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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

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Trainee Parts Advisor Vacancy

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Rybrook BMW i3 World Record challenge

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Portugal Wins Euro 2016 & A Bike!

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Benefits of buying your BMW from Rybrook

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Free End of Warranty Check

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We want your BMW!

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The BMW X1 Available on Motability

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Fleet News Awards 2016

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BMW xDrive

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The New 1 Series Launch.

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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BMW APPROVED USED CARS.

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Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Motablility at Rybrook Worcester

Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.

Meet the team

Chat Shoker

Head Of Business

Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

David Froggatt

Aftersales Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Bodyshop Manager

Stewart May

Parts Manager

Stuart Curtis

Business Manager

Debbie Bennett

CRM & Database Executive

Bianca Delord

Loyalty & Retention Executive

Natalie Saint

CRM & Marketing Executive

Emma Smith

Senior Corporate Sales Executive

Jade Mooney

Corporate Sales Executive

Hannah Carver

Trainee Corporate Sales Executive

Anthony Davis

New Car Sales Executive

Tom Sparks

New car Sales Executive

Tom King

Retail Manager - New Car Sales

Martin Ranford

New Car Sales Executive

Lewis Bannister

New Car Sales Executive

Howard Barton

New Car Sales Executive

Jo Gill

BMW Product Genius

Matt Smith

Trainee Used Car Sales Executive

Danielle Tibbetts

Business Development Manager

Adam Page

Local Business Development Manager

Dale Ritchie

Used Car Sales Executive

Chris Pollard

Used Car Sales Executive

Matt Barton

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Hazel Green

New Car Sales Administrator

Becky Showell

Used Car Sales Administrator

Arrash Erfon

Service Team Leader

Thom Price

Service Advisor

Hannah Wynn

Service Advisor

Emma Smith

Service Advisor

Amy Howkins

Service Administrator

Natalie Williams

Service Administrator

Michael Luxford

Service Administrator

Emma Rowell

Service Apprentice

Rob Gayden

Warranty Administrator

Shaun Morris

Parts Advisor

Chris Thompson

Parts Advisor

Adam Sutterby

Parts Advisor

Helena Cleaver

Service Administrator

Sharon Karlsson

Accounts Supervisor

Alex Champken

Accounts Assistant

Amy Rooney

Accounts Assistant

Yasmin Abdoush

Reception Team Leader

Hannah Taylor

Reception Team Member

Milly Thorndike

Reception Team Member

Cat Oakey

Reception Team Member

Thea Rose

Reception Team Member

Mark Taplin

Workshop Controller

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was done calmly and efficiently, and in most friendly and polite manner. The sales executive, Anthony Davis was most professional, very informative, very patient, he did everything to try to meet my needs and wants.

Service

But would be better if there was more than one service person booking in/returning cars - had to wait at drop off and collection but that wasn't the individuals fault - just lack of people

Service

convenient to book in at a time for a predicted period in which i could work in a pleasant environment with refreshments.

Service

The staff were friendly, helpful and efficient.

Service

I made a complaint with regards to an accessory I had purchased through this dealership and I was assured a response. I made a further call two weeks later to the department, to chase this, I am still waiting for someone to return my call.

Service

Efficiency

Service

Poor from the start, Bought the car remotely (never again!), didn't have front parking sensors as detailed. Months of back and forth, finally agreed to part fund.Address provided for pick up, driver came to home address.

Service

Usual professional care and attention provided

Service

I arrived at Worcester Ryebrook at 8.55am to leave my car for a service and recall.At 9.25 having waited 30 minutes The necessary paperwork required was completed and I left the garage in the courtesy car at 9.50am.

Service

Comfortable surroundings. Access to Wi-Fi which is important as my son was with me

Service

It would have been 5 stars had the on-line service booking system been working.

Service

Initially, I was very pleased with the service received. However, I received a call some 10 days after the service advising me that I now had to pay as the service costs had been rejected by BMW. I was not advised when booking in my car.

Service

Excellent customer service and great new look to the showroom makes it a place I want to be.

Service

My vehicle was booked in for its 3 year warranty check in July and also to have a quote for some work to the bumper. The representative arrived to collect the car at 07:15am, however was not impressed with the call back delay by Customer Services.

Service

Even though I had a slight issue with the car, the response from Rybrook was very professional aswell as friendly, and sorted out as quickly as possible.

Service

Everything on time and very pleasant and efficient staff.

Service

Very efficient staff

Service

Service adviser very helpful and informative when issue arose.

Service

Dealership did everything they said they would in a timely manner. My expectations were met.

Service

Excellent service from your staff. Very friendly and professional.

