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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

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Impress with the new BMW Shadow Edition

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Service Advisor Vacancy

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Smart Repair Technician Vacancy

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Service Administrator / Costing clerk

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The All New BMW 5 Series

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Free End of Warranty Check

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Benefits of buying your BMW from Rybrook

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Head Of Business

Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

Rob Jones

Aftersales Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Thom Price

Bodyshop Manager

Stewart May

Parts Manager

Emma Smith

Senior Corporate Sales Executive

Jade Mooney

Corporate Sales Executive

Hannah Carver

Trainee Corporate Sales Executive

Anthony Davis

New Car Sales Executive

Tom Sparks

New car Sales Executive

Tom King

Retail Manager - New Car Sales

Martin Ranford

New Car Sales Executive

Lewis Bannister

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Adam Page

Local Business Development Manager

Dale Ritchie

Used Car Sales Executive

Chris Pollard

Used Car Sales Executive

Matt Barton

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Hazel Green

New Car Sales Administrator

Becky Showell

Used Car Sales Administrator

Arrash Erfon

Service Team Leader

Emma Smith

Service Advisor

Natalie Williams

Service Administrator

Michael Luxford

Service Administrator

Emma Rowell

Service Apprentice

Rob Gayden

Warranty Administrator

Shaun Morris

Parts Advisor

Chris Thompson

Parts Advisor

Adam Sutterby

Parts Advisor

Helena Cleaver

Service Administrator

Amy Rooney

Accounts Assistant

Hannah Taylor

Reception Team Member

Milly Thorndike

Reception Team Member

Cat Oakey

Reception Team Member

Thea Rose

Reception Team Member

Mark Taplin

Workshop Controller

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Trouble free experience.

Service

Efficient and reliable service.

Service

Declan Hubbard at BMW Rybrook of Worcester was fantastic every step of the way; from the first telephone call that we held, to the emails and then meeting to purchase my vehicle, I am extremely satisfied with the customer service that I received.

Service

I asked them to check my traffic alert. I told them I only ever get Hereford and Worcester, even when I travel further afield. I do not believe they checked it properly. I travelled to Northampton in the rush hour with no alerts. H&W came on M42.

Service

Please see my answer to question 1.

Service

Did what was scheduled to be done in the time promised

Service

All items asked for and advised were completed to my satisfaction as far as I am aware

Service

Fault rectified promptly .

Service

Customer service at this dealers is exceptional - this is the reason I have bought four cars with them over the past 11 years. It's also the reason I never consider using another dealership when we're looking to change the car....coffee is good too!

Service

Having dealt with many BMW dealers over the years, Rybrook Worcester are one of the best!

Service

Did everything I asked and more.

Service

For the mot and service they were excellent

Service

N/A

Service

Some service advisors fall short of the standards I expect.

Service

I can't think of anything that could have been done better.

Service

My car was ready a lot sooner than I had expected following it's service, and it was beautifully clean, both inside and out, when I picked it up.

Service

VIP treatment from your staff makes one feel rather special

Service

car collected as promised and returned at the correct time.

Service

As aboveo

Service

The service advisor Emma who looked after my car is a credit to the company.She kept me informed of the process and has a fantastic attitude towards customers.

Service

polite and friendly service

Service

I was satisfied with the service and with the transfer from the showroom to Worcester and back. However after being washed the car had been left in the sun and had not been dried. The windows were so badly streaked we had to stop to wipe them.

Service

kept informed throughtout visit . swiftly moved through the process

Service

Hannah and the team are most helpful, engaging and descriptive. Communication is key and their communication skills and timing are A*

Service

Courtesy and hire car were arranged swiftly during repair.

Service

I believe the service is false

Service

Superb customer service, front desk welcomed me back by name when I returned to collect my car.Car ready on time and brought to the door for me. Very pleasant surroundings and facilities in customer waiting area

Service

The downside was the sales pitch.Tried to get us to have a service. Warned us about the suspension, yet our car had only just had a MOT at a private garage. There were more warning lights on the dash than when we had taken it in.

Service

You did what it said on the tin

Service

Based on my experience on the day . Attention to detail and good time keeping .

