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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

I need a Service or Repair

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Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Head Of Business

Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

Kersten Rice

Service Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Emma Smith

Senior Corporate Sales Executive

Hannah Carver

Corporate Sales Executive

Andrew Gurnett

Retention Manager

Daniel Blount

New Car Business Manager

Tom Sparks

New car Sales Executive

Martin Ranford

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Russell Mullard

Used Car Business Manager

Dale Ritchie

Used Car Sales Executive

Maxwell Allen

Used Car Sales Executive

Richard Copson

Used Car Sales Executive

Liam Ratcliffe

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Hazel Green

New Car Sales Administrator

Natalie Williams

Service Administrator

Michael Luxford

Service Administrator

Shaun Morris

Parts Manager

Adam Sutterby

Parts Advisor

Hannah Taylor

Corporate Sales Executive

Yasmin Abdoush

Reception Manager

Megan Bullock

Reception Team Member

Milly Thorndike

Reception Team Member

Emily Kemp

Retail and Warranty Administrator

Thea Rose

Service Bookings Clerk

Mark Taplin

Workshop Controller

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They collect the car and keep us fully informed - the servicing has always been to our satisfaction

Service

You carried out the maintenance check to our satisfaction.

Service

My car was returned to me in a very clean condition

Service

Sorted the problem quickly and cleaned my car

Service

service was excellent

Service

I had a warranty issue with the car, after having spent £70k cash on 2 vehicles was told would have to pay £18.00 insurance for courtesy car. I requested a call from the service manager on 2 occasions, also asked to speak to in dealership. NOTHING!

Service

Brilliant service but noticed that as I was in my work clothing i was treated a little different from the reception staff and wasn't offered a drink this time

Service

Had to wait slot longer than was told

Service

That is my assessment of the experience.

Service

Light bulb refitted. Good service from the member of the service team and the mechanic, who checked that the light bulb was front nearside.

Service

Although the car went in for a brake fluid service, no-one noticed the car also needed some oil, so it came back with the "add oil" indicator on.

Service

Excellent customer interaction , not over the top

Service

as previously stated the service was faultless

Service

Poor start but situation rescued by Harry Greenhill

Service

The car was very late in being made ready for pickup and communication was poor. The service assistant apologised and that was accepted, but it stopped it being perfect.

Service

Ther is no doublt in any business one could always get an improvement

Service

Good service and use of business centre

Service

All personnel were extremely courteous & catered for all requirements

Service

Seem very competent

Service

Always perfect service from Rybrook Worcester

Service

Always looked after VERY WELL

Service

Upon realising i ordered the wrong tyre helena ordered a new one but it would delivered later that day. Tom managed to lend me a loan car so i could get to work for the day. When i came back to collect my car it had been cleaned aswell. Top service.

Service

I knew I had a problem with 2 tyres and was relying on run flats. The inspection highlighted that I had issues with low pressure in all 4 tyres. Unfortunately, there were no warning signals to indicate this. This has no been corrected.

Service

A very disappointing service experience. 1 No advance SMS that the service was occurring. 2 The disconnection of my DashCam (why can't you reconnect?), 3 Resetting of all personalisation (presets, lighting etc), 4, dismissive staff attitude. And more

Service

Service rep, got details of my car wrong at end of service, then when correct, just said all fine. Did not say what had been done etc.

Service

I was given a cutesy car that was not road worthy....why? The windscreen was covered in mud, the screenwash was empty, I had to drive with no visibility. There was an orange rolling around the football and I'm allergic to Orange in any form.

Service

Treated me very well

Service

Easy to book appointment for first oil change and check. Loan car supplied and staff efficient when booking in. Car ready on time.

Service

Very happy with the experience.

Service

Staff were pleasant, polite and professional

Service

Lack of contact about date and time to pick up my car after service and reapir. Originally told Wednesday but collected on a Friday.

Service

Communication and updates from service team could have been better. I should not have had to call repeatedly to find out what was going on...