Service

easy to book, friendly staff, and everything clearly explained.

Service

Perfect service, great communication - always kept informed of progress.

Service

Great staff, worked to my tight timelines, nice facilities and great courtesy car.

Service

It was a very frendly welcome approch we were offred a hot or cold drink with biscuts of our choice

Service

There are other BMW dealerships closer. I used Worcester as this is where i bought car from.

Service

Great service from start to finish from a fantastic professional team of people.Would definitely recommend Rybrook Worcester to all of my family and friends.

Service

Highly efficient and professional service, delivered in a very personable manner, without being patronising.

Service

Whilst the service seems to have been satisfactory I was a bit disturbed by the insistence on having a premature tyre front tyre replacement done at the BMW garage. at price £40 per tyre more than a specialist tyre company offered.

Service

Booked at short notice. Clear communication and prompt drop off and pick up procedures

Service

firstly I have already responded to a survey but the price charged for one tyre for my 6 series of nearly £400 instead of £200 from asda ( if they had one in stock before november ) is absolutely outrageous profiteering and I will not buy bmw again

Service

Car was kept for customer enhancement without any warning that this may be the case until the car was dropped off for a simple oil change

Service

I am still waiting for the paperwork to be sent despite 3 verbal promises that i would receive the paperwork via post...I am still waiting and was told it would be sent 1st class...

Service

Unfortunately a day after picking up the car I noticed the small towing plate cover on the rear bumper was missing. I went back to the garage to see if it had dropped off probably when being cleaned but to no avail. I have had to order a new one £60+

Service

Total Hassle free experience

Service

Quick efficient service completed on time

Service

Usual great service and lovely reception staff

Service

The engine problem was resolved quickly and BMW took a positive attitude with regard to helping with the cost of this repair

Service

All done on time and satisfactory.

Service

They were easy to deal with and it was stress free.

Service

The service is impeccable.

Service

My car came back with issues they weren't there before and what I did ask to be looked st was ignored.

Service

Everything was done on time and to my complete satisfaction

Service

Problem fixed and car valeted for me.Very disappointed with BMW themselves as battery had failed after 4 years from new - they would not make a goodwill payment. Has put me off BMW so probably will buy a different make next time I change.

Service

No problems, very professional

Service

Excellent service from Helena including progress report by telephone.

Service

Always a great service at Rybrook

Service

Staff members were excellent and service executed on-time and as promised.

Service

As always, attention to detail and vehicle returned with all work completed to a high standard. One critism would be the "robotic" tone of staff over the telephone when speaking about the service - no charisma or enthusiasm.

Service

Friendly service kept fully informed in pleasant surroundings

Service

It took 3 attempts to get the service booked in the first instance.

Service

I still don't think the problem has been resolved.

Service

SERVICE WAS EXCELLENT

Service

All members of staff couldn't have been more helpful or polite. The work was carried out at short notice and in a very reasonable time. Facilities for waiting customers are excellent and the coffee was one of the best I have ever had ??. Thank you.

Service

Everything completed well and to time promised

Service

Your service, collecting the car, carrying out the work on it and returning it, was completely satisfactory and everyone I spoke to was most helpful.

Service

Greeted with a smile, escorted to waiting area until service manager was ready.

Service

The staff were welcoming, friendly and totally professional throughout

Service

I was kept fully informed of progress and was given a competitive price for replacement front tyres.Service was completed at the agreed upon time.

Service

Helpful prompt booking in. Efficient service.

Service

I had an issue with the alloy wheels on my 18 month old car and these were replaced on the day for new without question!

Service

Friendly, helpful and well organised.

Service

The basic service, MOT and replacement a/c condenser were fitted without any problems, the car was cleaned and the tyres' air pressures were checked and adjusted. A working area was provided whilst I waited for the service to be completed.

Service

On time all sorted clean car

Service

OK, pleased with the service however I have received contradictory information about the condition of my car from the Technician's Video and the service advisor.

Service

3rd time in for similar electrical problem.

Service

They allowed me to bring n my car and then delivered it back. All requirements were completed as requested and it was cleaned as well

Service

It just went to plan everything they said they would do was done and brought back to me on time.If you want a little complaint from me its why do you hoover the inside of the car but not the boot ?

Service

staff are always so helpful

Service

Again an example of the Sales team giving promises/mis-leading info. My service plan lasted only 2 services when I was told everything is free for 3 years.

Service

Happy with car. Impressed with helpfulness

Service

Fantasitic service and very personable.

