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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.
My car was collected from my place of work and was the. Caught speeding. Reported and was told the MDwould deal with this and contact me, nothing happened. Reported problem with rear door not shutting properly, not fixed and had to rebook.
car failed MOT as minor crack on rear wheel. Told needed a new wheel which was ordered. Subsequently found cracks are commonplace on BMW 19" wheels and that test can be carried out to check if it has faulty casting. I was't told about this test
Very friendly staff from reception to service advisors & excellent facilities tea, coffee etc.
Front personal, very good polite. but? See final statement comments.
The work was done on time as promised
Pleasent, welcoming and efficient.
X141 LUT was recalled to change the left side passenger air bag.The dashboard cover was not replaced correctly and the invoice although of nil value was wrong person, wrong address and wrong vehicle.
2 small issues really long wait to get a courtesy car & after service valet was not very good at all.
Hannah Wynn Is always up front and personel
warm and polite welcome,efficient all round
As usual, Rybrook Worcester's service was flawless. Could not be improved upon in any respect.
The initial estimate of the cost was wrong in that they tried to charge me twice in the year for storage.
We had excellent up today information from Tom. My only concern was a little bit of oil on my cream leather seat from the workshop. I did mention this on the follow up call and have been offered a free car wash and valet.
The rating speaks for itself.
They are a great bunch of people..I enjoy going there!..the reception staff are delightful and that runs through to the service and sales staff too!..there is always a polite friendly smile and i know my car is in good hands.
The service I get from BMW Rybrook is always very good
Well looked after. Very straight forward.
work was given priority
There seems to be no way in which it can be improved upon.
Friendly efficient service
I called in on the off chance of being seen, was fitted in, all very polite staff, job done, perfect.
Good reception on arrival.All details of visit in order.Good coffee !!!
staff were fine but 2 weeks - even covering Easter is too long for a part to arrive - especially when I am hiring a car - longer than a fortnight as it took 4 or 5 days to secure an appointment
It was a complimentary health check that I was not expecting.
The service was fine. I was disappointed that it wasn't covered by my service package because I had exceeded the maximum mileage.
The work was carried out fine, but I have had issues with the car since
The service we are given by thom at Rybrook Worcester is outstanding he goes out of this way to explain everything.
Quick, no hassle, professional
Overall the most professional garage I have ever used its like a 5 star hotel
1st class from the moment I walked in
Experience was very good, with the agent dealing with my service pre and post collection being both attentive and knowledgable. Car was clean and tidy and all checks completed as requested.
Service arranged at a time to suit me, with a car available.
There was good welcome and everything was straight forward without any hassle.
Would have been 5* but for the extended length of waiting time
All staff are very polite and I was kept informed of what was happening with my car.
Pleasant and informative staff. Good waiting area.
Had very nice welcome by reception was taken to service department who ran through the work to be done and the time scale it's a five star bmw dealership I always feel a valued customer, any BMW query I have is answered with knowledge by an expert
Very professional friendly service
Good service and complete courtesy
Brilliant service as always. From the warm, courteous greeting from Yasmine to the general hospitality and professional service from drop off to collection-great communication including the sms link to the video walk around my car from the technician
Polite and friendly staff, I was informed fully of what was happening and when.
All the staff were helpful and friendly, while my enquiry was dealt with professionally and with due diligence. The service advisor I specifically dealt with (Helena Cleaver) was excellent and kept me updated and when beyond the call of duty too.
From reception to the service desk the staff were excellent. Facilities are always good and being able to work at a desk is beneficial.
They eventually sorted the problem but not before we had to take it back because the original problem happened again the day after it was sorted!! Supposedly!
Helpful staff who quickly put right any problems with the car
Superb service as always!
All of the staff at Rybrook Worcester Are very polite and professional also extremely helpful, they never leave you unattended. For me It is always a pleasure to visit Rybrook.
Arrived to collect car after awaiting back order parts, Boot area had not been put back together and door locks were opening and closing by themselves.
Everything was checked & we were informed of any issues during the process
Service was completed inside the timescale given and waiting facilities are comfortable.
Everything was done to their usual high standard. The staff and the environment were first class. The car was ready when promised.
Service completed in a reasonable time and the car returned washed and valeted.
Always great service. On this occasion, small issue with self-levelling headlight system on light cluster which had been removed to replace parking light. Rybrook have promised to take a look at this and rectify at next service (my suggestion).
Car booked in quickly at a convenient moment, service executed efficiently and problem resolved first time.
Good service......people switched on......good facilities whilst waiting
Original appointment was not recordedAnd I turned up to find you had no note of my appointment
After having a booking for three weeks for a X1 to test drive while my X3 was having a service, it took over two hours to drop my car in and collect the other one as the X1 was not there when I arrived. Spent the day playing catchup, was not happy!
