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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

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PIECE TOGETHER THE PERFECT CHRISTMAS

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BMW XDRIVE.

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Trainee Parts Advisor Vacancy

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Portugal Wins Euro 2016 & A Bike!

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Benefits of buying your BMW from Rybrook

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Free End of Warranty Check

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We want your BMW!

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The BMW X1 Available on Motability

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BMW APPROVED USED CARS.

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Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Motablility at Rybrook Worcester

Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.

Meet the team

Chat Shoker

Head Of Business

Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

David Froggatt

Aftersales Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Thom Price

Bodyshop Manager

Stewart May

Parts Manager

Stuart Curtis

Business Manager

Debbie Bennett

CRM & Database Executive

Bianca Delord

Loyalty & Retention Executive

Natalie Saint

CRM & Marketing Executive

Emma Smith

Senior Corporate Sales Executive

Jade Mooney

Corporate Sales Executive

Hannah Carver

Trainee Corporate Sales Executive

Anthony Davis

New Car Sales Executive

Tom Sparks

New car Sales Executive

Tom King

Retail Manager - New Car Sales

Martin Ranford

New Car Sales Executive

Lewis Bannister

New Car Sales Executive

Howard Barton

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Adam Page

Local Business Development Manager

Dale Ritchie

Used Car Sales Executive

Chris Pollard

Used Car Sales Executive

Matt Barton

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Hazel Green

New Car Sales Administrator

Becky Showell

Used Car Sales Administrator

Arrash Erfon

Service Team Leader

Emma Smith

Service Advisor

Amy Howkins

Service Administrator

Natalie Williams

Service Administrator

Michael Luxford

Service Administrator

Emma Rowell

Service Apprentice

Rob Gayden

Warranty Administrator

Shaun Morris

Parts Advisor

Chris Thompson

Parts Advisor

Adam Sutterby

Parts Advisor

Helena Cleaver

Service Administrator

Sharon Karlsson

Accounts Supervisor

Alex Champken

Accounts Assistant

Amy Rooney

Accounts Assistant

Yasmin Abdoush

Reception Team Leader

Hannah Taylor

Reception Team Member

Milly Thorndike

Reception Team Member

Cat Oakey

Reception Team Member

Thea Rose

Reception Team Member

Mark Taplin

Workshop Controller

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good clear information with no waffle

Service

Everything was as expected

Service

Very courteous and professional..work carried out to a high standardThankyou

Service

Quick service, facilitated collection and drop off.

Service

Travelled from Bristol to Worcester to get MOT and some checks done so I needed to be sure I had a place to work and a loan car for a meeting I had arranged up there - all went according to plan.

Service

Excellent service from start to finish

Service

Quick, polite, free

Service

Clear information given, easy booking of service, car collection and return.

Service

Could end no fault with the service given by Rybrooke

Service

Because it's true!

Service

All was done as required in efficient and timely manor, and at the price as stated in the quote.

Service

the swevice manager matched the online value service price.

Service

euery thing went fine

Service

Emma Rowell who looked after me was very efficient and friendly, the car was ready early and I didn't have to wait.

Service

Dealt with politely and on time

Service

My problem was dealt with efficiently.

Service

Attention to detail & communication both excellent.

Service

Great service, not left waiting around

Service

Excellent fault finding and correction. Updated at all stages

Service

Good service , though slow as now have to sit in waiting area and have coffee

Service

Did what they said, when they said at he price they said.

Service

The customer service there is always second to none from the moment that you enter the showroom to the moment that you leave

Service

The glove box on my m3 convertible will not open.Rybrook said £1400 to put right! Surely this cannot be correct.I am wondering if BMW have the answer,as I have owned eight models,but never had this problem before.

Service

Nothing went wrong from start to finish with this repair

Service

The whole team are superb

Service

Advised car ready for collection 16:00, updated to 16:30, did not get car until 17:30, which made me miss hospital appointment. Other than this service was very good.

Service

Very professional

Service

Only thing I would say is I was told it would take 90mins, so I waited. It took 2 hours and only needed brake fluid.

