Excellent attention and updating from Stuart..
Honestly, I could not put your lovely Thea Rose on a pedestal high enough, she was an absolute dream to interact with, she's a credit to the branch and the reason everything is getting top marks this time round is thanks to Thea.
First class service. Very helpful and informative
Stuart very helpful and keeped me informed of progress
Everything was perfect and the guy went the extra mile
No issues with service representative
Everything was dealt with smoothly and promptly and I was kept notified at each stage.
My problem with my car was sorted and handed back to me after a nice wash and vacuum, which is always appreciated.
There is a lovely atmosphere in this showroom. Staff appear to be content and they interact with customers beautifully. Not too over the top or otherwise. Just right.
Quick check in and efficient follow up
Rybrook, as usual, have friendly and helpful staff.
Excellent customer service from Ryan and team
Great service, even cleaned the car
Thea dealt with me and was pleasant, polite and professional throughout. My car passed its MOT but I was told about two rear tyres which may need replacing in the near future. My car was also cleaned and valeted. Very satisfied overall.
Always pleasant and helpful
Always excellent service by staff and good communications througout be it sales, service or parts
Knowledgeable service advisor, everything explained and a courtesy car provided
Everything was good The girl in charge performed admirably and is a tremendous asset to the rybrook team
work was carried out as agreed to my satisfaction.
Service was very professional
The service agent was knowledgeable and efficient
Always very polite and helpful.
They kept me informed of the situation with my car from start to finish and lent me a suitable car while mine was being repaired.
Car came back velvet very good.
0.1% reduction as my vehicle was off the road unexpectedly for an extra day, although I did have more time with i3 curtesy car which I had requested.
The young lady Thea is a credit to your company very professional and friendly young lady
Again the agent was really attentive
Excellent service all round from the moment of arriving to the moment of leaving. Polite and courteous, offered refreshments and a plush waiting area with a good internet connection for those requiring it.
Faultless Everything went according to plan
The gentleman Ryan I dealt with was fantastic, no much was too much trouble. Communication was excellent. A real credit to the dealership
First time at Ryebrook - Good Experience
Good customer relationship. Full explanation on what the service provided and what the cost was likely to be.
Speedy and great facilites whilst waiting.
Issue with the supply of parts which was well handled. The ongoing provision of a courtesy car meant the issue was of no inconvenience to me.
This particular experience was fault free. Staff were perfect.
Helen arranged for the return of the car. Car was also cleaned which was a nice surprise.
Helped me out fast tracking even though I did not book a waiting service
Dealer do there best representing BMW.
My car was returned to me in tip top condition, with the service engineer leaving nothing to chance, and pointing out what is required to keep it that way.
Always prompt and great updates
Hassle free and done within timescale stated
Very professionally dealt with by Tia she kept me informed - she is a credit to your company.
Again completely satisfied with the service offered.v
Ryan explained everything in detail and helped with an extra query I had
Consistently excellent service
Helena wad a pleasure to deal with, keeping me informed, work completed on time.
Problem resolved at first attempt, price for the repair was reasonable.
Nothing more they could have done - excellent
My car was booked in very easily on the phone and I even changed the day, no problem, drop off easy and good handover back explaining what was wrong with the car plus it came back very clean inside and out
Polite and courteous staff kept me informed of progress and when car would be ready for collection.
Car working well completed in time frame
Vicky and Thea at Worcester BMW were extremely professional and helpful throughout. Please pass on my thanks to both.
Fantastic service from all the team
Nothing to complain about
Elenor and Stuart always great to sort the servicing requirements
Loved the film sent to my phone
Excellent service from start to finish
Reasonably priced reliable servicing
From booking, dropping the car off and then picking it up later, couldn't be easier, very efficient
There was simply nothing more you could have done to improve the experience
Thea was the person who dealt with me, the service was excellent, professional, courteous and friendly
Delivered as promised, work done and on time
Very satisfied with the service and customer support interaction.
Completely satisfied as already stated. Comfortable chair and coffee as I had to wait.
Problem resolved with attentive service
I was very well looked after by Rob, the manager, and by the service team.
As above stress free courteous service
Sorted out my BMW , great people great product
Thorough inspection and well documented
Job carried out as expected.
Excellent service and very pleasant people.
Extremely professional service and as helpful as they could be.
Customer always first Top standard of service
Car was in for a recall. Still treated with the same courtesy as other customers.
Staff friendly and kept me informed on my vehicle
I was able to have a 'while you wait' service and it was completed within two hours.
Excellent delivery Jordan Lindsay, Rob Haywood, Tom Sparks all great brand ambassadors, brilliant knowledge & experience. This is my 10th BMW in 17 years and it won't be the last!
Well looked after by Jordan and team
We encountered a bit of challenge duribg the process and it was dealt with quickly and professionally.
We were welcomed by a nice friendly smile and were also catered for while dealing with the handover. Whilst waiting, my kids were are also treated to a 'BMW biscuit', which they also loved. Overall, very pleased.
Excellent service from Derry in the sales team.
As usual, BMW Rybrook Worcester have provided a personal, tailored experience in ordering a car, making everything as stressless as possible at every stage. From initial enquiries to the car being delivered.
Comfortable surroundings and efficient handover.
Very knowledgeable and efficient
Everyone at Rybrook BMW Worcester, go that extra mile to deliver customer satisfaction
Great service and love my new car
All very Covid safe, and again an overall professional experience, as always with Rybrook BMW.
Staff helpful and very polite
A very good experience from the moment of enquiry all the way through to collection. Jason and Tom were extremely professional and helpful throughout.
As above - plus the dealership acknowledged a deal I had already been offered, matched it and added in the Protect X treatment. Based on my experience leading up to and including the test drive, I decided to finalise there and then with Rybrook.
Fantastic communication form order date to delivery.
I was pleasantly surprised to find out the vehicle was ready earlier than originally though.
Rybrook Worcester
Worcester
