Helena Cleaver at Rybrook Worcester and Jack the mechanic were both brilliant in aiding us with warranty work, courtesy car and service work.
Stopped storing tyres , even though this was a selling factor. Tyres were dirty even though after 2 hour wait car was washed
Dealership welcoming and efficient.
Staff went the extra mile and even dropped things hat Id left behind round to my house!
Because my vehicle was damaged
Highly Trained Staff and always looking after my vehicles
Some confusion over the reason I had brought the car to the garage and a late call to identify it on this service visit but still a pretty good experience overall.
Problem sorted with car. Kept informed .
Great customer service nothing is too much trouble
communication was 1st class.
Service offered has never been bettered by any other provider
We asked them to turn off the automatic anti-collision breaking, but we had a miscommunication and it was not until after the service that we found this was impossible. We think this feature is potentially dangerous in the area in which we live.
Great service, car cleaned and checked as always.
Because everyone is very helpful and caring specially with me.
They arranged to pick up my car and as the work took 2 days they brought back to car at a time to suit me.
Managed to fit me in at short notice
Excellent service called me when a problem was diagnosed. Discussed the options and gave me confidence in making a choice. Very competitive prices too.
Serviced was carried out to a high standard and car was left looking new after a good clean inside and out.
As above - staff always friendly and willing to help. Very satisfying experience every time I walk into the showroom.
The problems were fixed and the car returned spotlessly clean, very pleased. Unfortunately, I was left waiting in the showroom for 20 minutes when I dropped the car off and other customers arriving after me where dealt with before me.
Upon leaving the car with Rybrook, Worcester, I reported some known faults to the service advisor. I was told to email them as opposed to the sales advisor making a note of them.
Very efficient collection and delivery service
Worcester always look after you in a friendly and professional manner.
Car collected annd returned to save me being late for work.Kept informed of progress during the day.
All the team from reception to sales and service all exhibit total professionalism consistently when I visit. I have my car serviced there and bought my wifes car there as I knew I would be looked after right and that is worth paying extra for.
Everything done in one visit.
The overall experience of any work undertaken by BMW is second to none and I always feel confident that the work carried out will be nothing short of excellent.
Having booked to have 4 new tyres fitted my car was delayed as one tyre was used for another customer who had had a puncture.Following an adjustment to the tracking the adjustment was made unequally and the steering wheel is now out of alignment.
Fault on rear lamp fixed but warranty claim on seat requires another visit...still waiting to hear back on that issue after 2-3 weeks. Car was cleaned - thanks-but windscreens and glass left smeared
Rybrook have always been ok we me
Good service and good staff
All done to my satisfaction.
All 4 Alloys were refurbed as requested.
excellent service and efficiency
Please see comments above.
Waiting for tyres to be fitted early morning. They were not delivered by supplier so waited 3 hours.
Great people easy process
The team always look after us at Rybrook
See above and in addition comfortable surroundings to wait in
It was ok - one of the jobs identified on my car was not addressed. Also Bodyshop work was expensive - but i paid the price for convenience ........ if i had more time i would have sourced the work independently ......
Distinct lack of communication throughout after car failed MOT with me doing all the phoning to find out anything - even to date I am still waiting for the customer service manager to ring me to discuss my complaints as he said he would.
Easy to deal with, very friendly service
I went in for a sinple grill exchange to the M performance range and it was a comedy of errors from start to finish including incorrect parts being ordered to my booking not being booked in correctly and the service manager being defensive. Took 4wks
Excellent service for the last 7 years
Ive been a customer of Rybrook Worcester for 7 years, purchasing 3 cars and have always been satisfied and looked after however, this experience I found quite the opposite.
although my Z4 was 3 years old staff advised on what I should be aware of in future servicing
Dealt with by a professional attendant who valued my custom. Explained to me my cars service report and the new MOT Certificate.
Everything goes smoothly, every time
Bought used X5 Sales were faultless and excellent. Car developed a fault to the tailgate. Service team terrible booking a repair.Fixed it it with 'tape' that got wet and fell off. Went in for a second repair. again fixed with tape. Fault remains !
Missed the first booking - no loan car as pre arranged
Everything promised was delivered
The wait time was over the 1 hr quotes, a customer service person got to me 25 mins after when my service was due to start to take my keys. I noticed that the coffee area was dirty with spilt coffee, no biscuits and the kiddies games TV was broken.
