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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

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Impress with the new BMW Shadow Edition

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Smart Repair Technician Vacancy

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The BMW Lower Emissions Allowance.

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The All New BMW 5 Series

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Free End of Warranty Check

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Benefits of buying your BMW from Rybrook

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Chat Shoker

Head Of Business
  • Years in the company

Rob Haywood

General Sales Manager
  • Years in the company

Gary Rudge

Used Car Sales Manager
  • Years in the company

Rob Jones

Aftersales Manager
  • Years in the company

Raj Patel

Financial Controller
  • Years in the company

Simon Smith

Corporate Sales Manager
  • Years in the company

Thom Price

Bodyshop Manager
  • Years in the company

Stewart May

Parts Manager
  • Years in the company

Emma Smith

Senior Corporate Sales Executive
  • Years in the company

Jade Mooney

Corporate Sales Executive
  • Years in the company

Hannah Carver

Trainee Corporate Sales Executive
  • Years in the company

Anthony Davis

New Car Sales Executive
  • Years in the company

Tom Sparks

New car Sales Executive
  • Years in the company

Tom King

Retail Manager - New Car Sales
  • Years in the company

Martin Ranford

New Car Sales Executive
  • Years in the company

Lewis Bannister

New Car Sales Executive
  • Years in the company

Danielle Tibbetts

Business Development Manager
  • Years in the company

Adam Page

Local Business Development Manager
  • Years in the company

Dale Ritchie

Used Car Sales Executive
  • Years in the company

Chris Pollard

Used Car Sales Executive
  • Years in the company

Matt Barton

Used Car Sales Executive
  • Years in the company

Adrian Read

Trade Sales Co-Ordinator
  • Years in the company

Hazel Green

New Car Sales Administrator
  • Years in the company

Becky Showell

Used Car Sales Administrator
  • Years in the company

Arrash Erfon

Service Team Leader
  • Years in the company

Emma Smith

Service Advisor
  • Years in the company

Natalie Williams

Service Administrator
  • Years in the company

Michael Luxford

Service Administrator
  • Years in the company

Emma Rowell

Service Apprentice
  • Years in the company

Rob Gayden

Warranty Administrator
  • Years in the company

Shaun Morris

Parts Advisor
  • Years in the company

Chris Thompson

Parts Advisor
  • Years in the company

Adam Sutterby

Parts Advisor
  • Years in the company

Helena Cleaver

Service Administrator
  • Years in the company

Amy Rooney

Accounts Assistant
  • Years in the company

Hannah Taylor

Reception Team Member
  • Years in the company

Milly Thorndike

Reception Team Member
  • Years in the company

Cat Oakey

Reception Team Member
  • Years in the company

Thea Rose

Reception Team Member
  • Years in the company

Mark Taplin

Workshop Controller
  • Years in the company

BMW Technicians

  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Above plus took 2 calls to get work requested when booked in done

Service

Work completed

Service

My car was booked in to have alloy wheels repaired. Was advised this would take a week, obviously I need my car but went ahead with the booking advising the service adviser that I would require a courtesy car while my X5 was in for repair.

Service

Work carried out efficiently and in a timely manner.

Service

completely satisfied

Service

Ditto above response

Service

Service at the dealer was excellent. Loan car was provided and that was very clean. My car was returned after a very thorough clean too.

Service

I was completely satisfied.

Service

As Above

Service

excellent service and knowledge

Service

Prompt, good communicationi

Service

My car was serviced and cleaned thoroughly, with the provision of a courtesy car as requested

Service

Excellent service every time

Service

Disappointed my bonnet wasn't shut properly and radio settings were all messed up

Service

Book car to have cold start high idling and vibration looked at , diagnostic returned nothing and was told it was was normal. Took it to an in dependant garage and replaced vanos solenoids and problem solved. £96 charged for essentially and wash& vac

Service

Not totally satisfied as when picking up vehicle no notes available detailing problem identified during service and to date no call to re book vehicle in for outstanding works

Service

Felt like a personal experience.

Service

Staff extremely helpful

Service

All good

Service

All work completed to my satisfaction excellent customer experience received from Adrian Mold Service Advisor

Service

See above plus they booked my car in the following working day without an annoying wait for the work to be done. Plus I was kept updated by Hannah at every stage of the job.

