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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

Contact Us Form I'm a Motability customer I need a Service or Repair

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Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Motablility at Rybrook Worcester

Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.

Meet the team

Chat Shoker

Head Of Business

Rob Haywood

General Sales Manager

Adam Sandford

Used Car Sales Manager

David Froggatt

Aftersales Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Chris Kenwrick

Bodyshop Manager

Stewart May

Parts Manager

Stuart Curtis

Business Manager

Debbie Bennett

CRM & Database Executive

Bianca Delord

Loyalty & Retention Executive

Natalie Saint

CRM & Marketing Executive

Emma Smith

Senior Corporate Sales Executive

Kelly Lane

Corporate Sales Executive

Anthony Davis

New Car Sales Executive

Tom Sparks

New car Sales Executive

Tom King

New Car Sales Executive

Martin Ranford

New Car Sales Executive

Howard Barton

New Car Sales Executive

Andrew Freeman

New Car Sales Executive

Matt Smith

Product Genius

Charles Wasley

Product Genius

Adam Page

Local Business Development Manager

Gary Hill

Used Car Sales Executive

Dale Ritchie

Used Car Sales Executive

Chris Pollard

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Hazel Green

New Car Sales Administrator

Becky Showell

Used Car Sales Administrator

Arrash Erfon

Service Team Leader

Thom Price

Service Advisor

Hannah Wynn

Service Advisor

Emma Smith

Service Advisor

Natalie Williams

Service Administrator

Toby Snell

Service Administrator

Chloe Dunham

Service Administrator

Russ Amies

Progress Chaser

Michael Luxford

Service Administrator

Rob Gayden

Warranty Administrator

Shaun Morris

Parts Advisor

Chris Thompson

Parts Advisor

Adam Sutterby

Parts Advisor

Helena Cleaver

Service Administrator

Sharon Karlsson

Accounts Supervisor

Alex Champken

Accounts Assistant

Amy Rooney

Accounts Assistant

Yasmin Abdoush

Reception Team Leader

Cat Oakey

Reception Team Member

Thea Rose

Reception Team Member

Jo Gill

Reception Team Member

Mark Tapplin

Workshop Controller

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.9
    • 59 ratings
    • 12 comments
  • Service

    4.5
    • 274 ratings
    • 60 comments

They were very helpful

Service

Very good staff.

Service

Fantastic.

Service

Extremely pleased, I couldn't have hoped for better service. I would give 6 out of 5 if I could.

Sales

Good, friendly staff always offering to make a drink.

Service

The visit comprised a full service and minor bodywork repair.

Service

The centre did not inform the break assist that i had a private number plate

Service

Whether I am going in to drop my car off or collect, I am greeted nicely and offered refreshments but it always seems to take time to be seen. The girls go round to the service guys, have a chat and some time later come round to me.

Service

I booked the appt. by phone and my car was picked up and dropped off by your employee who lives in Harrington. He is delightful.The only other contact I had was with Paul (?) who ran through what work had been done.

Service

Never had an issue.

Service

Attention to customer care and communication was excellent; but the action taken didn't solve the problem. My car is booked back in on 10th August.

Service

Very impressed with the video.

Service

The service was very good.

Service

We are always satisfied.

Service

The reminders and updates were welcomed.

Service

Very professionally done and courteous.

Service

They were great.

Service

Very straight forward and easy Abby was excellent.

Service

The sales person was excellent.

Sales

I was kept waiting for a little longer than I expected.

Service

The service was very good.

Service

The car was returned with the bonnet not closed properly. This was discovered following a long jouney to Carlisle and back, when I discussed a whistling noise and my husband checked it over, only to discover it was not fully closed.

Service
Mrs Donnelly, I was sorry to learn of your dissatisfaction with your last visit at Rybrook Worcester. I will be discussing the matter with my Aftersales Manager and contact you today. Kind Regards, Chat Shoker. Head of Business

Tom Sparks was very helpful and I will be recommending Rybrook Worcester.

Sales

They are very good.

Sales

Anthony was extremely helpful and kept me up to date with all information. Definitely recommend

Sales

kept waiting a long time for the MOT.

Service

The service was very good.

Service

Professional and exceeded my expectations.

Service

Some of the interior trim was broken and marked. The dealership need to fix this.

Service

They were very helpful.

Service

This was an MOT only, not a service. The Reg No was incorrectly quoted on the Emissions Cert and after two telephone calls I was finally told that I would have to present the car again at the dealership for this to be corrected. Not acceptable!

Service

The service was good.

Service

We had a courtesy car, we were kept informed all along and the job was done

Service

Excellent service advisor Helena gave a five star experience.

Service

As in question One. Very disappointed with Bmw

Service

Marverlous!

Service

Tom Sparks was brilliant throughout the whole process. Very professional at all times and just a really nice guy. Service was superb throughout the whole process. Thanks v much.

Sales

No problems at all. Very pleased.

Service

Martin Randford was extremely helpful and spent a lot of time discussing the various options to ensure my requirements were met in full. I would go back to him any time and would recommend him to my friends.

Sales

I also had my car serviced.

Service

Howard Barton the sales executive was excellent.without wishing to be pretentious mine was a cash sale I did not want any financial assistance at all but there was procedure to go through which was time consuming and I felt condescending.

Sales

I was looked after well on the day, but when I phoned to book in the service department was busy and I was told that they would call back. However, they did not do this and I instead had to ring again. Upon calling again I explained that I never rece

Service

Rybrook has always been very friendly, the only thing I will say is that the panel they had taken off the car was not fitted properly and fell off.

Service

Excellent customer service all round and flexible (I needed the car delivered to my home and they did this quite happily)

Sales

It was fine.

Service

The service was very good.

Service

The service was very good.

Service

The service was expensive.

Service

Excellent service from Kerry the service assistant and the bodywork technician was very good.

Service

Very pleased with the centre and the salesman.

Sales

The service was very good.

Service

The centre is not very good on updating me .

Service

Many occasions when I've been contacted by Rybrook to inform me my vehicle is ready for collection but upon turning up, this has been found not to be the case, resulting in having to wait around for some time. Issues with vehicle healthchecks too.

Service

Everyone was very polite and helpful and courteous

Service

Very good

Service

Service Dep't very slow to call back - needed to be chased . Also , and in particular, suggested renewal of brake pads and very questionably , discs at price of £425 - not accepted .

Service

I sent a follow up email but no one replied.

Service

Thom Price is the only person I have faith in , he is a credit to your team !!!!! I would like you to pass praise on to him, he gives me faith in the bmw product that at present is much needed !!!

Service

Things were forgotten that were agreed, when I picked the car up I was dropped off and I had to sit and wait for an hour for them to sort out things as the car wasnt ready. They hadnt checked that all the work had been carried out correctly.

Service

Very good service

Service

They have responded very quickly; I am disappointed that I have to return with all these issues and then I was given a bill for £290.00.

Service

They were busy and a bit slow.

Service

It was all good

Service

Pleasant staff with superb facilities

Sales

Very professional and made me feel a valued customer.

Service

Very efficient and pleasant experience.

Service

It took longer than qouted.

Service

Outstanding customer care and focus

Service

The OSR tyre wear was noted but the technician missed a poor puncture repair that had split the tyre along the tread line that could have ruptured at any moment. The repair was carried out prior to our ownership, Rybrook supplied the vehicle.

Service

The car was collected and returned to my home.

Service

Very helpful

Sales

The service was very good.