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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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I have always been so impressed with bmw...I am very disappointed that you let me down on this occasion. If you had told me the cost up front and not agreed to the price match them there would be no issue.
Service and support seems to have deteriorated somewhat
Service was very good.
As per usual the standard of service was excellent. Staff were friendly and helpful as always and Hannah explained everything and was clear about what would happen and very knowledgably.
Very good communication, and a great deal was offered too.
quality CUSTOMER SERVICE - as always
Everything went to plan with work carried out despite finding another problem.
My problem was sorted and my car came back lovely and clean.I love my car
the service was crried out in the time i was given and the car was left clean and tidy
They always make my visit enjoyable, from the reception girls to the service staff, I'm made to feel like the most important customer they have that day.
The work was done ok. But the service was not entered into the service log. So now I have to make a extra trip to get it updated and I have the service indicator warning when ever I start up.
VE15 WJK required an MOT because it had been MOTd in 2016, but the garage could not tell us why it was done. When we bought the car we asked about the service history and were not told about this. It then acquired a small dent when in the garage.
Fitted us in at short notice for an emergency tyre repair
Service experience was fantastic, just the price, I wanted to get it serviced through you because of how brilliant you are, it was just a shame that it was £120 more expensive than getting it done elsewhere
Fault diagnostic an repair excellent
As above plus there were other issues on the service last Friday
Everyone was very attentive
I required a replacement tyre and was quoted a price and offered an 8.30am appointment the next day to have it fitted. All work carried out to my complete satisfaction.
Great service and friendly staff
Hassle-free service, (just missed out on valet and car wash).
Slight reduction as part of the reason for the re-visit was a fault that had previously been investigated and wrongly diagnosed.
It took a lot longer than I expected
I have had all my cars serviced by rybrook . I have always been kept informed about the service and notifed when service has been completed.My car has always been cleaned and vacumed .
Had to rebook a laser wheel alignment check as machine broke down. Service advisor had little technical understanding. Unsatisfactory explanation for uneven wear on tyres.
The job was done with advisory work listed
Efficient and effective service
See above response.
Would have been completely satisfied but I had a wasted journey due to loan car not available. Very satisfied with the way this was dealt with.
All went to plan and problem resolved
Car felt and drove better when i left than when i arrived
I received a recall for my X1. It took numerous calls to try to make an appointment and none of my calls were returned.
Took 2 days and 2 return trips to fix.
Recent oil change service visit was concluded satisfactorily but I was staggered by the cost. First quote £314 then magically reduced to £250 then to £212. The tactics of a back street garage not a quality main brand dealer. Not impressed.
Too long winded. Why do I have to sit at a table in the cafe for 20 minutes before I am introduced by an administrator to the person booking in my service? No message to tell me the car was ready.
The service arrangements were carried out on time and the only small negative point to note was the wait of 20 minutes before a service advisor became available when dropping the car off in the morning.
Easy to arrange courtesy car
Prompt and efficient service
completely happy , never had a problem , after many years service
Good aftersales experience. The whole process was well managed & flowed smoothly.
the staff are very friendly and helpful.
While the majority of the numerous individuals with whom I have dealt on this issue have (individually) been pleasant and helpful, I remain surprised that, corporately, nobody has picked up the fact that my vehicle has been in 5 times for this issue.
The problem was sorted
Service experience was faultless - welcoming, knowledgeable, efficient and helpful
The service department do not seem to have any quality control. We have had smart repairs carried out and on both occasions there was overspray left on the car which had not been polished out. The sales department are 1st rate
Still unhappy after previous issues
Quality support delivered by an efficient and knowledgeable service team
All included in finance package, car collected and delivered having been washed and cleaned. And they kept me up to date during the day too
Was very helpful throughout.
All staff made everything very easy and they were friendly and really accommodating.
See comments above
Kept me up to date on what was being done to my car and when it would be ready for collection.
Although I had to wait a little while for the courtesy car to be made available, I was happy with the service and how I was treated. I've been using Rybrook for many years now and when mistakes are made, they're rectified as quickly as possible.
BMW has always provided me with excellent service that is why I remain loyal to the product
everything was carried out as explained and on time and the car was washed and hoovered.
Pleasant environment at the showroom, attention to detail and quality work. Not pushed to have unnecessary work done. Clear explanations.
MOT carried out efficiently and in a reasonable amount of time.
From the moment you walk in reception staff immediately attend to you, inform service of your arrival and get you seated and offer a drink. Wifi is also available so you can work if you have elected to wait.
Took nearly 2 hrs for our car to be ready after a simple change of brake fluid with a "waiting appointment"
I was kept up to date of anything found during the service. I was given competitive rates to rectify the defects also.
Calm professional environment can work in peace whilst car is in v good coffee
Although the service was carried out satisfactorily, the failure to reset the service indicator means that my next service will not coincide with the car's MoT test.
Kept informed of progress of work being done. Very accommodating as to time of collection. Work done was of a high standard.
