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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

I need a Service or Repair

Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Head Of Business

Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

Kersten Rice

Service Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Emma Smith

Senior Corporate Sales Executive

Hannah Carver

Corporate Sales Executive

Andrew Gurnett

Retention Manager

Daniel Blount

New Car Business Manager

Tom Sparks

New car Sales Executive

Martin Ranford

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Russell Mullard

Used Car Business Manager

Dale Ritchie

Used Car Sales Executive

Maxwell Allen

Used Car Sales Executive

Richard Copson

Used Car Sales Executive

Liam Ratcliffe

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Hazel Green

New Car Sales Administrator

Natalie Williams

Service Administrator

Michael Luxford

Service Administrator

Shaun Morris

Parts Manager

Adam Sutterby

Parts Advisor

Hannah Taylor

Corporate Sales Executive

Yasmin Abdoush

Reception Manager

Megan Bullock

Reception Team Member

Milly Thorndike

Reception Team Member

Emily Kemp

Retail and Warranty Administrator

Thea Rose

Service Bookings Clerk

Mark Taplin

Workshop Controller

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My windscreen wipers blades were not checked properly and are leaving smears on my screen, despite me requesting they be checked.

Service

Work completed in time with good communication from team.

Service

No problems

Service

The car went in on 31/12/18 for a blockage in the windscreen washer pipes. Immediately after its return we realised that the Service Indicator was showing that a service was required from 12/2018. This should surely have been noticed and actioned.

Service

Regrettably, I had to return with the vehicle as a plastic cover underneath the Gearbox/rear of the engine was not put back into position properly and when I returned home my neighbour advised me that something was hanging down touching the floor.

Service

Prompt, informative and polite

Service

Reported a tyre problem and was told there was nothing wrong. I still have the issue. Why does satisfaction level have to be set at 5? I want to register a 4.

Service

As per comments above. Wait time at dealer car finished at 6.15pm.Also still awaiting feedback regarding query relating to heated mirrors option or not. Promised feedback following day still waiting.

Service

The vehicle was booked in to investigate the no power from the front and rear aux outlets. I was advised that a fuse was replaced. Later it was subsequently found that the rear outlet still did not have any power available but the front was OK

Service

Work required not yet completed.

Service

Done quickly and car very clean

Service

I had not expect to be given a report on my car as if they were telling me something new when I had told them in the first place. Requested to advise any additional work needed over and above the service was not addressed satisfactorily

Service

As above, plus I was kept informed of actions and costs; video is completely unnecessary however - I do wonder how much that adds to the bill

Service

They dealt with my service requirements efficiently and diligently

Service

Quick, easy, friendly and great service

Service

The facilities are good, but the initial greeting was not enthusiastic. For example, in the past i have been offered a drink and shown the wifi code, on this occasion i was not. Luckily i am a regular so i knew that i could serve myself. Expensive

Service

Continued from above.Rybrook suggest I make payment over the phone.... WHILST DRIVING!?Atrocious customer service from the initial attempt to make appointment. Unprofessional staff - suggesting I make card payment whilst driving?

Service

Rybrook are always great to deal with and invariable very helpful. The ultimate BMW service experience :)

Service

Car serviced to manufacturer's spec and cleaned and valeted.Rybrook (Worcester) in particular is a very welcoming and smart dealership.The staff seem to have professional approach.

Service

See question 3. below.

Service

I have a long and happy relationship with Rybrook who have always been a joy to deal with, are friendly and reasonable.

Service

Did what I took the car in for but reported paint bubbling in Dec 2017, photos taken and told someone would get back to me but heard nothing, also mentioned it over the phone December 2018 while car was in and still heard nothing.

Service

Booked in at short notice and issue sorted

Service

All good and on time

Service

one job I asked for on the car was not carried out and I did not notice until next day

Service

Booked a to wait app at 2.00pm . I arrived early yet I observed my car being driven to the work shop at 2.40pm . I am a Private Dentist and my surgery time is very valuable. Clearly this is not acceptable

Service

I'm extremely disappointed in BMW UK who withdrew from storing Winter Wheels for customers. I purchased over £3k of BMW winter wheels and tyres for my M4 and was told this year I had to take my summer tyres home with me. In a M4 convertible!

Service

Very costly service

Service

It took 10 minutes to get through to the service department.15 minutes after my arrival before I was able to check the car in although I had announced my arrival. Other customers were attended to in the meantime and I had obviously been forgotten...

Service

Oil service was performed OK and their mechanic showed great tenacity in resolving an annoying rattle. Rybrook lets itself down with its customer interface, however - it was continually a challenge to ascertain the status of work on my car.

Service

As above. And in addition to this, with all the poor experiences I have had, I have lost faith and confidence in Rybrook Worcester and am not encourage to take my vehicle there for any works, nor recommend them to my family and friends.

Service

I never go to Rybrook and get complete satisfaction. There is always at least one issue.

Service

As above. BMW service website quoted one price and a further charge was added, not clear why the discrepancy

Service

Slight mistake on all paperwork the mileage recorded was incorrect by 8,000 miles up from the correct figure. The 20,000 odd was the job number, the paperwork has since been corrected.

Service

Welcoming and efficient

Service

Kept me up to date about the position wirh my car

Service

see previous

Service

I can’t fault any of the staff, they were excellent. The car was ready when they said it would be.

