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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

I need a Service or Repair

Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

Kersten Rice

Service Manager

Raj Patel

Financial Controller

Emma Smith

Senior Corporate Sales Executive

Tom Sparks

New car Business Manager

Martin Ranford

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Russell Mullard

Used Car Business Manager

Dale Ritchie

Used Car Sales Executive

Maxwell Allen

Used Car Sales Executive

Richard Copson

Used Car Sales Executive

Liam Ratcliffe

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Michael Luxford

Service Administrator

Emily Kemp

Retail and Warranty Administrator

Thea Rose

Service Bookings Clerk

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My service was completed in the time stated and my car was cleaned and valeted, The waiting area at Rybrook Worcester is very comfortable and pleasant.

Service

Very efficient and personal service delivered with a smile. The source of the technical problem in the vehicle was clearly complex but they persevered and kept me informed.

Service

No problems

Service

Service completed on time without any issues.

Service

Trouble free and well organized in the lockdown.

Service

Quick, convenient and they adjusted to fit me into a busy schedule.

Service

Excellent customer service from the after sales team and the technicians

Service

Everything done that was supposed to be, and my interior is always beautifully clean!

Service

The girl on the desk listened to my requests like please do not wash the car ( she put a DO NOT WASH note in my car before I left. Seemed to be very conscious of her work and customer service.

Service

Quick service and my car returned in an immaculate state.

Service

Always receive top quality Service from Staff. They are very polite and effecient.

Service

see above

Service

All went very smoothly.

Service

All good. Summary video of vehicle condition.

Service

Work was completed professionally and I felt safe with the COVID precautions.

Service

Covid about so was concerned but all was cool calm and collected Check in was great video was good to see Checkout was very good Great

Service

Outstanding service and attention to detail

Service

The car was notably better due the service and was obviously carried out well. The car clean afterwards was exemplary

Service

Well I have to trust BMW because I have no choice in the matter.

Service

Good drop off experience, good communication with updates, smooth and well explained collection process. Top marks to Thea Rose, a trainee, but great job!

Service

The service was carried out quickly and professionally. Staff kept me informed of what was going on. Thank you.

Service

used the branch on many occasions

Service

In current climate waiting for car was a pleasure

Service

Saturday servicing, excellent

Service

Because Rybrook provides an excellent service

Service

Very Satisfied

Service

Hassle free and great service

Service

As always polite and efficient service.

Service

excellent service and very friendly staff

Service

Rybrook did exactly what they said would happen - perfect.

Service

excellent service

Service

All the work was carried out to plan and on time and the car returned clean.

Service

Amazing team

Service

Very helpful and efficient

Service

Rybrook was excellent. I had a puncture which I discovered on a Sunday. They took my car in on the Monday without an advance booking required. They realized the car also needed a service and MOT, which they offered to complete at the same time.

Service

Friendly, very reliable and will always go the extra mile to help.

Service

Service levels

Service

The staff were very good the video was a excellent idea.

Service

always provide a great service

Service

Smart and clean premises, courteous and presentable staff, and work was done to a good standard.

Service

Excellent service

Service

Communication was excellent and the service was completed with zero issues or concerns.

Service

Efficient job well done

Service

The staff at Worcester were very friendly and knowledgeable. The work they carried out was performed in the time period that they promised.

Service

exceptional service

Service

Good information provided about the routine servicing of the car.

Service

Information provided re MOT is excellent. Car valet was very good.

Service

Your work is exemplary and you go to a great deal of effort to clean my car after - a real bonus, thank you.

Service

I was very satisfied. Although things dragged on for some time due to COVID and the lockdown, I was kept informed and updated to what was happening.

Sales

All very professionally handled with full information and all questions well answered

Sales

Sales person knowledgeable, efficient, helpful, friendly but not pushy.

Sales

Rybrook BMW Worcester have taken the trouble to create an excellent sales team/ customer relationship ensuring our repeat business. We have now bought 4 new cars from this dealership and anticipate this continuing for many years.

Sales

again great

Sales

It was a smooth and professional experience.

Sales

The whole experience of buying and even visiting Ryebrook was a pure delight

Sales

I was kept informed all the way through and expectations were fully met. The car arrived as promised. Everything went perfectly to plan. The salesman was brilliant.

Sales

Jordan Lindsey, in sales, was professional and knowledgable

Sales

James told us roughly when it would arrive and rang when it did and asked what suited us .

Sales

Jordan was a rare sales person - someone knowledgeable, efficient and organised. The handover was faultless (esp given these times) and having someone clearly familiar with the tech was a welcome change.

Sales

Nothing was too much trouble

Sales

Jordan managed the process throughout, he kept in touch after the purchase and kept me updated throughout.

Sales

Very. Jordan Lindsay gave me great service and updates throughout the process.

Sales

Everything happened as communicated I couldn't ask for more

Sales

Nice show room. Good test drive and the good experience with picking up the car

Sales

Was kept informed about where the car was from maNufacture to delivery.

Sales

Great experience with a clear COVID strategy. Felt safe

Sales

Very efficiently handled. No waiting. Car hand over done within the hour.

Sales

I like Rybrook BMW Worcester, our 2nd purchase in the last few months

Sales

Very slick, everything was prepared in advance so that the hand-over process was efficient and Jordan was really good when it came to introducing me to the new tech in the car, even though we had to social distance it was easy to follow.

Sales

Completely satisfied with the purchasing experience. Every thing was explained clearly regarding the purchase of the vehicle and the finance options. Delivery experience at in the handover suite was very special and exciting.

Sales

Excellent - good social distancing measures, immaculately clean, very well presented and friendly staff

Sales

No problems. All questions answered and completed in given time scale.

Sales

Exactly the deal I wanted for the car I wanted, didn't feel pushed into it, and kept well informed from order to delivery.

Sales

Jordan was very professional and efficient.

Sales

I was overwhelmed with friendly, welcoming presence of staff at Rybrook Worcester. Even with the covid-19 problem, I was given every opportunity to ask questions and given instructions on the car; the staff were extremely helpful.

Sales

Delivery was smooth, without hitch. Derry gave me the time necessary when making the purchase and observed protocols due to C-19.

Sales

The experience was excellent I was kept informed al the way through the purchase and pick up process.

Sales

Jordan was helpful and supportive in the purchase of my new car Tom (finance) explained documents and ensured everything was in order with the financial side of the purchase

Sales

Friendly sales team and knowledgable about the products

Sales

Jordan was very knowledgable and professional throughout

Sales

Patience, enthusiasm and willingness of the sales person involved

Sales

Kept up to date and kept it a surprise for my wife. With a large red bow. Marvellous.

Sales

Excellent contact Every question answered

Sales

James kept us updated all the way through