Service

Long wait to drop car off. Bird lime on courtesy car. My car and courtesy car both left in neutral not park. All my radio presets deleted and my car seats moved but not returned to correct positions.Trip on my car set at nought.

Service

As above.

Service

great team

Service

Great all round service

Service

Extremely attentive staff at all levels with consistently, comfortable personal service.

Service

From the moment I walked through the doors I was made to feel very important with being seated with refreshments straight away I felt very relaxed.

Service

the rep explained everything clearly costs were known before service was carried out

Service

Always keep you informed and carry out work efficiently.

Service

The locking mechanism on the key fob was altered and I had to return two more times until they got it working properly again.

Service

Because I can't find a fault with the service. And I can be extremely critical of poor customer service.

Service

The work was carried out to my complete satisfaction and efforts were made to fit in with my time constraints.

Service

staff are polite and friendly

Service

As above, the whole experience made me feel valued. For instance, rather than simply doing the work and presenting me with an 'inflated' bill I received a phone call offering extra additional work. Customer service weren't pushy but were professional

Service

see above

Service

Not impressed when originally phoned to ask about replacement vehicle or lift tonand fro Worcester whilst car being serviced.

Service

Again as above, could not get a service booked before the warranty expired. I asked if during the service if you could advise on a suspected water leak and was advised that there would be a cost of approx £90.00 to even advise !!!

Service

Excellent communication; skill; confidence that they know what they are doing and explain to me in plain English; respect for customer; friendly - makes me feel welcome as a customer. Kudos to them...

Service

Katie Long and Richard Copson are excellent people ! Very helpful and I can't reccomend these guys enough.

Service

misunderstanding with service rep who was unaware that I had received a letter from Customer Service calling me in for MOT & offered a range of extras at a certain price which I accepted it but was charged full price. This was dealt with

Service

Job was completed promptly although more customer updates could be given when awaiting car from service. 10 hours is a long time to wait to know when you are getting your car back.

Service

it took a second attempt to get a reasonably quick collection for the problem to be fixed. first offered appointment was over a week away.

Service

Work that should have been completed prior to me taking delivery of my vehicle, and wasn't has been completed by the service department at Worcester and invoiced directly to the dealership that should have carried out the task.

Service

This was a repair to two minor marks and car returned on same day.

Service

Service done quickly,car returned washed and vacuumed

Service

Seems like a good job done

Service

Always friendly and efficient

Service

Friendly, competent and trusted

Service

Slightly delayed when picking up .

Service

I was informed throughout with what was happening to the car and when it was ready.Service staff all very professional and listened to what I described at the booking in process which I believe helped diagnose the problem.

Service

I was greeted and welcomed. I was given a first class experience by the service department.

Service

A pleasant experience with friendliness throughout.

Service

Kept me informed on when my car was due in for a service and provided me with a loan car while mine was being looked at along with a clean of my car which I was not expecting. very happy.

Service

Good service

Service

the staff are very helpful and the service efficient

Service

Everything I would expect from a premium dealership.

Service

It was just really easy to arrange very easyfor the job to be done and your staff tell you just what has to be done and how much it will cost and also how long the job will take.

Service

Damage to vehicle after service and valet.

Service

Excellent Service

Service

Qick efficient and car ready at time advised when booked in

Service

Always looked after by knowledgeable staff.

Service

I did ask also for the tyres on the passenger side to be checked again as the pressure has gone down twice in the last 4 months. This had not been checked when I collected the car later

Service

All questions answered. All work needed or completed explained

Service

Very satisfied although some delay in appointing service advisor having checked in at reception.

Service

They did what I asked them to do.

Service

Polite efficient staff. Explained everything fully

Service

No courtesy car available for a few weeks

Service

Friendly welcome, comfortable surroundings, professional and courteous service.

Service

The car was not cleaned very well, the radio station was changed to some loud pop station,the volume also altered. In over 10 years this is the only time I would comment negatively.

Service

The drivers seat is NEVER returned to its original position.

Service

The quality of service was at it's usually high level. The only reason I didn't say I was completely satisfied is because of one minor issue - the courtesy car I was given wasn't particularly clean inside.

Service

AS ABVOVE!

Service

They did everything required and were friendly and efficient.

