Loading...

ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

Contact Us Form I need a Service or Repair

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

The All New BMW 5 Series

Read

Free End of Warranty Check

Read

Benefits of buying your BMW from Rybrook

Read

BMW i3 Service Inclusive

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Chat Shoker

Head Of Business

Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

David Froggatt

Aftersales Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Thom Price

Bodyshop Manager

Stewart May

Parts Manager

Emma Smith

Senior Corporate Sales Executive

Jade Mooney

Corporate Sales Executive

Hannah Carver

Trainee Corporate Sales Executive

Anthony Davis

New Car Sales Executive

Tom Sparks

New car Sales Executive

Tom King

Retail Manager - New Car Sales

Martin Ranford

New Car Sales Executive

Lewis Bannister

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Adam Page

Local Business Development Manager

Dale Ritchie

Used Car Sales Executive

Chris Pollard

Used Car Sales Executive

Matt Barton

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Hazel Green

New Car Sales Administrator

Becky Showell

Used Car Sales Administrator

Arrash Erfon

Service Team Leader

Emma Smith

Service Advisor

Natalie Williams

Service Administrator

Michael Luxford

Service Administrator

Emma Rowell

Service Apprentice

Rob Gayden

Warranty Administrator

Shaun Morris

Parts Advisor

Chris Thompson

Parts Advisor

Adam Sutterby

Parts Advisor

Helena Cleaver

Service Administrator

Sharon Karlsson

Accounts Supervisor

Amy Rooney

Accounts Assistant

Hannah Taylor

Reception Team Member

Milly Thorndike

Reception Team Member

Cat Oakey

Reception Team Member

Thea Rose

Reception Team Member

Mark Taplin

Workshop Controller

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly, professional and helpful

Service

As usual the service received was excellent. Very comfortable, friendly atmosphere. All staff were courteous, helpful and professional.

Service

Coffee, Biscuits, Nice Staff, what more could you want..

Service

My m3 was in for MOT.I have some minor pitting to wheels and requested the body shop dept to quote.The figure of £90 per wheel seemed excessive,I requested a breakdown but still do not know what the amount included.Having owned 8 BMWs this is usual!

Service

Still waiting for a response for asking for a quote for an option to be fitted

Service

Hospitality and service I received was first rate, I almost gave this 5 Stars, but held back as I thought the Valet could have been better

Service

Quick and very friendly

Service

Excellent communication and service

Service

My car was picked up and returned. Everyone keeper me informed. It came back Washed and pristine

Service

Everything was completed satisfactorily with little effort from myself.

Service

Even when things went differently than expected - MOT failure due to brakes, e.g. the brakes system recall... I was not inconvenienced.

Service

Every thing was carried out as required except the recomendation to supply a new battery is still to be actioned.

Service

Really good professional helpful service, very comfortable ,staff listen .

Service

Car returned with scratches on wing

Service

The service booking and service on the day was good. It did take longer than originally quoted but this was not a problem for me.

Service

Superb attention from your staff at vehicle drop off and collection

Service

because all was fine

Service

nothing to find fault with

Service

Car taken in at agreed time/date & courtesy car was vehicle was waiting. Contacted later that same date advising vehicle was cleaned & ready for collection. Following collection & during the drive home, it was discovered an additional fault existed.

Service

Poor service and frustratingly disappointing against hopes

Service

All the work I requested to be done was not completed to my satisfaction. When I was later asked for feedback by the centre I was told to pop the car back in and they would do it (40 mile round trip for me) The car also came back dirtier than it was.

Service

Car not valeted 100%

Service

Faultless service

Service

Tom Sparks said when I had my running in service I could have half an hour or so with Jordan to explain about the car. I offered to collect the car to suit Jordan and was told no problem he's here all day. When collected no Jordan.

Service

Over charged. Felt they were taking advantage. Cotswold were much cheaper.

Service

Very polite and the car returned clean and no problem with the car since

Service

Service and MOT carried out as required & hospitality exceptional, however a little disappointed that quoted to replace a whole wing mirror to fix a minor miss-alignment of its shell & a long-standing issue I have regarding wheel noise not mentioned.

