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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

I need a Service or Repair

Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

Kersten Rice

Service Manager

Raj Patel

Financial Controller

Emma Smith

Senior Corporate Sales Executive

Hannah Carver

Corporate Sales Executive

Daniel Blount

New Car Business Manager

Tom Sparks

New car Sales Executive

Martin Ranford

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Russell Mullard

Used Car Business Manager

Dale Ritchie

Used Car Sales Executive

Maxwell Allen

Used Car Sales Executive

Richard Copson

Used Car Sales Executive

Liam Ratcliffe

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Michael Luxford

Service Administrator

Yasmin Abdoush

Reception Manager

Megan Bullock

Reception Team Member

Milly Thorndike

Reception Team Member

Emily Kemp

Retail and Warranty Administrator

Thea Rose

Service Bookings Clerk

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

There was an issue with the car only being looked at late in the day but the service manager was excellent and personally came out to see me when I picked up the car.

Service

Sam looked after me and kept me informed of each stage of the service. Even had a video showing of damage to the underside of my vehicle.

Service

I felt irritated by the increase in cost and asked Rybrook only to do the £75 work as quoted.

Service

Great once correct part ordered

Service

Would have been useful to have information for continuing a service plan or extended warranty offers

Service

Very attentive and excellent throughout

Service

The standard of service and attention to customer satisfaction is consistently high.

Service

Complaint registered with BMW Customer Services

Service

I was reminded that my car was due for a brake fluid change; it was straightforward to book a "while you wait" appointment; reception staff greeted me on arrival and provided complimentary coffee; the work was completed within the timescale given.

Service

Cars are great. However didn't get a call when car was ready. And then had to wait too long to get someone to see me

Service

Have had BMWcars for 20 years no problems.

Service

The service took an hour longer than I was advised when booking (and I waited) and they disconnected my DashCam without telling me. I only discovered this a week later by when I could have had an accident in the car!

Service

Delayed; Long wait; not resolved

Service

Very professional staff, went out their way to give the best possible customer experience

Service

Recently had a full service. Very friendly and helpful and professional.

Service

Really helpful and pleasant staff, and comfortable surroundings giving opportunities to work while I waited

Service

Efficient booking system, flexible, completed on time, clean and backed on collection

Service

Always found the staff very helpful

Service

Had a software update installed as requested by BMW..... lost all settings, pre sets for the seats, presets on the Nav/contacts/ent An update that I wouldn't notice!!

Service

I have used Rybrook Worcester over many years and have always found all staff knowledgeable, helpful and efficient.

Service

Asked for vehicle to be ready for 4pm was not ready on time Vehicle was not cleaned inside or out Vehicle service record on iDrive was not updated Paperwork was incorrect 2nd time in a row this has happened

Service

Service completed quicker than expected satisfactorily

Service

The trim around the door was eroded, vehicle only months old and on mobilty and i was informed i may be covered by warranty .. i should hope so ! not my fault that the mateirals are substandard. i expected the issue to be sorted quickly, no idea when

Service

Nothing too much trouble. Felt like I was the only customer

Service

Vehicle went in with alarm fault. I received a call to explain what the problem was and that the part would arrive around 2.30. I did not receive the update call and called at 6.00 to be told it was ready!

Service

Lovely helpful staff, so lucky to deal with a branch like this

Service

Felt valued when raising an issue and it being resolved in a timely manner

Service

Did what was asked

Service

Friendly staff and no problems at all.

Service

Efficient, well supported and courteous service.

Service

As always a pleasant experience

Service

No problems

Service

Service lady, all the staff are excellent. Could not fault the whole experience. Will use again.

Service

I would have been completely satisfied if the Service had been completed by the original provided time but was an hour and half later than anticipated due to a computer upgrade issue.

Service

Changing of winter to summer tyres now have to be stored by customer. Tyre pressure warning light alarm came on when on motorway 10 mins after leaving apparently had not road tested to then reset? Not concerned when contacted service centre.

Service

I was told the problem I'd reported was resolved, but it wasn't. It was still evident some ten minutes of driving time later. I therefore have another appointment which is causing further inconvenience.

Service

first class service in every respect

Service

Rybrook have demonstrated that they are the best people to deal with my BMW

Service

I requested a price for the repair of the rear bumper where there is some minor damage. I still not received this cost.

Service

I was advised that likely needed a 'middle' level of service and then that a full service would be needed when I attended. If I'd have know this I would have gone elsewhere.

Service

Puzzled with the large price defence of your bull oil ,from year to year !

Service

Very good service, reliable and were able to diagnose and resolve the warranty issue as scheduled.

Service

Rybrook are extremely helpful and professional

Service

Treatment of individuals is second to none

Service

Efficient and great customer service

Service

Service reflected score.

Service

Good experience overall- think because I was buying??

Service

Diagnosed problems; resolved main problem and sorting out another

Service

I could not think of any to complain about

Service

Still awaiting a for call back, promised on 7th May, regarding a warranty item. Please don't promise what you can't, or intend, to deliver.

Service

Service done well but other recommendations not explained very well and brakes squeaking a bit since service so may need to bring back to have checked.

Service

As above.. however the repair on my car is outstanding

Service

Always kept waiting far longer than needed. I stopped having my car serviced at bmw was when I was kept waiting for 6 hours for a software update.

Service

Great experience from start to end. Simple, effortless and bi drama.

Sales

Perfect!

Sales

It was ready when promised and I was kept in the loop by Dale at all stages.

Sales

Sales advisor (Tom Sparkes) gave excellent advice and made buying the car very simple

Sales

Both Russell Mullard & Tom Sparks were very helpful from my initial inquiry to the collection of my car

Sales

Very pleased

Sales

Maxwell from Rybrook at Worcester was very professional and very helpful.

Sales

Great staff very helpful

Sales

Absolutely nothing we would change, swift, excellent communication, previous knowledge of us as customers, honesty, care levels, coffee, comfort!

Sales

Totally impressed from start to finish with the buying experience at Rybrook Worcester.

Sales

Just a very pleasant experience from start to finish. You walk in the door and your met with a warm welcome from the ladies on the reception desk. I didn't feel pressured into buying/changing

Sales

Excellent service

Sales

I always find the Staff very friendly and helpful starting from the young ladies on Reception to the Salesmen. Professional and polite.

Sales

First class service and handover.

Sales

Excellent sales person

Sales

Simon and Rybrook where great. I can not recommend them highly enough.

Sales

As above Loved the regular updates on the progress of my car. This helped to build the excitement

Sales

Possible to be a little clearer on differences between test car and final optioned product. A 15 minute drive doesnt really tell you much... Clean and well presented! Simple process on hadover.

Sales

Very comfortable environment. Treated equally, kept very informed throughout the whole process.

Sales

Martin Ranford did an excellent job at change over, with no rush and a thorough explanation of the new cars technology.