Service

My service was performed extremely quickly and to a good standard.

Service

This isn't the first time that a safety recall job has been closely followed by a safety warning light signalling a problem. It is inconvenient to have to bring my car back in.

Service

As above.

Service

Garage most helpful in collecting vehicle, carrying out work and keeping me informed of progress before delivering vehicle back.

Service

The issue was resolved and they even wash and vacuumed the car prior to handing it over

Service

I never received a copy of my service report when I was promised by the female service advisor.

Service

Good staff reception and the work as described above

Service

Great facilities, car park, landscaping, large airy building with coffee, papers and loo facilities. Excellent well informed reception and service staff, on-time service and car valeted.

Service

Good experience

Service

I requested an instruction book for the radio/sat nav,and your man sourced and supplied for me when I collected my car.Excellent service.

Service

I always have to reset tyre pressure, this time one tyre was at a different pressure as well

Service

I have been pestering the sales staff at Rybrook Worcester now for over 12 months, they've worked tirelessly to find me a car I want at my budget.

Service

Rybrook failed to give a quote for body repairs. The body shop guy went home at noon before appraising my car. I was promised a subsequent phone call which didn't d not happen. Very poor service.

Service

I don't like being charged a diagnostic fee for telling me what is wrong with the car. This should be a free service as there is no cost to BMW with this. Also, the service person did not fully explain the issue to me or release diagnostic codes.

Service

Not given 5 stars as I would like to speak to a service advisor after the car has had a service/repair to discuss what had to be replaced on the car rather than being given the keys to my car by a receptionist and told paperwork will be posted.

Service

Long running saga - parking sensors poorly fitted & malfunctioning. Local BMW (Berry Chiswick) refused to fix them. Agreed to bring the car back to be fixed a Worcester - 250 mile round trip. Car initially presented a week later with same issues.

Service

This was my first experience of a BMW service and I was very pleased with the quality of service from the initial booking to the end. The front of house staff were very welcoming and friendly, and I was able to get on with a couple of hours of work

Service

I arrived and after about 45 mins was told 3 other cars were booked in for same appointment. shoukdnt have taken 45 mins to tell me that. if other customer hadnt over heard would have had long wait for my wait appoitment (3hours or so)

Service

Everything went very smoothly and on time. Staff very helpful.

Service

Every thing met expectations

Service

Ease of booking. Excellent customer service on arriving, very professional presentation from the receptionist to the service manager. All aspects of the service made very clear. My request for a sales rep to call me was facilitated.

Service

Great service again thank you.Car collected and returned which really is a massive help to me.Kept well informed throughout and appreciate that car was cleaned too.

Service

Service was up to the usual high standards

Service

Had to point out to the service team that the service I had booked was £225 and not the £330 quoted so felt somewhat disappointed that if I hadn't known I would have paid an extra £105 for the same work.

Service

Pleasant professional curtious get jib done.

Service

Prompt service , kept informed polite service advisor

Service

Car booked into rybrook via bmw emergency service fault found promptly

Service

The repair was perfect.

Service

Friendly staff. Everything on time. Very good, very new courtesy car.

Service

Car collected on time and returned. Was informed I had to pay for iDrive software/nav update but this is free, dealer should be aware as was I. Sat nav pro includes free updates for 3 years, download to mem stick and update according to BMW website

Service

Cost is still a little high but a lot better and I could not get a replacement car off you, the rest id good

Service

All staff very friendly and accommodating.

Service

The car was returned and the windows not working correctly and the roof would not lower.

Service

My car wasn't looked at on the day it was booked in for, which then delayed the process of fixing the issue it it was booked in for regarding ordering parts leaving me without a car for longer.

Service

Service was good. Work not completed in a day but not a big drama. It was for an upgrade to twin electrics on a tow bar on a X5 bought from another dealer. I understand that they provided the wrong reg so the part delivered was for a X1

Service

You had the car on three occasions in an attempt to repair the rear right light system, asking you to check other lights as the fault was a known internationally. You then refused to fix the wing mirror despite this fully working when submitted

Service

Excellent service

Service

The main issue has not been resolved

Service

Everything was completed on time and i was kept fully informed of issues arising and general progress. the coffee is lovely!

