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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.
Staff were helpful and friendly and explained my options clearly without being pushy. The work was carried out in the time expected and I was kept up to date with progress. The complimentary valeting is always much appreciated.
Coffee, staff, valet all great.
Apparently I'm waiting for parts or a quality enhancement. Wouldn't it make sense that if there's a need for a quality enhancement that the parts are in stock?
Excellent staff approach and service
Vehicle only in for MOT
The service advisor Hellena was extremely helpful and friendly, I was notified and kept up to date with progress with my car. It's certainly been my best experience at Bmw.
The MOT and service were completely satisfactory, but I also bought an update for the Sat Nav which was not installed properly, so that the car will have to go back for another day for the work to be done.
I can't fault the service, Staff who collected by vehicle are a credit to the company song with the service staff who kept me fully informed. Thanks
They rectified the issue
Overall I was pleased with the service provided by Rybrook in regards to both quality of work and customer care throughout.
Lot of fuss to drop car off go to reception sit down service girl comes then taken to service guy 3 people very over the top.
The courtesy valeting was of a poor standard, left marks and poorly vacuumed. Though this may just be a courtesy and I have no room to complain. There was no indication the car had been serviced in terms of recording.
Job completed in time - car clean on return
I have used Worcester Rybrook for a number of years now and have always found the staff to be polite and professional. It's always nice to receive a warm welcome
I loved the fact that a pick up service was offered that was very efficient. I also really loved the fact that my car was washed and hoovered I really didn't expect it so it was a great surprise!
Well looked after, pleasant environment to wait in and kept informed of progress
Everything went as planned
No pressure to buy , complete process was quick and every detail explained. Customer service excellent.
No reason to state otherwise!
Good communication and finished well within my time limit request
The attention to detail and customer care is awesome.
Friendly welcome from reception, valet the car very well and technicians who know what they are doing.
Great communication both with me and between departments. A completely seamless experience.
Excellent comma and turnround if wirk
I was completely satisfied,vehicle collected on time,returned cleaned and the recall item dealt with.
All of the staff are very attentive and professional.
Excellent service as always
Well from the first point of contact to collecting my car back the service was FIRST class, nothing seems to much trouble to them.
My car had been in for AdBlue on the Saturday but within 24 miles the warning came up that I required new brakes / discs. I considered this not good.The cost was £707.24 which I found expensive. I did not feel Arrash Erfan emphasised with me.
Good communication about what was happening and a lift back to work
Rybrook continue to supply a superior customer experience. From the moment you walk through the door, you are made to feel like a special customer.
Dealt with the initial query professionally and promptly and were very clear and precise about the booking and were happy to accommodate when I needed my car back for a set time.
Polite and helpful and did as I requested
Cannot fault them
The service was brilliant and punctual.I was provided with a courtsy car which was ideal for my cirumstances.A first class job all round,would highly recommend BMC garages and post urhase services.
because its fact
A smooth process and very friendly service thtougjout
Fantastic staff everybody very nice and very helpful. Had a service and asked for a few extra items to be checked. Got the car back, all done and no extra cost. Car was also given a nice wash and vac which was a nice touch.
My requirements were not fully met when my vehicle was in your workshop.
Emma very friendly, service was exactly as I expected and nice place to wait around for work to be finished. Nice also not to be given a hard sell when there.
I was wrongly charged for an MOT. Rybrook admitted this mistake, promised to refund the amount by cheque (H Cleaver's email of 3rd August.)It is now 23rd August and still no refund. "Somewhat dissatisfied" is because I think it's an unreasonable time
Everything was done calmly and efficiently, and in most friendly and polite manner. The sales executive, Anthony Davis was most professional, very informative, very patient, he did everything to try to meet my needs and wants.
Service was excellent.
But would be better if there was more than one service person booking in/returning cars - had to wait at drop off and collection but that wasn't the individuals fault - just lack of people
The staff were friendly, helpful and efficient.
convenient to book in at a time for a predicted period in which i could work in a pleasant environment with refreshments.
I made a complaint with regards to an accessory I had purchased through this dealership and I was assured a response. I made a further call two weeks later to the department, to chase this, I am still waiting for someone to return my call.
Usual professional care and attention provided
I arrived at Worcester Ryebrook at 8.55am to leave my car for a service and recall.At 9.25 having waited 30 minutes The necessary paperwork required was completed and I left the garage in the courtesy car at 9.50am.
Comfortable surroundings. Access to Wi-Fi which is important as my son was with me
It would have been 5 stars had the on-line service booking system been working.
Excellent customer service and great new look to the showroom makes it a place I want to be.
Initially, I was very pleased with the service received. However, I received a call some 10 days after the service advising me that I now had to pay as the service costs had been rejected by BMW. I was not advised when booking in my car.
Even though I had a slight issue with the car, the response from Rybrook was very professional aswell as friendly, and sorted out as quickly as possible.
My vehicle was booked in for its 3 year warranty check in July and also to have a quote for some work to the bumper. The representative arrived to collect the car at 07:15am, however was not impressed with the call back delay by Customer Services.
Everything on time and very pleasant and efficient staff.
Very efficient staff
Dealership did everything they said they would in a timely manner. My expectations were met.
Excellent service from your staff. Very friendly and professional.
Service adviser very helpful and informative when issue arose.
easy to book, friendly staff, and everything clearly explained.
Great staff, worked to my tight timelines, nice facilities and great courtesy car.
