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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.
The issue was under warranty so fixed quickly and for free. I was kept updated on progress of the repair.
everything carried out to my complete satisfaction.
great service as always!
Reception doesn't appear to communicate well with either the service department or the customer.
I was initially told there was no problem with the vehicle. When I queried this it turned out there was a problem and parts were replaced. An issue still exists, car going back in on Friday. The person has since apologised. I did not feel valued.
Good service but very expensive for Adblue compared to other BMW outlets
Problem sorted - no fuss
Work done as requested. Asked for a quote for rear tyres but quote fell short by £35 for what I can get them for elsewhere. The dealership declined to price match
Simple, quick and easy
The service was excellent from booking to arranging pick up. I was sent a video showing condition of my tyres and wheels, a small warranty job was carried out and the vehicle was serviced and delivered as promised, clean and ready to use.
i had not arranged a curtosy car but as you had a new x1 free you offered it to me to test drive
Thom who dealt with me at Rybrook was fab
Found unexpected problem and fixed it in warranty. Sorted out transport to garage due to change of plan
Always the best !
The car was beautifully prepared except the reversing sensors reported an error on the dash as soon as I started the car. This was quickly rectified back in the garage by a re-calibration.
keep very well informed all the time very pleased with service
Absolutely no issues
Took a lot longer than expected.
Although I had been into the dealership and spoken to service prior to my car being collected to change my home address and pick location, the driver was sent to my previous address. Therefore the car was not collected until after lunch.
Excellent service - polite and proficient staff. Used your work station for customers while the service was carried out.
Car was booked in well in advance of the warranty work to be done. On arrival the parts had not been ordered,so the repair carried over to the next day. On collection I noticed a dent (car door opening). The dealers response was very good, repaired.
work carried out to a very high standard and in a very good time.
Good communication. Efficient service. Friendly welcome. Great assistance from your service advisor, Hannah Wynn.
The Rybrook BMW Worcester dealership is by far the most welcoming BMW dealership I have been to! Staff are pleasant and more than happy to help.
Appointment on 8-Dec-2015 was to change summer for winter wheels. This work was carried out promptly with no problems; however, I was not satisfied with the response to a related problem I reported. Continued in next comment box...
Excellent customer service, Emma was extremely helpful.Had 4 tyres replaced, an alloy wheel repaired and warranty work carried out. A replacement vehicle was provided. Provided regular updates on progress.
A minor irritation that when the car was valeted the boot space was not cleaned. I was told that this was due to the valeting company excluding this area owing to possible confidential goods/papers being in the boot which is a ridiculous excuse!
It was neither service nor badly work repair. It was repair to the rear window as it was not opening and closing.
Very friendly and polite always feel welcome
All of the staff I met were very professional, attentive and friendly. I was booked in, on time and able to relax in the customer area, utilise the wifi and enjoy a coffee whilst the work was carried out. My car was even cleaned for me too.
It was all fine, it took longer than stated.
The staff are very friendly and .helpful
A full valet was carried out on our visit
Always very courteous, friendly and helpful - with great coffee too!
I have only given 2 stars due to the fact that the actual work carried out was not satisfactory. The general reception and service reception staff were extremely polite, helpful and in the end apologetic for the problems caused..
The visit was to fit my winter wheels and tyres. t took 3 changes to the booking to eventually get my wheels changed, at the last change I had to chase the garage.
I sent an email to the service Dept mgr & dealer principle as I was very impressed with my experience in the dealership. The only reason the mark isn't 5 stars is that yesterday my warning light came on to show the brake pads need changing
The young lady in service called Hannah was very helpful from start to finish there were a couple of minor issues which hopefully are now sorted out ,A check sheet and reset on the dash wasn't reset otherwise happy customer, valet was poor thou
Couldn't ask for more.
I thought that the video was a really good feature.
they even arranged transport into Worcester city.
Usual professional polite efficientservice
Fine but it needed a new screen to pass the mot. My insurers would pay for a BMW fitted screen as it was £430 more than Autoglass. The garage would not allow Autoglass to replace the screen on Ryebrook premises. Car had to come back before mot done.
Would have been completely satisfied had not have to have asked for paper copy of MOT.
All very good. They found a courtesy car.
The team at Rybrook are incredible.Having dealt with many BMW dealerships over the last 20 years (In UK and Africa) and can honestly say that I have never realised such excellent service anywhere else as I get from these guys.They are a credit to BMW
Overall good service, however I was very disappointed that the receptionist and the rep who dealt with the administration got my name wrong when I picked my vehicle up, they called me Mr Snake!Not good customer service!
Tyre change only
Anthony the salesperson was keen to support my decision even if I went to Mercedes, but therein accommodated me - great customer service
Everything from start to finish was a superb service. Tom, the general manager was superb in general the whole treatment I recieved was incredible.
Personal,friendly, patient attention.
Everything was simple, friendly and well explained. I never felt that I was being given a hard sell or that any aspect was being brushed over. All the details were well explained and I was given every opportunity to question any detail.
The personal service and time given by Anthony Davis throughout was excellent - nothing was too much trouble
Very informative experience without being pushy or patronising. Nothing was too much trouble. A pleasure to deal with.
Superb service with particular help.when we were without a car for a week between them old and new car. Couldn't be happier! Courteous sales executive, super environment.
Martin Ranford always looks after me very professionally. If he was not there I would have gone to a dealership closer to home
Very professional, the knowledge of the car was exceptional.
Martin the salesman was excellent.
Great service and customer support from Tom King and Andrew Freeman. I was left with the impression that they really wanted to maintain my custom.