Service

Excellent service all round

Service

The whole customer service approach is spot on from when you make your service appointment on the phone to when you deliver the car and collect it after the service

Service

all completed as expected

Service

Car collected as agreed, Check over and MOT carried out at no cost with no issues found and car returned in plenty of time

Service

because I was only called at 4.30 to say my car would not be ready for collection and had to wait over another hour for another car. I was otherwise completely satisfied

Service

Quick efficient service. Polite staff pleasant environment. Need better magazines though!. Slight issue with car - run flat sensors not reset properly, I had to stop on my journey home to reset.

Service

Third consecutive BMW3 series because of Rybrook's excellence

Service

Servicing seems to have been carried out satisfactorily.I was disappointed that the valeting was not very thorough

Service

Rybrook Worcester were friendly, helpful and gave a range of options for the car to be delivered. I was alerted to the upgrade by another garage but always prefer to use Rybrook Worcester.

Service

Staff very courteous. Work carried out (presumably) satisfactorily.

Service

The moment I entered, I am welcomed and attention was provided to my needs on that day.

Service

The problem was looked at, but can not be fixed yet.

Service

I dropped my car off for a recall to be performed and was kept waiting 20 minutes just to hand over my key. When I went to reception to ask why it was taking so long a young lady said she would get the paperwork straight away and it still took 5 min

Service

Job done well.

Service

Friendly, professional and helpful

Service

As usual the service received was excellent. Very comfortable, friendly atmosphere. All staff were courteous, helpful and professional.

Service

Coffee, Biscuits, Nice Staff, what more could you want..

Service

My m3 was in for MOT.I have some minor pitting to wheels and requested the body shop dept to quote.The figure of £90 per wheel seemed excessive,I requested a breakdown but still do not know what the amount included.Having owned 8 BMWs this is usual!

Service

Still waiting for a response for asking for a quote for an option to be fitted

Service

Hospitality and service I received was first rate, I almost gave this 5 Stars, but held back as I thought the Valet could have been better

Service

Quick and very friendly

Service

Excellent communication and service

Service

My car was picked up and returned. Everyone keeper me informed. It came back Washed and pristine

Service

Everything was completed satisfactorily with little effort from myself.

Service

Even when things went differently than expected - MOT failure due to brakes, e.g. the brakes system recall... I was not inconvenienced.

Service

Every thing was carried out as required except the recomendation to supply a new battery is still to be actioned.

Service

Car returned with scratches on wing

Service

Really good professional helpful service, very comfortable ,staff listen .

Service

Superb attention from your staff at vehicle drop off and collection

Service

All the work I requested to be done was not completed to my satisfaction. When I was later asked for feedback by the centre I was told to pop the car back in and they would do it (40 mile round trip for me) The car also came back dirtier than it was.

Service

Car taken in at agreed time/date & courtesy car was vehicle was waiting. Contacted later that same date advising vehicle was cleaned & ready for collection. Following collection & during the drive home, it was discovered an additional fault existed.

Service

because all was fine

Service

nothing to find fault with

Service

The service booking and service on the day was good. It did take longer than originally quoted but this was not a problem for me.

Service

Poor service and frustratingly disappointing against hopes

Service

Car not valeted 100%

Service

Tom Sparks said when I had my running in service I could have half an hour or so with Jordan to explain about the car. I offered to collect the car to suit Jordan and was told no problem he's here all day. When collected no Jordan.

Service

Faultless service

Service

Very polite and the car returned clean and no problem with the car since

Service

Service was courteous and work was completed on time

Service

Service and MOT carried out as required & hospitality exceptional, however a little disappointed that quoted to replace a whole wing mirror to fix a minor miss-alignment of its shell & a long-standing issue I have regarding wheel noise not mentioned.

Service

Over charged. Felt they were taking advantage. Cotswold were much cheaper.

Service

Fixed the issue. Professional and friendly service. Loan car was perfect for my needs.

