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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

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Rybrook BMW i3 World Record Attempt

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Portugal Wins Euro 2016 & A Bike!

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BMW Product Genius Vacancy

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Benefits of buying your BMW from Rybrook

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Free End of Warranty Check

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We want your BMW!

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The BMW X1 Available on Motability

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Fleet News Awards 2016

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BMW xDrive

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The New 1 Series Launch.

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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BMW APPROVED USED CARS.

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Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Motablility at Rybrook Worcester

Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.

Meet the team

Chat Shoker

Head Of Business

Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

David Froggatt

Aftersales Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Bodyshop Manager

Stewart May

Parts Manager

Stuart Curtis

Business Manager

Debbie Bennett

CRM & Database Executive

Bianca Delord

Loyalty & Retention Executive

Natalie Saint

CRM & Marketing Executive

Emma Smith

Senior Corporate Sales Executive

Jade Mooney

Corporate Sales Executive

Hannah Carver

Trainee Corporate Sales Executive

Anthony Davis

New Car Sales Executive

Tom Sparks

New car Sales Executive

Tom King

Retail Manager - New Car Sales

Martin Ranford

New Car Sales Executive

Lewis Bannister

New Car Sales Executive

Howard Barton

New Car Sales Executive

Jo Gill

BMW Product Genius

Matt Smith

Trainee Used Car Sales Executive

Danielle Tibbetts

Business Development Manager

Adam Page

Local Business Development Manager

Dale Ritchie

Used Car Sales Executive

Chris Pollard

Used Car Sales Executive

Matt Barton

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Hazel Green

New Car Sales Administrator

Becky Showell

Used Car Sales Administrator

Arrash Erfon

Service Team Leader

Thom Price

Service Advisor

Hannah Wynn

Service Advisor

Emma Smith

Service Advisor

Amy Howkins

Service Administrator

Natalie Williams

Service Administrator

Michael Luxford

Service Administrator

Emma Rowell

Service Apprentice

Rob Gayden

Warranty Administrator

Shaun Morris

Parts Advisor

Chris Thompson

Parts Advisor

Adam Sutterby

Parts Advisor

Helena Cleaver

Service Administrator

Sharon Karlsson

Accounts Supervisor

Alex Champken

Accounts Assistant

Amy Rooney

Accounts Assistant

Yasmin Abdoush

Reception Team Leader

Hannah Taylor

Reception Team Member

Milly Thorndike

Reception Team Member

Cat Oakey

Reception Team Member

Thea Rose

Reception Team Member

Mark Taplin

Workshop Controller

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff members were excellent and service executed on-time and as promised.

Service

Always a great service at Rybrook

Service

As always, attention to detail and vehicle returned with all work completed to a high standard. One critism would be the "robotic" tone of staff over the telephone when speaking about the service - no charisma or enthusiasm.

Service

It took 3 attempts to get the service booked in the first instance.

Service

An email of complaint has been sent to your complaints department - still awaiting a response.

Service

Friendly service kept fully informed in pleasant surroundings

Service

I still don't think the problem has been resolved.

Service

SERVICE WAS EXCELLENT

Service

All members of staff couldn't have been more helpful or polite. The work was carried out at short notice and in a very reasonable time. Facilities for waiting customers are excellent and the coffee was one of the best I have ever had ??. Thank you.

Service

Everything completed well and to time promised

Service

Your service, collecting the car, carrying out the work on it and returning it, was completely satisfactory and everyone I spoke to was most helpful.

Service

Greeted with a smile, escorted to waiting area until service manager was ready.

Service

The staff were welcoming, friendly and totally professional throughout

Service

I was kept fully informed of progress and was given a competitive price for replacement front tyres.Service was completed at the agreed upon time.

Service

I had an issue with the alloy wheels on my 18 month old car and these were replaced on the day for new without question!

Service

Helpful prompt booking in. Efficient service.

Service

Friendly, helpful and well organised.

Service

The basic service, MOT and replacement a/c condenser were fitted without any problems, the car was cleaned and the tyres' air pressures were checked and adjusted. A working area was provided whilst I waited for the service to be completed.

Service

OK, pleased with the service however I have received contradictory information about the condition of my car from the Technician's Video and the service advisor.

Service

On time all sorted clean car

Service

It just went to plan everything they said they would do was done and brought back to me on time.If you want a little complaint from me its why do you hoover the inside of the car but not the boot ?

Service

3rd time in for similar electrical problem.

Service

They allowed me to bring n my car and then delivered it back. All requirements were completed as requested and it was cleaned as well

Service

staff are always so helpful

Service

Again an example of the Sales team giving promises/mis-leading info. My service plan lasted only 2 services when I was told everything is free for 3 years.

Service

Fantasitic service and very personable.