Service

I received a copy of the print out through the post the following week explaining what had been done to my car,on this it's outlined an issue with the hand break,I was disappointed this issue was left and not explained to me on collection of my car.

Service

Very friendly and efficient staff throughout the dealership. My sales rep, although young and possibly just started this job, was very knowledgeable and helpful.

Service

Was always kept in the loop of what was happening. Good communicatiion

Service

Everything was done very efficiently, only hiccup was caused by insurance co.

Service

A sensor was showing with the engine mgmt. I was charged £96 for the diagnosis which I suspect involves simply plugging into a computer. The light is no longer on despite no corrective work being undertaken.

Service

Booked online.....arrived at the allocated time the service advisor was brilliant.....service completed.....hassle free transaction....the service advisor was pleasant and smiled..it always helps

Service

Brilliant service as usual.

Service

Very helpful staff

Service

Staff great and service good but disappointing I find I have to pay for my service when I took out a service plan that only covered 1 service in 15 months!

Service

General customer service was fine but felt I was being asked to pay for works not required and the original fault still remains is not acceptable

Service

from the second you walk through the door you are looked after and the service desk were excellent in handling my car which was in for an MoT and warranty replacement parts. The loan car was very clean

Service

As per question 1 answer the service was poor in some respects and very good in other. Over the years I had only experienced excellent service in the past

Service

Yes my problem was eventually sorted, but it took 2 visits to sort the problem which is a hang over from my previous problem with my headlights which took 4 visits to resolve. Your service staff need to be better trained and more thorough in testing

Service

Did a good job

Service

Experience of service itself was okay but booking the service and getting information and call back after my enquiry not good Did make the manager aware of my poor experience

Service

My car was repaired while I waited.

Service

My car had a drivetrain issue which is an egr valve issue which is a safety issue where all diesel cars up to late 2017 should have an automatic recall notice on them due to fire risk . This and my other car have had them done but no recall notice .

Service

All went very smoothly apart from a call to get the cost authorised when I am on a service plan.

Service

During the service, your team had forgotten to top-up the AdBlue. I popped back in and you did this while I waited, gratis. Very pleased. Having not had a BMW service before, I was a little surprised at the price though.

Service

It was identified during the service that a wheel alignment was needed. For a car just over 1 year old I was surprised by this. Also they wanted to charge £99 to do this on top of the service price. Halfords do it for £32

Service

I had excellent service during my appointment.

Service

Good service and kept informed of progress and final outcome

Service

I was sold a service plan for £499, after the service, I received my credit card receipt and told the pack with all the information would follow in the post. Its now been 9 working days since the service and nothing received

Service

The service department did a health check and discovered a fault and corrected it for me.

Service

Car was completed on time & cleaned well. Although i did make arrangements to get a lift through Ryebrook worcester for 8am when i dropped the car off, i eventually got a lift at 8.25am which made me embaressingly late for my meeting.

Service

No problems

Service

I was expecting the car to be valeted but i must have been wrong

Service

When I collected the car after the service the dash cam had been switched off and, being out of my line of sight when driving, remained off until my wife was in to car several days later.

Service

Nice environment nice staff

Service

You carried out the work requested

Service

Fast service nice people

Service

No hesitation to use the services of Rybrook Worcs again at a later date.

Service

I was very pleased other than being kept waiting longer for the return of my car due to staff on their lunch break, had I not enquired with reception I would have been waiting untill after their return from lunch which I felt let the team down.

Service

All issues sorted

Service

I would of given you 5 if you could of fixed my car during my first visit.

Service

Work completed in time with good communication from team.

Service

My windscreen wipers blades were not checked properly and are leaving smears on my screen, despite me requesting they be checked.

Service

The car went in on 31/12/18 for a blockage in the windscreen washer pipes. Immediately after its return we realised that the Service Indicator was showing that a service was required from 12/2018. This should surely have been noticed and actioned.

Service

No problems

Service

Regrettably, I had to return with the vehicle as a plastic cover underneath the Gearbox/rear of the engine was not put back into position properly and when I returned home my neighbour advised me that something was hanging down touching the floor.