Service

It just took a little longer (maybe 30 minutes longer) than I expected. Otherwise, everything else was great.

Service

Work completed as stated within the time frame communicated.

Service

Very professional outfit, made to feel welcome, couldn't do enough for you.

Service

My car was bkd in for MOT and full valet. The car collected at 8.20am and not returned until 4.45pm the same day and the valet had not been completed, half done and very untidily finished. Paid in full at 3.30pm car promised rtn at 4pm by 4.20 no car

Service

Efficient service start to finish

Service

I take it as read that the work will be to BMW standard. I was kept informed re. progress as I opted to wait, and was pleased (relieved) that the omnipresent 'background' music was toned down and not intrusive.

Service

Prompt attention.. nothing too much trouble, courstey car. Great service and job.. took all the hassle away. Good lounge area with technology connections..

Service

Hassle free attentive experience

Sales

As above

Sales

I was very satisfied during purchase, negotiations were carried out sensibly .I was confident I was getting exactly what I wanted , I was kept informed during the delivery period . On collection plenty of time was given to explain the new vehicle .

Sales

Kept up to date with the delivery of the car

Sales

As above

Sales

Always felt welcome and spent the time to explain everything i wanted to no

Sales

Could not of been more helpful

Sales

Salesman was knowledgable but not pushy.

Sales

Although the sales person I have dealt with for the last four years had left, he took the time and trouble to phone me to let me know that he was leaving - exceptional!! Not only that he handed me over to a colleague who was very similar in approach.

Sales

All staff were welcoming, helpful and attentive, particularly Lewis who talked me through the process.

Sales

Good as always

Sales

Dan Roebuck, your sales executive, was extremely patient in understanding my needs, exactly what I required, and coming up with the right solution. Dan is a credit to Rybrook.

Sales

Dan Roebuck my advisor at Rybrook was excellent in every respect. He gave me all the details I needed and explained everything very clearly. The service was impeccable.

Sales

Brilliant service as usual. Martin Ranford is an excellent sales person. Never too pushy and always given you all the information and facts for you to think abut etc before purchasing a new car.

Sales

Completely satisfied due to Tom Sparks, he's a credit to Rybrook at Worcester. Excellent throughout.

Sales

Very professional and personal service from start to finish. Dan seemed to take a personal interest in my choices and kept me updated throughout on the new-build timeline.. I felt that I was receiving a well- tailored service throughout

Sales

Declan Hubbard has been fantastic from start to finish - the process of purchasing a new car from Rybrook of Worcester with Declan has been simple, enjoyable and reassuring. I have been very pleased with the communication by email and telephone.

Sales

The most professional dealership I've dealt with and Martin Ranford was more than helpful

Sales

Overall outstanding customer Service by Declan and Gary Rudge . Exceeded all our expectations. Thank you .

Sales

Dan Roebuck at Rybrook Worcester could not have been more helpful with test drives, ordering and delivery of our new vehicle. Great service!

Sales

From beginning to end the service provided by Rybrook in general and Dan Roebuck in particular was exemplary

Sales

Customer service was examplary provided but Tom Sparks

Sales

Could not fault the service.

Sales

Excellent knowledgeable staff, good facilities

Sales

Fantastic experience from start to finish.

Sales

the best customer service anywhere in the UK!

Sales

Customer services was excellent from reception staff through to sales. Very pleased and it made me feel confident with my purchase. Anthony Davies was patient, knowledgeable and extremely helpful.

Sales

The staff were very attentive from the moment we walked into the showroom.We were kept up to date on the delivery of the new car and it arrived as promised.

Sales

All the team at Rybrook Worcester were very helpful. Martin Ranford was especially helpful and knowledgeable at every stage.

Sales

Excellent advice, service and handover

Sales

Good thorough service, kept up to date on progress and handover was smooth and informative.

Sales

Dan was extremely helpful and responsive

Sales

We were both looked after very well and any information we required was readily given

Sales

Lovely staff, very friendly, lovely atmosphere. Salesman, Tom, very polite and experienced. Vast knowkedge

Sales

Martin Ranford fully understands my needs and motivations