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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

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The All New BMW 5 Series

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BMW i3 Service Inclusive

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PIECE TOGETHER THE PERFECT CHRISTMAS

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Trainee Parts Advisor Vacancy

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Portugal Wins Euro 2016 & A Bike!

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Benefits of buying your BMW from Rybrook

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Free End of Warranty Check

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The BMW X1 Available on Motability

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Fleet News Awards 2016

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The New 1 Series Launch.

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BMW APPROVED USED CARS.

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BMW XDRIVE.

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Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Motablility at Rybrook Worcester

Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.

Meet the team

Chat Shoker

Head Of Business

Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

David Froggatt

Aftersales Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Thom Price

Bodyshop Manager

Stewart May

Parts Manager

Stuart Curtis

Business Manager

Debbie Bennett

CRM & Database Executive

Bianca Delord

Loyalty & Retention Executive

Natalie Saint

CRM & Marketing Executive

Emma Smith

Senior Corporate Sales Executive

Jade Mooney

Corporate Sales Executive

Hannah Carver

Trainee Corporate Sales Executive

Anthony Davis

New Car Sales Executive

Tom Sparks

New car Sales Executive

Tom King

Retail Manager - New Car Sales

Martin Ranford

New Car Sales Executive

Lewis Bannister

New Car Sales Executive

Howard Barton

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Adam Page

Local Business Development Manager

Dale Ritchie

Used Car Sales Executive

Chris Pollard

Used Car Sales Executive

Matt Barton

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Hazel Green

New Car Sales Administrator

Becky Showell

Used Car Sales Administrator

Arrash Erfon

Service Team Leader

Emma Smith

Service Advisor

Amy Howkins

Service Administrator

Natalie Williams

Service Administrator

Michael Luxford

Service Administrator

Emma Rowell

Service Apprentice

Rob Gayden

Warranty Administrator

Shaun Morris

Parts Advisor

Chris Thompson

Parts Advisor

Adam Sutterby

Parts Advisor

Helena Cleaver

Service Administrator

Sharon Karlsson

Accounts Supervisor

Alex Champken

Accounts Assistant

Amy Rooney

Accounts Assistant

Yasmin Abdoush

Reception Team Leader

Hannah Taylor

Reception Team Member

Milly Thorndike

Reception Team Member

Cat Oakey

Reception Team Member

Thea Rose

Reception Team Member

Mark Taplin

Workshop Controller

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My only problem was being kept waiting to collect my car. I was informed by telephone the car was ready for collection. When I arrived I was kept waiting for some time and had to remind one of the receptionists I was waiting.

Service

Polite, professional customer service, and all completed to plan

Service

Everything was completed to my satisfaction.

Service

Outstanding service

Service

High level of service. As a customer i was made to feel special. My specification was listened to and I was given options based upon this, rather then trying to sell me something else.

Service

Efficient, polite, friendly, everything as expected.

Service

The service to our car was very good .except a part that needed to be fitted had been delivered incorrectly .but this was not Rybrook fault.

Service

As usual the standard of service was very good

Service

The work was completed swiftly and efficiently.

Service

Car dealt with swiftly as expected

Service

Service was swift and all the staff are very friendly. My only gripe was I forgot to tell them not to wash my car, this has resulted in swirled paint.

Service

I requested blue for topping up my car. Was told I had to do this through the service team. Was disappointed to find more than half the bill was for labour when I had originally requested the fuel.

Service

Being updated whilst waiting

Service

The work was carried out as described to my complete satisfaction

Service

Professional staff providing exactly the experience expected. Courtesy without being stuffy. Prompt and exactly as promised.

Service

Reception staff friendly and efficient, prompt booking in (for quality enhancement). Car ready when promised, returned valeted. Free Safety Check completed and reported. Special thanks to Andrew Neil (Technician) for tidy work.

Service

Nice operator ,efficient and polite.Got what I wanted.The service over run bot that was sorted without fuss.

Service

Everything went smoothly

Service

The work requested was completed to my satisfaction, all of the questions I had were answered and the car was ready for collection on time.

Service

Nothing went wrong !

Service

A couple of minor points:The whindscreen washer bottle was left empty after service.The courtecy ar had damage to an alloy wheel which wasn't noted before I took resposibility.

Service

There was a hiccup with retrieving my winter wheels but in the end it was rectified and I still trialled the M140i as courtesy car

Service

very good expertise

Service

Collected and delivered back no problems.

Service

Service and small paint job carried out as requested with curtesy.

Service

The car was not properly cleaned inside and the tyre pressures were all over the place two @ 2.2, one @ 2.1 and one at 1.9

Service

I was able to have a sensible discussion about my issue and get it fixed immediately.

Service

From collection to delivery back everything was perfect.

