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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

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The All New BMW 5 Series

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Free End of Warranty Check

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Benefits of buying your BMW from Rybrook

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BMW i3 Service Inclusive

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BMW APPROVED USED CARS.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Head Of Business

Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

David Froggatt

Aftersales Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Thom Price

Bodyshop Manager

Stewart May

Parts Manager

Emma Smith

Senior Corporate Sales Executive

Jade Mooney

Corporate Sales Executive

Hannah Carver

Trainee Corporate Sales Executive

Anthony Davis

New Car Sales Executive

Tom Sparks

New car Sales Executive

Tom King

Retail Manager - New Car Sales

Martin Ranford

New Car Sales Executive

Lewis Bannister

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Adam Page

Local Business Development Manager

Dale Ritchie

Used Car Sales Executive

Chris Pollard

Used Car Sales Executive

Matt Barton

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Hazel Green

New Car Sales Administrator

Becky Showell

Used Car Sales Administrator

Arrash Erfon

Service Team Leader

Emma Smith

Service Advisor

Natalie Williams

Service Administrator

Michael Luxford

Service Administrator

Emma Rowell

Service Apprentice

Rob Gayden

Warranty Administrator

Shaun Morris

Parts Advisor

Chris Thompson

Parts Advisor

Adam Sutterby

Parts Advisor

Helena Cleaver

Service Administrator

Sharon Karlsson

Accounts Supervisor

Amy Rooney

Accounts Assistant

Hannah Taylor

Reception Team Member

Milly Thorndike

Reception Team Member

Cat Oakey

Reception Team Member

Thea Rose

Reception Team Member

Mark Taplin

Workshop Controller

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient courteous service carried out without any problems.

Service

Excellent, prompt service.

Service

Booked in for 1.5 hr "while you wait" service. Took 3.5 hours. Then was told car had been ready but I wasn't told! Asked for error on seatbelt alarm to be fixed, Told there was no problem. It came on again as I drove off! Now have to go back! 3hrs?

Service

Attention to detail very good.

Service

It was excellent service and work was carried out quickly and I was informed about any work that might need to be done. The waiting area is a pleasure to be in and staff very friendly and helpful

Service

Everything went as planned from the moment we stepped into the showroom we were looked after.

Service

Pleasantly received and work dealt with satisfactorily.

Service

Good service start to finish.

Service

Insides of car dirty from fitter's dirty handprints everywhere. A plastic grommet, which turns out to be a door fitting, was left on the front passenger foot well. I emailed about this and got an adequate response / apology.

Service

All went very smoothly

Service

Everything went like clockwork

Service

Yet again I arrived at this branch to get my car serviced having had a price given over the phone to discover "...it needs an extra check" This time it was a "Service Interval check" - only an extra £50

Service

My vehicle was damaged whilst at BMW. This was eventually acknowledged and a repair carried out free of charge. It couldn't be done straight away which was disappointing. There seems to be a lack of courtesy cars also which makes things difficult.

Service

Everything was done as stated. No quibble, no hassle, very straightforward and easy

Service

Professional and personal service.

Service

car dropped of early and courtesy car provided.when collected car it had been valeted and had no problem with vehicle when collected

Service

Fantastic as always

Service

All my needs were met, particularly the manner in which I was allowed to collect a courtesy early to allow me to get to work at 7am on the following work day

Service

The customer attention and service was very good

Service

I appreciate that the showroom was busy with a VIP weekend, however my keys and paperwork were handed back to me by reception and they could not answer a question I had in regards to the vehicle.valet poor rubbish thrown on back seat not in a bin.

Service

From the time I arrived, everyone welcomed me, the loan car was ready and all worked like a clock. I give them 10 not 5!!!

Service

Booked for MOT, problem with vehicle found and fixed under warranty. I was updated at the time and was even found a vehicle when mine was kept overnight.

Service

service was 5 star standard and above

Service

Professional but friendly from start to finish

Service

What can I say? I was completely satisfied!

Service

No problems with service at all

Service

Very helpful and friendly member of staff. He soon answered a query when my car was returned to me.

Service

very efficient, competent and friendly.

Service

Service etc. was excellent. However I had mentioned frayed leather on the door panel to the service team twice & no one has got back to me!

Service

Very friendly and efficient service experience. Great hospitality too.

Service

My car was serviced in under the two hour period that was estimated.Staff are polite efficient. Overall very pleased .

Service

Car returned by exceedingly nice driver,the car nice and clean inside and out,I have been unable to drive or clean it since last Sept.owing to a heart condition.

Service

The seat cover was replaced and the service was friendly

Service

Everything was great.... However I was told I had to replace fuel in the courtesy car - we brought our vehicle in to have a recall fault fixed at our inconvenience. I see this as sheer penny pinching and it did not reflect great on the dealership.

