Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Friendly, professional and helpful
As usual the service received was excellent. Very comfortable, friendly atmosphere. All staff were courteous, helpful and professional.
Coffee, Biscuits, Nice Staff, what more could you want..
My m3 was in for MOT.I have some minor pitting to wheels and requested the body shop dept to quote.The figure of £90 per wheel seemed excessive,I requested a breakdown but still do not know what the amount included.Having owned 8 BMWs this is usual!
Still waiting for a response for asking for a quote for an option to be fitted
Hospitality and service I received was first rate, I almost gave this 5 Stars, but held back as I thought the Valet could have been better
Quick and very friendly
Excellent communication and service
My car was picked up and returned. Everyone keeper me informed. It came back Washed and pristine
Everything was completed satisfactorily with little effort from myself.
Even when things went differently than expected - MOT failure due to brakes, e.g. the brakes system recall... I was not inconvenienced.
Every thing was carried out as required except the recomendation to supply a new battery is still to be actioned.
Really good professional helpful service, very comfortable ,staff listen .
Car returned with scratches on wing
The service booking and service on the day was good. It did take longer than originally quoted but this was not a problem for me.
Superb attention from your staff at vehicle drop off and collection
because all was fine
nothing to find fault with
Car taken in at agreed time/date & courtesy car was vehicle was waiting. Contacted later that same date advising vehicle was cleaned & ready for collection. Following collection & during the drive home, it was discovered an additional fault existed.
Poor service and frustratingly disappointing against hopes
All the work I requested to be done was not completed to my satisfaction. When I was later asked for feedback by the centre I was told to pop the car back in and they would do it (40 mile round trip for me) The car also came back dirtier than it was.
Car not valeted 100%
Tom Sparks said when I had my running in service I could have half an hour or so with Jordan to explain about the car. I offered to collect the car to suit Jordan and was told no problem he's here all day. When collected no Jordan.
Over charged. Felt they were taking advantage. Cotswold were much cheaper.
Very polite and the car returned clean and no problem with the car since
Service and MOT carried out as required & hospitality exceptional, however a little disappointed that quoted to replace a whole wing mirror to fix a minor miss-alignment of its shell & a long-standing issue I have regarding wheel noise not mentioned.
Service was courteous and work was completed on time
It just took a little longer (maybe 30 minutes longer) than I expected. Otherwise, everything else was great.
Fixed the issue. Professional and friendly service. Loan car was perfect for my needs.
Work completed as stated within the time frame communicated.
Very professional outfit, made to feel welcome, couldn't do enough for you.
My car was bkd in for MOT and full valet. The car collected at 8.20am and not returned until 4.45pm the same day and the valet had not been completed, half done and very untidily finished. Paid in full at 3.30pm car promised rtn at 4pm by 4.20 no car
I take it as read that the work will be to BMW standard. I was kept informed re. progress as I opted to wait, and was pleased (relieved) that the omnipresent 'background' music was toned down and not intrusive.
Prompt attention.. nothing too much trouble, courstey car. Great service and job.. took all the hassle away. Good lounge area with technology connections..
Efficient service start to finish
Friendly welcome, receptionist took keys and sorted booking in so I could get away quickly, service completed within agreed timescale and collection straightforward. Only minor gripe is interior valet only seemed to extend to vacuum
I replied to this but my answer then moved (I have no idea why)to the box to answer ' How are you satisfied with the car'. I'm totally satisfied with it.
Painless and effortless as always :-)
Slight disconnect between recall letter promise and dealer service provided. See further below.
My visit was arranged for my winter tyres to be changed back to my summer tyres. Unfortunately the summer tyres were not received back at the BMW dealership on the day they were scheduled so I had to bring my car in at a later time than planned.
After my previous experience it has partially restored faith in B.M.W. where I was not pleased with the level of service.On this occasion service could not have been more helpfull.
The repair was done on time ant the contact for the day went beyond service to clean the windows in the car even after it had been washed
They did what I wanted them to do in a timely and friendly manner.
Not good information given
Quick n easy
Good prompt service. Pleasant and knowledgable staff
I had to wait for about half an hour to get my courtesy car.I was having the free valet.I cleared out the boot but when I got home the had not cleaned it at all
Your estimate for the work required to fix my car was insane at £2,600. I had the car repaired by a BMW specialist who was able to isolate the issue and repair it for £760 (including their diagnosis).
