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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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I am almost fully satisfied with the service provided, however I am still getting squeak on the brakes.
From the moment I looked to book the car in and the service shown to me was excellent
Kept up to date, professional and polite service
Waited 20 - 25 minutes to collect vehicle
Because I am.
Everything was good
I was very happy with the service experience on this occasion.
Nothing went wrong, a work completed
Rybrook always prompt polite and effective.
Very good service all round.
Good reception, work usually completed when planned, Good facilities while waiting.
Very smooth and easy
Easy to do business with. Excellent Customer Service and clarity and timeliness of communication. Did what they said they would do.
I have one question. My rear tyres were classified as red ('requiring urgent attention'). I phoned up Rybrook on 9.12.19 asking to speak to the engineer to find out what the urgency was all about and was told he would call back. I await that call.
Ladies on reception, after sales advisor, general feel of customer importance, hospitality were all first class.
Would have been top marks but unfortunately they omitted to do the wash and vac which is included
Unfortunately the person who dealt with me from the service team came across as patronising and lacked the type of welcoming demeanour that I have come to expect from a BMW dealership. The work carried out was excellent
Always a smile to greet you. Service personnel always go out of their way to help and solve any problems.
Only issue was the car was needed all day, as the service dept as extremely busy.
Not had a service.. Just a tyre change which was fine apart from white scruff marks on the front bumper which were more or less rectified after a home visit.
No matter the problem the service received has always been first class.
Everything with my car service was most satisfactory.
The garage had apparently tried contacting motability about getting other things done that we hadn't requested. This is what probably caused the delays.
Helena Carver deserves a special mention for her high quality care and professional attitude towards the BNW brand. She dealt with my vehicle issues expertly and quickly. Extremely impressed by her and grateful for her help.
A smooth process in purchasing a new car. not all dealers are approachable however I found the experience to be very straightforward in particular Derry Griffiths was efficient and dealt with any queries quickly and is an asset to his employers
Very poor communication, have to keep chasing for updates and always an issue with booking... This is in regards to my BMW, Mini service is totally the opposite as staff are friendly and always helpful to my wife.
The servicing is always carried on time. My car is also nicely cleaned and the coffee while we wait is first class also.
I was expecting to pay for my MOT and was delighted to learn it is complimentary with BMW, you guys should really shout about this when you sell 2nd Hand Cars.
Service carried out in the time indicated. Efficient in all aspects of the service process.
All my iDrive settings were deleted and I was not told in advance that this might happen. Very annoying, for example, to pay £650 for electric seats with seat position memory which is not much use when the stored position is deleted.
I will credit to the service colleague who on my concern regarding the quoted cost of service was prepared to offer a discount.
See above. Good Free Coffee and comfortable waiting area does NOT MAKE for GOOD CAR SERVICE , without equivalent care and attention paid at the SharpEnd!
I was informed of the items that might need attention in both short and long term.
Service manager was excellent and worked very hard to ensure the problem with my car was diagnosed and fixed. Sadly, he's let down by relatively poor reception staff not under his control. There are proposals to rectify the problem I am informed.
The work was carried out on time and everything was explained well beforehand and the car was returned clean inside and outside.
Failed to identify problem on first visit. Confirmed everything was fine.causing considerable inconvenience whilst away on a trip. Conveniently found fault on return visit, at my expense.
I noticed some light grease marks on my ivory leather seats which was disappointing. I was also sceptical regarding the report on depth of tyre tread as the near side rear tyre was brand new and shown as the same as offside rear?
Again exceptional service from Hanna who arranged for a much earlier collection of my car than originally quoted.
Good communications, nice courtesy car
Reception good, service contact clear and car was cleaned before return
Only a simple MOT and quick wiper blade change - but my car was returned in impeccable condition
We had 2 of our cars in for a Winter check and a winter wheels and tires swap. First, they put the wrong wheels on the wrong car and then when we realised this they switched them over on one of the cars and the other car is not even back yet. It has
I was told I should expect to wait 1.5 hrs for my MOT and brake fluid change but in fact had to wait 3 hrs.
Jordan was very helpful organising collection
In my opinion the experience could be improved slightly and be more customer centric and more checking of detail. However, I think this is probably as good as it gets in a high volume business like yours.
Excellent customer service as always.
Kept me informed throughout the process, flexible to work with and great service
I always enjoy visiting Rybrook as it is spacious, welcoming and always has updated displays. I occasionally call in just for a look at the new cars and the staff are never pushy but attentive when requested. The salesman I dealt with was fantastic.
They did fantastic - really great
Looked after well and kept informed
The salmon Dale Ritchie was extremely helpful and pleasant
Really good experience. Was kept up to speed throughout the process and always felt welcomed and valued as a customer.
Easy, good communication, not over powering or too salesy. Excellent knowledge.
Salesman offered me advice on specifications for what i was looking for. Once ordered he kept me up to date all the way through the process. He clearly explained how everything worked on handover of the vehicle. Excellent service!
Fantastic service from the named above