Loading...

ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

I need a Service or Repair

Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

Kersten Rice

Service Manager

Raj Patel

Financial Controller

Emma Smith

Senior Corporate Sales Executive

Tom Sparks

New car Business Manager

Martin Ranford

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Russell Mullard

Used Car Business Manager

Dale Ritchie

Used Car Sales Executive

Maxwell Allen

Used Car Sales Executive

Richard Copson

Used Car Sales Executive

Liam Ratcliffe

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Michael Luxford

Service Administrator

Emily Kemp

Retail and Warranty Administrator

Thea Rose

Service Bookings Clerk

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly, punctual, reasonable

Service

Very efficient, friendly & helpful.

Service

Friendly and helpful

Service

Very interested in fine detail.

Service

Easy drop off night before. Courteous welcome and dealings.

Service

The repair job that had to be done was the first big job I have have had to have done on any of my BMWs and it was expensive but I know it has been properly done.

Service

Excellent service. Good communication.

Service

Very knowledgeable and kept well informed as to progress

Service

Good service but recall notice is still coming up on my in car screen. Can this be dealt with please?

Service

Great service

Service

Very satisfied.

Service

No complaints at all. My car also had a wash and vac and looked great.

Service

Did everything they were meant to do.

Service

Stewart and his team are excellent and they really know how to provide first class service

Service

Prompt polite attention and relevant oral report on condtion of vehicle.Car washed,

Service

work was carried out quickly and efficiently

Service

Very easy to deal with and helpfully throughout.

Service

Very friendly and happy to help

Service

It took a long time but in light of the current covid situation they did very well

Service

Excellent I turned up a day early still got my mot service done can't fault it

Service

Service was sorted and although there was an issue it was sorted with everyone going the extra mile to ensure everything was ok.

Service

Communication and politeness is always spot on.

Service

Great customer service

Service

Fabulous customer service from start to finish. Even better I got a clean car at the end!!

Service

Great service...and cheaper than ebay for genuine car shampoo!

Service

Very good service on the car.

Service

Everything as promised, very good customer service from Stew on collection

Service

Great swift ssrvice

Service

Running-in service was completed in a couple of hours whilst I waited, which is exactly what I'd requested. I was able to work in the waiting area with access to good wifi and a reasonably comfortable chair and desk.

Service

Lovely place to visit , Kersten Rice the service man made my visit with his good humor and expertise , he even valeted my car !

Service

No issues at all

Service

Team are very professional

Service

Video of service in action and car health check received. Car returned cleaned. Good job

Service

Good welcome at reception Kept me informed whilst I waited Tried to get the job done quicker as I was waiting

Service

The experience was excellent even with the present difficulties with Covid.

Service

Completed all the work within the allocated time, was notified and picked vehicle up

Service

Request dealt with very speedily by helpful staff, just part was very expensive for what it was.

Service

I have always been satisfied with the service received. The only point I would make is that in these unusual times the time based services as opposed to mileage is working against people like me who are not allowed to go anywhere.

Service

Everyone involved from the first telephone call to collection of the vehicle was very professional.

Service

Excellent all round

Service

Easy booking, quick turnaround and happy with work done no coffee available at the time (COVID)

Service

We didn't have a problem

Service

Excellent and efficient service. Done at a convenient time and location.

Service

Excellent service & good communication.

Service

As above

Service

Wasn't expecting a free MOT, first time I've experienced this. Several phone calls to explain time frames. Valeted the car for me too.

Service

Very speedy while you wait service in a nice clean safe environment

Service

The bmw looks after my car when needed, so far so good

Service

Couldn't fault anything

Service

Just so easy to get booked in and my service done

Service

Easy to arrange, excellent Covid 19 safety measures evident, service carried out quickly and service personnel very helpful.

Service

Again because of Helena was so helpful and supportive.

Service

From start to finish, the service provided was 1st rate.

Service

Always helpful and reasonable.

Service

Very satisfied. Thea in service was exceptionally good at all aspects of booking the car in and facilitating a loan car . An excellent member of staff. Work completed on time and car cleaned .

Service

Same as above

Service

Great staff, great service

Service

Hannah always provides a high level of customer service.

Service

Work done on car quicker than expected and to high standard

Service

My car was booked in for a battery problem and the technician checked it out and it just needed a charge where he could of put a new battery on.

Service

At every stage the communication, quality of service and ease of dealing with the team means they deserve 5 stars!

Service

Everything went as I was clearly told it would beforehand and there were no problems so I have no reason to be anything other than completely satisfied.