Friendly greeting from the receptionist, given a cup of coffee, seen promptly, everything clearly explained, kept informed of progress, job well done
Sales employees very helpful
All done in time
Quick to help with queries, all members of staff on front desk and in service department helpful and friendly
Above plus took 2 calls to get work requested when booked in done
Work carried out efficiently and in a timely manner.
Service at the dealer was excellent. Loan car was provided and that was very clean. My car was returned after a very thorough clean too.
Ditto above response
I was completely satisfied.
excellent service and knowledge
Prompt, good communicationi
My car was serviced and cleaned thoroughly, with the provision of a courtesy car as requested
Excellent service every time
Disappointed my bonnet wasn't shut properly and radio settings were all messed up
Book car to have cold start high idling and vibration looked at , diagnostic returned nothing and was told it was was normal. Took it to an in dependant garage and replaced vanos solenoids and problem solved. £96 charged for essentially and wash& vac
Felt like a personal experience.
Not totally satisfied as when picking up vehicle no notes available detailing problem identified during service and to date no call to re book vehicle in for outstanding works
Staff extremely helpful
All work completed to my satisfaction excellent customer experience received from Adrian Mold Service Advisor
See above plus they booked my car in the following working day without an annoying wait for the work to be done. Plus I was kept updated by Hannah at every stage of the job.
Long wait to drop car off. Bird lime on courtesy car. My car and courtesy car both left in neutral not park. All my radio presets deleted and my car seats moved but not returned to correct positions.Trip on my car set at nought.
From the moment I walked through the doors I was made to feel very important with being seated with refreshments straight away I felt very relaxed.
Great all round service
the rep explained everything clearly costs were known before service was carried out
Extremely attentive staff at all levels with consistently, comfortable personal service.
Again excellent sales staff.
Staff acted efficiently with all paperwork prepared for signature. A good overview of the functional capabilities of the car was provided by salesman with the suggestion that we return for further briefing when we had had the car for a couple of week
See box above
very knowledgable sales executive without being pushy
Again, always on the end of the phone and answered everything I needed to be answered!
Lack of customer service!
Rybrook Worcester is a clean modern friendly dealership who obviously care about customer service. Martin Ranford was very helpful and efficient at finding the right specification of car and the right finance for me.
I couldn't be happier. Lewis was amazing from start to finish. he was always on hand to help me (even at weekends and evenings). he was able to sort all the questions and when I asked for things
Fully kept updated. Nothing was a problem even the V5 form was sorted.
Rybrook Worcester are exceptional. Professional and friendly. I was sent a video of my car before collecting. Something I was not expecting so was extremely pleased. Special mentions to Tom Sparks, Dawn Lancett and manager Rob Haywood. Accommodating
Constantly informed of the progress of my order with regular updates.
Our salesman Dan Roebuck was excellent. He was knowledgeable about the car. He was also very straightforward when discussing the purchase price. He took a lot of trouble explaining the various features of the car when we collected it.
Excellent customer care and customer focus. Attentive to needs and delivered on all tasks undertakenSuperb customer journey with relevant progress updates along the way
Very attentive to needs
Very friendly, informative and efficient.
From start to finish the whole process was easy, everything was ready on time, great handover, will definately be buying another car from lewis , highly recommend.
Excellent customer care
Lewis did an excellent job. You should pay him a big bonus ??
With Rybrook Worcester, We've never had anything other than exceptional service
My wife and I have purchased our BMWs from Rybrook for a number of years.We have established an excellent relationship with Martin Ranford who knows our requirements. The whole experience is superb.
I was kept well informed between order and delivery
When I picked up the car the model badges were still attached despite my requesting these were removed & number plates were not the Euro-plates. Whilst both were quickly addressed the new rear number plate was put on crooked. This was sorted quickly.
The Salesman was possible the best I have ever dealt with, and all my needs were met.
As above, the service I received from all parties at Rybrook (Martin Ranford in Sales and Tom King in Finance) throughout the purchase and delivery of my new car was excellent, personal and non-pushy.
5 stars says it all, Declan very courteous and welcoming
Just really good service, Declan was very helpful and patient
Delivery was sorted very quickly, but a charge of £700 to deliver the car (when it's already in the Uk) is ridiculous!
Martin Ranford understands my requirements and sets out to meet them
The whole experience was perfectly smooth.
Lewis couldn't do any more for me to help with the whole experience. He was a true asset to the bmw brand
On the new car side everything was fine, but it has been difficult to get straight forward information from the salesmen regarding my options with my previous vehicle which was voluntarily terminated in the end
Tom Whatmore (sales) had an excellent knowledge of the product. No pressure sales environment. Great customer service from all levels from reception to BM
As above. Very pleasurable experience!
Kept fully informed during the process
I have used them now for some years and nothing is too much trouble for them, all the staff I have dealt with have been superb.
Just what I expect, nothing more, nothing less.
I have owned BMW's for a number of years and I would say it was probably my best experience.
Kept up to date and accommodated my requests
Very helpful and knowledgeable team at BMW Rybrook Worcester
From start to finish of process, the service quality and customer focus on satisfaction was very good