Service

Service completed quickly whilst I waited

Service

efficient, attentive and courteous staff plus service carried out in good time

Service

mot was not dated from the third anniversary of the vehicle as requested.I was later told that this was not possible on the first mot.I effectively lost one month mot,my main concern is that one way or another I was misinformed.

Service

Issue not fully resolved. Will need to rebook. However, I am satisfied that you have been looking into and seeking to fix the issue.

Service

Communication was great and experienced no issues at all

Service

Very satisfied with service

Service

Very helpful

Service

Extremely helpful and pleasant staff always on hand to assist you when required

Service

Excellent experience from start to finish. Booking in simple, good communication on progress of job, thorough service, car valeted and even a driver to pick me up from town when the car was ready. Good old fashioned service. Amazing.

Service

Excellent and professional service.

Service

Emma Smith kept me informed of progress whilst my car was with you

Service

The open times good which allows me to drop the car off before starting work.All work completed on time & car cleaned before return.

Service

Everything was great

Service

Serviced on time and cleaned ready for collection

Service

The dealership seems very welcoming and efficient, I would have liked one of my car's faults dealt with under the guarantee, but that was explained away as "not covered", shame, it would not have taken long and would have boosted my confidence in BMW

Service

Everything was well organised to collecting my car to keeping me informed what they would be doing to returning my car I thought the cost was good and my car came back nice and clean inside & out .

Service

The Cd needed replacing.The booking in via Cat on reception and Az in service was brilliant. When I got the car back the radio had not been reprogrammed to my selected channels and I later found the blue tooth had not been reset. Later still I found.

Service

The staff are friendly, professional and efficient

Service

I reported a noise with gear change from 1 to 2 and 3 to 4, and although this doesn't affect the gear change it's still a noise which is very obvious. I collected my car after its service and noise is still there

Service

A smooth reasonably priced experience

Service

On time with the usual efficiency at the service department

Service

Very good customer service and tell you everything you needed to know, would of preferred to have a car to Lend for the day due to my car being in at 11:30 and finished at 5

Service

Adrian the service manager is very helpful

Service

The procedure was carried out efficiently within the quoted time.

Service

I was kept up-dated regularly.

Service

Excellent service

Service

The repair I had requested (which was the fault of BMW in my view) was not approved prior to my visit so could not be completed on the day. It has subsequently been 'partly approved' and I am having to pay the remainder. Not entirely impressed.

Service

The service from everybody is amazing. The staff are all great. My gripe is the price. I was charged nearly £100 just to find out what was wrong with a part. That's just not right.

Service

I received a very professional and courteous service, which I like.

Service

Self explanatory

Service

My car is still giving me the same issues as before.

Service

Everything worked well - no issues

Service

The service team's diligence was fantastic, they did pre checks on my car before undertaking the scheduled work and they identified an issue that's helped me avoid a safety problem and that's saved me money.

Service

I was well looked after and service was really good and efficient. Polite and lovely staff.

Service

Thank you for collecting my vehicle for it's MOT/serviceIt did pass MOT after replacing 4 tyres but when returned I was not best pleased all wheels were were covered in something that took ages to remove I don't think the car had been washed at all.

Service

Very helpful staff who fully explained timelines and process

Service

They were happy to resolve my our issue with the car

Service

fast / efficient / courteous service

Service

The team were very helpful and very professional

Service

Prompt, efficient, polite staff. Car given back in pristine condition.

Service

The work on the car was satisfactory. Communications could have been better.

Service

The car had been in already for 1 of the issues and wasn't sorted previously! It is now sorted

Service

Too many people to get through on phone before speaking to service advisor

Service

Everything was as expected with a high level of customer service.

Service

Good sevice provided with a smile

Service

they gave me a clear reason why certain parts needed replacing, and showed me a 360 video by the vehicle technician

Service

completely professional , but would off given completely satisfied, if after receiving the car back there was no oily marks left on the inside door handle and seat ,from the mechanic.