Thank you to Adrian and Dan for excellent customer service.
The problem ( a puncture) was rectified and I was kept informed with progress.
Everything ran very smoothly from start to finishAll staff were very pleasant and professional
Time taken was as stated. Everything expected was done. Comfortable waiting area where I could work.
Efficient and as booked in with courtesy car waiting when I arrived
Reception good. Service and resolution of additional problem good.
It was carried out quickly and professionaly as always.
Excellent service from reception staff to Service Team
the scratch repair i had carried out was fantastic.
Excellent service from Rybrook . All staff were courteous and efficient and my car was serviced and valeted within the specified time.Also great coffee!
Smooth delivery and return. Resolved previous service issue
I collected my car to find severe scratches on my bonnet. 2 days ago, after noticing oil on my drive, the oil warning light was issued on my dashboard. I've checked the engine Andy there is no oil in my car at all. A week and a half after a servic
Efficient, friendly, service driven.
it was only there for an MOT & tracking and all carried out accordingly
Because I was completely satisfied
Excellent customer service
Again, Aarash has been very helpful.
I purchased bulbs for main beam headlights and on asking was advised they were simple to fit - on returning home I found they were anything but, as the access was via the wheel arch!Music in the showroom exceedingly loud, went to mini, fitted free
Disappointed that I was made to feel that the problem with our car was caused by ourselves when it wasn't. There needs to be a certain amount of trust between dealership and customer.
Every person from the receptionist, to the staff who gave me details of work completed on my car, was friendly, polite and informative.
Excellent service, great hire car and my car was ready an hour early
Informed to bring in car specific time and on return car would be washed and Valeted which it was not, just jet washed.
Work carried out well within the estimated time. This was important because I had a waiting appointment.
First class service from start to finish always kept informed along the way on progress and price.
Everything handled quickly and easily
As usual quick and efficient.
The service and personal manner of Emma Rowell your service representative was excellent; she kept me informed throughout the day; exceeded my expectation by arranging all work to be completed on the day, despite my expecting a 2nd visit. thank you
Absolutely no problems with service experience once in the in the actual dealership but the approach and parking leave a lot to be desired. So much so that I asked to speak to some re this whilst on site.
I had continual calls and reminders of the completion time.
Service completed but car service lights and electronic logbook not reset so had to make another visit. Also had to wait nearly 1 hour for a driver to take me to the railway station (although the chap who did take me in the end was lovely).
You solved a puzzling problem with my car's electrical system
I am a difficult customer to please as I demand high performance and customer service from BMW. Rybrook did a great job looking after me.
AS EMAILED TO RYBROOK AT W0RCESTER, THIS WAS AN OIL & AIR FILTER CHANGE , ALSO REGAS OF AIRCON SYSTEM..therefore I have no way of knowing what has been done , as nothing shows externally, have to assume all was done correctly !
New wing scratched on Passenger side in your workshop.Drivers side front Wheel Damaged in your workshop.Car came back very dirty.Complained to lady on phone and i was told by the lady "I CAN ASSURE YOU SIR THAT YOUR CAR WAS WASHED"
When I took my car in I asked if it could be serviced while I went to a funeral. That would mean BMW got back their car earlier. When I returned it was ready washed. The service was excellent and was most helpful to me saving me a lot of extra time.
Very efficient Service contact - Ms Rowell
Shortly after service adblue light came on , Leading me to think , if this wasn't checked then what else was done
Tom Whatmore did a great job
After waiting half an hour had to remind them I was there and waiting for MOT to be carried out. Didn't inform me at the time of service and MOT that there had been a problem with a ceased valve cap. I now can't check my tyre pressure.
Time taken for replacement car was unacceptable. Car returned with minor abrasive damage to sill.Repair however was diagnosed and repaired efficiently.Well informed as to progress.
All was good and would highly recommend Rybrook Worcester, price seemed higher than expected for a service.
Couldnt have asked for anything more
Thorough in doing a health check on the vehicle and identified a potential fault and completed remedial work. Kept me informed and transported me to and from my place of work
The car was serviced as required.
