Loading...

ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

Contact Us Form I'm a Motability customer I need a Service or Repair

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Motablility at Rybrook Worcester

Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.

Meet the team

Chat Shoker

Head Of Business

Rob Haywood

General Sales Manager

David Froggatt

Aftersales Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Chris Kenwrick

Bodyshop Manager

Stewart May

Parts Manager

Debbie Bennett

CRM & Database Executive

Alex Champken

Accounts Assistant

Emma Smith

Senior Corporate Sales Executive

Bianca Delord

Loyalty & Retention Executive

Sharon Karlsson

Accounts Supervisor

Tom Sparks

New car Sales Executive

Matt Smith

Product Genius

Hazel Green

New Car Sales Administrator

Becky Showell

Used Car Sales Administrator

Amy Rooney

Accounts Assistant

Gary Hill

Used Car Sales Executive

Yasmin Abdoush

Reception Team Leader

Andrew Freeman

New Car Sales Executive

Cat Oakey

Reception Team Member

Howard Barton

New Car Sales Executive

Martin Ranford

New Car Sales Executive

Stuart Curtis

Business Manager

Tom King

New Car Sales Executive

Toby Snell

Service Administrator

Emma Smith

Service Advisor

Chris Thompson

Parts Advisor

Chloe Dunham

Service Administrator

Hannah Wynn

Service Advisor

Michael Luxford

Service Administrator

Rob Gayden

Warranty Administrator

Shaun Morris

Parts Advisor

Helena Cleaver

Service Administrator

Thea Rose

Reception Team Member

Arrash Erfon

Service Team Leader

Adrian Read

Trade Sales Co-Ordinator

Thom Price

Service Advisor

Russ Amies

Progress Chaser

Charles Wasley

Product Genius

Jo Gill

Reception Team Member

Mark Tapplin

Workshop Controller

Natalie Williams

Service Administrator

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.8
    • 64 ratings
    • 16 comments
  • Service

    4.4
    • 272 ratings
    • 79 comments

The centre is not very good on updating me .

Service

The service was very good.

Service

Everyone was very polite and helpful and courteous

Service

Very good

Service

Service Dep't very slow to call back - needed to be chased . Also , and in particular, suggested renewal of brake pads and very questionably , discs at price of £425 - not accepted .

Service

I sent a follow up email but no one replied.

Service

Thom Price is the only person I have faith in , he is a credit to your team !!!!! I would like you to pass praise on to him, he gives me faith in the bmw product that at present is much needed !!!

Service

Things were forgotten that were agreed, when I picked the car up I was dropped off and I had to sit and wait for an hour for them to sort out things as the car wasnt ready. They hadnt checked that all the work had been carried out correctly.

Service

Very good service

Service

They have responded very quickly; I am disappointed that I have to return with all these issues and then I was given a bill for £290.00.

Service

They were busy and a bit slow.

Service

It was all good

Service

Pleasant staff with superb facilities

Sales

Very efficient and pleasant experience.

Service

Very professional and made me feel a valued customer.

Service

It took longer than qouted.

Service

The OSR tyre wear was noted but the technician missed a poor puncture repair that had split the tyre along the tread line that could have ruptured at any moment. The repair was carried out prior to our ownership, Rybrook supplied the vehicle.

Service

Outstanding customer care and focus

Service

The car was collected and returned to my home.

Service

Very helpful

Sales

The service was very good.

Service

The centre disconnected the radio while carrying out work on the car.

Service

I was looked after very well indeed.

Sales

Failed to fix problem, this is the second time I have had to take the vehicle back for work to be completed. On both occasions the vehicle was returned with only a cursory clean.

Service

Very satisfied

Service

Very good.

Service

It has been a pleasure to deal with Tom Sparks, who made the process of buying my new car extremely easy. There were no issues at all throughout the buying process, and Tom kept me informed regularly on any updates he had.

Sales

Reception staff very efficient and attentive

Service

Delayed an extra hour with no explaination.

Service

It was fine, they were very efficient.

Service

All the staff were friendly, helpful and knowledgable. It was a pleasure to buy my car from the team at Rybrook

Sales

First class service.

Service

It is very annoying that BMW does not negotiate better prices with tyre manufacturers so that the dealers can compete with Black Circles, My Tyres etc.Or the dealers are lying about their cost prices and are just being greedy!

Service

Very good, very pleased with it.

Service

Very helpful.

Service

Extremely good, they gave me a courtesy car that was a M3.

