"All I can say is that Rybrook is the best dealership I have dealt with in buying cars for myself in the last fourty years"

"the dealer was superb. as far as the car is concerned i would have welcomed a crash course in the professional system. after a few months i will have mastered most possibilities by constant referral to the manual but some i shall never know."

"Rybrook were extremely professional and placed great emphasis on ensuring maximum customer satisfaction."

"I have used this dealer for many years and they are excellent."

"Absolutely brilliant, the best experience I have mey in buying in 40 years"

"Always welcomed into the showroom. Offered a drink and place to sit, salesman immediately available to discuss our needs. Test drives available on all models considered."

"Treated well"

"I can not fault the dealership on any item or process that I went through."

"Excellent service from start to finish. It is refreshing to deal to people who really do want your business and undestand customer service. Thank you"

"The whole experience of purchasing my new BMW was a joy. The dealership was proffesional in all my needs and I found all the staff very helpful. I would have no issues in recommending this dealer to others"

"Mr David Murphy was brilliant, explained everything to me"

"From my first enquiry up until taking receipt of my new car Martin was excellent. Nothing was ever too much trouble and he always called when stating he would. He even called very early morning and late into the evening to fit in with my requirements"

"David kept me updated regularly with the progress of my new car and its expected delivery date"

"Overall my experiance at the dealership was one of a very professional and well run establishment."

"I popped in on my way home and left with a new car ordered It could have been two the Rybrook team were great they have made buying a car enjoyable."

"The staff were very helpful and not pushy."

"Best dealership I have ever dealt with over ail brands. Salesman Mike Davies was difficult to fault, very helpful throughout"

"I was delighted with the friendliness and profesionalism of all staff."

"The staff at Rybrook were fantastic"

"I bought my last car from Tim Rybrook and the service level he has provided is exceptional Kate in finance ensured the deal was seamless the reception team smile, greet you well before you approach them a rewarding, consistent experience"

"very satisfied withall aspects of the deal"

"This was presented to me in a professional manner and explained all the controls. In fact it takes time to evaluate all the information and just getting to learn the controls."

"Adam was very informative and professional"

"We were kept informed of progress on delivery and hanover was good"

"even though we had to wait an extra week for delivery as there were not enough drivers to deliver the car for the 1st of the month,we wre quite happy."

"they were very attentive"

"very friendly test drive very good - gave lots of information - did not hard sell"

"David Murphy was very very good."

"Every thing was perfect. From the discussions in what we were looking for in a new vehicle right through to driving away."

"Extremely satisfied. The purchase and delivery was facilitated and managed by David Murphy who knew the product and process inside out but more importantly nothing was too much trouble He is an outstanding employee in my opinion"

"Excellent service from Rybrook"

"Perfect from start to finish. Martin, Kate and the whole Rybrook team should be commended their understanding of what real customer service is all about. Thank you for everything truly memorable for all of the right reasons."

"Very friendly, did not shirk away from difficult questions professional, and 'knew their stuff'"

"Was a pleasure and a delight. Martin Ranford was so professional. Would highly recommend Rybrook Worcester. Well done to all involved"

"Cannot honestly see how the service can be improved, they uphold very high standards"

"They repaired it quickly and i got my vehicle back."

"Having paid £500 for Service and had spark plugs replaced, I had to have them replaced again by another dealership 2 weeks later. This was done under warranty."

"the car was collect and dropped off for me.was not given any paperwork of what was done, and the side indicator has hanging off."

"It was relatively quick to complete so I was waiting a while, the heating was too high and wifi would be convenient, the cleaning was rushed."

"I think the cost is high."

"all the staff were very friendly and helpful."

"Dale Ritchie sorted everything out for us and the staff were very accommodating."

"The service department could not give me a satisfactory explanation on why these parts had failed."

"I had to wait a long time for my car, but I felt it was necessary as the service staff were very thorough with their checks."

"Replacement glass for door mirror incorrectly ordered"

"I telephoned on Friday 4 May to book the car in to get a fault resolved but my call has not been returned as yet."

"service wasnt booked in, however replacement car had been booked therefore service got soerted. Noise on boot not sorted"

"Very expensive"

"Completed the routine job in hand as expected but fobbed me off regarding another issue, disapointing really."

"A long time to replace four tyres but excellent price."

"Service minor bodyshop repair carried out."

"As I complained about the coils needing replacement and the cost. The dealer contact BMW and a reduced price was offered"

"They forgot to do some of the work I asked them to, however been corrected since. Very polite and professional service."

"Exceptional"

"Can't fault the dealership for the way they work, Martin Harvey explained everything and answered all my questions"

"Very expensive first service, £300, work included work on brakes without removing wheels"

"My dirty car was collected by one their personnel, the service and associated work was carried out and the car returned clean inside and out at the end of the day. What more could one ask for"

"Excellent service and valet to internal surfaces."

