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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Hassle free process from booking appointment to work being completed
Everything completed in the allotted time while I waited in considerable comfort. Impeccable and friendly staff on hand. Nothing too much trouble.
Good service, although took a little longer than advised.
Always excellent service from the Worcester team!
As i was
Did not explain why my next car service was in 9,000 miles when I was expecting 18,000 mile intervals. Took 3 phone calls to service desk before I could get an answer to this question. Well done to Jasmine on reception for chasing this up.
Once booked the service and experience was very good indeed. The car was collected on time and returned nicely cleaned. The wheels could have been a bit cleaner but I'm probably being picky.
All was completed as I had hoped and expected
A small item appeared to have been overlooked, but this was subsequently resolved.
Dealt with promptly and couteously. Offered service to vehicle whilst I waited. Unfortunately collection and delivery of vehicle wasn't available in time for MOT so I attended Rybrook.
Up to speed. Nice to do business with.
The experience was very good all round, booking in etc, however, the only negative was within a mile of leaving Rybrook the information centre told me that one of the tyres was low on pressure - surely that should have been checked during the service
Faultless appointment, customer service and work carried out.
Easy to deal with and excellent service from start to finish
Rybrook courtesy and support was good. Unfortunately they did not solve current problem with the vehicle at their second attempt, could not complete the quality enhancement on the fuel tank of this vehicle and have asked for it to be returned.
I'm welcomed, well looked after, and nothing is too much trouble. It's a pleasure dealing with Rybrook.
Overall friendliness and promptness
Knowing that I only paid for the service needed at that time to my vehicle.
Mot done plus full written health check done which gives peace of mind.
Good to know everything has been checked and to have a report following owning the car for a year
timeliness of completing work was good, however breakdown in communications between sales & service teams created-delay when dropping off the car. Also, for 2nd successive time my car was NOT cleaned despite being told when I collected it that it had
If the service team arre going to change the drivers side seat position they should put it back as it was not leave the driver to have to sort it out when picking up the car
Check in etc and way I was dealt with was good, but £2,397 for a display unit is outrageous
Everything was easy, from booking the service, to picking up the curtesy car and swapping the cars back over.
I should not have waited while my car was being serviced
No reason to be critical.
Very poor customer service on collection of the car, service person very hurried, and in a rush, poor inter personnel skills
the stafff at the centre need to undertand that it is very serious and they cannot brush me off by saying there was no parking space so the staff had to park at the disabled area. Disabled parking is for disabled people.
Care and customer service from Helena and Jack was excellent with regular updates and explanation of the repairs required to my car.
The part was covered under warranty, for 3 stars, customer service poor, multiple confirmation calls needed with regard to booking and multiple trips as wrong parts being delivered.
Cannot think of one negative point that needs addressing. Everything went like a military operation!
all completed on time
Again everyone I speak to knows what they are talking about, explains in clearterms what needs to be done, discusses the options and payment details andalways leaves me with the clear impression I and our car are in safe hands.
Efficient service from booking it in to collection
nice staff very friendly and helpful, especially Hannah on service and Tom Sparks in sales
Always excellent service.
Car collected and returned as arranged. Service completed with minimum of fuss. Sadly, the car was returned dirtier than it left, both internally and externally.
General manager didn't want to know, seemed all they want is to sell you cars and then do not look after you after that. No one seems apologetic,
Again effortless collection of my car and Hannah kept me updated
work I needed doing to my car was completed efficiently and competently and an issue with my sons car was also dealt with in a professional manner after it had been re called
The welcome and support is friendly and supportive.
My car was fixed without any problems.
4 days to fix a simple fault. After 8 hrs on day 1 I'm rung 10 mins before I agreed to collect to be told 'not finished'. Day 2 you find the issue but have no part. Day 3 I drop the car off again and am again rung late to be told you need more time.
Sunroof not looked at when in for service. Late being ready - not washed. Given free valet as apology. Took in for sunroof - no hire car offered. Collect after 5 as needs wash - not washed. Called to complain and emailed- no call back or response.
Customer concerns taken seriously / problem resolution approach of staff / good communication of service staff
Defect rectified. Answered all my questions promptly.
the day after the service light came on as it needed an oil change. I think they should have checked this so as to avoid two trips to the dealership
Good reception and hospitality facilities while awaiting the car being serviced.