Service

Considering I just walked in with a problem with the car it was dealt with quickly and professionally and I was kept informed throughout. The service advisor that dealt with me was helpful and explained things.

Service

service document clearly stated a complimentary wash and vacuum was completed this was not true!!

Service

Wait service, with coffee and good internet, so I could work

Service

Easy to contact, excellent friendly service

Service

I was dealt with in a courteous manner by the reception and service staff

Service

After 2 years of constant issues with my brake system, another £550 parted with just last week, my brakes continue to grind and cause concern.

Service

When I go my car back the windscreen on the inside was soaking wet. When I wiped it it have left smears.

Service

Provided me with exactly what I wanted.

Service

They were able to sort me out with my flat tyre.

Service

Good communication, reception and aftercare

Service

Staff were very friendly, provided with refreshments whilst service was carried out on the car, returned lovely and clean.

Service

After having new brake pads fitted the sensors were not successfully reset necessitating a second visit to the BMW Centre

Service

A pleasant welcome. Admin including a loan car completed quickly. Was called when the car was ready to pick up. Quick exchange of vehicles at Rybrook. Shown to my car outside Rybrook. Work completed to my satisfaction.

Service

.

Service

The reception staff were very efficient. They offered to make me a drink while I was waiting for the service department to become available. The service staff again made every effort to make sure I was happy with what was going on and the outcome

Service

Very professional approach; update on progress of the work provided; comfortable customer area.

Service

I sought a 2nd opinion from an independent garage who confirmed that none of the BMW quoted faults were actually what was at fault, potential of £1600 of work not needed

Service

Great facilities, final costs in line with expectation.

Service

Easy to arrange appointment good service and pleasant staff

Service

The problem was fixed quickly and efficiently

Service

courteous and professional service

Service

Very efficient

Service

Excellent as always

Service

They had the car in for a service and quotes on some minor paint repairs. Late afternoon they rang to say it was ready. It wasn't. We waited for around 45 mins. They had not had the paint repairs assessed, despite having it for several hours.

Service

Nice welcome, prompt response, polite staff, nice environment to sit down.

Service

They did everything I askedbery

Service

Staff courteous and helpful.

Service

Car was booked in promptly and the problem resolved that day

Service

Everything went smoothly and the car was handed back in a clean condition.

Service

On time, professional and courteous, kept me informed and took a genuine interest in making sure I was happy with the work done/proposed.

Service

Staff courteous and kept informed of progress while I waited

Service

Overall good how 2 issues, car was late being returned and passenger wing mirror no longer angles downwards when reversing

Service

Usual efficient service both in booking and on the day.There was a minor problem in that the tyre warning message was displayed.Although tyre pressures are OK, it seems the electronic diagnosis has to be reset to remove the message.

Service

Friendly Professional and attentive personnel.

Service

It was definitely a team effort. My car required a service and I was interested in exchanging my car for a new one. Declan Hubbard and Adrian Mold deserve a mention for arranging for me to achieve both the above in one visit.

Service

Felt very welcome, kept fully appraised of what was happening

Service

Phoned up to discuss the problem. Booked in for the following day. On arrival given a hot drink, discussed the problem with customer service adviser. Given a time scale for completion of the work. Completed early and car washed and hovered.

Service

top notch service experience could not have been better

Service

Top service , but no washer fluid topped up

Service

Friendly efficient staff.

Service

Very a tentative and kept informed about the progress of the work being carried out.

Service

A problem was rectified quickly.

Service

Very welcoming and pleasant experience

Service

The work was done well and the customer service was excellent. The service record on the car was not updated which led to a 30min delay at the end, but this did not detract from a positive experience.

Service

New front wheel to replace damaged wheel. Tyre pressure was not as it should have been (used rear setting) Service Advisor extremely good at time of visit and when later advised of "fault". No issues as a result

Service

Not 5* because inside of car, ( driver's side) was not clean, and carpet was very wet.

Service

Always very professional and helpful.

Service

Job completion as required with only slight delay

Service

Very attentive service and attention to detail. The service advisor let me know what was going on every step of the way.

Service

My only problem was being kept waiting to collect my car. I was informed by telephone the car was ready for collection. When I arrived I was kept waiting for some time and had to remind one of the receptionists I was waiting.

Service

Polite, professional customer service, and all completed to plan

Service

Efficient, polite, friendly, everything as expected.

Service

Everything was completed to my satisfaction.

Service

Outstanding service

Service

The service to our car was very good .except a part that needed to be fitted had been delivered incorrectly .but this was not Rybrook fault.

Service

High level of service. As a customer i was made to feel special. My specification was listened to and I was given options based upon this, rather then trying to sell me something else.

Service

As usual the standard of service was very good

Service

The work was completed swiftly and efficiently.

Service

Car dealt with swiftly as expected

Service

Service was swift and all the staff are very friendly. My only gripe was I forgot to tell them not to wash my car, this has resulted in swirled paint.

