They collect the car and keep us fully informed - the servicing has always been to our satisfaction
You carried out the maintenance check to our satisfaction.
My car was returned to me in a very clean condition
Sorted the problem quickly and cleaned my car
I had a warranty issue with the car, after having spent £70k cash on 2 vehicles was told would have to pay £18.00 insurance for courtesy car. I requested a call from the service manager on 2 occasions, also asked to speak to in dealership. NOTHING!
Brilliant service but noticed that as I was in my work clothing i was treated a little different from the reception staff and wasn't offered a drink this time
Had to wait slot longer than was told
That is my assessment of the experience.
Light bulb refitted. Good service from the member of the service team and the mechanic, who checked that the light bulb was front nearside.
Although the car went in for a brake fluid service, no-one noticed the car also needed some oil, so it came back with the "add oil" indicator on.
Excellent customer interaction , not over the top
as previously stated the service was faultless
Poor start but situation rescued by Harry Greenhill
The car was very late in being made ready for pickup and communication was poor. The service assistant apologised and that was accepted, but it stopped it being perfect.
Ther is no doublt in any business one could always get an improvement
Good service and use of business centre
All personnel were extremely courteous & catered for all requirements
Always perfect service from Rybrook Worcester
Always looked after VERY WELL
Upon realising i ordered the wrong tyre helena ordered a new one but it would delivered later that day. Tom managed to lend me a loan car so i could get to work for the day. When i came back to collect my car it had been cleaned aswell. Top service.
I knew I had a problem with 2 tyres and was relying on run flats. The inspection highlighted that I had issues with low pressure in all 4 tyres. Unfortunately, there were no warning signals to indicate this. This has no been corrected.
A very disappointing service experience. 1 No advance SMS that the service was occurring. 2 The disconnection of my DashCam (why can't you reconnect?), 3 Resetting of all personalisation (presets, lighting etc), 4, dismissive staff attitude. And more
Service rep, got details of my car wrong at end of service, then when correct, just said all fine. Did not say what had been done etc.
I was given a cutesy car that was not road worthy....why? The windscreen was covered in mud, the screenwash was empty, I had to drive with no visibility. There was an orange rolling around the football and I'm allergic to Orange in any form.
Easy to book appointment for first oil change and check. Loan car supplied and staff efficient when booking in. Car ready on time.
Very happy with the experience.
Staff were pleasant, polite and professional
Lack of contact about date and time to pick up my car after service and reapir. Originally told Wednesday but collected on a Friday.
Communication and updates from service team could have been better. I should not have had to call repeatedly to find out what was going on...
I received a copy of the print out through the post the following week explaining what had been done to my car,on this it's outlined an issue with the hand break,I was disappointed this issue was left and not explained to me on collection of my car.
Very friendly and efficient staff throughout the dealership. My sales rep, although young and possibly just started this job, was very knowledgeable and helpful.
Was always kept in the loop of what was happening. Good communicatiion
Everything was done very efficiently, only hiccup was caused by insurance co.
A sensor was showing with the engine mgmt. I was charged £96 for the diagnosis which I suspect involves simply plugging into a computer. The light is no longer on despite no corrective work being undertaken.
Booked online.....arrived at the allocated time the service advisor was brilliant.....service completed.....hassle free transaction....the service advisor was pleasant and smiled..it always helps
Brilliant service as usual.
Staff great and service good but disappointing I find I have to pay for my service when I took out a service plan that only covered 1 service in 15 months!
General customer service was fine but felt I was being asked to pay for works not required and the original fault still remains is not acceptable
from the second you walk through the door you are looked after and the service desk were excellent in handling my car which was in for an MoT and warranty replacement parts. The loan car was very clean
As per question 1 answer the service was poor in some respects and very good in other. Over the years I had only experienced excellent service in the past
Yes my problem was eventually sorted, but it took 2 visits to sort the problem which is a hang over from my previous problem with my headlights which took 4 visits to resolve. Your service staff need to be better trained and more thorough in testing
Experience of service itself was okay but booking the service and getting information and call back after my enquiry not good Did make the manager aware of my poor experience
My car was repaired while I waited.
My car had a drivetrain issue which is an egr valve issue which is a safety issue where all diesel cars up to late 2017 should have an automatic recall notice on them due to fire risk . This and my other car have had them done but no recall notice .
All went very smoothly apart from a call to get the cost authorised when I am on a service plan.
During the service, your team had forgotten to top-up the AdBlue. I popped back in and you did this while I waited, gratis. Very pleased. Having not had a BMW service before, I was a little surprised at the price though.
It was identified during the service that a wheel alignment was needed. For a car just over 1 year old I was surprised by this. Also they wanted to charge £99 to do this on top of the service price. Halfords do it for £32
I had excellent service during my appointment.
Good service and kept informed of progress and final outcome
I was sold a service plan for £499, after the service, I received my credit card receipt and told the pack with all the information would follow in the post. Its now been 9 working days since the service and nothing received
The service department did a health check and discovered a fault and corrected it for me.