Service

Happy with car. Impressed with helpfulness

Service

As usual service I received was good, completed in an acceptable time so satisfied

Service

Everything done as promised, no quibble and nothing too much effort

Service

Service excellent throughout except for the one aspect. When I picked the car up at the end there was a smell of stale oil in the passenger compartment which suggested that whoever had driven from the workshop to the forecourt had been wearing works

Service

Because of the professional way you dealt with my problem.

Service

Every effort was made to sort the problem out.

Service

Everything was perfect

Service

No problems, car clean and ready on time.

Service

Car collected, service completed and car returned (washed) as arranged.

Service

I recieved excellent service from the reception team through to job completion, very satisfied .

Service

No issues whatsoever

Service

Pleasant experience allround

Service

My service was booked in at a time that suited me, car was returned in excellent clean condition.

Service

Great communication and support

Service

All went very smooth and Tom in service was brill

Service

Having been contacted to ensure a specific appointment time, I was still required to wait over 30 mins before handing over my keys. Followed by a further 20 mins admin.

Service

Everyone very helpful

Service

Everything was completed as requested

Service

Fantastic service from your car service and sales teams. Nothing was too much bother for them to ensure my requirements were completed.

Service

Good all round, no complaints at all

Service

Efficient

Service

Appears expensive for work carried out. Scuff to car door and footprints on plastic door trim after installation of new door kick/ scuff pad

Service

Everything as expected

Service

Rang up about the problem and spoke to Thom who said it could be fixed out the front so brought the car in and the problem was not able to be fixed then so this was explained to me and I was told I would be called to book the car in (see next box)

Service

The collect option from home is excellent, my 'service' contact was also very thorough and obliging. I was particularly impressed with the text from your technician with the accompanying video running through what he had done.

Service

The staff are great, so this is not a reflection on any of them in ANY WAY!!! But the diagnosis charge is unacceptable for a simple boot switch. I was 99% certain this was required but it needed confirming. My car was bought and serviced by Rybrook

Service

The car was collected at the time specified, I was informed of it's safe arrival at the garage and also was told that a service was imminent I agreed for it to be serviced as this was very convenient, It came back valetted and also on time.

Service

As I was able to work while waiting for service, and the staff you employ are always very polite and welcoming.

Service

All person contacted were very pleasant and the work was carried out satisfactorily.

Service

All aspects of the service were covered to my satisfaction.

Service

The team are brilliant, honestly I travel all over the world and the reception team at Worcester are outstandingly good. Also must mention Rob the sales manager, superb again always remembers your name and says hello

Service

Spotted additional warranty work and completed it while the car was in.

Service

because its true

Service

I had developed persistent squeaky brakes. I phoned on Friday afternoon. Haley (I think her name was) booked me in for the next day. Everything went as planned and promised and new brake pads fitted without quibble.

Service

I was kept up to speed with the progress of the service. It was cool having the safety check video sent to me too. It's always a pleasure to visit Rybrook Worcester

Service

Asked to be taken to work and picked up from work when car was ready, car was ready on time

Service

I can honestly say the staff at Rybrook Worcester are the best sales and service people I have ever dealt with. Nothing is too much trouble.The only reason I didn't score a 10 is due to the price I paid for a service.

Service

Helpful, quick and polite

Service

Rybrook always deliver the complete package. From the initial telephone call to book the service, to return of the car afterwards the staff are pleasant and competent, and the car returned in perfect condition.

Service

i did not have to wait too long

Service

I took my vehicle in with one problem and left with two! Despite a warm welcome, my service experience was the poorest I've had with Rybrook, requiring 4 visits in 4 days.

Service

There was no expectations setting for how long I would be waiting. Given this was a warranty visit for replacement this would take no more than 10 minutes; it felt close to an hour

Service

Friendly, efficient service. Very good customer waiting facilities.

Service

Have found that service is exemplary except for one occasion some years ago. Pleasant place to sit and wait. Am known to several staff who are always helpful and agreeable.

Service

First time just for oil change and filter.

Service

All the staff were very friendly. The girls on the front desk remember my name as soon as I walk in the door, it all adds to the very personal service.

Service

Latest: Car hit a pheasant and knocked NS fog light straight through front "bumper assy" and into engine compartment. Not insurance job- discussed full job including plastic weld of internal bumper brackets.Lift home. Car cleaned. Sensible price.

Service

Good service, timely, good info.

Service

timings good - was kept informed

Service

The booking process was very long winded. In the end the car was handed back still soiled.

Service

Helpful, friendly, professional staff and service throughout

Service

Always a friendly place to visit with good business facilities. They always offer excellence service.

Service

Always professional and prompt front of house - passing through to services team

Service

Fantastic customer service - the reception staff and service desk staff are excellent!

Service

did every thing right.

