Excellent service, very polite and professional service!

Regular updates

Nothing is ever a problem!

No issues.

No problems!

Friendly staff and good facilities for customers who have to stay with their vehicles.

Quick and on time

Excellent.

Couldn't fault the service we received highly recommended

Liked the full vallet

Thea Rose handled my service in a very efficient and timely manner.

As above, excellent service.

All good

Good quick service on a recall

Obvs. Quick efficient service

Job completed on time, the cost as quoted on the website, friendly service desk

Service extremely good

Timely manner as predicted

Very helpful; polite and knowledgeable staff and excellent Customer Service. Stuart was the primary point of contact on the day of my service.

The whole process from start to finish goes smoothly.

Great service again

Very good service from Stuart at the work shop

Really disappointed with the car initially however the service team have done a good job to remedy the issues I had.

Good result

Recently purchased this vehicle I got serviced, staff are very accommodating regarding my queries and appointment.

Work carried out on time

Brilliant service

The rep at BMW garage gave very good customer service, giving me regular updates on my vehicle

Very helpful staff, kept updated on progress, nice atmosphere

The service was conducted as agreed without any problems or delays.

The service I get from Rybrook is always very good

Easy booking, helpful and professional staff.

I was able to make an appointment easily for an MOT and brake fluid change over the telephone and when I arrived they were expecting me, took my keys and pointed me in the direction of coffee. A comfortable and safe lounge.

Fast and efficient

Felt special and to do this to every customer is testament to your service

Very straight forward

Theo and the lady on reception when I came in on Saturday for the wheel replacement (I didn't catch her name) were both very helpful and got me sorted with minimal hassle. Overall I am very pleased with the service I received

Prompt attention to any problems

Service completed and money saving option shared

No issues very professional

Our car was off the road whilst a part was sourced that was unavailable in this country and there was no date of anticipated receipt. Thom Price kept us informed and as soon as the part was in the car was repaired the same day.

Everything was seamless

People helpful and updated me and car was cleaned after the service.

Asked if l could pick my vehicle up on Sunday as we were travelling back from Somerset? No dramas keys were ready at reception

Everything happened as explained and the car was ready earlier than anticipated

Stu was friendly and professional

Everybody has been so helpful to me finding my dream car

Good customer service. Everything explained clearly and kept informed.

Told exactly what was needed by Ryan and work completed quickly by service team.....

I love the video that is sent to you about your service

They did exactly what they said they would on time

Helpful, pushing my car through when I'd forgotten my driving licence and need to get to hospital to collect my wife

I'm happy with the service I received

Faultless

Did what was expected.

ALL GOOD

Always very pleased with the the service I get there, and very good staff. Often a bit of a wait once through reception to see someone. Perhaps Covid type delay in having less people about? Once you are speaking to someone then they are excellent.

Service, mot etc carried out with no problems. Very efficient.

Jobs sorted efficiently and on time.

High quality of workmamship, excellent communication and great customer service.

They did the job

Servcie process excellent , delay on a warranty issue but is now under control.

Easy to book and quick drop off.

Excellent customer service, thank you William

My service was carried out quickly and my service advisor (Rhea) was very helpful over the phone and in person with regards to my fairly specific service requests. I also wasn't charged to fix on my bonnet release as it fixef itself on my drive in :)

everything went according to plan

Great service

No charge for MOT, and no need for the Service to be done. Came home with a perfectly clean car and an MOT certificate. Thank you.

As expected and much improved on recent years

The computer system did not have my booking, despite having a booked service and reference number. However the receptionist sorted this out, no problem.

Stu went above and beyond to help with my issues on my BMW, kept me up to date along the way

Fast turnaround and kept informed

Amazing service

Fitted me in next day with courtesy car great service

Pleased with the service.

Work carried out within the estimated timeframe

Advise given was very helpful

Very friendly staff and the service was completed to plan. I was given a courtesy car which was excellent (an i3) and my own car was immaculately valeted.

Excellent attention and updating from Stuart..

First class service. Very helpful and informative

Honestly, I could not put your lovely Thea Rose on a pedestal high enough, she was an absolute dream to interact with, she's a credit to the branch and the reason everything is getting top marks this time round is thanks to Thea.

Stuart very helpful and keeped me informed of progress

Everything was perfect and the guy went the extra mile

Attention to detail

No issues with service representative

My problem with my car was sorted and handed back to me after a nice wash and vacuum, which is always appreciated.

Excellent customer service from Ryan and team

Rybrook, as usual, have friendly and helpful staff.

There is a lovely atmosphere in this showroom. Staff appear to be content and they interact with customers beautifully. Not too over the top or otherwise. Just right.

Everything was dealt with smoothly and promptly and I was kept notified at each stage.

Quick check in and efficient follow up

Knowledgable staff friendly team

Everything ran to schedule and car arrived on time.

In particular, James Sadler was a very approachable, knowledgeable and helpful new car sales executive. James made the purchasing process very easy.

Exactly as arranged

The Sales Executive we dealt with, Jordan Lyndsay, was sensitive to our requirements and attentive in translating these into the features we appreciate in a vehicle. We are delighted with our X4M and experience so far.

Was kept up to date with email or telephone on the progress whilst waiting for our car

Everything they promised they delivered

Helpful professional advice and updates every step of the way.

I personally was very pleased with the efficiency of the whole process. Even when there were delays in the delivery date of the new vehicle the BMW staff kept me abreast of the latest situation.

The staff ensured car delivered to our specification and dealt with issues raised very professionally to ensure we were happy with the car.

Good communication even when slight delays encountered and very responsible to emails etc

Derry was knowledgeable about the car and explained its capabilities in easy, understandable details

Jordan was an excellent sales person who went out of his way to give me what I wanted and looked after me throughout the process.

The whole process was managed very ably by James Sadler. James was very charming, knowledgeable and kept me fully informed with regular updates on the anticipated delivery date of the vehicle.

Everything was explained very well, in a good time frame and lovely surroundings.

A m a z I n g! James was brilliant at explaining everything my new car did. Tom S was amazing and sorted all the finance out and gap insurance. There was another gentleman who helped us set the app up and connected my phone to the car.

A 5 star rating provides the answer.

I was never promised anything that was not achieved. The fortnightly updates were very helpful and managed my expectations so that I could tie the sale of my old car prior to delivery.

Great customer service.

We were extremely satisfied and couldn't fault anything throughout both of our visits to the dealership before making our sales decision.

Excellent delivery Jordan Lindsay, Rob Haywood, Tom Sparks all great brand ambassadors, brilliant knowledge & experience. This is my 10th BMW in 17 years and it won't be the last!

Well looked after by Jordan and team