Service

Your communication from front of house through to picking the car up was excellent

Service

JOB VERY WELL DONE

Service

They provided a car for me, did the service. Polished out a couple of blemishes, cleaned the car and spotted a nail that had got into a tyre.

Service

Emma Smith was extremely helpfull and professional and kept in contact with me whilst my car was with them

Service

All aspects as expected

Service

Fast response when dropped car off and on returning

Service

The staff at Rybrook Worcester were unfailingly courteous and helpful. They dealt with my queries efficiently and, when the car I bought needed a new part fitted, I was immediately offered a courtesy car to keep me on the road.

Service

As always service was excellent. Everyone explained what would happen and kept us informed. Went over and above what we expected!

Service

excellent service in being able to book the car in for its first service and I was well looked after whilst waiting for the work to be completed,

Service

Completed what need to my car in good time and kept me informed all the way.

Service

Timely service and kept informed on progress

Service

Awesome service as always

Service

Mainly because this is a matter of TRUST that the work has been carried out ! ,lets be honest one cannot tell there is no Visible aspect , unlike if you go into a store and purchase something and hold it in your Hand .

Service

Thorough vehicle check with video feedback. Downside - and this may be because of a corporate approach across BMW GB dealerships - I find the reception desk greeting somewhat robotic and scripted. Reminds me of a fast food chain viz 'Have a nice day'

Service

We received a warm welcome and the work was carried out as promised.

Service

As courteous, welcoming and professional as ever.

Service

My experience was just what I expect. Courteous, friendly staff, a replacement car and the work well carried out within the specified time.

Service

Staff were helpful and friendly and explained my options clearly without being pushy. The work was carried out in the time expected and I was kept up to date with progress. The complimentary valeting is always much appreciated.

Service

Coffee, staff, valet all great.

Service

Vehicle only in for MOT

Service

Apparently I'm waiting for parts or a quality enhancement. Wouldn't it make sense that if there's a need for a quality enhancement that the parts are in stock?

Service

Excellent staff approach and service

Service

The service advisor Hellena was extremely helpful and friendly, I was notified and kept up to date with progress with my car. It's certainly been my best experience at Bmw.

Service

I can't fault the service, Staff who collected by vehicle are a credit to the company song with the service staff who kept me fully informed. Thanks

Service

The MOT and service were completely satisfactory, but I also bought an update for the Sat Nav which was not installed properly, so that the car will have to go back for another day for the work to be done.

Service

They rectified the issue

Service

Overall I was pleased with the service provided by Rybrook in regards to both quality of work and customer care throughout.

Service

Lot of fuss to drop car off go to reception sit down service girl comes then taken to service guy 3 people very over the top.

Service

very attentive and personable customer service from entering the show room to vehicle hand over = an overall very pleasant experience

Sales

Very smooth and professional by everyone concerned throughout the whole procedure.

Sales

Just an amazing experience. It makes me want to buy another one.

Sales

Excellent from start to finish, sales and reception staff are all so polite, friendly and very helpful.Declan Hubbard was helpful from the start and made the whole experience easy and hassle free which works for me.

Sales

Fantastic staff from the guy who gave me an overview of the vehicles when I first arrived through to the salesman for which nothing was too much trouble.

Sales

Very patient sales staff, no pressure .

Sales

The staff were very attentive from the moment I arrived at the showroom. I must say I was very impressed with the sales staff, they were friendly, knowledgeable and most helpful. I would like to mention Declan Hubbard and Tom King in particular.

Sales

Howard Barton was brilliant and dealt with all our queries in a very professional way. I was very impressed with the service provided.

Sales

Excellent service and assistance throughout the process

Sales

Friendly staff.very helpful set up system. For me

Sales

Excellent service

Sales

Martin Ranford could not be faulted in his dealings with us.Nothing was tomuch trouble. Very helpful knowledgeable and polite. An excellent salesman of the very highest calibre.A rare event in these days.