Service

As usual service I received was good, completed in an acceptable time so satisfied

Service

Service excellent throughout except for the one aspect. When I picked the car up at the end there was a smell of stale oil in the passenger compartment which suggested that whoever had driven from the workshop to the forecourt had been wearing works

Service

Everything done as promised, no quibble and nothing too much effort

Service

Every effort was made to sort the problem out.

Service

Because of the professional way you dealt with my problem.

Service

No problems, car clean and ready on time.

Service

Car collected, service completed and car returned (washed) as arranged.

Service

Everything was perfect

Service

I recieved excellent service from the reception team through to job completion, very satisfied .

Service

No issues whatsoever

Service

Pleasant experience allround

Service

My service was booked in at a time that suited me, car was returned in excellent clean condition.

Service

Great communication and support

Service

All went very smooth and Tom in service was brill

Service

Having been contacted to ensure a specific appointment time, I was still required to wait over 30 mins before handing over my keys. Followed by a further 20 mins admin.

Service

Everyone very helpful

Service

Everything was completed as requested

Service

Fantastic service from your car service and sales teams. Nothing was too much bother for them to ensure my requirements were completed.

Service

Good all round, no complaints at all

Service

Efficient

Service

Appears expensive for work carried out. Scuff to car door and footprints on plastic door trim after installation of new door kick/ scuff pad

Service

Rang up about the problem and spoke to Thom who said it could be fixed out the front so brought the car in and the problem was not able to be fixed then so this was explained to me and I was told I would be called to book the car in (see next box)

Service

Everything as expected

Service

The staff are great, so this is not a reflection on any of them in ANY WAY!!! But the diagnosis charge is unacceptable for a simple boot switch. I was 99% certain this was required but it needed confirming. My car was bought and serviced by Rybrook

Service

The collect option from home is excellent, my 'service' contact was also very thorough and obliging. I was particularly impressed with the text from your technician with the accompanying video running through what he had done.

Service

The car was collected at the time specified, I was informed of it's safe arrival at the garage and also was told that a service was imminent I agreed for it to be serviced as this was very convenient, It came back valetted and also on time.

Service

As I was able to work while waiting for service, and the staff you employ are always very polite and welcoming.

Service

All person contacted were very pleasant and the work was carried out satisfactorily.

Service

Dawn was very understanding and went out of her to be helpful.

Sales

VERY FRIENDLY

Sales

Helpful staff,good surroundings. Knowledgeable

Sales

Amazing service by Lewis and all explained brilliantly

Sales

Dawn Bimson was excellent. She made sure all our questions were answered even though she herself had only just started with BMW sales team. Her ability to meet our needs and have the flexibility to tailor a car to our own requirements was outstanding

Sales

From beginning to end an enjoyable experience both Rob and Lewis who guided us through to the reception staff we cannot praise highly enough the car was delivered early and the hand over experience was delightful

Sales

Excellent service and communication throughout the process

Sales

Excellent support throughout the process and a person who knows his customer.

Sales

Very pleased, answered all my question

Sales

A relaxing and easy place to do business. Never under pressure to buy. Professional helpful staff. Great coffee.

Sales

Customer service from Anthony was excellent

Sales

All aspects were covered faultlessly

Sales

Martin Ranford at BMW Worcester, went above and beyond to help us find the exact car we were looking for.

Sales

Attentive and professional service

Sales

our sales contact Howard Barton was very good on all my visits.

Sales

During every visit everyone was most helpful and we were kept fully informed throughout the time of the purchase.

Sales

Staff who were genuinely interested in meeting my requirements. I cannot speak highly enough of the staff I met and Anthony Davis is a credit to your company.

Sales

Got the deal that is right for me

Sales

Great service. Very good people. Just took far too long.

Sales

Excellent, accurate advice and support making my purchase and changing from a One series to a Two series Active Tourer

Sales

They just make it so easy

Sales

Excellent service from Howard Barton at Rybrook Worcester from start to finish. He was friendly, helpful and very knowledgable and kept in touch with us regularly to update us. Very impressed!

Sales

Great staff, amazing communication, awesome facility.

Sales

Attentive and friendly service from the welcoming front desk to the engagement from Tom Sparks who looked after me from test drive to delivery.

Sales

Very friendly and knowledgeable staff, great premises. Good communication, coupled with excellent product knowledge by my salesman Lewis, who dealt with everything in a professional manner.

Sales

I had a very warm welcome when I entered the showroom from reception and Tom, the sales executive, was excellent from start to finish. Great knowledge of the cars, was very patient and explained the whole process well. He did an excellent job

Sales

My first visit was just to look at some cars with a Company Car purchase in mind but the way in which I was engaged with by the Sales Representative and subsequently led to me opting to make a Private purchase.