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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.
I received a very professional and courteous service, which I like.
My car is still giving me the same issues as before.
Car returned an inside had greasy marks around gear lever
Everything worked well - no issues
I found a weather seal that is missing from both front wings but the dealer said this was not specified on this vehicle. However I feel this is an oversight by BMW as it is in place for every other series.
The service team's diligence was fantastic, they did pre checks on my car before undertaking the scheduled work and they identified an issue that's helped me avoid a safety problem and that's saved me money.
I was well looked after and service was really good and efficient. Polite and lovely staff.
Thank you for collecting my vehicle for it's MOT/serviceIt did pass MOT after replacing 4 tyres but when returned I was not best pleased all wheels were were covered in something that took ages to remove I don't think the car had been washed at all.
Very helpful staff who fully explained timelines and process
They were happy to resolve my our issue with the car
fast / efficient / courteous service
Everything was as expected with a high level of customer service.
Good sevice provided with a smile
Too many people to get through on phone before speaking to service advisor
Emma Smith was extremely helpfull and professional and kept in contact with me whilst my car was with them
Your communication from front of house through to picking the car up was excellent
They provided a car for me, did the service. Polished out a couple of blemishes, cleaned the car and spotted a nail that had got into a tyre.
they gave me a clear reason why certain parts needed replacing, and showed me a 360 video by the vehicle technician
JOB VERY WELL DONE
completely professional , but would off given completely satisfied, if after receiving the car back there was no oily marks left on the inside door handle and seat ,from the mechanic.
All aspects as expected
The staff at Rybrook Worcester were unfailingly courteous and helpful. They dealt with my queries efficiently and, when the car I bought needed a new part fitted, I was immediately offered a courtesy car to keep me on the road.
Fast response when dropped car off and on returning
excellent service in being able to book the car in for its first service and I was well looked after whilst waiting for the work to be completed,
As always service was excellent. Everyone explained what would happen and kept us informed. Went over and above what we expected!
Timely service and kept informed on progress
Completed what need to my car in good time and kept me informed all the way.
Mainly because this is a matter of TRUST that the work has been carried out ! ,lets be honest one cannot tell there is no Visible aspect , unlike if you go into a store and purchase something and hold it in your Hand .
Awesome service as always
Thorough vehicle check with video feedback. Downside - and this may be because of a corporate approach across BMW GB dealerships - I find the reception desk greeting somewhat robotic and scripted. Reminds me of a fast food chain viz 'Have a nice day'
We received a warm welcome and the work was carried out as promised.
As courteous, welcoming and professional as ever.
My experience was just what I expect. Courteous, friendly staff, a replacement car and the work well carried out within the specified time.
Staff were helpful and friendly and explained my options clearly without being pushy. The work was carried out in the time expected and I was kept up to date with progress. The complimentary valeting is always much appreciated.
Coffee, staff, valet all great.
Vehicle only in for MOT
Apparently I'm waiting for parts or a quality enhancement. Wouldn't it make sense that if there's a need for a quality enhancement that the parts are in stock?
Excellent staff approach and service
The service advisor Hellena was extremely helpful and friendly, I was notified and kept up to date with progress with my car. It's certainly been my best experience at Bmw.
The MOT and service were completely satisfactory, but I also bought an update for the Sat Nav which was not installed properly, so that the car will have to go back for another day for the work to be done.
I can't fault the service, Staff who collected by vehicle are a credit to the company song with the service staff who kept me fully informed. Thanks
They rectified the issue
Overall I was pleased with the service provided by Rybrook in regards to both quality of work and customer care throughout.
Lot of fuss to drop car off go to reception sit down service girl comes then taken to service guy 3 people very over the top.
The courtesy valeting was of a poor standard, left marks and poorly vacuumed. Though this may just be a courtesy and I have no room to complain. There was no indication the car had been serviced in terms of recording.
I have used Worcester Rybrook for a number of years now and have always found the staff to be polite and professional. It's always nice to receive a warm welcome
Job completed in time - car clean on return
I loved the fact that a pick up service was offered that was very efficient. I also really loved the fact that my car was washed and hoovered I really didn't expect it so it was a great surprise!
No reason to state otherwise!
Well looked after, pleasant environment to wait in and kept informed of progress
Good communication and finished well within my time limit request
Everything went as planned
No pressure to buy , complete process was quick and every detail explained. Customer service excellent.
The attention to detail and customer care is awesome.
Friendly welcome from reception, valet the car very well and technicians who know what they are doing.
I was completely satisfied,vehicle collected on time,returned cleaned and the recall item dealt with.
