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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Everything and more work carried out at no extra cost
Everything done on time
Tyre's were well priced and done very quickly for me my car was also washed which was fantastic
Good staff and service provided.
Excellent service, reliable estimate of time required and comfortable surroundings with great hospiality
Highly personal and professional - as always
From start/finish I received appalling customer service, despite promises to call me back by the customer service desk I had to chase them up repeatedly. Promised a call from the Service Manager to discuss the issues over a week ago without response.
1 My confirmed service schedule had not been recorded and had to be rearranged.2 My prearranged a loan car had to be reorganised and took time .3 . I did not use the loan car but was told that I had returned the car with less fuel than originally!!
Good customer service and the sales staff know me and go the extra mile
The service that was provided and the work carried out was second to none.I was constantly updated on progress, and told exactly what work was to be carried out. This is very reassuring. BMW Rybrook bent over backwards to do a 100% top job.
Very slow @ reception. Initial work quote given was wrong and doubled in cost. My car was held for almost 5 days due to your lack in internal communications. Came away to look into an alternative option
Problems with delay in returning my car, due to breakdown of a machine, but issue dealt with smoothly and professionally
Good service bit a longer than expected
1. Agreed collection time of 16:30 at time of handing car over & eventually called at 17:502. At 17:10 I asked when I might expect to get my car and was told 10-15 minutes3. At no point did anyone come to me and explain the delay or apologise
Usual prompt and efficient service
I was kept hanging around for avery long time and in the end the car was not washed. However, the errror was explained and the apologies were profuse and genuine and I was offered a free car wash and valet whenever I wanted
They do proper job and always so polite.
It was all very nice using the lounge to work from, with complimentary coffee and wifi, but that's somewhat expected when the location of the Service Centre is over an hour's walk to the town centre.
Professional member of staff dealt with me.
Staff were polite, courteous and professional
Polite, knowledgeable staff who treat customers with care and consideration
Once Rob Jones at Worcester was aware of my issue he personally dealt with me until my issue was resolved.
Recently had problem, vehicle was covered through the warranty system.Service team kept me fully briefed and the problem was dealt with speedily and efficiently. A vehicle was provided no inconvenience to me or my family.
They are extremely helpful and always go above and beyond to help wherever they can.
Nothing is ever too much trouble for the staff
Would be completely satisfied if DAB radio would be working correctly.
Service date was threatened by bad weather so dropped off early and collected a couple of days later due to snow. Very accommodating for this.
I was very disappointed at my last visit to have a simple sat nav update that took 2 visits and the second was over 24 hours
Professional and helpful
Everything was done to my satisfaction
Competitive price and done in the time frame promised
Long waiting time to both drop off & collect car following service. Requested quote for repair on pre-booking & again on drop off - this had not been completed on collection. Had to wait a further 10-15 mins for quote.
Very efficient prompt service but car was not washed and cleaned which I would have expected.
It was a quick and easy process
All covered by warranty
I had no complaints...
Waiting 40 minutes to book car in
I was made extremely comfortable, regularly updated and cannot praise the staff highly enough.
Excellent friendly service
Not happy that the engineers report was not discussed with us before leaving garage.
I have been dealing with Rybrook, Robert Stern, David richards, for over 30 yearsI have always been satisfied.
Job was not completed and my car was not returned until 7pm despite a call @5.45 to say the work had been completed and it was on its way back - I live 15 mins from the dealer
The service i received was to a very high standard staff were friendly and helpful car was serviced to a high standard and was cleaned inside and out excellent service guys.
I called 3 times between 13:40 and 15:50 to check it would be ready so I could organise a lift, each time I was told I would be called back. I was eventually called at 16:40 to be told it was outside ready to collect by which time I had lost my lift.
Courtesy car was provided without a wait.
See my email from a week ago
I booked the car in for 4 issues, to be looked at under warranty (3 were known ahead of the car going in). Only 1 was addressed immediately, the others were largely ignored, having waited 2 wks i spoke to the Service Manager who has been excellent.
Very pleased with service generally. Looked after us very well, only minor issue, failed to update system with my cherished number.
I arrived on time for my waiting appointment. At time of booking I was told it would be 2 hrs; on arrival I was told 90 minutes. 2 1/2 hours later (during which time I was not kept informed at all) I had to find someone to tell me what was happening.
Everything explained no aggressive salesman
The service very satisfied but don't like all the aftersales add ON's to increase your turnover
Did not resolve problem at first attempt
Thanks to Adrian. Straightforward and helpful. Much appreciated.
wasn't that happy with the response from the sales girl , not that helpful.
The car was not cleaned and although I appreciate that the weather impacted on the lack of water to wash the vehicle I was disappointed that it was not cleaned inside.
Because one of the problems with my car has not been solved even though my car was with them for over a week
I rang 3x per day for 4 days asking to find out if my car had arrived at Rybrook and what was happening. Service were constantly unavailable to chat and nobody called me back each time
Cos a brought a side mirror glass for a lot of money and its not even free fitting
Didn't reset the oil service light. Filled the washer fluid with water (or too diluted solution) as the washer jets have been frozen for the last 3 days. I expect better quality control than this from a main dealer.
Very well looked after by your service
EGR valve issue sorted but steering / ride quality concerns are still there
again first class service
Great service during the sale process last year and during the first service - and I still love driving the car after 20,000 miles!
One slight problem but overall Seamless service
because i was satisfied
Because I think BMW is the best car out their .
All the staff are very professional and friendly.
Professional, attentive, amiable
Very Expensive for an Oil change - £280 is not a reasonable price :(
Ditto first comment.
Work completed within timescale, car cleaned to a high standard
Service advisor (Katy?) was fantastic and I couldn't fault her. Her 'superior' - I have no idea of his name as he didn't bother to introduce himself, started off as patronising and then progressed to aggressive when discussing tyre replacement
Good communication and you feel they value you as a customer.
