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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
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Above plus took 2 calls to get work requested when booked in done
My car was booked in to have alloy wheels repaired. Was advised this would take a week, obviously I need my car but went ahead with the booking advising the service adviser that I would require a courtesy car while my X5 was in for repair.
Work carried out efficiently and in a timely manner.
Ditto above response
Service at the dealer was excellent. Loan car was provided and that was very clean. My car was returned after a very thorough clean too.
I was completely satisfied.
excellent service and knowledge
Prompt, good communicationi
My car was serviced and cleaned thoroughly, with the provision of a courtesy car as requested
Excellent service every time
Disappointed my bonnet wasn't shut properly and radio settings were all messed up
Book car to have cold start high idling and vibration looked at , diagnostic returned nothing and was told it was was normal. Took it to an in dependant garage and replaced vanos solenoids and problem solved. £96 charged for essentially and wash& vac
Not totally satisfied as when picking up vehicle no notes available detailing problem identified during service and to date no call to re book vehicle in for outstanding works
Felt like a personal experience.
Staff extremely helpful
All work completed to my satisfaction excellent customer experience received from Adrian Mold Service Advisor
See above plus they booked my car in the following working day without an annoying wait for the work to be done. Plus I was kept updated by Hannah at every stage of the job.
Long wait to drop car off. Bird lime on courtesy car. My car and courtesy car both left in neutral not park. All my radio presets deleted and my car seats moved but not returned to correct positions.Trip on my car set at nought.
Great all round service
Extremely attentive staff at all levels with consistently, comfortable personal service.
From the moment I walked through the doors I was made to feel very important with being seated with refreshments straight away I felt very relaxed.
the rep explained everything clearly costs were known before service was carried out
Always keep you informed and carry out work efficiently.
The locking mechanism on the key fob was altered and I had to return two more times until they got it working properly again.
Because I can't find a fault with the service. And I can be extremely critical of poor customer service.
The work was carried out to my complete satisfaction and efforts were made to fit in with my time constraints.
staff are polite and friendly
As above, the whole experience made me feel valued. For instance, rather than simply doing the work and presenting me with an 'inflated' bill I received a phone call offering extra additional work. Customer service weren't pushy but were professional
Not impressed when originally phoned to ask about replacement vehicle or lift tonand fro Worcester whilst car being serviced.
Again as above, could not get a service booked before the warranty expired. I asked if during the service if you could advise on a suspected water leak and was advised that there would be a cost of approx £90.00 to even advise !!!
Excellent communication; skill; confidence that they know what they are doing and explain to me in plain English; respect for customer; friendly - makes me feel welcome as a customer. Kudos to them...
Katie Long and Richard Copson are excellent people ! Very helpful and I can't reccomend these guys enough.
misunderstanding with service rep who was unaware that I had received a letter from Customer Service calling me in for MOT & offered a range of extras at a certain price which I accepted it but was charged full price. This was dealt with
Job was completed promptly although more customer updates could be given when awaiting car from service. 10 hours is a long time to wait to know when you are getting your car back.
it took a second attempt to get a reasonably quick collection for the problem to be fixed. first offered appointment was over a week away.
Work that should have been completed prior to me taking delivery of my vehicle, and wasn't has been completed by the service department at Worcester and invoiced directly to the dealership that should have carried out the task.
This was a repair to two minor marks and car returned on same day.
Service done quickly,car returned washed and vacuumed
Seems like a good job done
Always friendly and efficient
Friendly, competent and trusted
Slightly delayed when picking up .
I was informed throughout with what was happening to the car and when it was ready.Service staff all very professional and listened to what I described at the booking in process which I believe helped diagnose the problem.
I was greeted and welcomed. I was given a first class experience by the service department.
A pleasant experience with friendliness throughout.
Kept me informed on when my car was due in for a service and provided me with a loan car while mine was being looked at along with a clean of my car which I was not expecting. very happy.
the staff are very helpful and the service efficient
Everything I would expect from a premium dealership.
It was just really easy to arrange very easyfor the job to be done and your staff tell you just what has to be done and how much it will cost and also how long the job will take.
Damage to vehicle after service and valet.
Qick efficient and car ready at time advised when booked in
Always looked after by knowledgeable staff.
I did ask also for the tyres on the passenger side to be checked again as the pressure has gone down twice in the last 4 months. This had not been checked when I collected the car later
All questions answered. All work needed or completed explained
Very satisfied although some delay in appointing service advisor having checked in at reception.
