My service was completed in the time stated and my car was cleaned and valeted, The waiting area at Rybrook Worcester is very comfortable and pleasant.
Very efficient and personal service delivered with a smile. The source of the technical problem in the vehicle was clearly complex but they persevered and kept me informed.
Service completed on time without any issues.
Trouble free and well organized in the lockdown.
Quick, convenient and they adjusted to fit me into a busy schedule.
Excellent customer service from the after sales team and the technicians
Everything done that was supposed to be, and my interior is always beautifully clean!
The girl on the desk listened to my requests like please do not wash the car ( she put a DO NOT WASH note in my car before I left. Seemed to be very conscious of her work and customer service.
Quick service and my car returned in an immaculate state.
Always receive top quality Service from Staff. They are very polite and effecient.
All good. Summary video of vehicle condition.
Work was completed professionally and I felt safe with the COVID precautions.
Covid about so was concerned but all was cool calm and collected Check in was great video was good to see Checkout was very good Great
Outstanding service and attention to detail
The car was notably better due the service and was obviously carried out well. The car clean afterwards was exemplary
Well I have to trust BMW because I have no choice in the matter.
Good drop off experience, good communication with updates, smooth and well explained collection process. Top marks to Thea Rose, a trainee, but great job!
The service was carried out quickly and professionally. Staff kept me informed of what was going on. Thank you.
used the branch on many occasions
In current climate waiting for car was a pleasure
Saturday servicing, excellent
Because Rybrook provides an excellent service
Hassle free and great service
As always polite and efficient service.
excellent service and very friendly staff
Rybrook did exactly what they said would happen - perfect.
All the work was carried out to plan and on time and the car returned clean.
Very helpful and efficient
Rybrook was excellent. I had a puncture which I discovered on a Sunday. They took my car in on the Monday without an advance booking required. They realized the car also needed a service and MOT, which they offered to complete at the same time.
Friendly, very reliable and will always go the extra mile to help.
The staff were very good the video was a excellent idea.
always provide a great service
Smart and clean premises, courteous and presentable staff, and work was done to a good standard.
Communication was excellent and the service was completed with zero issues or concerns.
The staff at Worcester were very friendly and knowledgeable. The work they carried out was performed in the time period that they promised.
Good information provided about the routine servicing of the car.
Information provided re MOT is excellent. Car valet was very good.
Your work is exemplary and you go to a great deal of effort to clean my car after - a real bonus, thank you.
I was very satisfied. Although things dragged on for some time due to COVID and the lockdown, I was kept informed and updated to what was happening.
All very professionally handled with full information and all questions well answered
Sales person knowledgeable, efficient, helpful, friendly but not pushy.
Rybrook BMW Worcester have taken the trouble to create an excellent sales team/ customer relationship ensuring our repeat business. We have now bought 4 new cars from this dealership and anticipate this continuing for many years.
It was a smooth and professional experience.
The whole experience of buying and even visiting Ryebrook was a pure delight
I was kept informed all the way through and expectations were fully met. The car arrived as promised. Everything went perfectly to plan. The salesman was brilliant.
Jordan Lindsey, in sales, was professional and knowledgable
James told us roughly when it would arrive and rang when it did and asked what suited us .
Jordan was a rare sales person - someone knowledgeable, efficient and organised. The handover was faultless (esp given these times) and having someone clearly familiar with the tech was a welcome change.
Nothing was too much trouble
Jordan managed the process throughout, he kept in touch after the purchase and kept me updated throughout.
Very. Jordan Lindsay gave me great service and updates throughout the process.
Everything happened as communicated I couldn't ask for more
Nice show room. Good test drive and the good experience with picking up the car
Was kept informed about where the car was from maNufacture to delivery.
Great experience with a clear COVID strategy. Felt safe
Very efficiently handled. No waiting. Car hand over done within the hour.
I like Rybrook BMW Worcester, our 2nd purchase in the last few months
Very slick, everything was prepared in advance so that the hand-over process was efficient and Jordan was really good when it came to introducing me to the new tech in the car, even though we had to social distance it was easy to follow.
Completely satisfied with the purchasing experience. Every thing was explained clearly regarding the purchase of the vehicle and the finance options. Delivery experience at in the handover suite was very special and exciting.
Excellent - good social distancing measures, immaculately clean, very well presented and friendly staff
No problems. All questions answered and completed in given time scale.
Exactly the deal I wanted for the car I wanted, didn't feel pushed into it, and kept well informed from order to delivery.
Jordan was very professional and efficient.
I was overwhelmed with friendly, welcoming presence of staff at Rybrook Worcester. Even with the covid-19 problem, I was given every opportunity to ask questions and given instructions on the car; the staff were extremely helpful.
Delivery was smooth, without hitch. Derry gave me the time necessary when making the purchase and observed protocols due to C-19.
The experience was excellent I was kept informed al the way through the purchase and pick up process.
Jordan was helpful and supportive in the purchase of my new car Tom (finance) explained documents and ensured everything was in order with the financial side of the purchase
Friendly sales team and knowledgable about the products
Jordan was very knowledgable and professional throughout
Patience, enthusiasm and willingness of the sales person involved
Kept up to date and kept it a surprise for my wife. With a large red bow. Marvellous.
Excellent contact Every question answered
James kept us updated all the way through
Rybrook Worcester
Worcester
