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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.
Staff members were excellent and service executed on-time and as promised.
Always a great service at Rybrook
As always, attention to detail and vehicle returned with all work completed to a high standard. One critism would be the "robotic" tone of staff over the telephone when speaking about the service - no charisma or enthusiasm.
It took 3 attempts to get the service booked in the first instance.
An email of complaint has been sent to your complaints department - still awaiting a response.
Friendly service kept fully informed in pleasant surroundings
I still don't think the problem has been resolved.
SERVICE WAS EXCELLENT
All members of staff couldn't have been more helpful or polite. The work was carried out at short notice and in a very reasonable time. Facilities for waiting customers are excellent and the coffee was one of the best I have ever had ??. Thank you.
Everything completed well and to time promised
Your service, collecting the car, carrying out the work on it and returning it, was completely satisfactory and everyone I spoke to was most helpful.
Greeted with a smile, escorted to waiting area until service manager was ready.
The staff were welcoming, friendly and totally professional throughout
I was kept fully informed of progress and was given a competitive price for replacement front tyres.Service was completed at the agreed upon time.
I had an issue with the alloy wheels on my 18 month old car and these were replaced on the day for new without question!
Helpful prompt booking in. Efficient service.
Friendly, helpful and well organised.
The basic service, MOT and replacement a/c condenser were fitted without any problems, the car was cleaned and the tyres' air pressures were checked and adjusted. A working area was provided whilst I waited for the service to be completed.
OK, pleased with the service however I have received contradictory information about the condition of my car from the Technician's Video and the service advisor.
On time all sorted clean car
It just went to plan everything they said they would do was done and brought back to me on time.If you want a little complaint from me its why do you hoover the inside of the car but not the boot ?
3rd time in for similar electrical problem.
They allowed me to bring n my car and then delivered it back. All requirements were completed as requested and it was cleaned as well
staff are always so helpful
Again an example of the Sales team giving promises/mis-leading info. My service plan lasted only 2 services when I was told everything is free for 3 years.
Fantasitic service and very personable.
Happy with car. Impressed with helpfulness
As usual service I received was good, completed in an acceptable time so satisfied
Everything done as promised, no quibble and nothing too much effort
Service excellent throughout except for the one aspect. When I picked the car up at the end there was a smell of stale oil in the passenger compartment which suggested that whoever had driven from the workshop to the forecourt had been wearing works
Because of the professional way you dealt with my problem.
Every effort was made to sort the problem out.
Everything was perfect
No problems, car clean and ready on time.
Car collected, service completed and car returned (washed) as arranged.
I recieved excellent service from the reception team through to job completion, very satisfied .
No issues whatsoever
Pleasant experience allround
My service was booked in at a time that suited me, car was returned in excellent clean condition.
Great communication and support
All went very smooth and Tom in service was brill
Having been contacted to ensure a specific appointment time, I was still required to wait over 30 mins before handing over my keys. Followed by a further 20 mins admin.
Everyone very helpful
Everything was completed as requested
Fantastic service from your car service and sales teams. Nothing was too much bother for them to ensure my requirements were completed.
Good all round, no complaints at all
Appears expensive for work carried out. Scuff to car door and footprints on plastic door trim after installation of new door kick/ scuff pad
Everything as expected
Rang up about the problem and spoke to Thom who said it could be fixed out the front so brought the car in and the problem was not able to be fixed then so this was explained to me and I was told I would be called to book the car in (see next box)
The collect option from home is excellent, my 'service' contact was also very thorough and obliging. I was particularly impressed with the text from your technician with the accompanying video running through what he had done.
The staff are great, so this is not a reflection on any of them in ANY WAY!!! But the diagnosis charge is unacceptable for a simple boot switch. I was 99% certain this was required but it needed confirming. My car was bought and serviced by Rybrook
The car was collected at the time specified, I was informed of it's safe arrival at the garage and also was told that a service was imminent I agreed for it to be serviced as this was very convenient, It came back valetted and also on time.
As I was able to work while waiting for service, and the staff you employ are always very polite and welcoming.
All person contacted were very pleasant and the work was carried out satisfactorily.
All aspects of the service were covered to my satisfaction.
The team are brilliant, honestly I travel all over the world and the reception team at Worcester are outstandingly good. Also must mention Rob the sales manager, superb again always remembers your name and says hello
Spotted additional warranty work and completed it while the car was in.
because its true
I had developed persistent squeaky brakes. I phoned on Friday afternoon. Haley (I think her name was) booked me in for the next day. Everything went as planned and promised and new brake pads fitted without quibble.
I was kept up to speed with the progress of the service. It was cool having the safety check video sent to me too. It's always a pleasure to visit Rybrook Worcester
Asked to be taken to work and picked up from work when car was ready, car was ready on time
I can honestly say the staff at Rybrook Worcester are the best sales and service people I have ever dealt with. Nothing is too much trouble.The only reason I didn't score a 10 is due to the price I paid for a service.
Helpful, quick and polite
Rybrook always deliver the complete package. From the initial telephone call to book the service, to return of the car afterwards the staff are pleasant and competent, and the car returned in perfect condition.
i did not have to wait too long
I took my vehicle in with one problem and left with two! Despite a warm welcome, my service experience was the poorest I've had with Rybrook, requiring 4 visits in 4 days.
