Loading...

ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

I need a Service or Repair

Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

Kersten Rice

Service Manager

Raj Patel

Financial Controller

Emma Smith

Senior Corporate Sales Executive

Tom Sparks

New car Business Manager

Martin Ranford

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Russell Mullard

Used Car Business Manager

Dale Ritchie

Used Car Sales Executive

Maxwell Allen

Used Car Sales Executive

Richard Copson

Used Car Sales Executive

Liam Ratcliffe

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Michael Luxford

Service Administrator

Emily Kemp

Retail and Warranty Administrator

Thea Rose

Service Bookings Clerk

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

exceptional service

Service

Good information provided about the routine servicing of the car.

Service

Information provided re MOT is excellent. Car valet was very good.

Service

Your work is exemplary and you go to a great deal of effort to clean my car after - a real bonus, thank you.

Service

As per item 2 above.

Service

Always communicated to in a positive and good manner

Service

Turnaround of work

Service

the work was done quickly and well

Service

This is my 5 th BMW never let me down .Top quality .

Service

Advanced Car Eye was fitted Quickly and all trim replaced correctly.

Service

Good communications from service department regarding problems encountered during recall of my vehicle.

Service

Efficient and helpful staff

Service

Rybrook took 3 days to find a 'unique' fault on the alarm system on the Active Tourer. Their communication was good and ultimately following direct BMW contact by myself the fault was addressed foc as Goodwill with the vehicle being a month over Warr

Service

Very professional, and friendly welcome.

Service

attentive staff car ready to drive away

Service

Makes one feel welcome and important as a customer

Service

did the job

Service

I am always very pleased with the friendly excellent service I receive.

Service

Efficient and quick

Service

Rybrook Worcester's staff were efficient, friendly and helpful, as usual, but the corona virus precautions made being in the dealership unpleasant and, for this reason alone, it was not an experience that I enjoyed or that I want to repeat.

Service

Everything was handle well

Service

No problems with the work on the vehicle, nice loan car, free ongoing MOT's.

Service

I feel I was mislead and and had an 86 mile round trip when I could have had this work done locally. Sufficiently dissatisfied and given I am now over half way through my contract, considering returning the car now.

Service

The car was booked in for MOT only, but they managed the brake fluid service also- and cleaned the car! All this done while I waited and it was completed in less than 2hrs!! I was extremely pleased!!

Service

Nothing could be faulted with the service I received.

Service

Great experience, no hassle, lovely courtesy car. Overall very impressed.

Service

Very efficient and professional. Upfront prices. Good communication.

Service

All request actioned promptly

Service

All things resolved

Service

Everything was well organised and very prompt. Usual Ryebrook quality service

Service

Excellent, young woman who helped was extremely helpful

Service

Missed one item requested for wheel refurb but remedied immediately

Service

John Deeley was excellent.

Service

Quick, prompt and professional service.

Service

They did what they said they would efficiently and effectively

Service

Efficient and professional

Service

Excellent customer service, both face to face and over the phone; efficient and welcoming. The service team kept me up to date with all parts of the process.

Service

Very helpful, competent and pleasant.

Service

Really pleasant showroom and staff

Service

Tara kept me updated throughout the repair and was exceptionally helpful. She provided brilliant customer service and really made me feel supported when dealing with a frustrating insurance company.

Service

Very clear about any problems , seems very thorough .

Service

Everyone was very helpfull

Service

Efficient,friendly treatment.

Service

My inquiry was dealt with in a prompt and professional manner, and resolved in a reasonable time frame.

Service

Could not be better

Service

Great service from the team

Service

All aspects of the service appointment were carried out under COVID-19 guidelines. From arrival to driving away in the loan vehicle took less than 15 minutes. Collection was even faster.

Service

Friendly, appropriately answered questions & explained what would happen prior to the appointment.

Service

Excellent service, knowledgeable and friendly staff, car always washed. COVID-19 precautions very well managed.

Service

All issues dealt with professionally and a courtesy car was provided.

Service

Attentive staff and made to feel important.

Service

Overall a good experience, everything completed correctly and hire vechicle was good too.

Service

Job well done

Service

Jordan was helpful and supportive in the purchase of my new car Tom (finance) explained documents and ensured everything was in order with the financial side of the purchase

Sales

Friendly sales team and knowledgable about the products

Sales

Patience, enthusiasm and willingness of the sales person involved

Sales

Jordan was very knowledgable and professional throughout

Sales

James kept us updated all the way through

Sales

End to end good experience

Sales

Professional service.

Sales

Outstanding customer service friendly helpful

Sales

Extremely courteous and efficient service

Sales

A five star experience from start to finish. Well done Rybrook.

Sales

Good service from James

Sales

Rybrook BMW Worcester have always been very helpful and friendly - they go above and beyond to help you.

Sales

Excellent customer service - thank you!

Sales

Always met with a smile and made to feel comfortable. Covid 19 precautions explained and carried out to ensure a relaxed and supported interaction during the sales process.

Sales

Since March 2017 we have purchased a new 118i M3 X3 Msport M4 a new X3 msport and most recent a new M4 competition and my daughter has just ordered her new 118i msport for delivery so you can see that we are very satisfied with the service we get

Sales

Derry (salesmen) was excellent and extremely helpful in arranging delivery of my car to my home obviating the need for me to visit the dealership as I was self isolating

Sales

Good service from Jordan

Sales

Clear communication and made to feel special and 'personal' even with the social distancing/CV19 issues. It's a shame that the CV19 distancing issues spoiled the handover process. This is not the dealers fault, but is factored into my score.