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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

I need a Service or Repair

Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

Kersten Rice

Service Manager

Emma Smith

Senior Corporate Sales Executive

Tom Sparks

New car Business Manager

Danielle Tibbetts

Business Development Manager

Russell Mullard

Used Car Business Manager

Dale Ritchie

Used Car Sales Executive

Maxwell Allen

Used Car Sales Executive

Richard Copson

Used Car Sales Executive

Liam Ratcliffe

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Emily Kemp

Retail and Warranty Administrator

Thea Rose

Service Bookings Clerk

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service, very polite and professional service!

Service

Regular updates

Service

Nothing is ever a problem!

Service

No issues.

Service

No problems!

Service

Friendly staff and good facilities for customers who have to stay with their vehicles.

Service

Quick and on time

Service

Excellent.

Service

Couldn't fault the service we received highly recommended

Service

Liked the full vallet

Service

Thea Rose handled my service in a very efficient and timely manner.

Service

As above, excellent service.

Service

All good

Service

Good quick service on a recall

Service

Obvs. Quick efficient service

Service

Job completed on time, the cost as quoted on the website, friendly service desk

Service

Service extremely good

Service

Timely manner as predicted

Service

Very helpful; polite and knowledgeable staff and excellent Customer Service. Stuart was the primary point of contact on the day of my service.

Service

The whole process from start to finish goes smoothly.

Service

Great service again

Service

Very good service from Stuart at the work shop

Service

Really disappointed with the car initially however the service team have done a good job to remedy the issues I had.

Service

Good result

Service

Recently purchased this vehicle I got serviced, staff are very accommodating regarding my queries and appointment.

Service

Work carried out on time

Service

Brilliant service

Service

The rep at BMW garage gave very good customer service, giving me regular updates on my vehicle

Service

Very helpful staff, kept updated on progress, nice atmosphere

Service

The service was conducted as agreed without any problems or delays.

Service

The service I get from Rybrook is always very good

Service

Easy booking, helpful and professional staff.

Service

I was able to make an appointment easily for an MOT and brake fluid change over the telephone and when I arrived they were expecting me, took my keys and pointed me in the direction of coffee. A comfortable and safe lounge.

Service

Fast and efficient

Service

Felt special and to do this to every customer is testament to your service

Service

Very straight forward

Service

Theo and the lady on reception when I came in on Saturday for the wheel replacement (I didn't catch her name) were both very helpful and got me sorted with minimal hassle. Overall I am very pleased with the service I received

Service

Prompt attention to any problems

Service

Service completed and money saving option shared

Service

No issues very professional

Service

Our car was off the road whilst a part was sourced that was unavailable in this country and there was no date of anticipated receipt. Thom Price kept us informed and as soon as the part was in the car was repaired the same day.

Service

Everything was seamless

Service

People helpful and updated me and car was cleaned after the service.

Service

Asked if l could pick my vehicle up on Sunday as we were travelling back from Somerset? No dramas keys were ready at reception

Service

Everything happened as explained and the car was ready earlier than anticipated

Service

Stu was friendly and professional

Service

Everybody has been so helpful to me finding my dream car

Service

Good customer service. Everything explained clearly and kept informed.

Service

Told exactly what was needed by Ryan and work completed quickly by service team.....

Service

I love the video that is sent to you about your service

Service

They did exactly what they said they would on time

Service

Helpful, pushing my car through when I'd forgotten my driving licence and need to get to hospital to collect my wife

Service

I'm happy with the service I received

Service

Faultless

Service

Did what was expected.

Service

ALL GOOD

Service

Always very pleased with the the service I get there, and very good staff. Often a bit of a wait once through reception to see someone. Perhaps Covid type delay in having less people about? Once you are speaking to someone then they are excellent.

Service

Service, mot etc carried out with no problems. Very efficient.

Service

Jobs sorted efficiently and on time.

Service

High quality of workmamship, excellent communication and great customer service.

Service

They did the job

Service

Servcie process excellent , delay on a warranty issue but is now under control.

Service

Easy to book and quick drop off.