Car was completed on time & cleaned well. Although i did make arrangements to get a lift through Ryebrook worcester for 8am when i dropped the car off, i eventually got a lift at 8.25am which made me embaressingly late for my meeting.
I was expecting the car to be valeted but i must have been wrong
When I collected the car after the service the dash cam had been switched off and, being out of my line of sight when driving, remained off until my wife was in to car several days later.
Nice environment nice staff
You carried out the work requested
No hesitation to use the services of Rybrook Worcs again at a later date.
I was very pleased other than being kept waiting longer for the return of my car due to staff on their lunch break, had I not enquired with reception I would have been waiting untill after their return from lunch which I felt let the team down.
I would of given you 5 if you could of fixed my car during my first visit.
Work completed in time with good communication from team.
My windscreen wipers blades were not checked properly and are leaving smears on my screen, despite me requesting they be checked.
The car went in on 31/12/18 for a blockage in the windscreen washer pipes. Immediately after its return we realised that the Service Indicator was showing that a service was required from 12/2018. This should surely have been noticed and actioned.
Regrettably, I had to return with the vehicle as a plastic cover underneath the Gearbox/rear of the engine was not put back into position properly and when I returned home my neighbour advised me that something was hanging down touching the floor.
Prompt, informative and polite
Reported a tyre problem and was told there was nothing wrong. I still have the issue. Why does satisfaction level have to be set at 5? I want to register a 4.
The vehicle was booked in to investigate the no power from the front and rear aux outlets. I was advised that a fuse was replaced. Later it was subsequently found that the rear outlet still did not have any power available but the front was OK
As per comments above. Wait time at dealer car finished at 6.15pm.Also still awaiting feedback regarding query relating to heated mirrors option or not. Promised feedback following day still waiting.
Work required not yet completed.
Done quickly and car very clean
As above, plus I was kept informed of actions and costs; video is completely unnecessary however - I do wonder how much that adds to the bill
I had not expect to be given a report on my car as if they were telling me something new when I had told them in the first place. Requested to advise any additional work needed over and above the service was not addressed satisfactorily
They dealt with my service requirements efficiently and diligently
Quick, easy, friendly and great service
The facilities are good, but the initial greeting was not enthusiastic. For example, in the past i have been offered a drink and shown the wifi code, on this occasion i was not. Luckily i am a regular so i knew that i could serve myself. Expensive
Continued from above.Rybrook suggest I make payment over the phone.... WHILST DRIVING!?Atrocious customer service from the initial attempt to make appointment. Unprofessional staff - suggesting I make card payment whilst driving?
Car serviced to manufacturer's spec and cleaned and valeted.Rybrook (Worcester) in particular is a very welcoming and smart dealership.The staff seem to have professional approach.
Rybrook are always great to deal with and invariable very helpful. The ultimate BMW service experience :)
I have a long and happy relationship with Rybrook who have always been a joy to deal with, are friendly and reasonable.
Did what I took the car in for but reported paint bubbling in Dec 2017, photos taken and told someone would get back to me but heard nothing, also mentioned it over the phone December 2018 while car was in and still heard nothing.
Booked in at short notice and issue sorted
one job I asked for on the car was not carried out and I did not notice until next day
Purchase of this vehicle was the least stressful than any other car I have bought
Gary Piper is a great chap and kept us informed of the progress with the cars on a regular basis. The handover was smooth and very efficient.
Very satisfied. We have dealt with the same Sales Executive during the last 2 BMW purchases - Jordan Lindsay. He is professional, helpful and very knowledgeable about the vehicles functionality.
Everything was top service, Gary Piper was absolutely excellent at explaining everything and showing us the car at pick up. I had to post pone the pick up date because of a sudden bereavement, and Gary sorted it all out without any issues.
Great service and a real pleasure to do business with them.
The service given has been second to none. The whole customer expirence given by Tom Sparks, Rob Haywood and the reception team at Rybrook Worcester was once again fantastic. This is the exact reason why I keep coming back. They are a credit to BMW.
Very Professional service.
Disappointed not all features were setup with me e.g Bmw connected had to do myself Also local florist always delivering flowers as advertised on social media for customers with new cars. My car was motability therefore I assume this is why I didn't
Really easy. Friendly, polite, all explained clearly.
Tom Sparks dealt with the purchase of my latest BMW. Having brought two previously and the last time with Tom it was a painless task as I was always informed and updated as and when I needed to be and Tom was immaculately professional throughout.
Tom Sparks was courteous and informative.
The sales executive,James Sadler,was professional,knowledgeable and patient.
The purchase was straight forward and there was regular communication on delivery time. The handover was excellent.
Jordan Lindsay provided outstanding customer service!Great sales team.
The salesman was friendly, knowledgeable and professional.
Martin Ranford and team were superb.
Please refer to point one above.
Rybrook Worcester
Worcester
