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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Trouble free experience.
Efficient and reliable service.
Declan Hubbard at BMW Rybrook of Worcester was fantastic every step of the way; from the first telephone call that we held, to the emails and then meeting to purchase my vehicle, I am extremely satisfied with the customer service that I received.
I asked them to check my traffic alert. I told them I only ever get Hereford and Worcester, even when I travel further afield. I do not believe they checked it properly. I travelled to Northampton in the rush hour with no alerts. H&W came on M42.
Please see my answer to question 1.
Did what was scheduled to be done in the time promised
All items asked for and advised were completed to my satisfaction as far as I am aware
Fault rectified promptly .
Customer service at this dealers is exceptional - this is the reason I have bought four cars with them over the past 11 years. It's also the reason I never consider using another dealership when we're looking to change the car....coffee is good too!
Having dealt with many BMW dealers over the years, Rybrook Worcester are one of the best!
Did everything I asked and more.
For the mot and service they were excellent
Some service advisors fall short of the standards I expect.
I can't think of anything that could have been done better.
My car was ready a lot sooner than I had expected following it's service, and it was beautifully clean, both inside and out, when I picked it up.
VIP treatment from your staff makes one feel rather special
car collected as promised and returned at the correct time.
The service advisor Emma who looked after my car is a credit to the company.She kept me informed of the process and has a fantastic attitude towards customers.
polite and friendly service
I was satisfied with the service and with the transfer from the showroom to Worcester and back. However after being washed the car had been left in the sun and had not been dried. The windows were so badly streaked we had to stop to wipe them.
kept informed throughtout visit . swiftly moved through the process
Hannah and the team are most helpful, engaging and descriptive. Communication is key and their communication skills and timing are A*
Courtesy and hire car were arranged swiftly during repair.
I believe the service is false
Superb customer service, front desk welcomed me back by name when I returned to collect my car.Car ready on time and brought to the door for me. Very pleasant surroundings and facilities in customer waiting area
The downside was the sales pitch.Tried to get us to have a service. Warned us about the suspension, yet our car had only just had a MOT at a private garage. There were more warning lights on the dash than when we had taken it in.
You did what it said on the tin
Based on my experience on the day . Attention to detail and good time keeping .
My service was performed extremely quickly and to a good standard.
This isn't the first time that a safety recall job has been closely followed by a safety warning light signalling a problem. It is inconvenient to have to bring my car back in.
Garage most helpful in collecting vehicle, carrying out work and keeping me informed of progress before delivering vehicle back.
The issue was resolved and they even wash and vacuumed the car prior to handing it over
I never received a copy of my service report when I was promised by the female service advisor.
Good staff reception and the work as described above
Great facilities, car park, landscaping, large airy building with coffee, papers and loo facilities. Excellent well informed reception and service staff, on-time service and car valeted.
I requested an instruction book for the radio/sat nav,and your man sourced and supplied for me when I collected my car.Excellent service.
I always have to reset tyre pressure, this time one tyre was at a different pressure as well
I have been pestering the sales staff at Rybrook Worcester now for over 12 months, they've worked tirelessly to find me a car I want at my budget.
Rybrook failed to give a quote for body repairs. The body shop guy went home at noon before appraising my car. I was promised a subsequent phone call which didn't d not happen. Very poor service.
I don't like being charged a diagnostic fee for telling me what is wrong with the car. This should be a free service as there is no cost to BMW with this. Also, the service person did not fully explain the issue to me or release diagnostic codes.
Not given 5 stars as I would like to speak to a service advisor after the car has had a service/repair to discuss what had to be replaced on the car rather than being given the keys to my car by a receptionist and told paperwork will be posted.
Long running saga - parking sensors poorly fitted & malfunctioning. Local BMW (Berry Chiswick) refused to fix them. Agreed to bring the car back to be fixed a Worcester - 250 mile round trip. Car initially presented a week later with same issues.
This was my first experience of a BMW service and I was very pleased with the quality of service from the initial booking to the end. The front of house staff were very welcoming and friendly, and I was able to get on with a couple of hours of work
I arrived and after about 45 mins was told 3 other cars were booked in for same appointment. shoukdnt have taken 45 mins to tell me that. if other customer hadnt over heard would have had long wait for my wait appoitment (3hours or so)
Everything went very smoothly and on time. Staff very helpful.
Every thing met expectations
Ease of booking. Excellent customer service on arriving, very professional presentation from the receptionist to the service manager. All aspects of the service made very clear. My request for a sales rep to call me was facilitated.