Perfect service, great communication - always kept informed of progress.
Great service from start to finish from a fantastic professional team of people.Would definitely recommend Rybrook Worcester to all of my family and friends.
It was a very frendly welcome approch we were offred a hot or cold drink with biscuts of our choice
There are other BMW dealerships closer. I used Worcester as this is where i bought car from.
Booked at short notice. Clear communication and prompt drop off and pick up procedures
Whilst the service seems to have been satisfactory I was a bit disturbed by the insistence on having a premature tyre front tyre replacement done at the BMW garage. at price £40 per tyre more than a specialist tyre company offered.
Highly efficient and professional service, delivered in a very personable manner, without being patronising.
firstly I have already responded to a survey but the price charged for one tyre for my 6 series of nearly £400 instead of £200 from asda ( if they had one in stock before november ) is absolutely outrageous profiteering and I will not buy bmw again
Unfortunately a day after picking up the car I noticed the small towing plate cover on the rear bumper was missing. I went back to the garage to see if it had dropped off probably when being cleaned but to no avail. I have had to order a new one £60+
I am still waiting for the paperwork to be sent despite 3 verbal promises that i would receive the paperwork via post...I am still waiting and was told it would be sent 1st class...
Car was kept for customer enhancement without any warning that this may be the case until the car was dropped off for a simple oil change
Total Hassle free experience
Usual great service and lovely reception staff
Quick efficient service completed on time
All done on time and satisfactory.
The engine problem was resolved quickly and BMW took a positive attitude with regard to helping with the cost of this repair
My car came back with issues they weren't there before and what I did ask to be looked st was ignored.
The service is impeccable.
They were easy to deal with and it was stress free.
Everything was done on time and to my complete satisfaction
Problem fixed and car valeted for me.Very disappointed with BMW themselves as battery had failed after 4 years from new - they would not make a goodwill payment. Has put me off BMW so probably will buy a different make next time I change.
No problems, very professional
Excellent service from Helena including progress report by telephone.
Staff members were excellent and service executed on-time and as promised.
As always, attention to detail and vehicle returned with all work completed to a high standard. One critism would be the "robotic" tone of staff over the telephone when speaking about the service - no charisma or enthusiasm.
Always a great service at Rybrook
Friendly service kept fully informed in pleasant surroundings
It took 3 attempts to get the service booked in the first instance.
SERVICE WAS EXCELLENT
All members of staff couldn't have been more helpful or polite. The work was carried out at short notice and in a very reasonable time. Facilities for waiting customers are excellent and the coffee was one of the best I have ever had ??. Thank you.
Everything completed well and to time promised
Greeted with a smile, escorted to waiting area until service manager was ready.
Your service, collecting the car, carrying out the work on it and returning it, was completely satisfactory and everyone I spoke to was most helpful.
The staff were welcoming, friendly and totally professional throughout
I had an issue with the alloy wheels on my 18 month old car and these were replaced on the day for new without question!
Helpful prompt booking in. Efficient service.
I was kept fully informed of progress and was given a competitive price for replacement front tyres.Service was completed at the agreed upon time.
The basic service, MOT and replacement a/c condenser were fitted without any problems, the car was cleaned and the tyres' air pressures were checked and adjusted. A working area was provided whilst I waited for the service to be completed.
Friendly, helpful and well organised.
OK, pleased with the service however I have received contradictory information about the condition of my car from the Technician's Video and the service advisor.
On time all sorted clean car
It just went to plan everything they said they would do was done and brought back to me on time.If you want a little complaint from me its why do you hoover the inside of the car but not the boot ?
3rd time in for similar electrical problem.
They allowed me to bring n my car and then delivered it back. All requirements were completed as requested and it was cleaned as well
Again an example of the Sales team giving promises/mis-leading info. My service plan lasted only 2 services when I was told everything is free for 3 years.
staff are always so helpful
Happy with car. Impressed with helpfulness
Fantasitic service and very personable.
As usual service I received was good, completed in an acceptable time so satisfied
Nice centre, and Dawn was a really nice person to do business with.
Helpful,courteous,professional and very efficient service from Tom Sparks and the support staff.One of the best demonstrations at handover I have experienced.
Staff were always courteous, friendly and helpful.
Tom Sparks and Tom King were very professional.
Declan was friendly, helpful and provided us with excellent customer service
Martin Ranford was extremely helpful and carried through all he promised.
As a graphic and product designer I appreciate the details - from the design of the space to the overall user experience - how I feel, navigate, engage - it was all very seamless and well executed.
Dawn was very understanding and went out of her to be helpful.
Helpful staff,good surroundings. Knowledgeable
Amazing service by Lewis and all explained brilliantly
Dawn Bimson was excellent. She made sure all our questions were answered even though she herself had only just started with BMW sales team. Her ability to meet our needs and have the flexibility to tailor a car to our own requirements was outstanding
From beginning to end an enjoyable experience both Rob and Lewis who guided us through to the reception staff we cannot praise highly enough the car was delivered early and the hand over experience was delightful
Excellent service and communication throughout the process
Excellent support throughout the process and a person who knows his customer.
Very pleased, answered all my question
A relaxing and easy place to do business. Never under pressure to buy. Professional helpful staff. Great coffee.
Customer service from Anthony was excellent
All aspects were covered faultlessly
Attentive and professional service
Martin Ranford at BMW Worcester, went above and beyond to help us find the exact car we were looking for.