Service

Service was courteous and work was completed on time

Service

It just took a little longer (maybe 30 minutes longer) than I expected. Otherwise, everything else was great.

Service

Fixed the issue. Professional and friendly service. Loan car was perfect for my needs.

Service

Work completed as stated within the time frame communicated.

Service

Very professional outfit, made to feel welcome, couldn't do enough for you.

Service

My car was bkd in for MOT and full valet. The car collected at 8.20am and not returned until 4.45pm the same day and the valet had not been completed, half done and very untidily finished. Paid in full at 3.30pm car promised rtn at 4pm by 4.20 no car

Service

I take it as read that the work will be to BMW standard. I was kept informed re. progress as I opted to wait, and was pleased (relieved) that the omnipresent 'background' music was toned down and not intrusive.

Service

Prompt attention.. nothing too much trouble, courstey car. Great service and job.. took all the hassle away. Good lounge area with technology connections..

Service

Efficient service start to finish

Service

Friendly welcome, receptionist took keys and sorted booking in so I could get away quickly, service completed within agreed timescale and collection straightforward. Only minor gripe is interior valet only seemed to extend to vacuum

Service

I replied to this but my answer then moved (I have no idea why)to the box to answer ' How are you satisfied with the car'. I'm totally satisfied with it.

Service

Painless and effortless as always :-)

Service

Slight disconnect between recall letter promise and dealer service provided. See further below.

Service

My visit was arranged for my winter tyres to be changed back to my summer tyres. Unfortunately the summer tyres were not received back at the BMW dealership on the day they were scheduled so I had to bring my car in at a later time than planned.

Service

After my previous experience it has partially restored faith in B.M.W. where I was not pleased with the level of service.On this occasion service could not have been more helpfull.

Service

Good service

Service

The repair was done on time ant the contact for the day went beyond service to clean the windows in the car even after it had been washed

Service

They did what I wanted them to do in a timely and friendly manner.

Service

Not good information given

Service

Quick n easy

Service

Good prompt service. Pleasant and knowledgable staff

Service

I had to wait for about half an hour to get my courtesy car.I was having the free valet.I cleared out the boot but when I got home the had not cleaned it at all

Service

Your estimate for the work required to fix my car was insane at £2,600. I had the car repaired by a BMW specialist who was able to isolate the issue and repair it for £760 (including their diagnosis).

Service

Thank you to Adrian and Dan for excellent customer service.

Service

The problem ( a puncture) was rectified and I was kept informed with progress.

Service

Everything ran very smoothly from start to finishAll staff were very pleasant and professional

Service

Time taken was as stated. Everything expected was done. Comfortable waiting area where I could work.

Service

Efficient and as booked in with courtesy car waiting when I arrived

Service

Reception good. Service and resolution of additional problem good.

Service

It was carried out quickly and professionaly as always.

Service

Excellent service from reception staff to Service Team

Service

the scratch repair i had carried out was fantastic.

Service

Excellent service from Rybrook . All staff were courteous and efficient and my car was serviced and valeted within the specified time.Also great coffee!

Service

Smooth delivery and return. Resolved previous service issue

Service

I collected my car to find severe scratches on my bonnet. 2 days ago, after noticing oil on my drive, the oil warning light was issued on my dashboard. I've checked the engine Andy there is no oil in my car at all. A week and a half after a servic

Service

Efficient, friendly, service driven.

Service

it was only there for an MOT & tracking and all carried out accordingly

Service

Because I was completely satisfied

Service

Excellent customer service

Service

Again, Aarash has been very helpful.

Service

I purchased bulbs for main beam headlights and on asking was advised they were simple to fit - on returning home I found they were anything but, as the access was via the wheel arch!Music in the showroom exceedingly loud, went to mini, fitted free

Service

Disappointed that I was made to feel that the problem with our car was caused by ourselves when it wasn't. There needs to be a certain amount of trust between dealership and customer.

Service

Every person from the receptionist, to the staff who gave me details of work completed on my car, was friendly, polite and informative.