Great service again thank you.Car collected and returned which really is a massive help to me.Kept well informed throughout and appreciate that car was cleaned too.
Service was up to the usual high standards
Had to point out to the service team that the service I had booked was £225 and not the £330 quoted so felt somewhat disappointed that if I hadn't known I would have paid an extra £105 for the same work.
Pleasant professional curtious get jib done.
Prompt service , kept informed polite service advisor
Car booked into rybrook via bmw emergency service fault found promptly
The repair was perfect.
Friendly staff. Everything on time. Very good, very new courtesy car.
Car collected on time and returned. Was informed I had to pay for iDrive software/nav update but this is free, dealer should be aware as was I. Sat nav pro includes free updates for 3 years, download to mem stick and update according to BMW website
Cost is still a little high but a lot better and I could not get a replacement car off you, the rest id good
All staff very friendly and accommodating.
The car was returned and the windows not working correctly and the roof would not lower.
My car wasn't looked at on the day it was booked in for, which then delayed the process of fixing the issue it it was booked in for regarding ordering parts leaving me without a car for longer.
Service was good. Work not completed in a day but not a big drama. It was for an upgrade to twin electrics on a tow bar on a X5 bought from another dealer. I understand that they provided the wrong reg so the part delivered was for a X1
You had the car on three occasions in an attempt to repair the rear right light system, asking you to check other lights as the fault was a known internationally. You then refused to fix the wing mirror despite this fully working when submitted
The main issue has not been resolved
Everything was completed on time and i was kept fully informed of issues arising and general progress. the coffee is lovely!
Excellent service all round
The whole customer service approach is spot on from when you make your service appointment on the phone to when you deliver the car and collect it after the service
all completed as expected
Car collected as agreed, Check over and MOT carried out at no cost with no issues found and car returned in plenty of time
because I was only called at 4.30 to say my car would not be ready for collection and had to wait over another hour for another car. I was otherwise completely satisfied
Quick efficient service. Polite staff pleasant environment. Need better magazines though!. Slight issue with car - run flat sensors not reset properly, I had to stop on my journey home to reset.
Third consecutive BMW3 series because of Rybrook's excellence
Servicing seems to have been carried out satisfactorily.I was disappointed that the valeting was not very thorough
Rybrook Worcester were friendly, helpful and gave a range of options for the car to be delivered. I was alerted to the upgrade by another garage but always prefer to use Rybrook Worcester.
Staff very courteous. Work carried out (presumably) satisfactorily.
The moment I entered, I am welcomed and attention was provided to my needs on that day.
The problem was looked at, but can not be fixed yet.
I dropped my car off for a recall to be performed and was kept waiting 20 minutes just to hand over my key. When I went to reception to ask why it was taking so long a young lady said she would get the paperwork straight away and it still took 5 min
Job done well.
Friendly, professional and helpful
As usual the service received was excellent. Very comfortable, friendly atmosphere. All staff were courteous, helpful and professional.
Coffee, Biscuits, Nice Staff, what more could you want..
My m3 was in for MOT.I have some minor pitting to wheels and requested the body shop dept to quote.The figure of £90 per wheel seemed excessive,I requested a breakdown but still do not know what the amount included.Having owned 8 BMWs this is usual!
Still waiting for a response for asking for a quote for an option to be fitted
Hospitality and service I received was first rate, I almost gave this 5 Stars, but held back as I thought the Valet could have been better
Quick and very friendly
Excellent communication and service
My car was picked up and returned. Everyone keeper me informed. It came back Washed and pristine
Everything was completed satisfactorily with little effort from myself.
Even when things went differently than expected - MOT failure due to brakes, e.g. the brakes system recall... I was not inconvenienced.
Every thing was carried out as required except the recomendation to supply a new battery is still to be actioned.
Car returned with scratches on wing
Really good professional helpful service, very comfortable ,staff listen .
Superb attention from your staff at vehicle drop off and collection
All the work I requested to be done was not completed to my satisfaction. When I was later asked for feedback by the centre I was told to pop the car back in and they would do it (40 mile round trip for me) The car also came back dirtier than it was.
Car taken in at agreed time/date & courtesy car was vehicle was waiting. Contacted later that same date advising vehicle was cleaned & ready for collection. Following collection & during the drive home, it was discovered an additional fault existed.
because all was fine
nothing to find fault with
The service booking and service on the day was good. It did take longer than originally quoted but this was not a problem for me.