The specific problem which I asked to be resolved at the service was not addressed. When I rang service dept. to point this out, no one was available and no one rang me back. I rang again, again no one available, again no one rang back.
My vehicle had not been long out of warranty when it developed a fault. Excellent customer service, a quick turn around and a reduced bill due to a contribution.
Kept informed at each stage of work
Friendly and efficient service from start to finish
Excellent, prompt service.
Efficient courteous service carried out without any problems.
Pleasantly received and work dealt with satisfactorily.
Everything went as planned from the moment we stepped into the showroom we were looked after.
It was excellent service and work was carried out quickly and I was informed about any work that might need to be done. The waiting area is a pleasure to be in and staff very friendly and helpful
Attention to detail very good.
Booked in for 1.5 hr "while you wait" service. Took 3.5 hours. Then was told car had been ready but I wasn't told! Asked for error on seatbelt alarm to be fixed, Told there was no problem. It came on again as I drove off! Now have to go back! 3hrs?
Good service start to finish.
Insides of car dirty from fitter's dirty handprints everywhere. A plastic grommet, which turns out to be a door fitting, was left on the front passenger foot well. I emailed about this and got an adequate response / apology.
Everything went like clockwork
All went very smoothly
Yet again I arrived at this branch to get my car serviced having had a price given over the phone to discover "...it needs an extra check" This time it was a "Service Interval check" - only an extra £50
Everything was done as stated. No quibble, no hassle, very straightforward and easy
My vehicle was damaged whilst at BMW. This was eventually acknowledged and a repair carried out free of charge. It couldn't be done straight away which was disappointing. There seems to be a lack of courtesy cars also which makes things difficult.
Professional and personal service.
car dropped of early and courtesy car provided.when collected car it had been valeted and had no problem with vehicle when collected
Fantastic as always
All my needs were met, particularly the manner in which I was allowed to collect a courtesy early to allow me to get to work at 7am on the following work day
I appreciate that the showroom was busy with a VIP weekend, however my keys and paperwork were handed back to me by reception and they could not answer a question I had in regards to the vehicle.valet poor rubbish thrown on back seat not in a bin.
The customer attention and service was very good
From the time I arrived, everyone welcomed me, the loan car was ready and all worked like a clock. I give them 10 not 5!!!
Professional but friendly from start to finish
service was 5 star standard and above
What can I say? I was completely satisfied!
Booked for MOT, problem with vehicle found and fixed under warranty. I was updated at the time and was even found a vehicle when mine was kept overnight.
Very helpful and friendly member of staff. He soon answered a query when my car was returned to me.
No problems with service at all
very efficient, competent and friendly.
Service etc. was excellent. However I had mentioned frayed leather on the door panel to the service team twice & no one has got back to me!
Very friendly and efficient service experience. Great hospitality too.
My car was serviced in under the two hour period that was estimated.Staff are polite efficient. Overall very pleased .
Fantastic experience from start to finish.
the best customer service anywhere in the UK!
Customer services was excellent from reception staff through to sales. Very pleased and it made me feel confident with my purchase. Anthony Davies was patient, knowledgeable and extremely helpful.
Excellent advice, service and handover
All the team at Rybrook Worcester were very helpful. Martin Ranford was especially helpful and knowledgeable at every stage.
The staff were very attentive from the moment we walked into the showroom.We were kept up to date on the delivery of the new car and it arrived as promised.
Good thorough service, kept up to date on progress and handover was smooth and informative.
We were both looked after very well and any information we required was readily given
Lovely staff, very friendly, lovely atmosphere. Salesman, Tom, very polite and experienced. Vast knowkedge
Dan was extremely helpful and responsive
Martin Ranford fully understands my needs and motivations
The whole experience of getting my new car
Rob Haywood Tom King Declan Hubbard All brilliant staff and very knowledgeableVery interested in providing customers with tailored solutions with any intense sales pressure A pleasure to do business with
I was treated with courtesy and given all the information I needed to complete my purchase.
They make it so easy.
Good handover by Tom Whatmore. We did run out of time which was a shame as we had 2 hours booked. and another customer came early, taking Tom away from me.
Everything happened very smoothly.Martin Ranford was particularly helpful
Tom was brilliant, great communication throughout and went the extra mile!
Friendly staff and good customer service
Dan the sales guy was very helpful, patiently answering all my questions. All the staff were very helpful always offering a delicious cup of coffee. No hard sell.