Service

As above

Service

Service completed quickly.

Service

Excellent service and kept informed of progress.

Service

See previous answer

Service

Quick, simple and to a high standard

Service

Again everyone is polite and you get updates about your car on a regular basis.

Service

Customer focussed Car cleaning very good standard!

Service

The video showing me some basic points of MOT inspection have given me reassurance. Nice touch.

Service

Great communication and car was in a beautiful clean condition when I collected it.

Service

Helpful sales and business managers, good communication, flexible appointments taking into account covid-restrictions and my work commitments, quick turnaround of purchase and trade-in

Service

Rybrook communicated directly with my insurance company which reduced the amount of calls I had to make. The work had been completed and has a 2 year guarantee. I cannot fault Rybrook during this process.

Service

Saturday availability so convenient

Service

The staff were very helpful, and the work was carried out ( replacement battery) within the time I had requested which enabled me to pick the car up early afternoon! Perfect!

Service

Excellent service.

Service

No issues always happy to help

Service

As above

Service

Very pleased with the service. One small observation. I do not want you to consider this a complaint but under the bonnet, could I request that your mechanics put a cloth over the engine cover to avoid It being scratched by their tools.

Service

Good service from friendly staff. Work is high quality.

Service

See above

Service

Good service and a video of the inspection with explanation of it.

Service

Job completed quickly. Michael provided clear comms.

Service

Rybrook Worcester took the time to investigate an annoying gearshift rattle and they found the cause and fixed it. This effort deserves praise, as it earns customer loyalty.

Service

All recalls of fault put right

Service

Very impressed by the manner in which I was dealt with when leaving the vehicle for service particularly with regard to implementation of measures taken for the safety of customers and staff due to the coronavirus situation.

Service

Helpful informative staff

Service

All warnings now gone out and back to normal. Nice clean car

Service

Great service

Service

Told them I had a problem & they sorted it.

Service

The car was bought from Rybrook and so is entitled to a free MOT each year. A full video survey was completed by the mechanic and all work, in my case nothing, was explained. Car was fully valeted and ready for collection when agreed

Service

see 1. above. Job needed done well.

Service

Good experience

Service

Michael Price was very efficient cleaning the car inside due to Covid giving confidence in Rybrook

Service

Level of service and very good communication

Service

Friendly, polite, accommodating and very professional, free car wash at the end was outstanding, car looked like new!

Service

Work carried out efficiently and excellent service from service advisor. Had service loan car been offered it would have been 10.

Service

Helpful friendly knowledgeable professional

Service

Centre was great, friendly and clean.

Sales

Easy handover

Sales

Given the current situation BMW made sure they conducted their business safely but without compromising on quality.

Sales

More remote than normal but very professional.

Sales

The handover was smooth without hassle. Myself and my partner where look after with extreme care by the whole team, especially James Sadler.

Sales

Great

Sales

The sales person, Derry, was excellent and very helpful. He explained everything to me and his video presentation of the car was spot on and a deal clincher. He is a great ambassador for the brand and the dealership.

Sales

Not quite the same due to COVID restrictions but still as good as it could be

Sales

Very quick to respond via email.

Sales

I was kept fully updated on all aspects of the purchase whilst still complying with lockdown restrictions. Very well organised

Sales

Jordan was very knowledgeable and polite, he was prepared to fully explained every step of the way without having to ask 'what does that mean?' so communication was excellent.

Sales

Lots of communication from Rybrook about the process and smooth delivery process.

Sales

I received excellent service from Derry Griffiths throughout the process of purchasing my new vehicle. Derry ensured that the vehicle was turned out perfectly on the day of collection.

Sales

It felt like a positive experience. I have had dealings with other dealerships where the financial negotiations have felt negative, they have quibbled over interior mats etc. It should be an exciting experience and that's what it felt like this time.

Sales

I'm really pleased with the car, BMW seems to have come a long way with the technology it now puts inside the vehicles.

Sales

Nice and easy test drive of a demo & handover of new car. Not lots of paperwork to fill out on the day, as this was done prior.

Sales

My new car was placed under a tent as it was raining so I didn't have to stand in the rain. It's little things like that, that make the difference.

Sales

Professional service and excellent advice

Sales

I was dealt with by James from start to finish. He made buying the car an easy, pleasant transaction.He kept me informed of any changes to delivery date.l collected the car during lockdown,which did not complicate anything.James made things simple.

Sales

Despite several lockdowns during my buying process, I was always able to contact the salesman and get updates on the progress of my car.

Sales

Again, Dale Ritchie gives excellent customer service