They did what I asked them to do.
Polite efficient staff. Explained everything fully
No courtesy car available for a few weeks
Friendly welcome, comfortable surroundings, professional and courteous service.
The car was not cleaned very well, the radio station was changed to some loud pop station,the volume also altered. In over 10 years this is the only time I would comment negatively.
The drivers seat is NEVER returned to its original position.
The quality of service was at it's usually high level. The only reason I didn't say I was completely satisfied is because of one minor issue - the courtesy car I was given wasn't particularly clean inside.
They did everything required and were friendly and efficient.
No fault could be found with service given
It was useful that someone came to collect the car but I had no call to say when the car would be returned and no call to say whether it had passed the MOT. When I asked the driver he said he assumes it passed. Not received paperwork yet either.
Trouble free experience.
Declan Hubbard at BMW Rybrook of Worcester was fantastic every step of the way; from the first telephone call that we held, to the emails and then meeting to purchase my vehicle, I am extremely satisfied with the customer service that I received.
Efficient and reliable service.
I asked them to check my traffic alert. I told them I only ever get Hereford and Worcester, even when I travel further afield. I do not believe they checked it properly. I travelled to Northampton in the rush hour with no alerts. H&W came on M42.
Please see my answer to question 1.
All items asked for and advised were completed to my satisfaction as far as I am aware
Did what was scheduled to be done in the time promised
Fault rectified promptly .
Did everything I asked and more.
Customer service at this dealers is exceptional - this is the reason I have bought four cars with them over the past 11 years. It's also the reason I never consider using another dealership when we're looking to change the car....coffee is good too!
Having dealt with many BMW dealers over the years, Rybrook Worcester are one of the best!
Some service advisors fall short of the standards I expect.
For the mot and service they were excellent
I can't think of anything that could have been done better.
My car was ready a lot sooner than I had expected following it's service, and it was beautifully clean, both inside and out, when I picked it up.
VIP treatment from your staff makes one feel rather special
car collected as promised and returned at the correct time.
The service advisor Emma who looked after my car is a credit to the company.She kept me informed of the process and has a fantastic attitude towards customers.
polite and friendly service
I was satisfied with the service and with the transfer from the showroom to Worcester and back. However after being washed the car had been left in the sun and had not been dried. The windows were so badly streaked we had to stop to wipe them.
kept informed throughtout visit . swiftly moved through the process
Hannah and the team are most helpful, engaging and descriptive. Communication is key and their communication skills and timing are A*
Courtesy and hire car were arranged swiftly during repair.
Superb customer service, front desk welcomed me back by name when I returned to collect my car.Car ready on time and brought to the door for me. Very pleasant surroundings and facilities in customer waiting area
The downside was the sales pitch.Tried to get us to have a service. Warned us about the suspension, yet our car had only just had a MOT at a private garage. There were more warning lights on the dash than when we had taken it in.
I believe the service is false
As above. Very pleasurable experience!
Kept fully informed during the process
I have used them now for some years and nothing is too much trouble for them, all the staff I have dealt with have been superb.
Just what I expect, nothing more, nothing less.
I have owned BMW's for a number of years and I would say it was probably my best experience.
Kept up to date and accommodated my requests
Very helpful and knowledgeable team at BMW Rybrook Worcester
From start to finish of process, the service quality and customer focus on satisfaction was very good
Great service made to feel comfortable at all times
We worked closely with salesman Tom Sparks. He was excellent throughout and is a real credit to BMW Worcester. He is one of the reasons we stayed with BMW
the hand over and explanation of the cars workings was excellent.
Purchase was quick and easy and picked the car up within the same week
Good service from the start. Martin Ranford provided all the information I required in detail and promptly ensuring the whole process was stress free and a good experience. However no one gets all tens
Enjoyed the experience and enthusiasm of salesman. Attention to detail and knowledge of product. Good updates at every stage.
As the stars say - completely satisfied.
Offered refreshments, only negative is amount of time left in showroom whilst salesman was with finance executive.
Hassle free attentive experience
I was very satisfied during purchase, negotiations were carried out sensibly .I was confident I was getting exactly what I wanted , I was kept informed during the delivery period . On collection plenty of time was given to explain the new vehicle .
Kept up to date with the delivery of the car
Always felt welcome and spent the time to explain everything i wanted to no