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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.
Good clear information with no waffle
Everything was as expected
Very courteous and professional..work carried out to a high standardThankyou
Quick service, facilitated collection and drop off.
Travelled from Bristol to Worcester to get MOT and some checks done so I needed to be sure I had a place to work and a loan car for a meeting I had arranged up there - all went according to plan.
Excellent service from start to finish
Quick, polite, free
Clear information given, easy booking of service, car collection and return.
Could end no fault with the service given by Rybrooke
Because it's true!
All was done as required in efficient and timely manor, and at the price as stated in the quote.
the swevice manager matched the online value service price.
euery thing went fine
Emma Rowell who looked after me was very efficient and friendly, the car was ready early and I didn't have to wait.
Dealt with politely and on time
My problem was dealt with efficiently.
Attention to detail & communication both excellent.
Great service, not left waiting around
Excellent fault finding and correction. Updated at all stages
Good service , though slow as now have to sit in waiting area and have coffee
Did what they said, when they said at he price they said.
The customer service there is always second to none from the moment that you enter the showroom to the moment that you leave
The glove box on my m3 convertible will not open.Rybrook said £1400 to put right! Surely this cannot be correct.I am wondering if BMW have the answer,as I have owned eight models,but never had this problem before.
Nothing went wrong from start to finish with this repair
The whole team are superb
Advised car ready for collection 16:00, updated to 16:30, did not get car until 17:30, which made me miss hospital appointment. Other than this service was very good.
Only thing I would say is I was told it would take 90mins, so I waited. It took 2 hours and only needed brake fluid.
Service completed quickly whilst I waited
efficient, attentive and courteous staff plus service carried out in good time
mot was not dated from the third anniversary of the vehicle as requested.I was later told that this was not possible on the first mot.I effectively lost one month mot,my main concern is that one way or another I was misinformed.
Issue not fully resolved. Will need to rebook. However, I am satisfied that you have been looking into and seeking to fix the issue.
Communication was great and experienced no issues at all
Very satisfied with service
Extremely helpful and pleasant staff always on hand to assist you when required
Excellent experience from start to finish. Booking in simple, good communication on progress of job, thorough service, car valeted and even a driver to pick me up from town when the car was ready. Good old fashioned service. Amazing.
Excellent and professional service.
Emma Smith kept me informed of progress whilst my car was with you
The open times good which allows me to drop the car off before starting work.All work completed on time & car cleaned before return.
Everything was great
Serviced on time and cleaned ready for collection
The dealership seems very welcoming and efficient, I would have liked one of my car's faults dealt with under the guarantee, but that was explained away as "not covered", shame, it would not have taken long and would have boosted my confidence in BMW
Everything was well organised to collecting my car to keeping me informed what they would be doing to returning my car I thought the cost was good and my car came back nice and clean inside & out .
The Cd needed replacing.The booking in via Cat on reception and Az in service was brilliant. When I got the car back the radio had not been reprogrammed to my selected channels and I later found the blue tooth had not been reset. Later still I found.
The staff are friendly, professional and efficient
I reported a noise with gear change from 1 to 2 and 3 to 4, and although this doesn't affect the gear change it's still a noise which is very obvious. I collected my car after its service and noise is still there
A smooth reasonably priced experience
On time with the usual efficiency at the service department
Very good customer service and tell you everything you needed to know, would of preferred to have a car to Lend for the day due to my car being in at 11:30 and finished at 5
Adrian the service manager is very helpful
The procedure was carried out efficiently within the quoted time.
I was kept up-dated regularly.
The repair I had requested (which was the fault of BMW in my view) was not approved prior to my visit so could not be completed on the day. It has subsequently been 'partly approved' and I am having to pay the remainder. Not entirely impressed.
The service from everybody is amazing. The staff are all great. My gripe is the price. I was charged nearly £100 just to find out what was wrong with a part. That's just not right.
I received a very professional and courteous service, which I like.
My car is still giving me the same issues as before.
Everything worked well - no issues
The service team's diligence was fantastic, they did pre checks on my car before undertaking the scheduled work and they identified an issue that's helped me avoid a safety problem and that's saved me money.