Great customer service from the chap that picked up my car and Tom from the service team who kept me informed right the way from start to finish of the MOT / vehicle check
Helpful staff looked after me and my car. Just waiting now for a part to be received and fitted.
Visit was unplanned. I had a near flat tyre. Despite calling ahead explaining we were on our way home from hospital after knee surgery we were not fast-tracked and spent over 2 hours waiting to hear that we had a puncture which could not be repaired
Simply could not fault the service from start to finish
Communication, collection and return of vehicle from my place of work, price
The service light has not been re-set and the air-con was attended to but is not working properly now. I was rung up and asked if I was happy - I said the air-con wasn't right and was told I would be called back. I haven't been. £750? For a service.
Excellent customer service as always
Specific instructions left with the service dept which were ignored.Supposed to have received a phone call within week but not heard anything - no doubt will not hear from them
Excellent customer service experience from advisor Arrash. Was made to feel valued and kept up to date throughout.
Part ordered available the next day. Very friendly personnel.
Well looked after by knowledgeable staff from the moment I walked through the door until I drove away.
Excellent service from when I booked car in until it was returned. I was reminded of the appointment & kept fully informed while you had the car.
Pleasant surroundings, beverages. Kept up to date with what was going on. However, still not heard about a part that was ordered.
5star service as ever
staff helpful. kept me informed. car worked on straightaway. worked completed in reasonably time.
They do everything right.
I would like to single out Hannah for her impeccable customer service. She was exemplary in terms of her approach and communication. I really do feel that Hannah should be rewarded in some form.
All the staff were very friendly helpful and attentiveThey had s lot of knowledge and expertise which put me completely at ease.
I arrived to drop my car for its service as soon as your premises opened and was kept waiting an hour. A few days later I had a Head Up display fitted which took nearly 5 hours instead of 90 mins and was done so poorly I ended up having it removed.
I feel that in the last year the quality of service has reduced as it is often very difficult to get through to the service department, a ring back is promised but this is not always realised. I took this issue up with the Service Manager in February
The greeting at Rybrook was superb and I was handed over to an extremely helpful service receptionist.
I needed service, tyres and MOT.I ended up with just the service because tyres were required for the MOT and they were much cheaper elsewhere.
I wish Rybrook could put their records straight,I have BMW M3 my wife has a Mini Cooper S. The two are contiually billed to the wrong person.
Great service, kept me up to date with progress and sent me a video of the inspection, great idea
The customer service provided was prompt, professional and friendly
All that was required was actioned in a timely manner.Emma was very helpful and kept me informed.
Very good reception staff and customer facilities.Poor commercial approach of service team.
Good overhaul experience car was valet end after service
No problems, polite people
I was kept well informed during the service, friendly and I felt an honest approach to repairing the car.
I dropped the car at 9AM and was told the work would take 4 to 5 hours and that I could collect it at 4PM. I stayed at the dealership until 11:30 and when I left the car was still in the parking area; at 15:15 I was told to collect the car at 18:00.
The service was first class.
Always good service and polite
Great staff - they manage the entire process well from start to finish.
Very happy with the way I was treated and with the service I received.
Service team member sourced tyres (unusual size) and picked up on her journey home so that I could have change made following weeken
Friendly, professional and caring at all times. The staff promote extremely high standards and make the customer feel valued. Tom King, in particular, is always helpful and goes above and beyond to ensure I am completely satisfied with Rybrook.
Everything went perfectly smoothly
All work was carried out in good time. The diagnosed fix resolved the problem. Car was beautifully clean when I collected it. Helena was very polite.
Quick to book the car in, everyone very helpful
All in all, faultless. My car was collected from my work address and delivered back to me valeteted.
Very professional & attentive staff
The team was excellent, they tried very hard to resolve our issue.
Everything went as one would wish.
Great dealership very friendly & eager to please
Because everything was sorted with the minimum of fuss.
Excellent Service from all concerned at Ryebrook
Personnel service was exceptional
Waiting area is pleasant, not hidden away. We feel welcome.
Excellent facilities. Service staff were very helpful, knowledgeable and willing to 'go the extra mile' to provide exceptional customer service.
The service I received from everyone at Rybrook Worcester was absolutely perfect. Everyone I encountered were professional, friendly and extremely helpful, a truly 5 star service.
Lost one star because I was unable to combine MOT with service due in May, meaning I will need to return in just a couple of months.
Attentive and efficient staff.
Service completed on time to my expectation.
Laser wheel alignment completed and adjustments made in the time stated and cost covered by 'sales' as this was an existing problem when I purchased the car in January 2015.Provided with hot drinks and biscuits + a copy of the Saturday Telegraph.