"The staff in the garage are a credit to BMW"

"Excellent working enviroment while waiting for work on my vehicle."

"It is always been very good and you are made to feel welcome."

"i have previously stated our satisfaction with the staff at rybrook and the service has been exemplary and so is the x30sd"

"It was returned with some minor scratches that were not there before, I believe the scratches were induced by getting the contaminate off the paintwork."

"Service advisors don¿t know enough i like to speak to the person who does the work. They don¿t pass the right the information on correctly. Mark Tapling was brilliant throughout. It could be a more personalised service for certain customers."

"I am annoyed that on my previous visit I got a discount. This time I have had to ask for it and eventually I was given it."

"I would have preferred the collect and drop off service, the bill was quite steep."

"As previously mentioned, I still have a problem with the drivers front door, where water is left after it rains, as compared to the other 3 door areas where it is always dry"

"They could have done better with the communication. Overall the servcie was good. I have had to re book my vehicle in for the bodywork to be completed. Which was agreed between me and the sales person."

"They collected my car the first time but they forgot about me. I had to ring them to bring the car back. They were late collecting it and returning it and i did not like the drivers attitude."

"Warranty work was completed on time and totally satisfactorily. Courtesy car was excellent and of suitable quality."

"Ill advised oil meter and 'frosty' reception from staff."

"I just think they're not quite worthy of a top score."

"Swift and effecient."

"this time the service was very good but the putting on of the winter tyres took 4hours 30 minutes."

"I thought the attitude of the service advisor left a great deal to be desired also i have ordered parts and there has been problems with that."

"Service Manager Martin was extremely helpful."

"Very pleasant."

"It was very good."

"Satisfied on this occasion"

"Quite a long wait when additional staff were available. They charged me £15 for insurance on the courtesy car which the competitor didn't. I drove 10 miles there, only to find there was a mistake so i had to go home and back again that day."

"good service and information"

"Very pleased with all aspects of the service experience."

"the garage is handy is for me."

"First class service"

"I have had to get some other dealer to sort my tyres out as they had no tyres available, I got a text to say they had booked my vehicle in but when I got there they had only 1 tyre for me and I got them for £120 less per tyre."

"The yound lad who looked after me was very good."

"Very comfortable, the coffee and biscuits were nice."

"All Rybrook staff are pleasant, helpful and friendly. However I can't give them top marks since it took the workshop a number of attempts to fix a noise problem."

"I had doubts that I had the required service book with me and queried this but was assured this was okay however since returning home I have found the service book so now need to make an extra visit to have it completed"

"They always provide satisfaction on the issues we have ."

"I have given a 4 star rating because Rybrook Worcester would not honour there value servicing as shown on there web page."

"All of the staff at Rybrook are outstanding, the whole experience from reception to service are all very helpful."

"i was very pleased with the service"

"Rybrook Worcester are one of the best I have ever dealt with."

"Rybrok dealt with fault under warranty on day that I took it in."

"Thought dealership handled job fairly well but must say that working 1 2 million pound machine myself at work each day that the hourly labour charge is rediculous"

"Had to re visit due to incorrect setting of low beam headlight on MOT"

"The collection service was about 2 to 3 hours late."

"Good but the internet was not working which was a small problem"

"See notes"

"I was completely satisfied with the Dealer but for from satisfied with BMW reliability."

"The service and support is top class ."

"Very good only one small complaint waitingtimes are a bit optimistic. However I was kept informed of delay both recent visits took longer than planned."

"they were efficieint and pleasant"

"very professional service, the service receptionist was excellent, well done"

"Once again friendly and helpful staff across the board. From a warm welcome through the door to an informational brief as to the service being under taken. A call later on, to advise of the vechicle ready to be collected. Once back at the dealership "

"Very good service, the brake service was performed quickly even though the car had not been booked in."

"It was first class."

"The vehicle was picked up and dropped off from my home which was very convenient"

"The dealership staff were very good throughout they offered me lift home and made sure i was safe. The man who dealt with me put himself out to help."

"Have more facilities for returning vehicles without going through the dealership."

"MOT fine.Clutch problem resolved via software check resulting in new clutch repaced under warranty"

"Very good service"

"I took car back because I had done 300 miles since previous service and the bonnet lifted. They told me it would cost £160 to just look at it, but only charged me for the part £120. I think this should have been picked up at the service."

"It was not a dry day but don't think the outside of the car was cleaned before its return. The alloy wheels which had the blemishes removed would not all fit in the boot so one was put on the back seat without anything to protect the seat."

"All work carried out to highest standard. Very helpful in explaining fully work undertaken."