Service

Prompt, informative and polite

Service

Reported a tyre problem and was told there was nothing wrong. I still have the issue. Why does satisfaction level have to be set at 5? I want to register a 4.

Service

The vehicle was booked in to investigate the no power from the front and rear aux outlets. I was advised that a fuse was replaced. Later it was subsequently found that the rear outlet still did not have any power available but the front was OK

Service

As per comments above. Wait time at dealer car finished at 6.15pm.Also still awaiting feedback regarding query relating to heated mirrors option or not. Promised feedback following day still waiting.

Service

Work required not yet completed.

Service

Done quickly and car very clean

Service

As above, plus I was kept informed of actions and costs; video is completely unnecessary however - I do wonder how much that adds to the bill

Service

I had not expect to be given a report on my car as if they were telling me something new when I had told them in the first place. Requested to advise any additional work needed over and above the service was not addressed satisfactorily

Service

They dealt with my service requirements efficiently and diligently

Service

Quick, easy, friendly and great service

Service

The facilities are good, but the initial greeting was not enthusiastic. For example, in the past i have been offered a drink and shown the wifi code, on this occasion i was not. Luckily i am a regular so i knew that i could serve myself. Expensive

Service

Continued from above.Rybrook suggest I make payment over the phone.... WHILST DRIVING!?Atrocious customer service from the initial attempt to make appointment. Unprofessional staff - suggesting I make card payment whilst driving?

Service

Car serviced to manufacturer's spec and cleaned and valeted.Rybrook (Worcester) in particular is a very welcoming and smart dealership.The staff seem to have professional approach.

Service

Rybrook are always great to deal with and invariable very helpful. The ultimate BMW service experience :)

Service

I have a long and happy relationship with Rybrook who have always been a joy to deal with, are friendly and reasonable.

Service

See question 3. below.

Service

Did what I took the car in for but reported paint bubbling in Dec 2017, photos taken and told someone would get back to me but heard nothing, also mentioned it over the phone December 2018 while car was in and still heard nothing.

Service

Booked in at short notice and issue sorted

Service

All good and on time

Service

one job I asked for on the car was not carried out and I did not notice until next day

Service

Informative and friendly

Sales

Purchase of this vehicle was the least stressful than any other car I have bought

Sales

Gary Piper is a great chap and kept us informed of the progress with the cars on a regular basis. The handover was smooth and very efficient.

Sales

Very satisfied. We have dealt with the same Sales Executive during the last 2 BMW purchases - Jordan Lindsay. He is professional, helpful and very knowledgeable about the vehicles functionality.

Sales

Everything was top service, Gary Piper was absolutely excellent at explaining everything and showing us the car at pick up. I had to post pone the pick up date because of a sudden bereavement, and Gary sorted it all out without any issues.

Sales

Great service and a real pleasure to do business with them.

Sales

Helpful staff

Sales

Superb service

Sales

The service given has been second to none. The whole customer expirence given by Tom Sparks, Rob Haywood and the reception team at Rybrook Worcester was once again fantastic. This is the exact reason why I keep coming back. They are a credit to BMW.

Sales

Very Professional service.

Sales

Disappointed not all features were setup with me e.g Bmw connected had to do myself Also local florist always delivering flowers as advertised on social media for customers with new cars. My car was motability therefore I assume this is why I didn't

Sales

Really easy. Friendly, polite, all explained clearly.

Sales

Tom Sparks dealt with the purchase of my latest BMW. Having brought two previously and the last time with Tom it was a painless task as I was always informed and updated as and when I needed to be and Tom was immaculately professional throughout.

Sales

Tom Sparks was courteous and informative.

Sales

The sales executive,James Sadler,was professional,knowledgeable and patient.

Sales

The purchase was straight forward and there was regular communication on delivery time. The handover was excellent.

Sales

Jordan Lindsay provided outstanding customer service!Great sales team.

Sales

The salesman was friendly, knowledgeable and professional.

Sales

Martin Ranford and team were superb.

Sales

Please refer to point one above.