1st rate service. Excellent customer service, always kept informed with a happy friendly voice down the other end of the line. That's why I keep on coming back. Can't wait for my M4 to turn up next month. Purchase #3 from Rybrook!!
I needed Headlamp bulb and 2 tyres - expected the bulb but not the tyres!!), the work was carried out promptly and efficiently.
Happy with the speed, ease & quality of customer service
I had an ongoing problem with the radio, it has been in the workshop 6 or 7 times and the staff have always been polite and helpful
Completed the survey as expected.
All the staff were excellent.Communication was very good.There were some delays in getting the issue resolved, it took 3 attempts to get it right, I think that this was due to BMW in Germany.There was a mistake in reassembling the car.
It was very expensive and I was given differing prices for some work to be done.
2 additional visits required to recalibrate / reset on screen service interval date/mileage + runflat tyre alert indicator. Resetting overlooked in both cases at time of full service, without advising.Inconvenient and annoying ( 2 x 30 mile trips)
Everyone was friendly & helpful & kept me up to date with progress.
Had an issue with the quality of the service originally.Car went in for an oil change and the oil filter cap wasn't screwed down correctly resulting in the oil leaking out.
Hanna and reception staff were very polite and efficient. Refreshments and facilities are excellent. I was particularly impressed with the Health Check video I was sent. Car clean was good but didn't vacuum under car mats.
Excellent service. Everthing dealt with first time.
The bill against the original quotation resulted in less cost to me because the work did not take as long as expected.
See item 2 below
The service I would expect from BMW
Very professional if a little pricey for standard service and need to go back as service indicator on dash not reset.
The service was excellent and timely. They met up me with my needs regarding location and accessibility
First class service from leaving my vehicle to picking it up.
Efficient - completed ahead of time - full report
Car smelt of petrol after the pump change
I was very happy with the level of service and quality of work
They kept me informed through the process
Perfect experience. Welcomed on arrival, given a drink and sat down. Kept updated on progress. Car fully valleted on its return.
Friendly, efficient and highly professional staff. Hannah was my personal rep and is a credit to BMW.
Very good standards set
Superb customer service. Regular progress updates. Nobody could do enough to make the service seamless.
Very pleasant staff, great coffee and everything went very smoothly
Howard Barton who sold me my car was very helpful from beginning to end of purchase and helped a lot with the previous dealership (peugeot) who were far from helpful in settling my remaining finance with them!
Tom Sparks, sales executive gave excellent service from beginning to end.
Salesman was friendly and helpful without being intrusive or pushing for a sale.
Our sales rep, Howard Barton, was professional and helpful throughout taking the time to explain the process and answer all our questions. When the car we were looking at was sold, BMW Worcester offered the same deal on a brand new car.
Tom Sparks was excellent.The financials got messed up.
After trying all the other marks over the years I decided on a return to BMW after a brief spell back with Mercedes. Not only did I get a fantastic deal on my new X6 but the service is 2nd to none! I will never drive any other brand !! Thanks BMW !!
I wasn't optimistic that the dealer would be able to meet my requirements. My previous experience of driving a one series was not positive. However, the figures added up and the car was a dream to drive. The sales man was not too pushy and there was
They exceeded my expectations. My requirements were listened to, with constructive suggestions made. The financial package was explained clearly, taking into account my circumstances, meaning I purchased a model I had thought was above my budget.
I visit Rybrook Worcester often, the staff are always friendly, and I truly believe that the team care about customer service and the wants and needs of the customer. I will definitely be purchasing through Rybrook for the long foreseeable future.
Mainly due to Howard and his excellent approach .. I would definitely recommend my friends and especially to deal direct with Howard.
It was an easy process and we were supported every stage of the process
Premises are excellent and well located, reception staff are very welcoming (ang good coffee too :-) ) and sales staff very friendly and helpful. whole experience was excellent.
There were a couple of reasonably long waits in the final process, getting all the paperwork sorted out. That aside, everything and everyone else were top notch.
efficient and explained everything in detail with no pressure to buy.
Keep informed at all times and delivered when requested
We have always been very happy with the buying process.
Absolutely first class service from everyone at the dealership involved in the purchase.
The car looked stunning in its own private room in the showroom.
It was a really good experience Lewis Bannister was great, I made him work hard for my business but he found the right car for me.
A very professional and customer centred experience.
Offered professional advice suited to our needs.
as soon as my wife and i entered the showroom, to the day we collected the new car everything was wonderful, very proffessional, and enjoyable
Very Friendly & Helpful
The whole experience was carried out in a friendly and professional manner. every one involved was pleasant and the purchase was quickly initiated.
The sales staff were very supportive without any hard sales tactics
Great service from Martin Ranford.
Outstanding Service throughout
Everything went perfect with this purchase & i can`t commend the staff enoughin particular Anthony Davies who went the extra mile on several occasions..