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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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There was an issue with the car only being looked at late in the day but the service manager was excellent and personally came out to see me when I picked up the car.
Sam looked after me and kept me informed of each stage of the service. Even had a video showing of damage to the underside of my vehicle.
I felt irritated by the increase in cost and asked Rybrook only to do the £75 work as quoted.
Great once correct part ordered
Would have been useful to have information for continuing a service plan or extended warranty offers
Very attentive and excellent throughout
The standard of service and attention to customer satisfaction is consistently high.
Complaint registered with BMW Customer Services
I was reminded that my car was due for a brake fluid change; it was straightforward to book a "while you wait" appointment; reception staff greeted me on arrival and provided complimentary coffee; the work was completed within the timescale given.
Cars are great. However didn't get a call when car was ready. And then had to wait too long to get someone to see me
Have had BMWcars for 20 years no problems.
The service took an hour longer than I was advised when booking (and I waited) and they disconnected my DashCam without telling me. I only discovered this a week later by when I could have had an accident in the car!
Delayed; Long wait; not resolved
Very professional staff, went out their way to give the best possible customer experience
Recently had a full service. Very friendly and helpful and professional.
Really helpful and pleasant staff, and comfortable surroundings giving opportunities to work while I waited
Efficient booking system, flexible, completed on time, clean and backed on collection
Always found the staff very helpful
Had a software update installed as requested by BMW..... lost all settings, pre sets for the seats, presets on the Nav/contacts/ent An update that I wouldn't notice!!
I have used Rybrook Worcester over many years and have always found all staff knowledgeable, helpful and efficient.
Asked for vehicle to be ready for 4pm was not ready on time Vehicle was not cleaned inside or out Vehicle service record on iDrive was not updated Paperwork was incorrect 2nd time in a row this has happened
Service completed quicker than expected satisfactorily
The trim around the door was eroded, vehicle only months old and on mobilty and i was informed i may be covered by warranty .. i should hope so ! not my fault that the mateirals are substandard. i expected the issue to be sorted quickly, no idea when
Nothing too much trouble. Felt like I was the only customer
Vehicle went in with alarm fault. I received a call to explain what the problem was and that the part would arrive around 2.30. I did not receive the update call and called at 6.00 to be told it was ready!
Lovely helpful staff, so lucky to deal with a branch like this
Felt valued when raising an issue and it being resolved in a timely manner
Did what was asked
Friendly staff and no problems at all.
Efficient, well supported and courteous service.
As always a pleasant experience
Service lady, all the staff are excellent. Could not fault the whole experience. Will use again.
I would have been completely satisfied if the Service had been completed by the original provided time but was an hour and half later than anticipated due to a computer upgrade issue.
Changing of winter to summer tyres now have to be stored by customer. Tyre pressure warning light alarm came on when on motorway 10 mins after leaving apparently had not road tested to then reset? Not concerned when contacted service centre.
I was told the problem I'd reported was resolved, but it wasn't. It was still evident some ten minutes of driving time later. I therefore have another appointment which is causing further inconvenience.
first class service in every respect
Rybrook have demonstrated that they are the best people to deal with my BMW
I requested a price for the repair of the rear bumper where there is some minor damage. I still not received this cost.
I was advised that likely needed a 'middle' level of service and then that a full service would be needed when I attended. If I'd have know this I would have gone elsewhere.
Puzzled with the large price defence of your bull oil ,from year to year !
Very good service, reliable and were able to diagnose and resolve the warranty issue as scheduled.
Rybrook are extremely helpful and professional
Treatment of individuals is second to none
Efficient and great customer service
Service reflected score.
Good experience overall- think because I was buying??
Diagnosed problems; resolved main problem and sorting out another
I could not think of any to complain about
Still awaiting a for call back, promised on 7th May, regarding a warranty item. Please don't promise what you can't, or intend, to deliver.
Service done well but other recommendations not explained very well and brakes squeaking a bit since service so may need to bring back to have checked.
As above.. however the repair on my car is outstanding
Always kept waiting far longer than needed. I stopped having my car serviced at bmw was when I was kept waiting for 6 hours for a software update.
Great experience from start to end. Simple, effortless and bi drama.
It was ready when promised and I was kept in the loop by Dale at all stages.
Sales advisor (Tom Sparkes) gave excellent advice and made buying the car very simple
Both Russell Mullard & Tom Sparks were very helpful from my initial inquiry to the collection of my car
Maxwell from Rybrook at Worcester was very professional and very helpful.
Great staff very helpful
Absolutely nothing we would change, swift, excellent communication, previous knowledge of us as customers, honesty, care levels, coffee, comfort!
Totally impressed from start to finish with the buying experience at Rybrook Worcester.
Just a very pleasant experience from start to finish. You walk in the door and your met with a warm welcome from the ladies on the reception desk. I didn't feel pressured into buying/changing
I always find the Staff very friendly and helpful starting from the young ladies on Reception to the Salesmen. Professional and polite.
First class service and handover.
Excellent sales person
Simon and Rybrook where great. I can not recommend them highly enough.
As above Loved the regular updates on the progress of my car. This helped to build the excitement
Possible to be a little clearer on differences between test car and final optioned product. A 15 minute drive doesnt really tell you much... Clean and well presented! Simple process on hadover.
Very comfortable environment. Treated equally, kept very informed throughout the whole process.
Martin Ranford did an excellent job at change over, with no rush and a thorough explanation of the new cars technology.