Excellent comma and turnround if wirk
Great communication both with me and between departments. A completely seamless experience.
All of the staff are very attentive and professional.
Well from the first point of contact to collecting my car back the service was FIRST class, nothing seems to much trouble to them.
Dealt with the initial query professionally and promptly and were very clear and precise about the booking and were happy to accommodate when I needed my car back for a set time.
My car had been in for AdBlue on the Saturday but within 24 miles the warning came up that I required new brakes / discs. I considered this not good.The cost was £707.24 which I found expensive. I did not feel Arrash Erfan emphasised with me.
Rybrook continue to supply a superior customer experience. From the moment you walk through the door, you are made to feel like a special customer.
Good communication about what was happening and a lift back to work
Excellent service as always
Polite and helpful and did as I requested
Cannot fault them
The service was brilliant and punctual.I was provided with a courtsy car which was ideal for my cirumstances.A first class job all round,would highly recommend BMC garages and post urhase services.
A smooth process and very friendly service thtougjout
Fantastic staff everybody very nice and very helpful. Had a service and asked for a few extra items to be checked. Got the car back, all done and no extra cost. Car was also given a nice wash and vac which was a nice touch.
because its fact
My requirements were not fully met when my vehicle was in your workshop.
I was wrongly charged for an MOT. Rybrook admitted this mistake, promised to refund the amount by cheque (H Cleaver's email of 3rd August.)It is now 23rd August and still no refund. "Somewhat dissatisfied" is because I think it's an unreasonable time
Emma very friendly, service was exactly as I expected and nice place to wait around for work to be finished. Nice also not to be given a hard sell when there.
Service was excellent.
Everything was done calmly and efficiently, and in most friendly and polite manner. The sales executive, Anthony Davis was most professional, very informative, very patient, he did everything to try to meet my needs and wants.
convenient to book in at a time for a predicted period in which i could work in a pleasant environment with refreshments.
The staff were friendly, helpful and efficient.
But would be better if there was more than one service person booking in/returning cars - had to wait at drop off and collection but that wasn't the individuals fault - just lack of people
I made a complaint with regards to an accessory I had purchased through this dealership and I was assured a response. I made a further call two weeks later to the department, to chase this, I am still waiting for someone to return my call.
Usual professional care and attention provided
I arrived at Worcester Ryebrook at 8.55am to leave my car for a service and recall.At 9.25 having waited 30 minutes The necessary paperwork required was completed and I left the garage in the courtesy car at 9.50am.
Comfortable surroundings. Access to Wi-Fi which is important as my son was with me
It would have been 5 stars had the on-line service booking system been working.
Excellent customer service and great new look to the showroom makes it a place I want to be.
Initially, I was very pleased with the service received. However, I received a call some 10 days after the service advising me that I now had to pay as the service costs had been rejected by BMW. I was not advised when booking in my car.
Even though I had a slight issue with the car, the response from Rybrook was very professional aswell as friendly, and sorted out as quickly as possible.
My vehicle was booked in for its 3 year warranty check in July and also to have a quote for some work to the bumper. The representative arrived to collect the car at 07:15am, however was not impressed with the call back delay by Customer Services.
Everything on time and very pleasant and efficient staff.
Very efficient staff
Service adviser very helpful and informative when issue arose.
Excellent service from your staff. Very friendly and professional.
Dealership did everything they said they would in a timely manner. My expectations were met.
Perfect service, great communication - always kept informed of progress.
easy to book, friendly staff, and everything clearly explained.
Great staff, worked to my tight timelines, nice facilities and great courtesy car.
It was a very frendly welcome approch we were offred a hot or cold drink with biscuts of our choice
Great service from start to finish from a fantastic professional team of people.Would definitely recommend Rybrook Worcester to all of my family and friends.
There are other BMW dealerships closer. I used Worcester as this is where i bought car from.
Booked at short notice. Clear communication and prompt drop off and pick up procedures
Whilst the service seems to have been satisfactory I was a bit disturbed by the insistence on having a premature tyre front tyre replacement done at the BMW garage. at price £40 per tyre more than a specialist tyre company offered.
Highly efficient and professional service, delivered in a very personable manner, without being patronising.
firstly I have already responded to a survey but the price charged for one tyre for my 6 series of nearly £400 instead of £200 from asda ( if they had one in stock before november ) is absolutely outrageous profiteering and I will not buy bmw again
Unfortunately a day after picking up the car I noticed the small towing plate cover on the rear bumper was missing. I went back to the garage to see if it had dropped off probably when being cleaned but to no avail. I have had to order a new one £60+
I am still waiting for the paperwork to be sent despite 3 verbal promises that i would receive the paperwork via post...I am still waiting and was told it would be sent 1st class...
