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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Excellent service, very polite and professional service!
Nothing is ever a problem!
Friendly staff and good facilities for customers who have to stay with their vehicles.
Quick and on time
Couldn't fault the service we received highly recommended
Liked the full vallet
Thea Rose handled my service in a very efficient and timely manner.
As above, excellent service.
Good quick service on a recall
Obvs. Quick efficient service
Job completed on time, the cost as quoted on the website, friendly service desk
Service extremely good
Timely manner as predicted
Very helpful; polite and knowledgeable staff and excellent Customer Service. Stuart was the primary point of contact on the day of my service.
The whole process from start to finish goes smoothly.
Great service again
Very good service from Stuart at the work shop
Really disappointed with the car initially however the service team have done a good job to remedy the issues I had.
Recently purchased this vehicle I got serviced, staff are very accommodating regarding my queries and appointment.
Work carried out on time
The rep at BMW garage gave very good customer service, giving me regular updates on my vehicle
Very helpful staff, kept updated on progress, nice atmosphere
The service was conducted as agreed without any problems or delays.
The service I get from Rybrook is always very good
Easy booking, helpful and professional staff.
I was able to make an appointment easily for an MOT and brake fluid change over the telephone and when I arrived they were expecting me, took my keys and pointed me in the direction of coffee. A comfortable and safe lounge.
Fast and efficient
Felt special and to do this to every customer is testament to your service
Very straight forward
Theo and the lady on reception when I came in on Saturday for the wheel replacement (I didn't catch her name) were both very helpful and got me sorted with minimal hassle. Overall I am very pleased with the service I received
Prompt attention to any problems
Service completed and money saving option shared
No issues very professional
Our car was off the road whilst a part was sourced that was unavailable in this country and there was no date of anticipated receipt. Thom Price kept us informed and as soon as the part was in the car was repaired the same day.
Everything was seamless
People helpful and updated me and car was cleaned after the service.
Asked if l could pick my vehicle up on Sunday as we were travelling back from Somerset? No dramas keys were ready at reception
Everything happened as explained and the car was ready earlier than anticipated
Stu was friendly and professional
Everybody has been so helpful to me finding my dream car
Good customer service. Everything explained clearly and kept informed.
Told exactly what was needed by Ryan and work completed quickly by service team.....
I love the video that is sent to you about your service
They did exactly what they said they would on time
Helpful, pushing my car through when I'd forgotten my driving licence and need to get to hospital to collect my wife
I'm happy with the service I received
Did what was expected.
Always very pleased with the the service I get there, and very good staff. Often a bit of a wait once through reception to see someone. Perhaps Covid type delay in having less people about? Once you are speaking to someone then they are excellent.
Service, mot etc carried out with no problems. Very efficient.
Jobs sorted efficiently and on time.
High quality of workmamship, excellent communication and great customer service.
They did the job
Servcie process excellent , delay on a warranty issue but is now under control.
Easy to book and quick drop off.
Excellent customer service, thank you William
My service was carried out quickly and my service advisor (Rhea) was very helpful over the phone and in person with regards to my fairly specific service requests. I also wasn't charged to fix on my bonnet release as it fixef itself on my drive in :)
everything went according to plan
No charge for MOT, and no need for the Service to be done. Came home with a perfectly clean car and an MOT certificate. Thank you.
As expected and much improved on recent years
The computer system did not have my booking, despite having a booked service and reference number. However the receptionist sorted this out, no problem.
Stu went above and beyond to help with my issues on my BMW, kept me up to date along the way
Fast turnaround and kept informed
Fitted me in next day with courtesy car great service
Pleased with the service.
Work carried out within the estimated timeframe
Advise given was very helpful
Very friendly staff and the service was completed to plan. I was given a courtesy car which was excellent (an i3) and my own car was immaculately valeted.
Excellent attention and updating from Stuart..
First class service. Very helpful and informative
Honestly, I could not put your lovely Thea Rose on a pedestal high enough, she was an absolute dream to interact with, she's a credit to the branch and the reason everything is getting top marks this time round is thanks to Thea.
Stuart very helpful and keeped me informed of progress
Everything was perfect and the guy went the extra mile
Attention to detail
No issues with service representative
My problem with my car was sorted and handed back to me after a nice wash and vacuum, which is always appreciated.
Excellent customer service from Ryan and team
Rybrook, as usual, have friendly and helpful staff.
There is a lovely atmosphere in this showroom. Staff appear to be content and they interact with customers beautifully. Not too over the top or otherwise. Just right.
Everything was dealt with smoothly and promptly and I was kept notified at each stage.
Quick check in and efficient follow up
Knowledgable staff friendly team
Everything ran to schedule and car arrived on time.
In particular, James Sadler was a very approachable, knowledgeable and helpful new car sales executive. James made the purchasing process very easy.
Exactly as arranged
The Sales Executive we dealt with, Jordan Lyndsay, was sensitive to our requirements and attentive in translating these into the features we appreciate in a vehicle. We are delighted with our X4M and experience so far.
Was kept up to date with email or telephone on the progress whilst waiting for our car
Everything they promised they delivered
Helpful professional advice and updates every step of the way.
I personally was very pleased with the efficiency of the whole process. Even when there were delays in the delivery date of the new vehicle the BMW staff kept me abreast of the latest situation.
The staff ensured car delivered to our specification and dealt with issues raised very professionally to ensure we were happy with the car.
Good communication even when slight delays encountered and very responsible to emails etc
Derry was knowledgeable about the car and explained its capabilities in easy, understandable details
Jordan was an excellent sales person who went out of his way to give me what I wanted and looked after me throughout the process.
The whole process was managed very ably by James Sadler. James was very charming, knowledgeable and kept me fully informed with regular updates on the anticipated delivery date of the vehicle.
Everything was explained very well, in a good time frame and lovely surroundings.
A m a z I n g! James was brilliant at explaining everything my new car did. Tom S was amazing and sorted all the finance out and gap insurance. There was another gentleman who helped us set the app up and connected my phone to the car.
A 5 star rating provides the answer.
I was never promised anything that was not achieved. The fortnightly updates were very helpful and managed my expectations so that I could tie the sale of my old car prior to delivery.
Great customer service.
We were extremely satisfied and couldn't fault anything throughout both of our visits to the dealership before making our sales decision.
Excellent delivery Jordan Lindsay, Rob Haywood, Tom Sparks all great brand ambassadors, brilliant knowledge & experience. This is my 10th BMW in 17 years and it won't be the last!
Well looked after by Jordan and team