Excellent service on all counts
Great team at Worcester. Only slight issue was a promise of a full valet due to a lack of loan car and double booking. When I Picked up the car this hadnt been done. It went back in a week later to continue investigation/repair still not completed.
BMW Assist were prompt in coming out to my home. Following diagnostic check they followed me to garage to drop my vehicle off and brought me home and also arranged for hire car to be delivered to my home.
Quick, efficient and friendly
James from Servicing dealt with my 'issues' and resolved them by taking ownership.
Cannot find fault.
Was told car ready,,arrived and told car ready,still waited 30 mins for collection,no staff available.
Everything was to a high standard.
I was expected when I arrived, booked in and given loan car by Hannah and out of the premises within 10 mins. On return all aspects and costs if the service were explained to me and I was asked if everything was satisfactory
See response 3. below. Insufficient space in this box. In summary, a drive train fault was handled very casually and left me worried about driving my car. It became clear that NOTHING was going to provoke Rybrook to make a special effort to help me.
Nothing seems to be too much trouble, from the minute you pick up the phone, to walking away with your vehicle. Anything you need, from advice to a cup of coffee is always on hand.
Would have been completely, but my request for information on vehicle settings, (written on service sheet), was not answered.
They did what I asked at a convenient time to me and fulfilled their promises.
I have always been treated well at Rybrooke
Efficient- kept me informed-
I feel that the service is 2nd to none as soon as you step into the showroom you are treated to a great service and the people that work there cannot do enough for you, the people you employ there are what makes it what it is.
During the pre service discussion everything is discussed and made clear what actions will take place.
vehicle was in longer than originally communicated, not a problem but there was a communication breakdown as one day it was ready the next not. The valet was awful.. the backs of seats and leather not been cleaned. Disappointing after spending £50k!
Efficient and speedy service, kept informed
Prompt appointment offered. Two tyres carefully fitted. Alloys unmarked; thank you. Not the cheapest price, but not too far off and worth the extra to have confidence in the care taken.
My car was serviced at Wolverhampton not Worcester
Due to my working hours I didnt deal with the service myself, my dad drove the car down for the service to be completed. I was surprised however that by time I got the car back the tyre pressure warning message was on display...
Always very good service. Feel looked after.
You did what you said when you said at the price you said and with flair
one slight problem, there is always a delay between reporting to reception and being seen by your service staff. I am not sure that reception report your arrival at that time. It would appear that a reminder to reception is always required.
Took 2 visits to supply and paint a headlight washer cover. No loan cars available so I needed to bring 2 cars to get it done.
I was seen promptly after warning lights appeared on display. I was given a courtesy car straightaway and collected my car at the end of the day.
The staff were both friendly and competent.
Delivered what was expected and promised
This would have been lower based on my comments in answer 1 however I do believe that the dealer had made reasonable efforts to resolve my issues.
The staff are just wonderful with any issues you have with your car.
The collection and delivery aspect made life easy.
The repair was done in a timely manner although it did take some time to get the vehicle booked in due to workload
I was not well informed of an issue that had developed with the car, resulting in an urgent fix being needed which I had to chase to get sorted.
Time taken was excessive 2hours plus for a very simple grille replacement is too much. Apparently due to need to wait for car cleaner
Everything was completed as required and I received a phone call letting me know that my car was ready for collection
My car was in for an update/upgrade. i asked for one of my tyres to be checked as it was giving a warning of low pressure warning. they quote for a run flat tyre if i had said OK they would have fitted it on, but the other tyres were NOT run flat
My car was collected and returned to my home
Servicing fine but delay due to no loan cars was excessive.
Everything was done very smoothly. No heavy handed sales. Courtesy & helpfulness.
Dan at Rybrook was fantastic
Efficiency and good product knowledge
Excellent customer service and hand over.
Rybrook BMW Worcester are the only dealer I would ever consider using because of their outstanding customer service.The moment you walk through the door you are greeted by extremely pleasant and helpful receptionists, Who make you feel Welcome
Helpful initial discussion, car delivered on time and to agreed spec., no problems with the car.
The salesman Tom Sparks knew the vehicle in considerable detail and could not have been more helpful and professional.
Tom Sparks was very helpful and went out of his way to ensure I had the best possible customer experience. Thank you Tom!
Dec was very friendly. I really appreciated the time he took to show me through the car and felt like he really knew what he was talking about.
Rybrook Worcester have been superb. Tom Sparks in particular has been relaxed, professional and given genuine care and attention to my business. Couldn't ask for more.
Very satisfied with the customer service provided during the buying process.
We were kept well informed, the Centre was flexible under the circumstances of collecting our vehicle in snow!
Excellent dealership at Worcester
The whole process of purchasing our car was pleasant and enjoyable.
The experience was just how I wanted it to be. I couldnt ask any more of Declan who sold me the car, at the end of the day I felt like Id made a friend and brought the car Id been dreaming of
I have been very well looked after by Lewis, who has been nothing short of exceptional throughout. Rob has also been professional and helpful. The Rybrook showroom is well designed, smartly presented and a very pleasant environment to spend time in.
every detail of the purchase was explained well
Great service and advice throughout the order and delivery of the car. Im grateful also to the parts department for a great deal.
Cant fault it!Informative hand over
Very professional and friendly service
Everything completed to plan and on time
Primarily the Senior Sales person with whom I always deal with is generally efficient and knowledgeable.
Sales person was very consciencious and very helpful
Tom explained all the features of the new car and took me on a test run to familiarise me before I left the BMW centre
Probably easiest car purchase ever.
Had no problems.
It was great speaking and dealing with a salesperson and it felt like they wanted my business.