Service

The whole service was sorted very quickly and done very well, with the loan car, I was well impressed.

Service

As ever first lass service.

Service

car service ok. handling of the return of my car was appalling. Asked for my car to be ready by 4pm. I called at 330pm to be told they were running late. 5pm collection. Arrived at 5pm only to wait a further 45mins. Total disruption to my day.

Service

Yet again could not fault both the service and the service personnel. involved Thanks

Service

Car is booked back in again as not fixed issue

Service

Total satisfaction

Service

Everything went as planned, there was plenty of communication, the car was ready when promised. Unfortunately there was a (pre-existing) problem with the car that couldn't be fixed in one visit I understand the reason but it wasn't quite perfection!

Service

A very professional set up, nice clean and comfortable waiting area, refreshments available, just an all round pleasant experience.

Service

Service at Rybrook Worcester was excellent. From being welcomed by friendly and efficient receptionist, being kept informed of progress, all in a very comfortable, relaxing atmosphere, with tea, coffee and biscuits provided! Car returned valeted.

Service

Faultless services and facilities

Service

Exceeded my expectations.

Service

Good service completed on time

Service

Promptly attended to on arrival. The repair was done quickly. The waiting area is top class.

Service

Was dealt with straight away , was called when car was ready , all staff very attentive .

Service

everything went smoothly and to plan.

Service

Problem if a rattle identified but not cured. Car is going back in for third time to hopefully cure problem

Service

No issues, collection and return of my car were within the time slots and calls with your dealership were promptly answered and well handled.

Service

Excellent greeting from reception staff and offered a drink. Directed straight to the service assistant, who agreed the work with me. Courtesy car was waiting for me. Work completed on time. Car returned clean and tidy.

Service

Car repaired same day and returned to me nice and clean.

Service

No hassles attentive staff

Service

It was good to be advised of a problem with the design of the car and have it corrected before i experienced the problem. I little surprised the whole engine was replaced

Service

Good to have the facilities to work at your showroom and await my vehicle. It took over 2hrs and not 1hr 30 as advised - that is reason for not getting 5 star

Service

Staff were friendly, informative and efficient.

Service

Disappointed that I wasn't given the best price for my tyres rather than the service desk having to discuss the price with the manager

Service

Everything was sorted. Courtesy car supplied. Car returned clean

Service

Good clear information with no waffle

Service

Everything was as expected

Service

Excellent service from start to finish

Service

Quick service, facilitated collection and drop off.

Service

Travelled from Bristol to Worcester to get MOT and some checks done so I needed to be sure I had a place to work and a loan car for a meeting I had arranged up there - all went according to plan.

Service

Very courteous and professional..work carried out to a high standardThankyou

Service

Quick, polite, free

Service

Clear information given, easy booking of service, car collection and return.

Service

Could end no fault with the service given by Rybrooke

Service

Because it's true!

Service

All was done as required in efficient and timely manor, and at the price as stated in the quote.

Service

the swevice manager matched the online value service price.

Service

euery thing went fine

Service

Emma Rowell who looked after me was very efficient and friendly, the car was ready early and I didn't have to wait.

Service

My problem was dealt with efficiently.

Service

Dealt with politely and on time

Service

Great service, not left waiting around

Service

Attention to detail & communication both excellent.

Service

Excellent fault finding and correction. Updated at all stages

Service

The customer service there is always second to none from the moment that you enter the showroom to the moment that you leave

Service

Did what they said, when they said at he price they said.

Service

Good service , though slow as now have to sit in waiting area and have coffee

Service

The glove box on my m3 convertible will not open.Rybrook said £1400 to put right! Surely this cannot be correct.I am wondering if BMW have the answer,as I have owned eight models,but never had this problem before.

Service

Nothing went wrong from start to finish with this repair

Service

The whole team are superb

Service

Very professional

Service

Advised car ready for collection 16:00, updated to 16:30, did not get car until 17:30, which made me miss hospital appointment. Other than this service was very good.

Service

Service completed quickly whilst I waited

Service

Only thing I would say is I was told it would take 90mins, so I waited. It took 2 hours and only needed brake fluid.

Service

efficient, attentive and courteous staff plus service carried out in good time

Service

Issue not fully resolved. Will need to rebook. However, I am satisfied that you have been looking into and seeking to fix the issue.

Service

mot was not dated from the third anniversary of the vehicle as requested.I was later told that this was not possible on the first mot.I effectively lost one month mot,my main concern is that one way or another I was misinformed.

Service

Communication was great and experienced no issues at all

Service

Very helpful

Service

Very satisfied with service

Service

Extremely helpful and pleasant staff always on hand to assist you when required

Service

Excellent experience from start to finish. Booking in simple, good communication on progress of job, thorough service, car valeted and even a driver to pick me up from town when the car was ready. Good old fashioned service. Amazing.