Service

As above

Service

No fault could be found with service given

Service

It was useful that someone came to collect the car but I had no call to say when the car would be returned and no call to say whether it had passed the MOT. When I asked the driver he said he assumes it passed. Not received paperwork yet either.

Service

As Q1

Service

No dramas

Service

Trouble free experience.

Service

Declan Hubbard at BMW Rybrook of Worcester was fantastic every step of the way; from the first telephone call that we held, to the emails and then meeting to purchase my vehicle, I am extremely satisfied with the customer service that I received.

Service

Efficient and reliable service.

Service

I asked them to check my traffic alert. I told them I only ever get Hereford and Worcester, even when I travel further afield. I do not believe they checked it properly. I travelled to Northampton in the rush hour with no alerts. H&W came on M42.

Service

Please see my answer to question 1.

Service

All items asked for and advised were completed to my satisfaction as far as I am aware

Service

Did what was scheduled to be done in the time promised

Service

Fault rectified promptly .

Service

Did everything I asked and more.

Service

Customer service at this dealers is exceptional - this is the reason I have bought four cars with them over the past 11 years. It's also the reason I never consider using another dealership when we're looking to change the car....coffee is good too!

Service

Having dealt with many BMW dealers over the years, Rybrook Worcester are one of the best!

Service

Some service advisors fall short of the standards I expect.

Service

N/A

Service

For the mot and service they were excellent

Service

I can't think of anything that could have been done better.

Service

My car was ready a lot sooner than I had expected following it's service, and it was beautifully clean, both inside and out, when I picked it up.

Service

VIP treatment from your staff makes one feel rather special

Service

car collected as promised and returned at the correct time.

Service

As aboveo

Service

The service advisor Emma who looked after my car is a credit to the company.She kept me informed of the process and has a fantastic attitude towards customers.

Service

polite and friendly service

Service

I was satisfied with the service and with the transfer from the showroom to Worcester and back. However after being washed the car had been left in the sun and had not been dried. The windows were so badly streaked we had to stop to wipe them.

Service

kept informed throughtout visit . swiftly moved through the process

Service

Hannah and the team are most helpful, engaging and descriptive. Communication is key and their communication skills and timing are A*

Service

Courtesy and hire car were arranged swiftly during repair.

Service

Superb customer service, front desk welcomed me back by name when I returned to collect my car.Car ready on time and brought to the door for me. Very pleasant surroundings and facilities in customer waiting area

Service

The downside was the sales pitch.Tried to get us to have a service. Warned us about the suspension, yet our car had only just had a MOT at a private garage. There were more warning lights on the dash than when we had taken it in.

Service

I believe the service is false

Service

As above. Very pleasurable experience!

Sales

Kept fully informed during the process

Sales

I have used them now for some years and nothing is too much trouble for them, all the staff I have dealt with have been superb.

Sales

Just what I expect, nothing more, nothing less.

Sales

I have owned BMW's for a number of years and I would say it was probably my best experience.

Sales

Kept up to date and accommodated my requests

Sales

Very helpful and knowledgeable team at BMW Rybrook Worcester

Sales

From start to finish of process, the service quality and customer focus on satisfaction was very good

Sales

Great service made to feel comfortable at all times

Sales

We worked closely with salesman Tom Sparks. He was excellent throughout and is a real credit to BMW Worcester. He is one of the reasons we stayed with BMW

Sales

the hand over and explanation of the cars workings was excellent.

Sales

Purchase was quick and easy and picked the car up within the same week

Sales

Good service from the start. Martin Ranford provided all the information I required in detail and promptly ensuring the whole process was stress free and a good experience. However no one gets all tens

Sales

Enjoyed the experience and enthusiasm of salesman. Attention to detail and knowledge of product. Good updates at every stage.

Sales

As above

Sales

As the stars say - completely satisfied.

Sales

Offered refreshments, only negative is amount of time left in showroom whilst salesman was with finance executive.

Sales

Hassle free attentive experience

Sales

As above

Sales

I was very satisfied during purchase, negotiations were carried out sensibly .I was confident I was getting exactly what I wanted , I was kept informed during the delivery period . On collection plenty of time was given to explain the new vehicle .

Sales

Kept up to date with the delivery of the car

Sales

As above

Sales

Always felt welcome and spent the time to explain everything i wanted to no