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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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I am almost fully satisfied with the service provided, however I am still getting squeak on the brakes.
From the moment I looked to book the car in and the service shown to me was excellent
Kept up to date, professional and polite service
Waited 20 - 25 minutes to collect vehicle
Because I am.
Everything was good
I was very happy with the service experience on this occasion.
Nothing went wrong, a work completed
Rybrook always prompt polite and effective.
Very good service all round.
Good reception, work usually completed when planned, Good facilities while waiting.
Very smooth and easy
Easy to do business with. Excellent Customer Service and clarity and timeliness of communication. Did what they said they would do.
I have one question. My rear tyres were classified as red ('requiring urgent attention'). I phoned up Rybrook on 9.12.19 asking to speak to the engineer to find out what the urgency was all about and was told he would call back. I await that call.
Ladies on reception, after sales advisor, general feel of customer importance, hospitality were all first class.
Would have been top marks but unfortunately they omitted to do the wash and vac which is included
Unfortunately the person who dealt with me from the service team came across as patronising and lacked the type of welcoming demeanour that I have come to expect from a BMW dealership. The work carried out was excellent
Always a smile to greet you. Service personnel always go out of their way to help and solve any problems.
Only issue was the car was needed all day, as the service dept as extremely busy.
Not had a service.. Just a tyre change which was fine apart from white scruff marks on the front bumper which were more or less rectified after a home visit.
No matter the problem the service received has always been first class.
Everything with my car service was most satisfactory.
The garage had apparently tried contacting motability about getting other things done that we hadn't requested. This is what probably caused the delays.
Helena Carver deserves a special mention for her high quality care and professional attitude towards the BNW brand. She dealt with my vehicle issues expertly and quickly. Extremely impressed by her and grateful for her help.
A smooth process in purchasing a new car. not all dealers are approachable however I found the experience to be very straightforward in particular Derry Griffiths was efficient and dealt with any queries quickly and is an asset to his employers
Very poor communication, have to keep chasing for updates and always an issue with booking... This is in regards to my BMW, Mini service is totally the opposite as staff are friendly and always helpful to my wife.
The servicing is always carried on time. My car is also nicely cleaned and the coffee while we wait is first class also.
I was expecting to pay for my MOT and was delighted to learn it is complimentary with BMW, you guys should really shout about this when you sell 2nd Hand Cars.
Service carried out in the time indicated. Efficient in all aspects of the service process.
All my iDrive settings were deleted and I was not told in advance that this might happen. Very annoying, for example, to pay £650 for electric seats with seat position memory which is not much use when the stored position is deleted.
I will credit to the service colleague who on my concern regarding the quoted cost of service was prepared to offer a discount.
See above. Good Free Coffee and comfortable waiting area does NOT MAKE for GOOD CAR SERVICE , without equivalent care and attention paid at the SharpEnd!
I was informed of the items that might need attention in both short and long term.
Service manager was excellent and worked very hard to ensure the problem with my car was diagnosed and fixed. Sadly, he's let down by relatively poor reception staff not under his control. There are proposals to rectify the problem I am informed.
The work was carried out on time and everything was explained well beforehand and the car was returned clean inside and outside.
Failed to identify problem on first visit. Confirmed everything was fine.causing considerable inconvenience whilst away on a trip. Conveniently found fault on return visit, at my expense.
I noticed some light grease marks on my ivory leather seats which was disappointing. I was also sceptical regarding the report on depth of tyre tread as the near side rear tyre was brand new and shown as the same as offside rear?
Again exceptional service from Hanna who arranged for a much earlier collection of my car than originally quoted.
Good communications, nice courtesy car
Reception good, service contact clear and car was cleaned before return
Only a simple MOT and quick wiper blade change - but my car was returned in impeccable condition
We had 2 of our cars in for a Winter check and a winter wheels and tires swap. First, they put the wrong wheels on the wrong car and then when we realised this they switched them over on one of the cars and the other car is not even back yet. It has
I was told I should expect to wait 1.5 hrs for my MOT and brake fluid change but in fact had to wait 3 hrs.
The service was due to a non-urgent recall by BMW. The vehicle was "needed" all day. I have no other car so needed one to get home and back. I felt as though I was asking for something out of the ordinary, £15 for insurance, which was not charged?
Excellent customer service
Convenience of car being collected & returned as promised and work appears to have been completed satisfactorily.
Near my home
Car was booked in with no fuss and in a timely manner and ready for collection before the allotted time and I was kept up to date with the progress of the service.
It's frustrating to spend a week in a courtesy car that is a significant downgrade from your own car - i.e. considerably less power, no cruise control, standard (i.e. small) nav console, no heated seats.
My cars service was completed in the time frame required.
