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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

I need a Service or Repair

Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Head Of Business

Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Emma Smith

Senior Corporate Sales Executive

Jade Mooney

Local Business Development Manager

Hannah Carver

Corporate Sales Executive

Tom Sparks

New car Sales Executive

Martin Ranford

New Car Sales Executive

Lewis Bannister

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Dale Ritchie

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Hazel Green

New Car Sales Administrator

Natalie Williams

Service Administrator

Michael Luxford

Service Administrator

Shaun Morris

Parts Manager

Adam Sutterby

Parts Advisor

Hannah Taylor

Corporate Sales Executive

Milly Thorndike

Reception Team Member

Thea Rose

Service Bookings Clerk

Mark Taplin

Workshop Controller

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All programmed work done and additional tasks completed

Service

My vehicle was in for a recall and was not collected as agreed and sustained damage on the second visit, but all was put right with your bodyshop and a loan car was given. I realise that things do sometimes go wrong but was quickly rectified.

Service

Attention to detail

Service

good experience

Service

Car booked in for specific work they then suggested £600 worth more work not due for another 2000 miles!

Service

Both times initial service I was receiving not happy with.

Service

Completed the service on time

Service

I am completely satisfied, as every thing went better than expected. I can't thank enough to these two guys.

Service

During a routine service it was discovered that I had a damaged tyre which was replaced promptly and I was able to drive away within a couple of hours.

Service

Service on time

Service

Friendly and efficient

Service

Polite and helpful

Service

Competent, well informed staff

Service

Very slow to respond to some warranty work

Service

Depending on which service person/ receptionist you get the experience can be different..

Service

We are always looked after really well

Service

Because I was.

Service

Although the MOT and a small bodywork repair to the rear wheel arch were completed satisfactorily, the matters outlined above left me with an overall feeling of disappointment.

Service

Did the job needed and within time frame

Service

job was completeled quickly and excellent communication

Service

The work required was explained clearly.

Service

Could not fault the staff team, very polite and helpful, professional in every aspect.

Service

I’ve experienced poor quality paint finish from the Bodyshop resulting in the car having to go back five times to be rectified and it’s still not perfect. Service department is ok but would benefit in having trained motor technicians on the service.

Service

As above plus bonus of car being cleaned inside and outside!

Service

MOT was carried out for under £30. Nice environment to wait in.

Service

I booked my oil service through my online app but was advised to change pollen filter too , the cost on my app was and still is 240 pounds but i was changed 259 , it’s only minimal but there’s still a difference

Service

Could not offer a replacement car for two weeks Booked in for a days work it took two days didn’t let us know till mldafternoon saying it was wrong part sent .

Service

There's absolutely nothing wrong to say about Rybrook Worcester.

Service

I'm treated exactly how I would like to be treated.

Service

Easy to book, did not have to wait long for appointment kept me informed. Vehicle was ready at the agreed time

Service

car not ready at specified collect time. I waited for +45mins & had to chase whilst I was with you & remind that I was still waiting (over an hour after my 4.30 agreed collection time having dropped car at 8.00am). driver seat moved - disappointed!

Service

From Reception to service Advisor a first class serve. A nice cup of coffee on arrival. A nice new 1 series provided for the day

Service

Friendly and efficient and very informative

Service

My car was serviced and cleaned in the time stated

Service

I dropped my car off at the dealership and waited for the car. The service person was very courteous and kept informed of how things were going.

Service

Problem solved.

Service

Very helpful efficient service

Service

Rybrook always, at both Worcester and Shrewsbury, provide an efficient service

Service

Never had a problem or need to complain.

Service

Very friendly staff. The service was done to an excellent standard.When I asked a few more questions, they were eager to help. Great!

Service

See previous response.

Service

Generally we have been happy but a little annoyed last time we had a service as when we arrived we were advised if was necessary to arrange another day appointment to do some updates on the computer. As we live some 47 miles away this was annoying

Service

So helpful. It did take a long time but my car was valeted as well and all of my questions were answered.

Service

Service light still on ! Even though my service didn’t need doing for another 3200 miles ! So I decided to have it done early and basically got oi shoes for doing so !

Service

Service lady did everything she could to accomdate collection of vehicle

Service

Every thing went as planned smoothly and efficiently

Service

Very helpful and well presented staff,

Service

Disappointed - quite long waits and I reported an issue with an alloy wheel corroding, they said they would take a photo so it could be reported and replaced. I appreciated that it could not be done at the time but I have since heard nothing

Service

The team are are all very pleasant, helpful and knowleable and I always feel I am in safe hands.

Service

Sevrvicing good. I wsa not entirely convinced by the person who acted as the communicator.

Service

Excellent service

Service

Kept informed, given lift to work, job requested done

Service

No issues at all.

Service

The job's all done

Service

They did everything perfectly

Service

Hassle free process from booking appointment to work being completed

Service

Everything handled as we wanted

Sales

Provided all I needed

Sales

Everything about the process was fantastic, from enquiry, messing with car specs and idea to pick up. I always felt as though the team had time for me to discuss options etc