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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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All programmed work done and additional tasks completed
My vehicle was in for a recall and was not collected as agreed and sustained damage on the second visit, but all was put right with your bodyshop and a loan car was given. I realise that things do sometimes go wrong but was quickly rectified.
Attention to detail
Car booked in for specific work they then suggested £600 worth more work not due for another 2000 miles!
Both times initial service I was receiving not happy with.
Completed the service on time
I am completely satisfied, as every thing went better than expected. I can't thank enough to these two guys.
During a routine service it was discovered that I had a damaged tyre which was replaced promptly and I was able to drive away within a couple of hours.
Service on time
Friendly and efficient
Polite and helpful
Competent, well informed staff
Very slow to respond to some warranty work
Depending on which service person/ receptionist you get the experience can be different..
We are always looked after really well
Because I was.
Although the MOT and a small bodywork repair to the rear wheel arch were completed satisfactorily, the matters outlined above left me with an overall feeling of disappointment.
Did the job needed and within time frame
job was completeled quickly and excellent communication
The work required was explained clearly.
Could not fault the staff team, very polite and helpful, professional in every aspect.
Ive experienced poor quality paint finish from the Bodyshop resulting in the car having to go back five times to be rectified and its still not perfect. Service department is ok but would benefit in having trained motor technicians on the service.
As above plus bonus of car being cleaned inside and outside!
MOT was carried out for under £30. Nice environment to wait in.
I booked my oil service through my online app but was advised to change pollen filter too , the cost on my app was and still is 240 pounds but i was changed 259 , its only minimal but theres still a difference
Could not offer a replacement car for two weeks Booked in for a days work it took two days didnt let us know till mldafternoon saying it was wrong part sent .
There's absolutely nothing wrong to say about Rybrook Worcester.
I'm treated exactly how I would like to be treated.
Easy to book, did not have to wait long for appointment kept me informed. Vehicle was ready at the agreed time
car not ready at specified collect time. I waited for +45mins & had to chase whilst I was with you & remind that I was still waiting (over an hour after my 4.30 agreed collection time having dropped car at 8.00am). driver seat moved - disappointed!
From Reception to service Advisor a first class serve. A nice cup of coffee on arrival. A nice new 1 series provided for the day
Friendly and efficient and very informative
My car was serviced and cleaned in the time stated
I dropped my car off at the dealership and waited for the car. The service person was very courteous and kept informed of how things were going.
Very helpful efficient service
Rybrook always, at both Worcester and Shrewsbury, provide an efficient service
Never had a problem or need to complain.
Very friendly staff. The service was done to an excellent standard.When I asked a few more questions, they were eager to help. Great!
See previous response.
Generally we have been happy but a little annoyed last time we had a service as when we arrived we were advised if was necessary to arrange another day appointment to do some updates on the computer. As we live some 47 miles away this was annoying
So helpful. It did take a long time but my car was valeted as well and all of my questions were answered.
Service light still on ! Even though my service didnt need doing for another 3200 miles ! So I decided to have it done early and basically got oi shoes for doing so !
Service lady did everything she could to accomdate collection of vehicle
Every thing went as planned smoothly and efficiently
Very helpful and well presented staff,
Disappointed - quite long waits and I reported an issue with an alloy wheel corroding, they said they would take a photo so it could be reported and replaced. I appreciated that it could not be done at the time but I have since heard nothing
The team are are all very pleasant, helpful and knowleable and I always feel I am in safe hands.
Sevrvicing good. I wsa not entirely convinced by the person who acted as the communicator.
Kept informed, given lift to work, job requested done
No issues at all.
The job's all done
They did everything perfectly
Hassle free process from booking appointment to work being completed
Everything handled as we wanted
Provided all I needed
Everything about the process was fantastic, from enquiry, messing with car specs and idea to pick up. I always felt as though the team had time for me to discuss options etc