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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

I need a Service or Repair

Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

Kersten Rice

Service Manager

Raj Patel

Financial Controller

Emma Smith

Senior Corporate Sales Executive

Tom Sparks

New car Business Manager

Martin Ranford

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Russell Mullard

Used Car Business Manager

Dale Ritchie

Used Car Sales Executive

Maxwell Allen

Used Car Sales Executive

Richard Copson

Used Car Sales Executive

Liam Ratcliffe

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Michael Luxford

Service Administrator

Emily Kemp

Retail and Warranty Administrator

Thea Rose

Service Bookings Clerk

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick, prompt and professional service.

Service

They did what they said they would efficiently and effectively

Service

Efficient and professional

Service

Excellent customer service, both face to face and over the phone; efficient and welcoming. The service team kept me up to date with all parts of the process.

Service

Very helpful, competent and pleasant.

Service

Really pleasant showroom and staff

Service

Tara kept me updated throughout the repair and was exceptionally helpful. She provided brilliant customer service and really made me feel supported when dealing with a frustrating insurance company.

Service

Very clear about any problems , seems very thorough .

Service

Everyone was very helpfull

Service

Efficient,friendly treatment.

Service

My inquiry was dealt with in a prompt and professional manner, and resolved in a reasonable time frame.

Service

Could not be better

Service

Great service from the team

Service

Excellent service, knowledgeable and friendly staff, car always washed. COVID-19 precautions very well managed.

Service

Friendly, appropriately answered questions & explained what would happen prior to the appointment.

Service

All aspects of the service appointment were carried out under COVID-19 guidelines. From arrival to driving away in the loan vehicle took less than 15 minutes. Collection was even faster.

Service

Overall a good experience, everything completed correctly and hire vechicle was good too.

Service

All issues dealt with professionally and a courtesy car was provided.

Service

Attentive staff and made to feel important.

Service

Job well done

Service

Excellent as usual

Service

Friendly staff and comfortable waiting area. Took a little longer than I expected but otherwise fine

Service

proffessional and speedy resolution

Service

Ease to arrange and good communication providing regular updates.

Service

Everything went to plan in a timely manner

Service

No problem

Service

Na

Service

Kept updated all the way through, Helena at Rybrook was helpful and very professional throughout the process an asset to Rybrook

Service

Prompt drop of and pick up. Called to let me know when the car was ready. Car was valeted and sanitised

Service

Rybrook BMW Worcester have always been very helpful and friendly - they go above and beyond to help you.

Sales

Excellent customer service - thank you!

Sales

Always met with a smile and made to feel comfortable. Covid 19 precautions explained and carried out to ensure a relaxed and supported interaction during the sales process.

Sales

Since March 2017 we have purchased a new 118i M3 X3 Msport M4 a new X3 msport and most recent a new M4 competition and my daughter has just ordered her new 118i msport for delivery so you can see that we are very satisfied with the service we get

Sales

Derry (salesmen) was excellent and extremely helpful in arranging delivery of my car to my home obviating the need for me to visit the dealership as I was self isolating

Sales

Good service from Jordan

Sales

Clear communication and made to feel special and 'personal' even with the social distancing/CV19 issues. It's a shame that the CV19 distancing issues spoiled the handover process. This is not the dealers fault, but is factored into my score.

Sales

Great service Very Thorough

Sales

Brilliant dealership All staff attentive, caring and provoke bespoke buying experience. Buying a car is a major decision but the staff make it very easy. Rob Haywood and Jordan Lindsey are terrific members of staff.

Sales

Great staff, well organised showroom.

Sales

Given the C-19 issues the business ad staff were as efficient as they could be under the circumstances

Sales

We had a very good experience with Martin when we first wanted to purchase the car and he helped us to get everything we felt was essential on the car. We also know we had a very good deal on it.