The car was cleaned but not the boot.
longish wait so not completely satisfied
Was quoted £181 all in for new tyres but charged £433 for 2
Marked down because price so high
Recall action completed, plus thorough vehicle check and video provided free of charge; thanks to Receptionist, Service Advisor & Technician.
Polite, helpful and friendly. Made you feel at ease whilst waiting for our vehicle to be serviced, comfortable surroundings and excellent coffee and biscuits!
Not kept informed as to what was happeneing and asked to leave the car for the entire day when work was completed in less than an hour!
I was looked after well. It's a pity that the variety biscuits have been discontinued with the coffee
They provide the service I require in a very pleasant and professional way
punctual with good waiting area
They will always listing to your requirements.
Able to fit in at short notice for service and MOT - although it would have been helpful to have had a greater understanding of what was covered in the service.
Excellent Service this time
Very impressed with the customer service that I received at this branch. Would reccommend to anyone!
Everything was handled professionally. Great communication throughout.
It was in for a technical recall. Hardly exciting - just necessary and work took 30 mins longer than advised
Disappointed a small piece of plastic has broken off my rear wiper and this isn't covered under the warranty. I was then quoted £180 for a replacement! I drive a 520d touring FYI. A part from that the overall service experience was very good.
I used David Richards, Robert Stern and now Rybrook for all my service work over the last 35 years. Need I say more!!!!
Booked the car in for a service expecting oil and filters to be changed but only having the brake fluid changed,which I didn't want
Helpful staff and time taken reasonable.
I waited for my vehicle to be serviced. A member of staff made me a hot drink and I used the WIFI to do some work while I waited.
I got a lift from a colleague as i hadn't heard that i was going to be picked up. On arrival I asked to speak to a manager. I spoke to Kersten. He promised to investigate and would get back to me. Continued below
As previously stated
Based on the above comments. Poor experience with warranty claims previously. Some work still needs attention. For example, vehicle has developed incredibly annoying rattle since service, hesitant to return due to risk of other problems occurring.
Work was done promptly and there are good facilities as you are awaiting your car.
If I had been called back instead of having to chase to book car in then I would have given a better score as everthing else was very good.
Mainly because of poor communication. Our contact knew we were going away and needed the car back that day. Although he knew all the facts we didn't seem a priority. I was told priority is given to those who are waiting.
Car was booked in to have a change of brake pads but the service centre said the pads were ok but they couldn't reset the service indicator so the car thinks the pads do need changing in 1400 miles.
As the car was handed over to me; I was told that there was "damage to the transmission undertray; it could be a missing bolt, but don't worry, there are others there holding it on". How serious? Why wasn't this dealt with? Why not repair it?
AS above. Also; returning from service my dashboard reported tyre inflation problems. On examination I found that the tyre had been significantly over-inflated, this is not the first time this has happened.
Dropped car off at 8.30am went to collect it at 3.15pm and it had not been started and had to hang around for an hour
Appointment made easily. Well received on arrival. Given a lift to convenient location.
The state of the car when I got it back
I needed my car early and BMW agreed to call when it was ready. BMW did not call. BMW offered to charge me £180 to unblock my washer hoses and fill the fluid. I declined. When I filled the fluid up they worked perfectly and were NOT blocked at all.
When I picked up my car the showroom was virtually empty and the person who eventually got round to serving didn't appear to be doing anything urgent, but I was made to wait quite a long time. It was a bit annoying as I was already running late.
Jordan was very helpful organising collection
In my opinion the experience could be improved slightly and be more customer centric and more checking of detail. However, I think this is probably as good as it gets in a high volume business like yours.
Excellent customer service as always.
Kept me informed throughout the process, flexible to work with and great service
I always enjoy visiting Rybrook as it is spacious, welcoming and always has updated displays. I occasionally call in just for a look at the new cars and the staff are never pushy but attentive when requested. The salesman I dealt with was fantastic.
They did fantastic - really great
Looked after well and kept informed
The salmon Dale Ritchie was extremely helpful and pleasant
Really good experience. Was kept up to speed throughout the process and always felt welcomed and valued as a customer.
Easy, good communication, not over powering or too salesy. Excellent knowledge.
Salesman offered me advice on specifications for what i was looking for. Once ordered he kept me up to date all the way through the process. He clearly explained how everything worked on handover of the vehicle. Excellent service!
Fantastic service from the named above
Excellent support/advice given by the sales person [James Sadler]. He managed the purchase/delivery in exemplary fashion; a mechanical fault in the car was a set-back, marred an otherwise excellent customer experience. James' response was excellent.
The support and service, and overall experience, was first rate. Top team
I purchase my 8 from Rybrook Worcester via sale executive Mr Lindsay. Jordan was very profession from start to finish. Great job. You maybe interested to know Sytner Solihull, never followed up on my initial enquire therefore lost a £75k order.
Kept up to date with the progress of new car.