Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Efficient courteous service carried out without any problems.
Excellent, prompt service.
Booked in for 1.5 hr "while you wait" service. Took 3.5 hours. Then was told car had been ready but I wasn't told! Asked for error on seatbelt alarm to be fixed, Told there was no problem. It came on again as I drove off! Now have to go back! 3hrs?
Attention to detail very good.
It was excellent service and work was carried out quickly and I was informed about any work that might need to be done. The waiting area is a pleasure to be in and staff very friendly and helpful
Everything went as planned from the moment we stepped into the showroom we were looked after.
Pleasantly received and work dealt with satisfactorily.
Good service start to finish.
Insides of car dirty from fitter's dirty handprints everywhere. A plastic grommet, which turns out to be a door fitting, was left on the front passenger foot well. I emailed about this and got an adequate response / apology.
All went very smoothly
Everything went like clockwork
Yet again I arrived at this branch to get my car serviced having had a price given over the phone to discover "...it needs an extra check" This time it was a "Service Interval check" - only an extra £50
My vehicle was damaged whilst at BMW. This was eventually acknowledged and a repair carried out free of charge. It couldn't be done straight away which was disappointing. There seems to be a lack of courtesy cars also which makes things difficult.
Everything was done as stated. No quibble, no hassle, very straightforward and easy
Professional and personal service.
car dropped of early and courtesy car provided.when collected car it had been valeted and had no problem with vehicle when collected
Fantastic as always
All my needs were met, particularly the manner in which I was allowed to collect a courtesy early to allow me to get to work at 7am on the following work day
The customer attention and service was very good
I appreciate that the showroom was busy with a VIP weekend, however my keys and paperwork were handed back to me by reception and they could not answer a question I had in regards to the vehicle.valet poor rubbish thrown on back seat not in a bin.
From the time I arrived, everyone welcomed me, the loan car was ready and all worked like a clock. I give them 10 not 5!!!
Booked for MOT, problem with vehicle found and fixed under warranty. I was updated at the time and was even found a vehicle when mine was kept overnight.
service was 5 star standard and above
Professional but friendly from start to finish
What can I say? I was completely satisfied!
No problems with service at all
Very helpful and friendly member of staff. He soon answered a query when my car was returned to me.
very efficient, competent and friendly.
Service etc. was excellent. However I had mentioned frayed leather on the door panel to the service team twice & no one has got back to me!
Very friendly and efficient service experience. Great hospitality too.
My car was serviced in under the two hour period that was estimated.Staff are polite efficient. Overall very pleased .
Car returned by exceedingly nice driver,the car nice and clean inside and out,I have been unable to drive or clean it since last Sept.owing to a heart condition.
The seat cover was replaced and the service was friendly
Everything was great.... However I was told I had to replace fuel in the courtesy car - we brought our vehicle in to have a recall fault fixed at our inconvenience. I see this as sheer penny pinching and it did not reflect great on the dealership.
Considering I just walked in with a problem with the car it was dealt with quickly and professionally and I was kept informed throughout. The service advisor that dealt with me was helpful and explained things.
service document clearly stated a complimentary wash and vacuum was completed this was not true!!
Wait service, with coffee and good internet, so I could work
Easy to contact, excellent friendly service
I was dealt with in a courteous manner by the reception and service staff
After 2 years of constant issues with my brake system, another £550 parted with just last week, my brakes continue to grind and cause concern.
When I go my car back the windscreen on the inside was soaking wet. When I wiped it it have left smears.
Provided me with exactly what I wanted.
They were able to sort me out with my flat tyre.
Good communication, reception and aftercare
Staff were very friendly, provided with refreshments whilst service was carried out on the car, returned lovely and clean.
After having new brake pads fitted the sensors were not successfully reset necessitating a second visit to the BMW Centre
A pleasant welcome. Admin including a loan car completed quickly. Was called when the car was ready to pick up. Quick exchange of vehicles at Rybrook. Shown to my car outside Rybrook. Work completed to my satisfaction.
