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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

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BMW XDRIVE.

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Trainee Parts Advisor Vacancy

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Rybrook BMW i3 World Record challenge

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Portugal Wins Euro 2016 & A Bike!

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Benefits of buying your BMW from Rybrook

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Free End of Warranty Check

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We want your BMW!

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The BMW X1 Available on Motability

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Fleet News Awards 2016

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The New 1 Series Launch.

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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BMW APPROVED USED CARS.

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Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Motablility at Rybrook Worcester

Rybrook BMW Worcester is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you. If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01905 459600 and ask to speak to our Motability Specialists.

Meet the team

Chat Shoker

Head Of Business

Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

David Froggatt

Aftersales Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Thom Price

Bodyshop Manager

Stewart May

Parts Manager

Stuart Curtis

Business Manager

Debbie Bennett

CRM & Database Executive

Bianca Delord

Loyalty & Retention Executive

Natalie Saint

CRM & Marketing Executive

Emma Smith

Senior Corporate Sales Executive

Jade Mooney

Corporate Sales Executive

Hannah Carver

Trainee Corporate Sales Executive

Anthony Davis

New Car Sales Executive

Tom Sparks

New car Sales Executive

Tom King

Retail Manager - New Car Sales

Martin Ranford

New Car Sales Executive

Lewis Bannister

New Car Sales Executive

Howard Barton

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Adam Page

Local Business Development Manager

Dale Ritchie

Used Car Sales Executive

Chris Pollard

Used Car Sales Executive

Matt Barton

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Hazel Green

New Car Sales Administrator

Becky Showell

Used Car Sales Administrator

Arrash Erfon

Service Team Leader

Emma Smith

Service Advisor

Amy Howkins

Service Administrator

Natalie Williams

Service Administrator

Michael Luxford

Service Administrator

Emma Rowell

Service Apprentice

Rob Gayden

Warranty Administrator

Shaun Morris

Parts Advisor

Chris Thompson

Parts Advisor

Adam Sutterby

Parts Advisor

Helena Cleaver

Service Administrator

Sharon Karlsson

Accounts Supervisor

Alex Champken

Accounts Assistant

Amy Rooney

Accounts Assistant

Yasmin Abdoush

Reception Team Leader

Hannah Taylor

Reception Team Member

Milly Thorndike

Reception Team Member

Cat Oakey

Reception Team Member

Thea Rose

Reception Team Member

Mark Taplin

Workshop Controller

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff were helpful and friendly and explained my options clearly without being pushy. The work was carried out in the time expected and I was kept up to date with progress. The complimentary valeting is always much appreciated.

Service

Coffee, staff, valet all great.

Service

Apparently I'm waiting for parts or a quality enhancement. Wouldn't it make sense that if there's a need for a quality enhancement that the parts are in stock?

Service

Excellent staff approach and service

Service

Vehicle only in for MOT

Service

The service advisor Hellena was extremely helpful and friendly, I was notified and kept up to date with progress with my car. It's certainly been my best experience at Bmw.

Service

The MOT and service were completely satisfactory, but I also bought an update for the Sat Nav which was not installed properly, so that the car will have to go back for another day for the work to be done.

Service

I can't fault the service, Staff who collected by vehicle are a credit to the company song with the service staff who kept me fully informed. Thanks

Service

They rectified the issue

Service

Overall I was pleased with the service provided by Rybrook in regards to both quality of work and customer care throughout.

Service

Lot of fuss to drop car off go to reception sit down service girl comes then taken to service guy 3 people very over the top.

Service

The courtesy valeting was of a poor standard, left marks and poorly vacuumed. Though this may just be a courtesy and I have no room to complain. There was no indication the car had been serviced in terms of recording.

Service

Job completed in time - car clean on return

Service

I have used Worcester Rybrook for a number of years now and have always found the staff to be polite and professional. It's always nice to receive a warm welcome

Service

I loved the fact that a pick up service was offered that was very efficient. I also really loved the fact that my car was washed and hoovered I really didn't expect it so it was a great surprise!

Service

Well looked after, pleasant environment to wait in and kept informed of progress

Service

No problems!

Service

Everything went as planned

Service

No pressure to buy , complete process was quick and every detail explained. Customer service excellent.

Service

No reason to state otherwise!

Service

Good communication and finished well within my time limit request

Service

The attention to detail and customer care is awesome.

Service

Friendly welcome from reception, valet the car very well and technicians who know what they are doing.

Service

Great communication both with me and between departments. A completely seamless experience.

Service

Excellent comma and turnround if wirk

Service

I was completely satisfied,vehicle collected on time,returned cleaned and the recall item dealt with.

Service

Exemplary service.

Service

All of the staff are very attentive and professional.

Service

Excellent service as always

Service

Well from the first point of contact to collecting my car back the service was FIRST class, nothing seems to much trouble to them.