Sales

Friendly, recognised as a valued customer, very professional, etc etc. Particularly liked the system of using a 'product genius' in the pre-ordering process to select the most appropriate vehicle for you.

Sales

All very satisfactory and pleasing. Liked how they were prepared to discuss 'deals' from the outset which was like pulling teeth with my previous new cars purchases (not BMW)

Sales

lewis bannister looked after me really well

Sales

Excellent service from beginning to end

Sales

The sales adviser was knowledgeable about the BMW range and worked with me to achieve the right vehicle for me within the budget that I had set.He made himself available during times when I was available and communicated flexibly.

Sales

Professional service, well delivered.

Sales

Excellent Service and treatment by Declan Hubbard

Sales

Great service from Anthony and Tom

Sales

There was a hiccup, which Rybrook handled and resolved to our satisfaction - we feel it's how such issues are handled that is important, hence full marks to Ryboork's staff, with our thanks.

Sales

All aspects dealt with in a professional and timely manner

Sales

Sales Exec Martin Ranford handled the deal in a very professional manner. Everything was explained in detail. This is my second BMW from Martin and Rybrooke. I have nothing but praise for them. Thank you.

Sales

Excellent service throughout the whole process from Martin Ranford.

Sales

No pressure and good service

Sales

Attention to detail and customer service

Sales

All the team from my intial conversation with Rob Haywood through to Declan Hubbard and Tom King worked so hard in providing the best deal and a seamless service up to me picking up the car and beyond. Nothing has ever been too much trouble.

Sales

We were kept undated from the day we placed the order until the day we collected the car. The staff were friendly, helpful and very approachable making us feel valued.

Sales

Fantastic way to buy a car and had a really good sales person in terms of Tom Sparks - Very friendly and knowledgeable. I would recommend.Only issue - When I got home I noticed the passenger vanity mirror was broken, this should have picked up.

Sales

Excellent service from Rybrook Worcester, great coffee!!, lovely showroom, fresh flowers on handover,1st class customer service from Lewis Bannister pre and post sale, efficient finance admin and very good tutorial on the car and its technology.

Sales

very pleased with service received

Sales

Excellent personal service by the team especially Martin Ranford and Tom King. The perfect level of advice and sales information. Thank you both.

Sales

The attention from Tom the sales person was superb, nothing was too much trouble and he always did what he promised.

Sales

Excellent service from Rybrook Worcester. Great customer service, particularly from Rob Haywood and Martin Ranford

Sales

The experience was very good. We were made welcome from the second we walked in, the girls on the front desk made us tea/coffee and Howard was very good explaining and sorting us out the right deal for us.

Sales

From arriving to have my previous car serviced the attention given to us by Lewis was excellent. At no time did I feel pressured. My questions were answered and he responded positively and quickly to my requests. I felt he was very honest with me.

Sales

Because nothing was too much, in terms of every question / query I had, from start to finish. I was also able to test-drive all the cars I wanted too.The best aspect of buying from Rybrook, is they don't act like normal car-sales people!

Sales

No pressure. Smooth process and kept informed of delivery date etc. All questions answered.

Sales

Anthony was extremely professional throughout the whole purchase process, and has more than met my expectations.

Sales

The dealership is bright, airy and inviting. Everyone is polite and courteous. At no point are you hassled by anyone. Martin Ranford is the consummate professional. I knew what I wanted and I was able to get what I wanted.

Sales

Everything they said they would do they did and when we collected the car they were completely focused on us

Sales

The sales advisor was excellent. The whole process was easy and everything was well defined and explained. I felt I achieved a very good deal and the car is everything I had hoped for.

Sales

Nice centre, and Dawn was a really nice person to do business with.

Sales

Helpful,courteous,professional and very efficient service from Tom Sparks and the support staff.One of the best demonstrations at handover I have experienced.

Sales

Declan was friendly, helpful and provided us with excellent customer service

Sales

Martin Ranford was extremely helpful and carried through all he promised.

Sales

Tom Sparks and Tom King were very professional.

Sales

Ist class

Sales

Staff were always courteous, friendly and helpful.