The reception staff were very efficient. They offered to make me a drink while I was waiting for the service department to become available. The service staff again made every effort to make sure I was happy with what was going on and the outcome
Very professional approach; update on progress of the work provided; comfortable customer area.
I sought a 2nd opinion from an independent garage who confirmed that none of the BMW quoted faults were actually what was at fault, potential of £1600 of work not needed
Great facilities, final costs in line with expectation.
Easy to arrange appointment good service and pleasant staff
The problem was fixed quickly and efficiently
courteous and professional service
Excellent as always
They had the car in for a service and quotes on some minor paint repairs. Late afternoon they rang to say it was ready. It wasn't. We waited for around 45 mins. They had not had the paint repairs assessed, despite having it for several hours.
Nice welcome, prompt response, polite staff, nice environment to sit down.
They did everything I askedbery
Staff courteous and helpful.
Car was booked in promptly and the problem resolved that day
Everything went smoothly and the car was handed back in a clean condition.
On time, professional and courteous, kept me informed and took a genuine interest in making sure I was happy with the work done/proposed.
Staff courteous and kept informed of progress while I waited
Overall good how 2 issues, car was late being returned and passenger wing mirror no longer angles downwards when reversing
Usual efficient service both in booking and on the day.There was a minor problem in that the tyre warning message was displayed.Although tyre pressures are OK, it seems the electronic diagnosis has to be reset to remove the message.
Friendly Professional and attentive personnel.
It was definitely a team effort. My car required a service and I was interested in exchanging my car for a new one. Declan Hubbard and Adrian Mold deserve a mention for arranging for me to achieve both the above in one visit.
Felt very welcome, kept fully appraised of what was happening
Phoned up to discuss the problem. Booked in for the following day. On arrival given a hot drink, discussed the problem with customer service adviser. Given a time scale for completion of the work. Completed early and car washed and hovered.
top notch service experience could not have been better
Top service , but no washer fluid topped up
Friendly efficient staff.
Very a tentative and kept informed about the progress of the work being carried out.
A problem was rectified quickly.
Very welcoming and pleasant experience
The work was done well and the customer service was excellent. The service record on the car was not updated which led to a 30min delay at the end, but this did not detract from a positive experience.
New front wheel to replace damaged wheel. Tyre pressure was not as it should have been (used rear setting) Service Advisor extremely good at time of visit and when later advised of "fault". No issues as a result
Not 5* because inside of car, ( driver's side) was not clean, and carpet was very wet.
Always very professional and helpful.
Job completion as required with only slight delay
Very attentive service and attention to detail. The service advisor let me know what was going on every step of the way.
My only problem was being kept waiting to collect my car. I was informed by telephone the car was ready for collection. When I arrived I was kept waiting for some time and had to remind one of the receptionists I was waiting.
Polite, professional customer service, and all completed to plan
Efficient, polite, friendly, everything as expected.
Everything was completed to my satisfaction.
The service to our car was very good .except a part that needed to be fitted had been delivered incorrectly .but this was not Rybrook fault.
High level of service. As a customer i was made to feel special. My specification was listened to and I was given options based upon this, rather then trying to sell me something else.
As usual the standard of service was very good
The work was completed swiftly and efficiently.
Car dealt with swiftly as expected
Service was swift and all the staff are very friendly. My only gripe was I forgot to tell them not to wash my car, this has resulted in swirled paint.
I requested blue for topping up my car. Was told I had to do this through the service team. Was disappointed to find more than half the bill was for labour when I had originally requested the fuel.
I was completely satisfied with the purchase of the new car. There were some tangential issues with the sale of my previous car which took a little time to resolve.
Rybrook Worcester, in my experience has a unique style in the way in which they make the customer feel 'special'. I have purchased cars from premium brands including Mercerdes and Bentley in the past but Rybrook BMW in truth are streaks ahead.
