more than that!
Salesman was very attentive and informative.
The Level of Attention and Interest from Declan Hubbard in particular and also Tom King was second to none ! , the Transaction was conducted in a Relaxed Manner .
All good, Martin Ranford was very professional, courteous, gave me a step by step guide on paperwork and procedures. My car was ready on time and my expectations were met.
Dawn is a credit to Bmw, she made me feel like a human and not a walking disability . She always kept me in the loop with the progress of the car and so professional in all aspects of her work with me I think sometimes the person makes the sale
The experience was good in the normal BMW functional way. Every thing was completed, car well presented. Sales staff helpful knowledgeable friendly. A little bit of wow could be added in, other car makers do this now..
Howard Barton from the Worcester dealership was extremely helpful and went out of his way to assist me. He contacted me on a daily basis to provide updates on my purchase.
Lewis Bannister and Rob Haywood did an outstanding job of delivering against a very complex set of requirements throughout the purchase of my M2. This was far and away the best new car buying experience I have enjoyed! Well done to all at Rybrook!
Well received with a knowledgeable sales executive who provided detailed information on the car. The premises were clean with good stock on offer along with the usual refreshments.
Losing my car in a no-fault accident was very stressful. The team made the situation far easier to deal with.
It was perfect from start to finish.
Really honest and caring
Friendly, approachable sales man named Tom Sparks. He was pleasant and very easy to talk to and get along with. I didn't feel pushed into a sale.
total customer service
Everyone from the principal, salesman to the last receptionist have been so very welcome everytime I walk into the dealership, even before I completed the purchase. Well done BMW & Rybrook
Was new to Motability but everyone v helpful. Several visits to check fit for scooter/wheelchair & adaptations. Exceptional customer service from Dawn Lancett (Bimson) and Jordan also v helpful.
Excellent service keeping me informed throughout the process
Good communication & willingness to please
I have used Rybrook Worcester to purchase 4 vehicles now, with no issues. The sales team are very happy to push the boundaries to ensure the customer is kept happy.
Attention not intrusive
Communication was brilliant
The whole staff are always professional and keep you informed of progress at all times.
Happy with the service
From our first visit to view through to purchase and delivery day all the staff at Rybrook Worcester were welcoming and helpful. The salesman, Lewis Bannister was very knowlegible, listening to our requirements & helping us to choose the perfect car
very attentive and personable customer service from entering the show room to vehicle hand over = an overall very pleasant experience
Very smooth and professional by everyone concerned throughout the whole procedure.
Just an amazing experience. It makes me want to buy another one.
Excellent from start to finish, sales and reception staff are all so polite, friendly and very helpful.Declan Hubbard was helpful from the start and made the whole experience easy and hassle free which works for me.