Poor service and frustratingly disappointing against hopes
Car not valeted 100%
Tom Sparks said when I had my running in service I could have half an hour or so with Jordan to explain about the car. I offered to collect the car to suit Jordan and was told no problem he's here all day. When collected no Jordan.
Very polite and the car returned clean and no problem with the car since
Service was courteous and work was completed on time
Service and MOT carried out as required & hospitality exceptional, however a little disappointed that quoted to replace a whole wing mirror to fix a minor miss-alignment of its shell & a long-standing issue I have regarding wheel noise not mentioned.
Over charged. Felt they were taking advantage. Cotswold were much cheaper.
Fixed the issue. Professional and friendly service. Loan car was perfect for my needs.
It just took a little longer (maybe 30 minutes longer) than I expected. Otherwise, everything else was great.
Work completed as stated within the time frame communicated.
Very professional outfit, made to feel welcome, couldn't do enough for you.
My car was bkd in for MOT and full valet. The car collected at 8.20am and not returned until 4.45pm the same day and the valet had not been completed, half done and very untidily finished. Paid in full at 3.30pm car promised rtn at 4pm by 4.20 no car
Efficient service start to finish
I take it as read that the work will be to BMW standard. I was kept informed re. progress as I opted to wait, and was pleased (relieved) that the omnipresent 'background' music was toned down and not intrusive.
Prompt attention.. nothing too much trouble, courstey car. Great service and job.. took all the hassle away. Good lounge area with technology connections..
Hassle free attentive experience
I was very satisfied during purchase, negotiations were carried out sensibly .I was confident I was getting exactly what I wanted , I was kept informed during the delivery period . On collection plenty of time was given to explain the new vehicle .
Kept up to date with the delivery of the car
Always felt welcome and spent the time to explain everything i wanted to no
Could not of been more helpful
Salesman was knowledgable but not pushy.
Although the sales person I have dealt with for the last four years had left, he took the time and trouble to phone me to let me know that he was leaving - exceptional!! Not only that he handed me over to a colleague who was very similar in approach.
All staff were welcoming, helpful and attentive, particularly Lewis who talked me through the process.
Good as always
Dan Roebuck, your sales executive, was extremely patient in understanding my needs, exactly what I required, and coming up with the right solution. Dan is a credit to Rybrook.
Dan Roebuck my advisor at Rybrook was excellent in every respect. He gave me all the details I needed and explained everything very clearly. The service was impeccable.
Brilliant service as usual. Martin Ranford is an excellent sales person. Never too pushy and always given you all the information and facts for you to think abut etc before purchasing a new car.
Completely satisfied due to Tom Sparks, he's a credit to Rybrook at Worcester. Excellent throughout.
Very professional and personal service from start to finish. Dan seemed to take a personal interest in my choices and kept me updated throughout on the new-build timeline.. I felt that I was receiving a well- tailored service throughout
Declan Hubbard has been fantastic from start to finish - the process of purchasing a new car from Rybrook of Worcester with Declan has been simple, enjoyable and reassuring. I have been very pleased with the communication by email and telephone.
The most professional dealership I've dealt with and Martin Ranford was more than helpful
Overall outstanding customer Service by Declan and Gary Rudge . Exceeded all our expectations. Thank you .
Dan Roebuck at Rybrook Worcester could not have been more helpful with test drives, ordering and delivery of our new vehicle. Great service!
From beginning to end the service provided by Rybrook in general and Dan Roebuck in particular was exemplary
Customer service was examplary provided but Tom Sparks
Could not fault the service.
Excellent knowledgeable staff, good facilities
Fantastic experience from start to finish.
the best customer service anywhere in the UK!
Customer services was excellent from reception staff through to sales. Very pleased and it made me feel confident with my purchase. Anthony Davies was patient, knowledgeable and extremely helpful.
The staff were very attentive from the moment we walked into the showroom.We were kept up to date on the delivery of the new car and it arrived as promised.
All the team at Rybrook Worcester were very helpful. Martin Ranford was especially helpful and knowledgeable at every stage.
Excellent advice, service and handover
Good thorough service, kept up to date on progress and handover was smooth and informative.
Dan was extremely helpful and responsive
We were both looked after very well and any information we required was readily given
Lovely staff, very friendly, lovely atmosphere. Salesman, Tom, very polite and experienced. Vast knowkedge
Martin Ranford fully understands my needs and motivations