There was no expectations setting for how long I would be waiting. Given this was a warranty visit for replacement this would take no more than 10 minutes; it felt close to an hour
Friendly, efficient service. Very good customer waiting facilities.
Have found that service is exemplary except for one occasion some years ago. Pleasant place to sit and wait. Am known to several staff who are always helpful and agreeable.
First time just for oil change and filter.
All the staff were very friendly. The girls on the front desk remember my name as soon as I walk in the door, it all adds to the very personal service.
Latest: Car hit a pheasant and knocked NS fog light straight through front "bumper assy" and into engine compartment. Not insurance job- discussed full job including plastic weld of internal bumper brackets.Lift home. Car cleaned. Sensible price.
Good service, timely, good info.
timings good - was kept informed
The booking process was very long winded. In the end the car was handed back still soiled.
Helpful, friendly, professional staff and service throughout
Always a friendly place to visit with good business facilities. They always offer excellence service.
Always professional and prompt front of house - passing through to services team
Fantastic customer service - the reception staff and service desk staff are excellent!
did every thing right.
Everything now works. The pick up was on time as was the return. The paint repair to my door was excelleny
Got nail in tyre. Rang Rybrook & was told to bring car at 3pm. Explained I had tyre insurance cover. Arrived 3pm left 5.30pm. Reason for taking so long to change a tyre - probs getting through to insurance co. Why wasn't this done earlier?
The service was done very promptly while I waited, and it was included within my package so no charge. While waiting I discussed and got a quote for minor bodywork repairs, this was extremely competitive with alternative quotes, so I've accepted it.
All went smoothly and the waiting area facilities were excellent.
Had a problem with a tyre and was told couldn't get like for like replacement until Monday and it was 1130 on Saturday so had to source one myself back by where I live in Wolverhampton area
They could not have been more helpful.I took the car out with a technician to find the cause of the problem & he needed to be patient as it wasn't immediately obvious. He was able to diagnose it and fix it. The car was clean and tidy on collection.
Excellent service and customer interface.
Tom & Emma dealt with my requirements admiralby
Work carried out on time . Treated well kept in
Everything was perfectly organised and the Service Receptionist was exceptional in her attention to detail.
Always a pleasure to come into the showroom the receptionists are always welcoming and everyone is so friendly. More importantly the coffee is amazing.
I have no complaints whatever. All my comments where satisfactorily resolved.
Service and staff good. Waiting area (where I spent two hours) had limited refreshments. The opportunity to peruse the cars on the showroom was the only "entertainment".
No fault of Rydale but available time slot was over 1 week
The service provided was excellent.
Everyone a Rybrook strive to care for me as a customer. However difficult I am.
From beginning to end an enjoyable experience both Rob and Lewis who guided us through to the reception staff we cannot praise highly enough the car was delivered early and the hand over experience was delightful
Excellent service and communication throughout the process
Very pleased, answered all my question
Excellent support throughout the process and a person who knows his customer.
A relaxing and easy place to do business. Never under pressure to buy. Professional helpful staff. Great coffee.
Customer service from Anthony was excellent
All aspects were covered faultlessly
Martin Ranford at BMW Worcester, went above and beyond to help us find the exact car we were looking for.
Attentive and professional service
our sales contact Howard Barton was very good on all my visits.
During every visit everyone was most helpful and we were kept fully informed throughout the time of the purchase.
Staff who were genuinely interested in meeting my requirements. I cannot speak highly enough of the staff I met and Anthony Davis is a credit to your company.
Got the deal that is right for me
Excellent, accurate advice and support making my purchase and changing from a One series to a Two series Active Tourer
They just make it so easy
Great service. Very good people. Just took far too long.
Excellent service from Howard Barton at Rybrook Worcester from start to finish. He was friendly, helpful and very knowledgable and kept in touch with us regularly to update us. Very impressed!
Great staff, amazing communication, awesome facility.
Attentive and friendly service from the welcoming front desk to the engagement from Tom Sparks who looked after me from test drive to delivery.
Very friendly and knowledgeable staff, great premises. Good communication, coupled with excellent product knowledge by my salesman Lewis, who dealt with everything in a professional manner.
I had a very warm welcome when I entered the showroom from reception and Tom, the sales executive, was excellent from start to finish. Great knowledge of the cars, was very patient and explained the whole process well. He did an excellent job
My first visit was just to look at some cars with a Company Car purchase in mind but the way in which I was engaged with by the Sales Representative and subsequently led to me opting to make a Private purchase.
Because the service was vey good
I was very impressed with the service provided by Matt Smith from beginning to end. He made the process of purchasing a new car smooth and stress free - I was particularly impressed with the no "hard sell" approach.
Howard Barton was very helpful from the start to the end, and the service was excellent.
helpfull and took his time explaining evrything during handover
Everything went smooth.
On all our visits to the Centre we were always dealt with by the same person, Howard Barton who made appointments at times to suit us.
I was treated very well. Matt Smith took the time to guide me through the options as it was my first BMW purchase. I felt welcomed every time that I went into the show room. I was also kept up to date with all the goings on until my car was delivered
The staff are brilliant from the girls on reception right through to the manager. Special thanks to Rob showroom manager, Tom King Finance manager, Tom Sparks Sales Executive and Jo Sales Genie all of which are a credit to your brand.
Completely satisfied with the process when ordering and the process when the vehicle arrived and for collection. There was a change of salesman in between which led to no communication for a couple of months so reduced by one star.