Service

My car had been in for AdBlue on the Saturday but within 24 miles the warning came up that I required new brakes / discs. I considered this not good.The cost was £707.24 which I found expensive. I did not feel Arrash Erfan emphasised with me.

Service

Good communication about what was happening and a lift back to work

Service

Rybrook continue to supply a superior customer experience. From the moment you walk through the door, you are made to feel like a special customer.

Service

Dealt with the initial query professionally and promptly and were very clear and precise about the booking and were happy to accommodate when I needed my car back for a set time.

Service

Polite and helpful and did as I requested

Service

Cannot fault them

Service

The service was brilliant and punctual.I was provided with a courtsy car which was ideal for my cirumstances.A first class job all round,would highly recommend BMC garages and post urhase services.

Service

because its fact

Service

A smooth process and very friendly service thtougjout

Service

Fantastic staff everybody very nice and very helpful. Had a service and asked for a few extra items to be checked. Got the car back, all done and no extra cost. Car was also given a nice wash and vac which was a nice touch.

Service

My requirements were not fully met when my vehicle was in your workshop.

Service

Emma very friendly, service was exactly as I expected and nice place to wait around for work to be finished. Nice also not to be given a hard sell when there.

Service

I was wrongly charged for an MOT. Rybrook admitted this mistake, promised to refund the amount by cheque (H Cleaver's email of 3rd August.)It is now 23rd August and still no refund. "Somewhat dissatisfied" is because I think it's an unreasonable time

Service

Everything was done calmly and efficiently, and in most friendly and polite manner. The sales executive, Anthony Davis was most professional, very informative, very patient, he did everything to try to meet my needs and wants.

Service

Service was excellent.

Service

But would be better if there was more than one service person booking in/returning cars - had to wait at drop off and collection but that wasn't the individuals fault - just lack of people

Service

The staff were friendly, helpful and efficient.

Service

convenient to book in at a time for a predicted period in which i could work in a pleasant environment with refreshments.

Service

Efficiency

Service

I made a complaint with regards to an accessory I had purchased through this dealership and I was assured a response. I made a further call two weeks later to the department, to chase this, I am still waiting for someone to return my call.

Service

Usual professional care and attention provided

Service

I arrived at Worcester Ryebrook at 8.55am to leave my car for a service and recall.At 9.25 having waited 30 minutes The necessary paperwork required was completed and I left the garage in the courtesy car at 9.50am.

Service

Comfortable surroundings. Access to Wi-Fi which is important as my son was with me

Service

It would have been 5 stars had the on-line service booking system been working.

Service

Excellent customer service and great new look to the showroom makes it a place I want to be.

Service

Initially, I was very pleased with the service received. However, I received a call some 10 days after the service advising me that I now had to pay as the service costs had been rejected by BMW. I was not advised when booking in my car.

Service

Even though I had a slight issue with the car, the response from Rybrook was very professional aswell as friendly, and sorted out as quickly as possible.

Service

My vehicle was booked in for its 3 year warranty check in July and also to have a quote for some work to the bumper. The representative arrived to collect the car at 07:15am, however was not impressed with the call back delay by Customer Services.

Service

Everything on time and very pleasant and efficient staff.

Service

Very efficient staff

Service

Dealership did everything they said they would in a timely manner. My expectations were met.

Service

Excellent service from your staff. Very friendly and professional.

Service

Service adviser very helpful and informative when issue arose.

Service

easy to book, friendly staff, and everything clearly explained.

Service

Great staff, worked to my tight timelines, nice facilities and great courtesy car.

Service

Perfect service, great communication - always kept informed of progress.

Service

Great service from start to finish from a fantastic professional team of people.Would definitely recommend Rybrook Worcester to all of my family and friends.

Service

It was a very frendly welcome approch we were offred a hot or cold drink with biscuts of our choice

Service

There are other BMW dealerships closer. I used Worcester as this is where i bought car from.

Service

Booked at short notice. Clear communication and prompt drop off and pick up procedures

Service

Whilst the service seems to have been satisfactory I was a bit disturbed by the insistence on having a premature tyre front tyre replacement done at the BMW garage. at price £40 per tyre more than a specialist tyre company offered.

Service

Highly efficient and professional service, delivered in a very personable manner, without being patronising.

Service

firstly I have already responded to a survey but the price charged for one tyre for my 6 series of nearly £400 instead of £200 from asda ( if they had one in stock before november ) is absolutely outrageous profiteering and I will not buy bmw again

Service

Unfortunately a day after picking up the car I noticed the small towing plate cover on the rear bumper was missing. I went back to the garage to see if it had dropped off probably when being cleaned but to no avail. I have had to order a new one £60+

Service

I am still waiting for the paperwork to be sent despite 3 verbal promises that i would receive the paperwork via post...I am still waiting and was told it would be sent 1st class...