Service

Everything now works. The pick up was on time as was the return. The paint repair to my door was excelleny

Service

Got nail in tyre. Rang Rybrook & was told to bring car at 3pm. Explained I had tyre insurance cover. Arrived 3pm left 5.30pm. Reason for taking so long to change a tyre - probs getting through to insurance co. Why wasn't this done earlier?

Service

The service was done very promptly while I waited, and it was included within my package so no charge. While waiting I discussed and got a quote for minor bodywork repairs, this was extremely competitive with alternative quotes, so I've accepted it.

Service

All went smoothly and the waiting area facilities were excellent.

Service

Had a problem with a tyre and was told couldn't get like for like replacement until Monday and it was 1130 on Saturday so had to source one myself back by where I live in Wolverhampton area

Service

They could not have been more helpful.I took the car out with a technician to find the cause of the problem & he needed to be patient as it wasn't immediately obvious. He was able to diagnose it and fix it. The car was clean and tidy on collection.

Service

Excellent service and customer interface.

Service

Tom & Emma dealt with my requirements admiralby

Service

Work carried out on time . Treated well kept in

Service

Everything was perfectly organised and the Service Receptionist was exceptional in her attention to detail.

Service

Always a pleasure to come into the showroom the receptionists are always welcoming and everyone is so friendly. More importantly the coffee is amazing.

Service

I have no complaints whatever. All my comments where satisfactorily resolved.

Service

Service and staff good. Waiting area (where I spent two hours) had limited refreshments. The opportunity to peruse the cars on the showroom was the only "entertainment".

Service

No fault of Rydale but available time slot was over 1 week

Service

The service provided was excellent.

Service

professional service

Service

Everyone a Rybrook strive to care for me as a customer. However difficult I am.

Service

From beginning to end an enjoyable experience both Rob and Lewis who guided us through to the reception staff we cannot praise highly enough the car was delivered early and the hand over experience was delightful

Sales

Excellent service and communication throughout the process

Sales

Very pleased, answered all my question

Sales

Excellent support throughout the process and a person who knows his customer.

Sales

A relaxing and easy place to do business. Never under pressure to buy. Professional helpful staff. Great coffee.

Sales

Customer service from Anthony was excellent

Sales

All aspects were covered faultlessly

Sales

Martin Ranford at BMW Worcester, went above and beyond to help us find the exact car we were looking for.

Sales

Attentive and professional service

Sales

our sales contact Howard Barton was very good on all my visits.

Sales

During every visit everyone was most helpful and we were kept fully informed throughout the time of the purchase.

Sales

Staff who were genuinely interested in meeting my requirements. I cannot speak highly enough of the staff I met and Anthony Davis is a credit to your company.

Sales

Got the deal that is right for me

Sales

Excellent, accurate advice and support making my purchase and changing from a One series to a Two series Active Tourer

Sales

They just make it so easy

Sales

Great service. Very good people. Just took far too long.

Sales

Excellent service from Howard Barton at Rybrook Worcester from start to finish. He was friendly, helpful and very knowledgable and kept in touch with us regularly to update us. Very impressed!

Sales

Great staff, amazing communication, awesome facility.

Sales

Attentive and friendly service from the welcoming front desk to the engagement from Tom Sparks who looked after me from test drive to delivery.

Sales

Very friendly and knowledgeable staff, great premises. Good communication, coupled with excellent product knowledge by my salesman Lewis, who dealt with everything in a professional manner.

Sales

I had a very warm welcome when I entered the showroom from reception and Tom, the sales executive, was excellent from start to finish. Great knowledge of the cars, was very patient and explained the whole process well. He did an excellent job

Sales

My first visit was just to look at some cars with a Company Car purchase in mind but the way in which I was engaged with by the Sales Representative and subsequently led to me opting to make a Private purchase.

Sales

Because the service was vey good

Sales

I was very impressed with the service provided by Matt Smith from beginning to end. He made the process of purchasing a new car smooth and stress free - I was particularly impressed with the no "hard sell" approach.

Sales

Howard Barton was very helpful from the start to the end, and the service was excellent.

Sales

helpfull and took his time explaining evrything during handover

Sales

Everything went smooth.

Sales

On all our visits to the Centre we were always dealt with by the same person, Howard Barton who made appointments at times to suit us.

Sales

I was treated very well. Matt Smith took the time to guide me through the options as it was my first BMW purchase. I felt welcomed every time that I went into the show room. I was also kept up to date with all the goings on until my car was delivered

Sales

The staff are brilliant from the girls on reception right through to the manager. Special thanks to Rob showroom manager, Tom King Finance manager, Tom Sparks Sales Executive and Jo Sales Genie all of which are a credit to your brand.

Sales

Good communication

Sales

Completely satisfied with the process when ordering and the process when the vehicle arrived and for collection. There was a change of salesman in between which led to no communication for a couple of months so reduced by one star.