Service

Nice place to visit but difficult visitor parking.

Service

all the service was carried out efficiently and the car returned in aclean tidy condition inside.

Service

Satisfied, but would have liked an earlier pick up given the early drop in time.

Service

Service itself was very good and impressed with detail.

Service

Most of the time we get good service - just occasionally there is a blip as there is with most companies but whatever the problem was it was always sorted out to our satisfaction

Service

BUT - still await information as to the where abouts of my winter tyres .It is now around a month since my first request followed by several more and still no news to date !!!!!!

Service

Adrian was very helpful

Service

See above, very poor communications. I was on the way to collect the car on the first evening and I called from the car to be told it wouldn’t be ready until the following day.

Service

Overall superb

Service

Faultless, clean showroom, could not fault the whole experience, My 330 car will be serviced by Rybrook Worcester.

Service

The staff at the reception are very courteous and welcoming. They make you feel comfortable

Service

Looked after on time and well satisfied.

Service

The service was professional and quick. Got the job done and made me aware of a few things to keep an eye out for. Staff were really friendly and helpful to deal with. Much better experience then Leicester.

Service

Because they did the work required in an efficient and timely manner.

Service

Work carried out on time with no hassle and car spotless once again inside and out

Service

Quick efficient service.

Service

Good facilities excellent and responsive staff. However did not understand why it took so long to simply tighten a light bulb.

Service

Better this time

Service

As above

Service

As before excellent waiting environment. Pre-MOT check & MOT completed swiftly

Service

The consistently personal and attentive service you get from the service team, in particular Emma Rowell

Service

It’s been ongoing. Car has been in 5 times fault still not fixed.

Service

The job was completed exactly when they said it would be.

Service

Helena Cleaver at Rybrook Worcester and Jack the mechanic were both brilliant in aiding us with warranty work, courtesy car and service work.

Service

Dealership welcoming and efficient.

Service

Staff went the extra mile and even dropped things hat I’d left behind round to my house!

Service

Again great service

Service

Highly Trained Staff and always looking after my vehicles

Service

Some confusion over the reason I had brought the car to the garage and a late call to identify it on this service visit but still a pretty good experience overall.

Service

Problem sorted with car. Kept informed .

Service

communication was 1st class.

Service

We asked them to turn off the automatic anti-collision breaking, but we had a miscommunication and it was not until after the service that we found this was impossible. We think this feature is potentially dangerous in the area in which we live.

Service

Service offered has never been bettered by any other provider

Service

As above - staff always friendly and willing to help. Very satisfying experience every time I walk into the showroom.

Service

Managed to fit me in at short notice

Service

No complaints

Service

Because everyone is very helpful and caring specially with me.

Service

They arranged to pick up my car and as the work took 2 days they brought back to car at a time to suit me.

Service

Great service, car cleaned and checked as always.

Service

Excellent service called me when a problem was diagnosed. Discussed the options and gave me confidence in making a choice. Very competitive prices too.

Service

Serviced was carried out to a high standard and car was left looking new after a good clean inside and out.

Service

The problems were fixed and the car returned spotlessly clean, very pleased. Unfortunately, I was left waiting in the showroom for 20 minutes when I dropped the car off and other customers arriving after me where dealt with before me.

Service

Very efficient collection and delivery service

Service

Worcester always look after you in a friendly and professional manner.

Service

The sales executive,James Sadler,was professional,knowledgeable and patient.

Sales

The purchase was straight forward and there was regular communication on delivery time. The handover was excellent.

Sales

Jordan Lindsay provided outstanding customer service!Great sales team.

Sales

The salesman was friendly, knowledgeable and professional.

Sales

Please refer to point one above.

Sales

Martin Ranford and team were superb.

Sales

I asked if there was a wheel Bolt. No need for it. I found it in the boot compartment when I arrived home. Hand book. Not produce any more, everything on the computer. I found the hand book in the boot compartment! Otherwise everything else was good.

Sales

I selected all the options I desired, changed my mind the following day and the dealer was able to accommodate it. The car was delivered to the dealer before the expected delivery date.

Sales

I have always been a Mercedes driver. Jordan Lindsey the salesperson at BMW adopted a superb sales approach - and to my surprise I ended up owning my first BMW. Jordan is an outstanding ambassador for the BMW centre. The showroom was also excellent.

Sales

Overall I was very happy, only downside was after collection I have taken the car to have all the paint work professionally detailed and protecting, this led to numerus scratches being found which for a new car was disappointing.

Sales

Jordan talked me through everything down to setting up the app and explained all the controls

Sales

salesmen were informative and took the time to ensure we were awre of all the options available to us.

Sales

Great customer service from Martin Radford Sales Exec. from initial enquiry through to taking delivery of my X3, a great and very enjoyable customer experience.

Sales

Could not have been easier.

Sales

The sales Rep Lewis Bannister made us feel like a valued customer even though we are new to the brand he revealed the car from under a cover, a nice touch and he took time to explain the technical part very well

Sales

Jordan made the process very smooth

Sales

I was made to feel a valued customer, I had access to my BMW Genius/Rep 7 days a week who always replied to my messages,

Sales

Everyone I spoke to and deal with at Rybrook were professional and very helpful

Sales

Excellent all round experience

Sales

Outstanding customer service, nothing was too much trouble

Sales

Tom was superb, informative and prompt with all queries

Sales

As before, everything was superb.