Service

Always superb

Service

Excellent service, great hire car and my car was ready an hour early

Service

Informed to bring in car specific time and on return car would be washed and Valeted which it was not, just jet washed.

Service

Work carried out well within the estimated time. This was important because I had a waiting appointment.

Service

First class service from start to finish always kept informed along the way on progress and price.

Service

Everything handled quickly and easily

Service

As usual quick and efficient.

Service

The service and personal manner of Emma Rowell your service representative was excellent; she kept me informed throughout the day; exceeded my expectation by arranging all work to be completed on the day, despite my expecting a 2nd visit. thank you

Service

Absolutely no problems with service experience once in the in the actual dealership but the approach and parking leave a lot to be desired. So much so that I asked to speak to some re this whilst on site.

Service

I had continual calls and reminders of the completion time.

Service

Service completed but car service lights and electronic logbook not reset so had to make another visit. Also had to wait nearly 1 hour for a driver to take me to the railway station (although the chap who did take me in the end was lovely).

Service

You solved a puzzling problem with my car's electrical system

Service

I am a difficult customer to please as I demand high performance and customer service from BMW. Rybrook did a great job looking after me.

Service

AS EMAILED TO RYBROOK AT W0RCESTER, THIS WAS AN OIL & AIR FILTER CHANGE , ALSO REGAS OF AIRCON SYSTEM..therefore I have no way of knowing what has been done , as nothing shows externally, have to assume all was done correctly !

Service

New wing scratched on Passenger side in your workshop.Drivers side front Wheel Damaged in your workshop.Car came back very dirty.Complained to lady on phone and i was told by the lady "I CAN ASSURE YOU SIR THAT YOUR CAR WAS WASHED"

Service

When I took my car in I asked if it could be serviced while I went to a funeral. That would mean BMW got back their car earlier. When I returned it was ready washed. The service was excellent and was most helpful to me saving me a lot of extra time.

Service

Very efficient Service contact - Ms Rowell

Service

Shortly after service adblue light came on , Leading me to think , if this wasn't checked then what else was done

Service

Tom Whatmore did a great job

Service

After waiting half an hour had to remind them I was there and waiting for MOT to be carried out. Didn't inform me at the time of service and MOT that there had been a problem with a ceased valve cap. I now can't check my tyre pressure.

Service

Time taken for replacement car was unacceptable. Car returned with minor abrasive damage to sill.Repair however was diagnosed and repaired efficiently.Well informed as to progress.

Service

All was good and would highly recommend Rybrook Worcester, price seemed higher than expected for a service.

Service

Couldnt have asked for anything more

Service

Thorough in doing a health check on the vehicle and identified a potential fault and completed remedial work. Kept me informed and transported me to and from my place of work

Service

The car was serviced as required.

Service

The specific problem which I asked to be resolved at the service was not addressed. When I rang service dept. to point this out, no one was available and no one rang me back. I rang again, again no one available, again no one rang back.

Service

My vehicle had not been long out of warranty when it developed a fault. Excellent customer service, a quick turn around and a reduced bill due to a contribution.

Service

Kept informed at each stage of work

Service

Friendly and efficient service from start to finish

Service

Excellent, prompt service.

Service

Efficient courteous service carried out without any problems.

Service

Pleasantly received and work dealt with satisfactorily.

Service

Everything went as planned from the moment we stepped into the showroom we were looked after.

Service

It was excellent service and work was carried out quickly and I was informed about any work that might need to be done. The waiting area is a pleasure to be in and staff very friendly and helpful

Service

Attention to detail very good.

Service

Booked in for 1.5 hr "while you wait" service. Took 3.5 hours. Then was told car had been ready but I wasn't told! Asked for error on seatbelt alarm to be fixed, Told there was no problem. It came on again as I drove off! Now have to go back! 3hrs?

Service

Good service start to finish.

Service

Insides of car dirty from fitter's dirty handprints everywhere. A plastic grommet, which turns out to be a door fitting, was left on the front passenger foot well. I emailed about this and got an adequate response / apology.