I was well looked after and service was really good and efficient. Polite and lovely staff.
Thank you for collecting my vehicle for it's MOT/serviceIt did pass MOT after replacing 4 tyres but when returned I was not best pleased all wheels were were covered in something that took ages to remove I don't think the car had been washed at all.
Very helpful staff who fully explained timelines and process
They were happy to resolve my our issue with the car
fast / efficient / courteous service
The team were very helpful and very professional
Prompt, efficient, polite staff. Car given back in pristine condition.
The work on the car was satisfactory. Communications could have been better.
The car had been in already for 1 of the issues and wasn't sorted previously! It is now sorted
Too many people to get through on phone before speaking to service advisor
Everything was as expected with a high level of customer service.
Good sevice provided with a smile
they gave me a clear reason why certain parts needed replacing, and showed me a 360 video by the vehicle technician
completely professional , but would off given completely satisfied, if after receiving the car back there was no oily marks left on the inside door handle and seat ,from the mechanic.
Your communication from front of house through to picking the car up was excellent
JOB VERY WELL DONE
They provided a car for me, did the service. Polished out a couple of blemishes, cleaned the car and spotted a nail that had got into a tyre.
Emma Smith was extremely helpfull and professional and kept in contact with me whilst my car was with them
All aspects as expected
Fast response when dropped car off and on returning
The staff at Rybrook Worcester were unfailingly courteous and helpful. They dealt with my queries efficiently and, when the car I bought needed a new part fitted, I was immediately offered a courtesy car to keep me on the road.
As always service was excellent. Everyone explained what would happen and kept us informed. Went over and above what we expected!
excellent service in being able to book the car in for its first service and I was well looked after whilst waiting for the work to be completed,
Completed what need to my car in good time and kept me informed all the way.
Timely service and kept informed on progress
Awesome service as always
Mainly because this is a matter of TRUST that the work has been carried out ! ,lets be honest one cannot tell there is no Visible aspect , unlike if you go into a store and purchase something and hold it in your Hand .
Thorough vehicle check with video feedback. Downside - and this may be because of a corporate approach across BMW GB dealerships - I find the reception desk greeting somewhat robotic and scripted. Reminds me of a fast food chain viz 'Have a nice day'
We received a warm welcome and the work was carried out as promised.
As courteous, welcoming and professional as ever.
My experience was just what I expect. Courteous, friendly staff, a replacement car and the work well carried out within the specified time.
Staff were helpful and friendly and explained my options clearly without being pushy. The work was carried out in the time expected and I was kept up to date with progress. The complimentary valeting is always much appreciated.
Coffee, staff, valet all great.
Vehicle only in for MOT
Apparently I'm waiting for parts or a quality enhancement. Wouldn't it make sense that if there's a need for a quality enhancement that the parts are in stock?
Excellent staff approach and service
The service advisor Hellena was extremely helpful and friendly, I was notified and kept up to date with progress with my car. It's certainly been my best experience at Bmw.
I can't fault the service, Staff who collected by vehicle are a credit to the company song with the service staff who kept me fully informed. Thanks
The MOT and service were completely satisfactory, but I also bought an update for the Sat Nav which was not installed properly, so that the car will have to go back for another day for the work to be done.
They rectified the issue
Overall I was pleased with the service provided by Rybrook in regards to both quality of work and customer care throughout.
Lot of fuss to drop car off go to reception sit down service girl comes then taken to service guy 3 people very over the top.
very attentive and personable customer service from entering the show room to vehicle hand over = an overall very pleasant experience
Very smooth and professional by everyone concerned throughout the whole procedure.
Just an amazing experience. It makes me want to buy another one.
Excellent from start to finish, sales and reception staff are all so polite, friendly and very helpful.Declan Hubbard was helpful from the start and made the whole experience easy and hassle free which works for me.
Fantastic staff from the guy who gave me an overview of the vehicles when I first arrived through to the salesman for which nothing was too much trouble.
Very patient sales staff, no pressure .
The staff were very attentive from the moment I arrived at the showroom. I must say I was very impressed with the sales staff, they were friendly, knowledgeable and most helpful. I would like to mention Declan Hubbard and Tom King in particular.