Service

Car was kept for customer enhancement without any warning that this may be the case until the car was dropped off for a simple oil change

Service

Total Hassle free experience

Service

Usual great service and lovely reception staff

Service

Quick efficient service completed on time

Service

All done on time and satisfactory.

Service

The engine problem was resolved quickly and BMW took a positive attitude with regard to helping with the cost of this repair

Service

My car came back with issues they weren't there before and what I did ask to be looked st was ignored.

Service

The service is impeccable.

Service

They were easy to deal with and it was stress free.

Service

Everything was done on time and to my complete satisfaction

Service

Problem fixed and car valeted for me.Very disappointed with BMW themselves as battery had failed after 4 years from new - they would not make a goodwill payment. Has put me off BMW so probably will buy a different make next time I change.

Service

No problems, very professional

Service

Excellent service from Helena including progress report by telephone.

Service

Staff members were excellent and service executed on-time and as promised.

Service

As always, attention to detail and vehicle returned with all work completed to a high standard. One critism would be the "robotic" tone of staff over the telephone when speaking about the service - no charisma or enthusiasm.

Service

Always a great service at Rybrook

Service

Friendly service kept fully informed in pleasant surroundings

Service

It took 3 attempts to get the service booked in the first instance.

Service

SERVICE WAS EXCELLENT

Service

All members of staff couldn't have been more helpful or polite. The work was carried out at short notice and in a very reasonable time. Facilities for waiting customers are excellent and the coffee was one of the best I have ever had ??. Thank you.

Service

Everything completed well and to time promised

Service

Greeted with a smile, escorted to waiting area until service manager was ready.

Service

Your service, collecting the car, carrying out the work on it and returning it, was completely satisfactory and everyone I spoke to was most helpful.

Service

The staff were welcoming, friendly and totally professional throughout

Service

I had an issue with the alloy wheels on my 18 month old car and these were replaced on the day for new without question!

Service

Helpful prompt booking in. Efficient service.

Service

I was kept fully informed of progress and was given a competitive price for replacement front tyres.Service was completed at the agreed upon time.

Service

The basic service, MOT and replacement a/c condenser were fitted without any problems, the car was cleaned and the tyres' air pressures were checked and adjusted. A working area was provided whilst I waited for the service to be completed.

Service

Friendly, helpful and well organised.

Service

OK, pleased with the service however I have received contradictory information about the condition of my car from the Technician's Video and the service advisor.

Service

On time all sorted clean car

Service

It just went to plan everything they said they would do was done and brought back to me on time.If you want a little complaint from me its why do you hoover the inside of the car but not the boot ?

Service

3rd time in for similar electrical problem.

Service

They allowed me to bring n my car and then delivered it back. All requirements were completed as requested and it was cleaned as well

Service

Again an example of the Sales team giving promises/mis-leading info. My service plan lasted only 2 services when I was told everything is free for 3 years.

Service

staff are always so helpful

Service

Happy with car. Impressed with helpfulness

Service

Fantasitic service and very personable.

Service

As usual service I received was good, completed in an acceptable time so satisfied

Service

Nice centre, and Dawn was a really nice person to do business with.

Sales

Helpful,courteous,professional and very efficient service from Tom Sparks and the support staff.One of the best demonstrations at handover I have experienced.

Sales

Staff were always courteous, friendly and helpful.

Sales

Ist class

Sales

Tom Sparks and Tom King were very professional.

Sales

Declan was friendly, helpful and provided us with excellent customer service

Sales

Martin Ranford was extremely helpful and carried through all he promised.

Sales

As a graphic and product designer I appreciate the details - from the design of the space to the overall user experience - how I feel, navigate, engage - it was all very seamless and well executed.

Sales

Dawn was very understanding and went out of her to be helpful.

Sales

VERY FRIENDLY

Sales

Helpful staff,good surroundings. Knowledgeable

Sales

Amazing service by Lewis and all explained brilliantly

Sales

Dawn Bimson was excellent. She made sure all our questions were answered even though she herself had only just started with BMW sales team. Her ability to meet our needs and have the flexibility to tailor a car to our own requirements was outstanding

Sales

From beginning to end an enjoyable experience both Rob and Lewis who guided us through to the reception staff we cannot praise highly enough the car was delivered early and the hand over experience was delightful

Sales

Excellent service and communication throughout the process

Sales

Excellent support throughout the process and a person who knows his customer.

Sales

Very pleased, answered all my question

Sales

A relaxing and easy place to do business. Never under pressure to buy. Professional helpful staff. Great coffee.

Sales

Customer service from Anthony was excellent

Sales

All aspects were covered faultlessly

Sales

Attentive and professional service

Sales

Martin Ranford at BMW Worcester, went above and beyond to help us find the exact car we were looking for.