Car picked up from my house on time and driver was helpful.
Work carried out at our convenience, car nicely vacuumed and cleaned.
As explained in 1 the service was satisfactory and courtesy of staff excellent but not satisfied with the service agreement. I need not have bought it.
MOT picked up seized front brake calliper.Under warranty so no cost to fix.I was advised that one front disc/pad was damaged by calliper failure.That fix would not under warranty.BMWUK declined to contribute.Said work not necessary.Overselling?
No complaints car cleaned service book stamped and paperwork in order.
The booking in experience was poor and left me feeling that I would have been ripped off had I not done my homework first - see below. My service advisor, Adrian, was excellent however once the car came in and the collection service was useful.
Good and prompt attention. Good facilities while awaiting service or repair.
Staff are pleasant, booking in goes smoothly and all the issues are clearly explained.
easy, quick, friendly service
Car picked up on time and delivered back looking very clean. Advisory for new front tyres somewhat odd since they had been checked 2 weeks prior and found to have 5mm of tread still left,
I have never had a problem with my car after any of the services that I have had at Rybrook. The staff have always been completely professional.
I would have give 5 stars if my car would have been washed
All programmed work done and additional tasks completed
Car booked in for specific work they then suggested £600 worth more work not due for another 2000 miles!
My vehicle was in for a recall and was not collected as agreed and sustained damage on the second visit, but all was put right with your bodyshop and a loan car was given. I realise that things do sometimes go wrong but was quickly rectified.
Both times initial service I was receiving not happy with.
Completed the service on time
I am completely satisfied, as every thing went better than expected. I can't thank enough to these two guys.
During a routine service it was discovered that I had a damaged tyre which was replaced promptly and I was able to drive away within a couple of hours.
Competent, well informed staff
Depending on which service person/ receptionist you get the experience can be different..
We are always looked after really well
Very slow to respond to some warranty work
Ive experienced poor quality paint finish from the Bodyshop resulting in the car having to go back five times to be rectified and its still not perfect. Service department is ok but would benefit in having trained motor technicians on the service.
As above plus bonus of car being cleaned inside and outside!
Could not fault the staff team, very polite and helpful, professional in every aspect.
I booked my oil service through my online app but was advised to change pollen filter too , the cost on my app was and still is 240 pounds but i was changed 259 , its only minimal but theres still a difference
Did the job needed and within time frame
MOT was carried out for under £30. Nice environment to wait in.
job was completeled quickly and excellent communication
Although the MOT and a small bodywork repair to the rear wheel arch were completed satisfactorily, the matters outlined above left me with an overall feeling of disappointment.
The work required was explained clearly.
Could not offer a replacement car for two weeks Booked in for a days work it took two days didnt let us know till mldafternoon saying it was wrong part sent .
I'm treated exactly how I would like to be treated.
There's absolutely nothing wrong to say about Rybrook Worcester.
Easy to book, did not have to wait long for appointment kept me informed. Vehicle was ready at the agreed time
car not ready at specified collect time. I waited for +45mins & had to chase whilst I was with you & remind that I was still waiting (over an hour after my 4.30 agreed collection time having dropped car at 8.00am). driver seat moved - disappointed!
Excellent all round experience
Outstanding customer service, nothing was too much trouble
Tom was superb, informative and prompt with all queries
As before, everything was superb.
The retailer Declan respected my every wish in terms of contact and communication as I work overseas
Courteous,professional staff who listen and respond to your needs. Never pushy
Tom and Andy were amazing and looked after us so well. This is our second purchase from Rybrook and we will keep going back because of the fantastic sales team
I knew the specification I wanted and have no time for listening to waffle so it was refreshing to get straight answers and reach a realistic deal!
Very happy indeed with thecway things went my car got held ip at the port but i was given a new 3 series until mine had arrived atvthe delership
As usual great service cant fault their determination to make sure that everything was perfect
Customer service was outstanding and the whole process was second to none. Being a privious Audi owner there is no comparison BMW are well above the competition.
Nothing too much trouble for Martin Ranford.
Declan was extremely helpful, professional and courteous throughout
Tom our sales guy has been brilliant, keeping us informed from start to finish throughout the whole process. I feel he is a great asset to the dealership under the guidance of Rob Haywood.
Salesman couldn't do enough for me, superb service. Salesman Lewis Bannister.
Everything handled as we wanted
Rybrook Worcester
Worcester