Howard Barton was brilliant and dealt with all our queries in a very professional way. I was very impressed with the service provided.
Excellent service and assistance throughout the process
Friendly staff.very helpful set up system. For me
Martin Ranford could not be faulted in his dealings with us.Nothing was tomuch trouble. Very helpful knowledgeable and polite. An excellent salesman of the very highest calibre.A rare event in these days.
Friendly, recognised as a valued customer, very professional, etc etc. Particularly liked the system of using a 'product genius' in the pre-ordering process to select the most appropriate vehicle for you.
All very satisfactory and pleasing. Liked how they were prepared to discuss 'deals' from the outset which was like pulling teeth with my previous new cars purchases (not BMW)
lewis bannister looked after me really well
Excellent service from beginning to end
The sales adviser was knowledgeable about the BMW range and worked with me to achieve the right vehicle for me within the budget that I had set.He made himself available during times when I was available and communicated flexibly.
Professional service, well delivered.
Excellent Service and treatment by Declan Hubbard
Great service from Anthony and Tom
There was a hiccup, which Rybrook handled and resolved to our satisfaction - we feel it's how such issues are handled that is important, hence full marks to Ryboork's staff, with our thanks.
All aspects dealt with in a professional and timely manner
Sales Exec Martin Ranford handled the deal in a very professional manner. Everything was explained in detail. This is my second BMW from Martin and Rybrooke. I have nothing but praise for them. Thank you.
Excellent service throughout the whole process from Martin Ranford.
No pressure and good service
Attention to detail and customer service
All the team from my intial conversation with Rob Haywood through to Declan Hubbard and Tom King worked so hard in providing the best deal and a seamless service up to me picking up the car and beyond. Nothing has ever been too much trouble.
We were kept undated from the day we placed the order until the day we collected the car. The staff were friendly, helpful and very approachable making us feel valued.
Fantastic way to buy a car and had a really good sales person in terms of Tom Sparks - Very friendly and knowledgeable. I would recommend.Only issue - When I got home I noticed the passenger vanity mirror was broken, this should have picked up.
Excellent service from Rybrook Worcester, great coffee!!, lovely showroom, fresh flowers on handover,1st class customer service from Lewis Bannister pre and post sale, efficient finance admin and very good tutorial on the car and its technology.
very pleased with service received
Excellent personal service by the team especially Martin Ranford and Tom King. The perfect level of advice and sales information. Thank you both.
The attention from Tom the sales person was superb, nothing was too much trouble and he always did what he promised.
Excellent service from Rybrook Worcester. Great customer service, particularly from Rob Haywood and Martin Ranford
The experience was very good. We were made welcome from the second we walked in, the girls on the front desk made us tea/coffee and Howard was very good explaining and sorting us out the right deal for us.
From arriving to have my previous car serviced the attention given to us by Lewis was excellent. At no time did I feel pressured. My questions were answered and he responded positively and quickly to my requests. I felt he was very honest with me.
Because nothing was too much, in terms of every question / query I had, from start to finish. I was also able to test-drive all the cars I wanted too.The best aspect of buying from Rybrook, is they don't act like normal car-sales people!
No pressure. Smooth process and kept informed of delivery date etc. All questions answered.
Anthony was extremely professional throughout the whole purchase process, and has more than met my expectations.
The dealership is bright, airy and inviting. Everyone is polite and courteous. At no point are you hassled by anyone. Martin Ranford is the consummate professional. I knew what I wanted and I was able to get what I wanted.
Everything they said they would do they did and when we collected the car they were completely focused on us
The sales advisor was excellent. The whole process was easy and everything was well defined and explained. I felt I achieved a very good deal and the car is everything I had hoped for.
Nice centre, and Dawn was a really nice person to do business with.
Helpful,courteous,professional and very efficient service from Tom Sparks and the support staff.One of the best demonstrations at handover I have experienced.
Declan was friendly, helpful and provided us with excellent customer service
Martin Ranford was extremely helpful and carried through all he promised.
Tom Sparks and Tom King were very professional.
Staff were always courteous, friendly and helpful.