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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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My windscreen wipers blades were not checked properly and are leaving smears on my screen, despite me requesting they be checked.
Work completed in time with good communication from team.
The car went in on 31/12/18 for a blockage in the windscreen washer pipes. Immediately after its return we realised that the Service Indicator was showing that a service was required from 12/2018. This should surely have been noticed and actioned.
Regrettably, I had to return with the vehicle as a plastic cover underneath the Gearbox/rear of the engine was not put back into position properly and when I returned home my neighbour advised me that something was hanging down touching the floor.
Prompt, informative and polite
Reported a tyre problem and was told there was nothing wrong. I still have the issue. Why does satisfaction level have to be set at 5? I want to register a 4.
As per comments above. Wait time at dealer car finished at 6.15pm.Also still awaiting feedback regarding query relating to heated mirrors option or not. Promised feedback following day still waiting.
The vehicle was booked in to investigate the no power from the front and rear aux outlets. I was advised that a fuse was replaced. Later it was subsequently found that the rear outlet still did not have any power available but the front was OK
Work required not yet completed.
Done quickly and car very clean
I had not expect to be given a report on my car as if they were telling me something new when I had told them in the first place. Requested to advise any additional work needed over and above the service was not addressed satisfactorily
As above, plus I was kept informed of actions and costs; video is completely unnecessary however - I do wonder how much that adds to the bill
They dealt with my service requirements efficiently and diligently
Quick, easy, friendly and great service
The facilities are good, but the initial greeting was not enthusiastic. For example, in the past i have been offered a drink and shown the wifi code, on this occasion i was not. Luckily i am a regular so i knew that i could serve myself. Expensive
Continued from above.Rybrook suggest I make payment over the phone.... WHILST DRIVING!?Atrocious customer service from the initial attempt to make appointment. Unprofessional staff - suggesting I make card payment whilst driving?
Rybrook are always great to deal with and invariable very helpful. The ultimate BMW service experience :)
Car serviced to manufacturer's spec and cleaned and valeted.Rybrook (Worcester) in particular is a very welcoming and smart dealership.The staff seem to have professional approach.
See question 3. below.
I have a long and happy relationship with Rybrook who have always been a joy to deal with, are friendly and reasonable.
Did what I took the car in for but reported paint bubbling in Dec 2017, photos taken and told someone would get back to me but heard nothing, also mentioned it over the phone December 2018 while car was in and still heard nothing.
Booked in at short notice and issue sorted
All good and on time
one job I asked for on the car was not carried out and I did not notice until next day
Booked a to wait app at 2.00pm . I arrived early yet I observed my car being driven to the work shop at 2.40pm . I am a Private Dentist and my surgery time is very valuable. Clearly this is not acceptable
I'm extremely disappointed in BMW UK who withdrew from storing Winter Wheels for customers. I purchased over £3k of BMW winter wheels and tyres for my M4 and was told this year I had to take my summer tyres home with me. In a M4 convertible!
Very costly service
It took 10 minutes to get through to the service department.15 minutes after my arrival before I was able to check the car in although I had announced my arrival. Other customers were attended to in the meantime and I had obviously been forgotten...
Oil service was performed OK and their mechanic showed great tenacity in resolving an annoying rattle. Rybrook lets itself down with its customer interface, however - it was continually a challenge to ascertain the status of work on my car.
As above. And in addition to this, with all the poor experiences I have had, I have lost faith and confidence in Rybrook Worcester and am not encourage to take my vehicle there for any works, nor recommend them to my family and friends.
I never go to Rybrook and get complete satisfaction. There is always at least one issue.
As above. BMW service website quoted one price and a further charge was added, not clear why the discrepancy
Slight mistake on all paperwork the mileage recorded was incorrect by 8,000 miles up from the correct figure. The 20,000 odd was the job number, the paperwork has since been corrected.
Welcoming and efficient
Kept me up to date about the position wirh my car
I cant fault any of the staff, they were excellent. The car was ready when they said it would be.
Nice place to visit but difficult visitor parking.
all the service was carried out efficiently and the car returned in aclean tidy condition inside.
Satisfied, but would have liked an earlier pick up given the early drop in time.
Service itself was very good and impressed with detail.
Most of the time we get good service - just occasionally there is a blip as there is with most companies but whatever the problem was it was always sorted out to our satisfaction
BUT - still await information as to the where abouts of my winter tyres .It is now around a month since my first request followed by several more and still no news to date !!!!!!