Well looked after by Martin Ranford and the team.
The garage bent over backwards to accommodate my every need. Martin Ranford the sales consultant was exemplary in every detail of the sale. Thank you!
Genuinely nice sales team, nobody was pushy or pressuring, lovely showroom and environment.
Very helpful, pleasant and attentive salesman in Lewis
The dealership worked hard to satisfy my every need and exceeded my expectations. Having dealt with audi as my last car was an a6 the BMW dealership were definitely much better.
The salesperson, Dan Roebuck advised on the car rather than push me into a car he wanted to sell, he kept me informed constantly about delivery and handed the car over very professionally.
Seamless process from start to finish - contact with my salesman was easy and he kept me updated with the progress of the order and delivery throughout.
Excellent work from Rybrook BMW and Martin Ranford.This is the 4th car I have bought from the Worcester dealership.I will return again.
Great service as always
Car was handed over quickly, and presented well on collection.
The sales representative was very personable, understood my requirements, and offered a great deal.
I have dealt with Martin and the team at Rybook for many years and must say the service has always been great but if anything this time it was even better. Just really easy to do business with and all extremely professional
Nothing was too much trouble
Very helpful and friendly. Gave us time
Smart dealership, friendly, helpful staff and reception
Very professional, kept informed through email and phone calls,
Excellent friendly service from the sales adviser
Absolutely fantastic service. Everything was explained and we felt we had made the right decision to choose a new BMW
The whole experience was first class from Sales (Declan Hubbard and Tom KIng) I have purchased cars from Rybook before and hey never fail to deliver the full experience.
Lewis was very professional and made the experience enjoyable and felt very valued. Unlike any experience I've had of buying a car.
Very well looked after by Rob & Declan
I'm extremely satisfied with the dealership, your are made to feel welcome the minute you walk through the door.Absolutely world-class organisation with brilliant stuff, who can't do enough to satisfy the customers
Having waited 8 weeks or so for delivery, I was constantly kept up to date by the sales exec Thomas Whatmore at Rybrook Worcester. I was very satisfied with the very thorough handover of the car, the follow up phone call..
Rybrook Worcester, in my experience has a unique style in the way in which they make the customer feel 'special'. I have purchased cars from premium brands including Mercerdes and Bentley in the past but Rybrook BMW in truth are streaks ahead.
I was completely satisfied with the purchase of the new car. There were some tangential issues with the sale of my previous car which took a little time to resolve.
Expectations set by sales staff delivered on without exception. A feeling that the transaction mattered as much to them as it did to me.
Anthony Davis was extremely efficient, the hand over was very smooth and the experience was fine.
Absolutely first class service from Tom Sparks and Tom King
Greeted immediately on arrival by a smiling receptionist. Offered coffee/tea. Made exactly as I asked for. Very pleasant salesperson. Made to feel important to him. No pressure applied to buy a car.
Declan and Tom were exceedingly helpful and made the purchase pleasant and enjoyable
I used Rybrook BMW in Worcester even though it is some considerable distance from home because I was so dissatisfied with my local dealer (Sytner Leicester) Experience at Rybrook ( Declan) was excellent totally the opposite of my local dealer
Was kept well informed throughout the process with emails and phone calls to update on the progress towards pick up. Friendly and approachable staff, in particular Dan the sales exec, who was my point of contact. Car was immaculate on pick up
Sales staff were not pushy, yet friendly and knowledgeable (even when I had previously come in without showing interest in purchasing car)
Very professional and efficient, yet friendly too.
Martins approach suits our style of buying perfectly. Friendly welcome and offer of drinks always
Smart Premises. Warm welcome on first visit (without being "pushy")Excellent product knowledge and friendly and professional sales approach.Every stage of the process was very logical and transparent and communication was prompt and efficient.
Helpful friendly and informative
From Start to finish Tom Kept me updated and informed and I couldn't ask anymore than that, Tome did exactly what he said he would do and when he said he'd do it which I believe is rare. Tom made sure buying a BMW was the experience it should of been
Very good communications and service
Great communications. courteous and efficient service, did everything they said they would. Pleasant surroundings
Every thing went to plan - each promise was kept. The service was friendly, knowledgeable and professional