Service

hopefully rybrook have now after several times telling them and even writing down they have the correct regitrations for my wifes and my car.plus the correct phone numbers!

Service

The car was not cleaned or hoovered and the valet team ha gone home.I also had a video stating bits that "can be fixed for you" however when I came to collect, there was no discussion and not made aware of any costs to do it.

Service

The service was very good.

Service

Very professional and the staff are friendly and there is a nice atmosphere.

Service

The service was good. I had a collect and deliver service and when the car came back to me I had a letter which was addressed to my late Wife who died at Christmas and it was upsetting because my Wife used to work at the Centre.

Service

Someone damaged all 4 wheel badges. Why did anyone touch the wheels? It only went in for a MOT and then a new clutch a couple of weeks later. do you not have a proper tool?

Service

It was fantastic.

Sales

Expected to have a courtesy car but they forgot to mention he had to book it in advance.

Service

Told service would take 90mins but was there for 2 and half hours. Reason given Valeting which was not done and leaf debris left in passenger foot well. Now resolved to my satisfaction.

Service

Helpful salesperson who assisted me throughout the purchase.

Sales

The staff were extremely helpful and courteous. In particular Tom King and Charles Wasley.

Sales

Excellent service on short notice.

Service

See comment above

Service

Very good service

Service

Tom Price was brillant.

Service

The overall cost of the tyres were expensive and on arrival to collect the car. The tyres hadn't been changed therefore the vehicle had to remain at the centre overnight.

Service

The centre did not keep me uptodate with the work on the car due to a lack of communication on the part of the centre.

Service

After the service the handbrake did not work properly! It worked fine before the service. I have booked the car in to be looked at again.

Service

The service was good.

Service

This visit was due to the incorrect tyres being fitted to my vehicle on a previous visit. The showroom is bright and the waiting area with refreshment is also nice and relaxing.

Service

The service was very good.

Service

It worked out very well.

Service

I was treated well, when I took the car in the morning, they asked what time I would like the car back, I advised 16.00pm, I had a call to advise that the car would be ready for 16.30, when I arrived I was still waiting at 18.00. If they would have a

Service

Very good service.

Service

Only downside was having to wait 2 hours to have winter tyres switched to summer tyres, when I was told one and a half hours maximum.A small complaint I know but in this case I was caring for my wife who was recuperating after a major operation.

Service

I have yet to call Rybrooks and get through to the service area - they are always busy and have to call me back, so I have to be available

Service

Very good service.

Service

The centre has not been able to recify the problem with the car so I have to make a second visit.

Service

Done on time

Service

Excellent experience as always...A great service with great staff...

Service

The staff were very friendly.

Service

The service was good.

Service

I came in for a MOT. My only issue is if your going to clean a car do it properly, I had a lot of dirty water left in my wheels which wasn't noticeable until I got home and all the dirty water ran out and left marks all over my wheels.

Service

As above.

Service

Very good experience.

Sales

Very efficient.

Service

Work carried out and I was kept informed, but my car has gathered a dent whilst there

Service

customer services was not as you would not expect.

Service

The service was very good.

Service

The dealership replaced my tyres without a proper test drive so did not notice a vibration. i took the car back in and wasn't offered a courtesy car for hours in spite of being assured that the car would be looked at immediately.

Service

Excellent service.

Service

Very helpful

Service

Martin Bamford was excellent

Sales

They are great.

Service

i am happy with them.

Sales

Valet was not as good as expected.Radio traffic alert does not work correctly.

Service

Very good

Service

I have dealt with Rybrook for the 2nd time now and find the staff from top to bottom the best i have ever come across in a car dealership.One person in particular who deserves particular recognition is :- Anthony Davis Absolutely Fantastic !

Sales

Qouted a price then the dealership tried to charge extra for things that were not needed.

Service

All the staff I dealt with from being greeted at reception to leaving the forecourt were really personable and attentive.

Service

The service was very good.

Service

Anthony DavisThe Salesman at Rybrook whom I`ve been dealing with is the Best Salesman I`ve ever dealt with.He has gone more than the extra mile in achieving more than complete satisfaction 11/10Totally Impressed...

Sales

The centre didn't reset the service warning light therefore i had to return to the centre to have this correctly completed.

Service

It was absolutely fantastic.

Service

excellent service as always.

Service

Very easy.

Service

See my previous comment

Sales

i am happy with them

Sales

The customer service that I received including the service in particular from Tom King was excellent. The whole team were excellent from start to finish.