Adrian was very helpful
See above, very poor communications. I was on the way to collect the car on the first evening and I called from the car to be told it wouldnt be ready until the following day.
Faultless, clean showroom, could not fault the whole experience, My 330 car will be serviced by Rybrook Worcester.
The staff at the reception are very courteous and welcoming. They make you feel comfortable
Looked after on time and well satisfied.
The service was professional and quick. Got the job done and made me aware of a few things to keep an eye out for. Staff were really friendly and helpful to deal with. Much better experience then Leicester.
Because they did the work required in an efficient and timely manner.
Work carried out on time with no hassle and car spotless once again inside and out
Quick efficient service.
Good facilities excellent and responsive staff. However did not understand why it took so long to simply tighten a light bulb.
Better this time
As before excellent waiting environment. Pre-MOT check & MOT completed swiftly
The consistently personal and attentive service you get from the service team, in particular Emma Rowell
Its been ongoing. Car has been in 5 times fault still not fixed.
The job was completed exactly when they said it would be.
Helena Cleaver at Rybrook Worcester and Jack the mechanic were both brilliant in aiding us with warranty work, courtesy car and service work.
Dealership welcoming and efficient.
Staff went the extra mile and even dropped things hat Id left behind round to my house!
Again great service
Highly Trained Staff and always looking after my vehicles
Some confusion over the reason I had brought the car to the garage and a late call to identify it on this service visit but still a pretty good experience overall.
Problem sorted with car. Kept informed .
communication was 1st class.
We asked them to turn off the automatic anti-collision breaking, but we had a miscommunication and it was not until after the service that we found this was impossible. We think this feature is potentially dangerous in the area in which we live.
Service offered has never been bettered by any other provider
As above - staff always friendly and willing to help. Very satisfying experience every time I walk into the showroom.
Managed to fit me in at short notice
Because everyone is very helpful and caring specially with me.
They arranged to pick up my car and as the work took 2 days they brought back to car at a time to suit me.
Great service, car cleaned and checked as always.
Excellent service called me when a problem was diagnosed. Discussed the options and gave me confidence in making a choice. Very competitive prices too.
Serviced was carried out to a high standard and car was left looking new after a good clean inside and out.
The problems were fixed and the car returned spotlessly clean, very pleased. Unfortunately, I was left waiting in the showroom for 20 minutes when I dropped the car off and other customers arriving after me where dealt with before me.
Very efficient collection and delivery service
Worcester always look after you in a friendly and professional manner.
The sales executive,James Sadler,was professional,knowledgeable and patient.
The purchase was straight forward and there was regular communication on delivery time. The handover was excellent.
Jordan Lindsay provided outstanding customer service!Great sales team.
The salesman was friendly, knowledgeable and professional.
Please refer to point one above.
Martin Ranford and team were superb.
I asked if there was a wheel Bolt. No need for it. I found it in the boot compartment when I arrived home. Hand book. Not produce any more, everything on the computer. I found the hand book in the boot compartment! Otherwise everything else was good.
I selected all the options I desired, changed my mind the following day and the dealer was able to accommodate it. The car was delivered to the dealer before the expected delivery date.
I have always been a Mercedes driver. Jordan Lindsey the salesperson at BMW adopted a superb sales approach - and to my surprise I ended up owning my first BMW. Jordan is an outstanding ambassador for the BMW centre. The showroom was also excellent.
Overall I was very happy, only downside was after collection I have taken the car to have all the paint work professionally detailed and protecting, this led to numerus scratches being found which for a new car was disappointing.
Jordan talked me through everything down to setting up the app and explained all the controls
salesmen were informative and took the time to ensure we were awre of all the options available to us.
Great customer service from Martin Radford Sales Exec. from initial enquiry through to taking delivery of my X3, a great and very enjoyable customer experience.
Could not have been easier.
The sales Rep Lewis Bannister made us feel like a valued customer even though we are new to the brand he revealed the car from under a cover, a nice touch and he took time to explain the technical part very well
Jordan made the process very smooth
I was made to feel a valued customer, I had access to my BMW Genius/Rep 7 days a week who always replied to my messages,
Everyone I spoke to and deal with at Rybrook were professional and very helpful
Excellent all round experience
Outstanding customer service, nothing was too much trouble
Tom was superb, informative and prompt with all queries
As before, everything was superb.