Expectations set by sales staff delivered on without exception. A feeling that the transaction mattered as much to them as it did to me.
Anthony Davis was extremely efficient, the hand over was very smooth and the experience was fine.
Greeted immediately on arrival by a smiling receptionist. Offered coffee/tea. Made exactly as I asked for. Very pleasant salesperson. Made to feel important to him. No pressure applied to buy a car.
Declan and Tom were exceedingly helpful and made the purchase pleasant and enjoyable
Absolutely first class service from Tom Sparks and Tom King
Very professional and efficient, yet friendly too.
From Start to finish Tom Kept me updated and informed and I couldn't ask anymore than that, Tome did exactly what he said he would do and when he said he'd do it which I believe is rare. Tom made sure buying a BMW was the experience it should of been
Great communications. courteous and efficient service, did everything they said they would. Pleasant surroundings
Smart Premises. Warm welcome on first visit (without being "pushy")Excellent product knowledge and friendly and professional sales approach.Every stage of the process was very logical and transparent and communication was prompt and efficient.
I used Rybrook BMW in Worcester even though it is some considerable distance from home because I was so dissatisfied with my local dealer (Sytner Leicester) Experience at Rybrook ( Declan) was excellent totally the opposite of my local dealer
Was kept well informed throughout the process with emails and phone calls to update on the progress towards pick up. Friendly and approachable staff, in particular Dan the sales exec, who was my point of contact. Car was immaculate on pick up
Very good communications and service
Sales staff were not pushy, yet friendly and knowledgeable (even when I had previously come in without showing interest in purchasing car)
Martins approach suits our style of buying perfectly. Friendly welcome and offer of drinks always
Helpful friendly and informative
Every thing went to plan - each promise was kept. The service was friendly, knowledgeable and professional
Lewis, who dealt with my purchase from enquiry to handover, was exceptional. He replied promptly and politely to emails, was always reachable by phone, and went above and beyond for me (coming out to my house for paperwork, etc.). I could go on!
Simple clear offer and reasonable negotiation, availability of salesman for queries, car ready when wanted.
There is no hard sell, they listen to what you are looking for and what your target payment you would like to pay and unlike other dealerships there is no rush to get you pinned down to a car and then onto the next customer.
The whole process of purchasing my new car was done with the minimum of fuss and i didnt feel any pressure at all.
From day one I was dealt with respect and in a professional manner by a Tom Sparks. A pleasure to deal with. My second BMW from this dealership and highly recommended.
Dawn was excellent. There's always room for improvement and so I don't give full marks in surveys. This is my third BMW franchise (previously Benham and Sytner), as the others in the longer term fell short....we shall see how Worcester do going.
First class service from the beginning of the process to collection of the vehicle.
Friendly, helpful and efficient staff with excellent customer service.
Couldn't do enough for me and kept me up to date every step of the way. They have even held the car for me until I get back from working overseas
Because I was completely satisfied.
Everything handled well and efficiently. Follow up also good
Very attentive. Good at keeping in touch. Friendly and competitive.Rybrook local to home. Pleasant environment and good coffee.Excellent familiarisation with vehicle at collection.
Always had time for me and they satisfied my requirements perfectly
Having initially found compromise options, Tom went above and beyond to get the right car for me (sourcing it from Wales and making the modifications I wanted). Can't ask for more than that!
Salesman was very attentive and informative.
The Level of Attention and Interest from Declan Hubbard in particular and also Tom King was second to none ! , the Transaction was conducted in a Relaxed Manner .
Dawn is a credit to Bmw, she made me feel like a human and not a walking disability . She always kept me in the loop with the progress of the car and so professional in all aspects of her work with me I think sometimes the person makes the sale
All good, Martin Ranford was very professional, courteous, gave me a step by step guide on paperwork and procedures. My car was ready on time and my expectations were met.
The experience was good in the normal BMW functional way. Every thing was completed, car well presented. Sales staff helpful knowledgeable friendly. A little bit of wow could be added in, other car makers do this now..