Would have been 5 stars, could have done with an update as to when they expected to finish the service.
Completely satisfied with the work carried out, only point would be that for some fixes it would be nice if the dealership could order in parts that are 'likely' to be at fault (a leaky door seal in this case) so the car can be fixed at first visit.
No issues at all and everything was done as I had hoped it would be.
Simply because the service was excellent.
Would have given a 5 but i thought for an interim service it was expensive
Car wasn't ready at agreed time, wasn't washed
Good customer experience
See answer to 1
The car was recovered to Rybrook using BMW mobile assist. I was not going to use the car for 3 days so I thought I was doing BMW a favour by not requiring a courtesy car. This caused serious problems returning the car/ had to escalate to a manager.
Because everyone is very courteouus and friendly.
See comments above
From entering the service reception to leaving feeling that people all had my satisfaction their goal.
Nobody explained in detail the service that had been done
See above. The reception area is clean and tidy. I went with my friend and he commented - I hadn't really noticed previously - you have a lot of staff walking around. I know its a big site and business but the amount of staff seems huge
Did exactly what was required on the day but havn't yet come bact to me on a part needed.
High quality service was given from start to finish, easy process and no hassle from booking the vehicle in then to receiving my keys to drive off the forecourt. I would highly recommend to friends and family.
Excellent service, always kept informed, always prepared to go the extra mile.
The work was satisfacory
Exemplary service from Rybrook, Thom Price from the body-shop kept me informed all the way. Very polite, pleasant and a pleasure to do business with.
Had great difficulty in getting return calls.
I felt totally reassured by the BMW approach'
See 1st box
Satisfied with the service and courtesy wash and vac but am still concerned about the warped wheel that was pointed out to me. Initially this was "the car would fail MOT" to "its not a safety issue" and I am unsure whether I need to buy a new wheel.
Welcoming, easy to deal with and good facilities.
Lots of communication problems
As above. Al matters attended to and faulty tyre reported
High standards continue to be maintained
The booking, communication service and quality of works was A1 ..
The work was carried out expeditiously and I was kept informed of progress regularly
Couldn't fault the level of service
Always faultless service
Amazing service, really helpful and second time around my issues are resolved. Thank you team!
See above. One minor quibble......replacement car was surprisingly filthy
when my car went in the first time I did not have good communication with the service contact. I had to keep ringing for information and then to add insult to injury I was left without a vehicle at 5.30pm and left to make my one way home from work.
I waited a while to be seen. When I picked up my car it had a fault on it. Although I was assured that it was nothing to worry about. Two day s after my service and vehicle check the rear wiper had to be replaced. Should this not have picked up? More
One hour at the dealership to book in for an oil service. Loan cars should have a reasonable amount of fuel. Not just enough to get to the nearest petrol station. Battery warning light was on all the time. However I was told about this.
Couldnt fault anything. I have queries about the operation of a few things so one suggestion might be that you have a follow up appointment (either at the dealership or a phone call) a week or so later to check all is ok. I was told I could pop in.
The dealer always kept me up to date on the cars manufacture and delivery, and was well informed of the cars features at the handover.
Well taken care of by Tom Sparks. Nothing was too much trouble.
some descriptive material not part of the deal and so not immrdiaately available, Local staff member very helpful in this.
This is the second time I have dealt with Rybrook and their service and professionalism is exceptional in particular Martin Ranford for his handling of both my purchases. He is a great asset to Rybrook.
Friendly and knowledgeable staff. Swift production and delivery of vehicle. Ample time taken to hand-over car and introduce new features
Buying experience very friendly professional and enjoyable. Much better than BMW experience 3 years ago at a different dealership. Buying a new car should be an enjoyable experience, and this was my best experience yet.
Declan Hubbard was my contact within the dealership and he did everything to help me get the right specification car and the best deal. Highly recommend member of the Rybrook sales team.
The salesman Tom, was very efficient and made the whole experience pleasant and trouble free.
My car was delivery was delayed by 3 weeks due to environmental factors. The folk at Rybrooks in Worcester were great and gave me a courtesy car for the duration.