Service

Everything went like clockwork

Service

All went very smoothly

Service

Yet again I arrived at this branch to get my car serviced having had a price given over the phone to discover "...it needs an extra check" This time it was a "Service Interval check" - only an extra £50

Service

Everything was done as stated. No quibble, no hassle, very straightforward and easy

Service

My vehicle was damaged whilst at BMW. This was eventually acknowledged and a repair carried out free of charge. It couldn't be done straight away which was disappointing. There seems to be a lack of courtesy cars also which makes things difficult.

Service

Professional and personal service.

Service

car dropped of early and courtesy car provided.when collected car it had been valeted and had no problem with vehicle when collected

Service

Fantastic as always

Service

All my needs were met, particularly the manner in which I was allowed to collect a courtesy early to allow me to get to work at 7am on the following work day

Service

I appreciate that the showroom was busy with a VIP weekend, however my keys and paperwork were handed back to me by reception and they could not answer a question I had in regards to the vehicle.valet poor rubbish thrown on back seat not in a bin.

Service

The customer attention and service was very good

Service

From the time I arrived, everyone welcomed me, the loan car was ready and all worked like a clock. I give them 10 not 5!!!

Service

Professional but friendly from start to finish

Service

service was 5 star standard and above

Service

What can I say? I was completely satisfied!

Service

Booked for MOT, problem with vehicle found and fixed under warranty. I was updated at the time and was even found a vehicle when mine was kept overnight.

Service

Very helpful and friendly member of staff. He soon answered a query when my car was returned to me.

Service

No problems with service at all

Service

very efficient, competent and friendly.

Service

Service etc. was excellent. However I had mentioned frayed leather on the door panel to the service team twice & no one has got back to me!

Service

Very friendly and efficient service experience. Great hospitality too.

Service

My car was serviced in under the two hour period that was estimated.Staff are polite efficient. Overall very pleased .

Service

Fantastic experience from start to finish.

Sales

the best customer service anywhere in the UK!

Sales

Customer services was excellent from reception staff through to sales. Very pleased and it made me feel confident with my purchase. Anthony Davies was patient, knowledgeable and extremely helpful.

Sales

Excellent advice, service and handover

Sales

All the team at Rybrook Worcester were very helpful. Martin Ranford was especially helpful and knowledgeable at every stage.

Sales

The staff were very attentive from the moment we walked into the showroom.We were kept up to date on the delivery of the new car and it arrived as promised.

Sales

Good thorough service, kept up to date on progress and handover was smooth and informative.

Sales

We were both looked after very well and any information we required was readily given

Sales

Lovely staff, very friendly, lovely atmosphere. Salesman, Tom, very polite and experienced. Vast knowkedge

Sales

Dan was extremely helpful and responsive

Sales

Martin Ranford fully understands my needs and motivations

Sales

The whole experience of getting my new car

Sales

Rob Haywood Tom King Declan Hubbard All brilliant staff and very knowledgeableVery interested in providing customers with tailored solutions with any intense sales pressure A pleasure to do business with

Sales

I was treated with courtesy and given all the information I needed to complete my purchase.

Sales

They make it so easy.

Sales

Good handover by Tom Whatmore. We did run out of time which was a shame as we had 2 hours booked. and another customer came early, taking Tom away from me.

Sales

Everything happened very smoothly.Martin Ranford was particularly helpful

Sales

Tom was brilliant, great communication throughout and went the extra mile!

Sales

Friendly staff and good customer service

Sales

Dan the sales guy was very helpful, patiently answering all my questions. All the staff were very helpful always offering a delicious cup of coffee. No hard sell.

Sales

Well looked after by Martin Ranford and the team.

Sales

The garage bent over backwards to accommodate my every need. Martin Ranford the sales consultant was exemplary in every detail of the sale. Thank you!

Sales

Genuinely nice sales team, nobody was pushy or pressuring, lovely showroom and environment.

Sales

Very helpful, pleasant and attentive salesman in Lewis

Sales

The dealership worked hard to satisfy my every need and exceeded my expectations. Having dealt with audi as my last car was an a6 the BMW dealership were definitely much better.