Car was kept for customer enhancement without any warning that this may be the case until the car was dropped off for a simple oil change
Total Hassle free experience
Usual great service and lovely reception staff
Quick efficient service completed on time
All done on time and satisfactory.
The engine problem was resolved quickly and BMW took a positive attitude with regard to helping with the cost of this repair
They were easy to deal with and it was stress free.
My car came back with issues they weren't there before and what I did ask to be looked st was ignored.
The service is impeccable.
Everything was done on time and to my complete satisfaction
Problem fixed and car valeted for me.Very disappointed with BMW themselves as battery had failed after 4 years from new - they would not make a goodwill payment. Has put me off BMW so probably will buy a different make next time I change.
No problems, very professional
Excellent service from Helena including progress report by telephone.
The sales adviser was knowledgeable about the BMW range and worked with me to achieve the right vehicle for me within the budget that I had set.He made himself available during times when I was available and communicated flexibly.
Great service from Anthony and Tom
Excellent Service and treatment by Declan Hubbard
There was a hiccup, which Rybrook handled and resolved to our satisfaction - we feel it's how such issues are handled that is important, hence full marks to Ryboork's staff, with our thanks.
Sales Exec Martin Ranford handled the deal in a very professional manner. Everything was explained in detail. This is my second BMW from Martin and Rybrooke. I have nothing but praise for them. Thank you.
All aspects dealt with in a professional and timely manner
Excellent service throughout the whole process from Martin Ranford.
Attention to detail and customer service
No pressure and good service
All the team from my intial conversation with Rob Haywood through to Declan Hubbard and Tom King worked so hard in providing the best deal and a seamless service up to me picking up the car and beyond. Nothing has ever been too much trouble.
Fantastic way to buy a car and had a really good sales person in terms of Tom Sparks - Very friendly and knowledgeable. I would recommend.Only issue - When I got home I noticed the passenger vanity mirror was broken, this should have picked up.
We were kept undated from the day we placed the order until the day we collected the car. The staff were friendly, helpful and very approachable making us feel valued.
very pleased with service received
Excellent service from Rybrook Worcester, great coffee!!, lovely showroom, fresh flowers on handover,1st class customer service from Lewis Bannister pre and post sale, efficient finance admin and very good tutorial on the car and its technology.
The attention from Tom the sales person was superb, nothing was too much trouble and he always did what he promised.
Excellent personal service by the team especially Martin Ranford and Tom King. The perfect level of advice and sales information. Thank you both.
The experience was very good. We were made welcome from the second we walked in, the girls on the front desk made us tea/coffee and Howard was very good explaining and sorting us out the right deal for us.
From arriving to have my previous car serviced the attention given to us by Lewis was excellent. At no time did I feel pressured. My questions were answered and he responded positively and quickly to my requests. I felt he was very honest with me.
Because nothing was too much, in terms of every question / query I had, from start to finish. I was also able to test-drive all the cars I wanted too.The best aspect of buying from Rybrook, is they don't act like normal car-sales people!
Excellent service from Rybrook Worcester. Great customer service, particularly from Rob Haywood and Martin Ranford
The dealership is bright, airy and inviting. Everyone is polite and courteous. At no point are you hassled by anyone. Martin Ranford is the consummate professional. I knew what I wanted and I was able to get what I wanted.
No pressure. Smooth process and kept informed of delivery date etc. All questions answered.
Anthony was extremely professional throughout the whole purchase process, and has more than met my expectations.
The sales advisor was excellent. The whole process was easy and everything was well defined and explained. I felt I achieved a very good deal and the car is everything I had hoped for.
Everything they said they would do they did and when we collected the car they were completely focused on us
Nice centre, and Dawn was a really nice person to do business with.
Helpful,courteous,professional and very efficient service from Tom Sparks and the support staff.One of the best demonstrations at handover I have experienced.
Martin Ranford was extremely helpful and carried through all he promised.
Staff were always courteous, friendly and helpful.
Tom Sparks and Tom King were very professional.
Declan was friendly, helpful and provided us with excellent customer service
As a graphic and product designer I appreciate the details - from the design of the space to the overall user experience - how I feel, navigate, engage - it was all very seamless and well executed.
Dawn was very understanding and went out of her to be helpful.
Helpful staff,good surroundings. Knowledgeable
Amazing service by Lewis and all explained brilliantly
Dawn Bimson was excellent. She made sure all our questions were answered even though she herself had only just started with BMW sales team. Her ability to meet our needs and have the flexibility to tailor a car to our own requirements was outstanding