Service

Excellent and professional service.

Service

Emma Smith kept me informed of progress whilst my car was with you

Service

The open times good which allows me to drop the car off before starting work.All work completed on time & car cleaned before return.

Service

Everything was great

Service

Serviced on time and cleaned ready for collection

Service

Everything was well organised to collecting my car to keeping me informed what they would be doing to returning my car I thought the cost was good and my car came back nice and clean inside & out .

Service

The dealership seems very welcoming and efficient, I would have liked one of my car's faults dealt with under the guarantee, but that was explained away as "not covered", shame, it would not have taken long and would have boosted my confidence in BMW

Service

The Cd needed replacing.The booking in via Cat on reception and Az in service was brilliant. When I got the car back the radio had not been reprogrammed to my selected channels and I later found the blue tooth had not been reset. Later still I found.

Service

The staff are friendly, professional and efficient

Service

Always had time for me and they satisfied my requirements perfectly

Sales

Having initially found compromise options, Tom went above and beyond to get the right car for me (sourcing it from Wales and making the modifications I wanted). Can't ask for more than that!

Sales

very satisfied

Sales

Salesman was very attentive and informative.

Sales

The Level of Attention and Interest from Declan Hubbard in particular and also Tom King was second to none ! , the Transaction was conducted in a Relaxed Manner .

Sales

All good, Martin Ranford was very professional, courteous, gave me a step by step guide on paperwork and procedures. My car was ready on time and my expectations were met.

Sales

Dawn is a credit to Bmw, she made me feel like a human and not a walking disability . She always kept me in the loop with the progress of the car and so professional in all aspects of her work with me I think sometimes the person makes the sale

Sales

The experience was good in the normal BMW functional way. Every thing was completed, car well presented. Sales staff helpful knowledgeable friendly. A little bit of wow could be added in, other car makers do this now..

Sales

Howard Barton from the Worcester dealership was extremely helpful and went out of his way to assist me. He contacted me on a daily basis to provide updates on my purchase.

Sales

Well received with a knowledgeable sales executive who provided detailed information on the car. The premises were clean with good stock on offer along with the usual refreshments.

Sales

Lewis Bannister and Rob Haywood did an outstanding job of delivering against a very complex set of requirements throughout the purchase of my M2. This was far and away the best new car buying experience I have enjoyed! Well done to all at Rybrook!

Sales

Losing my car in a no-fault accident was very stressful. The team made the situation far easier to deal with.

Sales

It was perfect from start to finish.

Sales

Really honest and caring

Sales

total customer service

Sales

Everyone from the principal, salesman to the last receptionist have been so very welcome everytime I walk into the dealership, even before I completed the purchase. Well done BMW & Rybrook

Sales

Friendly, approachable sales man named Tom Sparks. He was pleasant and very easy to talk to and get along with. I didn't feel pushed into a sale.

Sales

Was new to Motability but everyone v helpful. Several visits to check fit for scooter/wheelchair & adaptations. Exceptional customer service from Dawn Lancett (Bimson) and Jordan also v helpful.

Sales

Good communication & willingness to please

Sales

Excellent service keeping me informed throughout the process

Sales

Attention not intrusive

Sales

I have used Rybrook Worcester to purchase 4 vehicles now, with no issues. The sales team are very happy to push the boundaries to ensure the customer is kept happy.

Sales

Communication was brilliant

Sales

The whole staff are always professional and keep you informed of progress at all times.

Sales

Happy with the service

Sales

From our first visit to view through to purchase and delivery day all the staff at Rybrook Worcester were welcoming and helpful. The salesman, Lewis Bannister was very knowlegible, listening to our requirements & helping us to choose the perfect car

Sales

Very friendly

Sales

very attentive and personable customer service from entering the show room to vehicle hand over = an overall very pleasant experience

Sales

Very smooth and professional by everyone concerned throughout the whole procedure.

Sales

Just an amazing experience. It makes me want to buy another one.

Sales

Excellent from start to finish, sales and reception staff are all so polite, friendly and very helpful.Declan Hubbard was helpful from the start and made the whole experience easy and hassle free which works for me.

Sales

Fantastic staff from the guy who gave me an overview of the vehicles when I first arrived through to the salesman for which nothing was too much trouble.

Sales

Very patient sales staff, no pressure .

Sales

The staff were very attentive from the moment I arrived at the showroom. I must say I was very impressed with the sales staff, they were friendly, knowledgeable and most helpful. I would like to mention Declan Hubbard and Tom King in particular.

Sales

Howard Barton was brilliant and dealt with all our queries in a very professional way. I was very impressed with the service provided.