Sales

The salesperson, Dan Roebuck advised on the car rather than push me into a car he wanted to sell, he kept me informed constantly about delivery and handed the car over very professionally.

Sales

Seamless process from start to finish - contact with my salesman was easy and he kept me updated with the progress of the order and delivery throughout.

Sales

Excellent work from Rybrook BMW and Martin Ranford.This is the 4th car I have bought from the Worcester dealership.I will return again.

Sales

Great service as always

Sales

Car was handed over quickly, and presented well on collection.

Sales

The sales representative was very personable, understood my requirements, and offered a great deal.

Sales

I have dealt with Martin and the team at Rybook for many years and must say the service has always been great but if anything this time it was even better. Just really easy to do business with and all extremely professional

Sales

Nothing was too much trouble

Sales

Very helpful and friendly. Gave us time

Sales

Smart dealership, friendly, helpful staff and reception

Sales

Very professional, kept informed through email and phone calls,

Sales

Excellent friendly service from the sales adviser

Sales

Absolutely fantastic service. Everything was explained and we felt we had made the right decision to choose a new BMW

Sales

The whole experience was first class from Sales (Declan Hubbard and Tom KIng) I have purchased cars from Rybook before and hey never fail to deliver the full experience.

Sales

Lewis was very professional and made the experience enjoyable and felt very valued. Unlike any experience I've had of buying a car.

Sales

Very well looked after by Rob & Declan

Sales

I'm extremely satisfied with the dealership, your are made to feel welcome the minute you walk through the door.Absolutely world-class organisation with brilliant stuff, who can't do enough to satisfy the customers

Sales

Having waited 8 weeks or so for delivery, I was constantly kept up to date by the sales exec Thomas Whatmore at Rybrook Worcester. I was very satisfied with the very thorough handover of the car, the follow up phone call..

Sales

Rybrook Worcester, in my experience has a unique style in the way in which they make the customer feel 'special'. I have purchased cars from premium brands including Mercerdes and Bentley in the past but Rybrook BMW in truth are streaks ahead.

Sales

I was completely satisfied with the purchase of the new car. There were some tangential issues with the sale of my previous car which took a little time to resolve.

Sales

Expectations set by sales staff delivered on without exception. A feeling that the transaction mattered as much to them as it did to me.

Sales

Anthony Davis was extremely efficient, the hand over was very smooth and the experience was fine.

Sales

Absolutely first class service from Tom Sparks and Tom King

Sales

Greeted immediately on arrival by a smiling receptionist. Offered coffee/tea. Made exactly as I asked for. Very pleasant salesperson. Made to feel important to him. No pressure applied to buy a car.

Sales

Declan and Tom were exceedingly helpful and made the purchase pleasant and enjoyable

Sales

I used Rybrook BMW in Worcester even though it is some considerable distance from home because I was so dissatisfied with my local dealer (Sytner Leicester) Experience at Rybrook ( Declan) was excellent totally the opposite of my local dealer

Sales

Was kept well informed throughout the process with emails and phone calls to update on the progress towards pick up. Friendly and approachable staff, in particular Dan the sales exec, who was my point of contact. Car was immaculate on pick up

Sales

Sales staff were not pushy, yet friendly and knowledgeable (even when I had previously come in without showing interest in purchasing car)

Sales

Very professional and efficient, yet friendly too.

Sales

Martins approach suits our style of buying perfectly. Friendly welcome and offer of drinks always

Sales

Smart Premises. Warm welcome on first visit (without being "pushy")Excellent product knowledge and friendly and professional sales approach.Every stage of the process was very logical and transparent and communication was prompt and efficient.

Sales

Helpful friendly and informative

Sales

From Start to finish Tom Kept me updated and informed and I couldn't ask anymore than that, Tome did exactly what he said he would do and when he said he'd do it which I believe is rare. Tom made sure buying a BMW was the experience it should of been

Sales

Very good communications and service

Sales

Great communications. courteous and efficient service, did everything they said they would. Pleasant surroundings

Sales

Every thing went to plan - each promise was kept. The service was friendly, knowledgeable and professional