Service

Excellent customer service, thank you William

Service

My service was carried out quickly and my service advisor (Rhea) was very helpful over the phone and in person with regards to my fairly specific service requests. I also wasn't charged to fix on my bonnet release as it fixef itself on my drive in :)

Service

everything went according to plan

Service

Great service

Service

No charge for MOT, and no need for the Service to be done. Came home with a perfectly clean car and an MOT certificate. Thank you.

Service

As expected and much improved on recent years

Service

The computer system did not have my booking, despite having a booked service and reference number. However the receptionist sorted this out, no problem.

Service

Stu went above and beyond to help with my issues on my BMW, kept me up to date along the way

Service

Fast turnaround and kept informed

Service

Amazing service

Service

Fitted me in next day with courtesy car great service

Service

Pleased with the service.

Service

Work carried out within the estimated timeframe

Service

Advise given was very helpful

Service

Very friendly staff and the service was completed to plan. I was given a courtesy car which was excellent (an i3) and my own car was immaculately valeted.

Service

Excellent attention and updating from Stuart..

Service

First class service. Very helpful and informative

Service

Honestly, I could not put your lovely Thea Rose on a pedestal high enough, she was an absolute dream to interact with, she's a credit to the branch and the reason everything is getting top marks this time round is thanks to Thea.

Service

Stuart very helpful and keeped me informed of progress

Service

Everything was perfect and the guy went the extra mile

Service

Attention to detail

Service

No issues with service representative

Service

My problem with my car was sorted and handed back to me after a nice wash and vacuum, which is always appreciated.

Service

Excellent customer service from Ryan and team

Service

Rybrook, as usual, have friendly and helpful staff.

Service

There is a lovely atmosphere in this showroom. Staff appear to be content and they interact with customers beautifully. Not too over the top or otherwise. Just right.

Service

Everything was dealt with smoothly and promptly and I was kept notified at each stage.

Service

Quick check in and efficient follow up

Service

Knowledgable staff friendly team

Sales

Everything ran to schedule and car arrived on time.

Sales

In particular, James Sadler was a very approachable, knowledgeable and helpful new car sales executive. James made the purchasing process very easy.

Sales

Exactly as arranged

Sales

The Sales Executive we dealt with, Jordan Lyndsay, was sensitive to our requirements and attentive in translating these into the features we appreciate in a vehicle. We are delighted with our X4M and experience so far.

Sales

Was kept up to date with email or telephone on the progress whilst waiting for our car

Sales

Everything they promised they delivered

Sales

Helpful professional advice and updates every step of the way.

Sales

I personally was very pleased with the efficiency of the whole process. Even when there were delays in the delivery date of the new vehicle the BMW staff kept me abreast of the latest situation.

Sales

The staff ensured car delivered to our specification and dealt with issues raised very professionally to ensure we were happy with the car.

Sales

Good communication even when slight delays encountered and very responsible to emails etc

Sales

Derry was knowledgeable about the car and explained its capabilities in easy, understandable details

Sales

Jordan was an excellent sales person who went out of his way to give me what I wanted and looked after me throughout the process.

Sales

The whole process was managed very ably by James Sadler. James was very charming, knowledgeable and kept me fully informed with regular updates on the anticipated delivery date of the vehicle.

Sales

Everything was explained very well, in a good time frame and lovely surroundings.

Sales

A m a z I n g! James was brilliant at explaining everything my new car did. Tom S was amazing and sorted all the finance out and gap insurance. There was another gentleman who helped us set the app up and connected my phone to the car.

Sales

A 5 star rating provides the answer.

Sales

I was never promised anything that was not achieved. The fortnightly updates were very helpful and managed my expectations so that I could tie the sale of my old car prior to delivery.

Sales

Great customer service.

Sales

We were extremely satisfied and couldn't fault anything throughout both of our visits to the dealership before making our sales decision.

Sales

Excellent delivery Jordan Lindsay, Rob Haywood, Tom Sparks all great brand ambassadors, brilliant knowledge & experience. This is my 10th BMW in 17 years and it won't be the last!

Sales

Well looked after by Jordan and team