Service

I requested blue for topping up my car. Was told I had to do this through the service team. Was disappointed to find more than half the bill was for labour when I had originally requested the fuel.

Service

I was completely satisfied with the purchase of the new car. There were some tangential issues with the sale of my previous car which took a little time to resolve.

Sales

Rybrook Worcester, in my experience has a unique style in the way in which they make the customer feel 'special'. I have purchased cars from premium brands including Mercerdes and Bentley in the past but Rybrook BMW in truth are streaks ahead.

Sales

Expectations set by sales staff delivered on without exception. A feeling that the transaction mattered as much to them as it did to me.

Sales

Anthony Davis was extremely efficient, the hand over was very smooth and the experience was fine.

Sales

Greeted immediately on arrival by a smiling receptionist. Offered coffee/tea. Made exactly as I asked for. Very pleasant salesperson. Made to feel important to him. No pressure applied to buy a car.

Sales

Declan and Tom were exceedingly helpful and made the purchase pleasant and enjoyable

Sales

Absolutely first class service from Tom Sparks and Tom King

Sales

Very professional and efficient, yet friendly too.

Sales

From Start to finish Tom Kept me updated and informed and I couldn't ask anymore than that, Tome did exactly what he said he would do and when he said he'd do it which I believe is rare. Tom made sure buying a BMW was the experience it should of been

Sales

Great communications. courteous and efficient service, did everything they said they would. Pleasant surroundings

Sales

Smart Premises. Warm welcome on first visit (without being "pushy")Excellent product knowledge and friendly and professional sales approach.Every stage of the process was very logical and transparent and communication was prompt and efficient.

Sales

I used Rybrook BMW in Worcester even though it is some considerable distance from home because I was so dissatisfied with my local dealer (Sytner Leicester) Experience at Rybrook ( Declan) was excellent totally the opposite of my local dealer

Sales

Was kept well informed throughout the process with emails and phone calls to update on the progress towards pick up. Friendly and approachable staff, in particular Dan the sales exec, who was my point of contact. Car was immaculate on pick up

Sales

Very good communications and service

Sales

Sales staff were not pushy, yet friendly and knowledgeable (even when I had previously come in without showing interest in purchasing car)

Sales

Martins approach suits our style of buying perfectly. Friendly welcome and offer of drinks always

Sales

Helpful friendly and informative

Sales

Every thing went to plan - each promise was kept. The service was friendly, knowledgeable and professional

Sales

Lewis, who dealt with my purchase from enquiry to handover, was exceptional. He replied promptly and politely to emails, was always reachable by phone, and went above and beyond for me (coming out to my house for paperwork, etc.). I could go on!

Sales

Simple clear offer and reasonable negotiation, availability of salesman for queries, car ready when wanted.

Sales

There is no hard sell, they listen to what you are looking for and what your target payment you would like to pay and unlike other dealerships there is no rush to get you pinned down to a car and then onto the next customer.

Sales

The whole process of purchasing my new car was done with the minimum of fuss and i didnt feel any pressure at all.

Sales

From day one I was dealt with respect and in a professional manner by a Tom Sparks. A pleasure to deal with. My second BMW from this dealership and highly recommended.

Sales

Dawn was excellent. There's always room for improvement and so I don't give full marks in surveys. This is my third BMW franchise (previously Benham and Sytner), as the others in the longer term fell short....we shall see how Worcester do going.

Sales

First class service from the beginning of the process to collection of the vehicle.

Sales

Friendly, helpful and efficient staff with excellent customer service.

Sales

Couldn't do enough for me and kept me up to date every step of the way. They have even held the car for me until I get back from working overseas

Sales

Because I was completely satisfied.

Sales

Everything handled well and efficiently. Follow up also good

Sales

Very attentive. Good at keeping in touch. Friendly and competitive.Rybrook local to home. Pleasant environment and good coffee.Excellent familiarisation with vehicle at collection.

Sales

Always had time for me and they satisfied my requirements perfectly

Sales

Having initially found compromise options, Tom went above and beyond to get the right car for me (sourcing it from Wales and making the modifications I wanted). Can't ask for more than that!

Sales

very satisfied

Sales

Salesman was very attentive and informative.

Sales

The Level of Attention and Interest from Declan Hubbard in particular and also Tom King was second to none ! , the Transaction was conducted in a Relaxed Manner .

Sales

Dawn is a credit to Bmw, she made me feel like a human and not a walking disability . She always kept me in the loop with the progress of the car and so professional in all aspects of her work with me I think sometimes the person makes the sale

Sales

All good, Martin Ranford was very professional, courteous, gave me a step by step guide on paperwork and procedures. My car was ready on time and my expectations were met.

Sales

The experience was good in the normal BMW functional way. Every thing was completed, car well presented. Sales staff helpful knowledgeable friendly. A little bit of wow could be added in, other car makers do this now..