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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

I need a Service or Repair

Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Head Of Business

Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Emma Smith

Senior Corporate Sales Executive

Jade Mooney

Local Business Development Manager

Hannah Carver

Corporate Sales Executive

Tom Sparks

New car Sales Executive

Martin Ranford

New Car Sales Executive

Lewis Bannister

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Dale Ritchie

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Hazel Green

New Car Sales Administrator

Natalie Williams

Service Administrator

Michael Luxford

Service Administrator

Shaun Morris

Parts Manager

Adam Sutterby

Parts Advisor

Hannah Taylor

Corporate Sales Executive

Milly Thorndike

Reception Team Member

Thea Rose

Service Bookings Clerk

Mark Taplin

Workshop Controller

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Helena Cleaver at Rybrook Worcester and Jack the mechanic were both brilliant in aiding us with warranty work, courtesy car and service work.

Service

Stopped storing tyres , even though this was a selling factor. Tyres were dirty even though after 2 hour wait car was washed

Service

Dealership welcoming and efficient.

Service

Staff went the extra mile and even dropped things hat I’d left behind round to my house!

Service

Again great service

Service

Because my vehicle was damaged

Service

Highly Trained Staff and always looking after my vehicles

Service

Some confusion over the reason I had brought the car to the garage and a late call to identify it on this service visit but still a pretty good experience overall.

Service

Problem sorted with car. Kept informed .

Service

Great customer service nothing is too much trouble

Service

communication was 1st class.

Service

Service offered has never been bettered by any other provider

Service

We asked them to turn off the automatic anti-collision breaking, but we had a miscommunication and it was not until after the service that we found this was impossible. We think this feature is potentially dangerous in the area in which we live.

Service

Great service, car cleaned and checked as always.

Service

Because everyone is very helpful and caring specially with me.

Service

They arranged to pick up my car and as the work took 2 days they brought back to car at a time to suit me.

Service

No complaints

Service

Managed to fit me in at short notice

Service

Excellent service called me when a problem was diagnosed. Discussed the options and gave me confidence in making a choice. Very competitive prices too.

Service

Serviced was carried out to a high standard and car was left looking new after a good clean inside and out.

Service

As above - staff always friendly and willing to help. Very satisfying experience every time I walk into the showroom.

Service

The problems were fixed and the car returned spotlessly clean, very pleased. Unfortunately, I was left waiting in the showroom for 20 minutes when I dropped the car off and other customers arriving after me where dealt with before me.

Service

Upon leaving the car with Rybrook, Worcester, I reported some known faults to the service advisor. I was told to email them as opposed to the sales advisor making a note of them.

Service

Very efficient collection and delivery service

Service

Worcester always look after you in a friendly and professional manner.

Service

Car collected annd returned to save me being late for work.Kept informed of progress during the day.

Service

All the team from reception to sales and service all exhibit total professionalism consistently when I visit. I have my car serviced there and bought my wife’s car there as I knew I would be looked after right and that is worth paying extra for.

Service

Everything done in one visit.

Service

The overall experience of any work undertaken by BMW is second to none and I always feel confident that the work carried out will be nothing short of excellent.

Service

Having booked to have 4 new tyres fitted my car was delayed as one tyre was used for another customer who had had a puncture.Following an adjustment to the tracking the adjustment was made unequally and the steering wheel is now out of alignment.

Service

Very Satisfied

Service

Fault on rear lamp fixed but warranty claim on seat requires another visit...still waiting to hear back on that issue after 2-3 weeks. Car was cleaned - thanks-but windscreens and glass left smeared

Service

Rybrook have always been ok we me

Service

Good service and good staff

Service

happy with service

Service

All done to my satisfaction.

Service

All 4 Alloys were refurbed as requested.

Service

excellent service and efficiency

Service

Car cleaned on release

Service

Please see comments above.

Service

Waiting for tyres to be fitted early morning. They were not delivered by supplier so waited 3 hours.

Service

Very good

Service

Great people easy process

Service

The team always look after us at Rybrook

Service

See above and in addition comfortable surroundings to wait in

Service

It was ok - one of the jobs identified on my car was not addressed. Also Bodyshop work was expensive - but i paid the price for convenience ........ if i had more time i would have sourced the work independently ......

Service

Very professional

Service

Distinct lack of communication throughout after car failed MOT with me doing all the phoning to find out anything - even to date I am still waiting for the customer service manager to ring me to discuss my complaints as he said he would.

Service

Easy to deal with, very friendly service

Service

I went in for a sinple grill exchange to the M performance range and it was a comedy of errors from start to finish including incorrect parts being ordered to my booking not being booked in correctly and the service manager being defensive. Took 4wks

Service

Excellent service for the last 7 years

Service

I’ve been a customer of Rybrook Worcester for 7 years, purchasing 3 cars and have always been satisfied and looked after however, this experience I found quite the opposite.

Service

although my Z4 was 3 years old staff advised on what I should be aware of in future servicing

Service

Dealt with by a professional attendant who valued my custom. Explained to me my cars service report and the new MOT Certificate.

Service

Everything goes smoothly, every time

Service

Bought used X5 Sales were faultless and excellent. Car developed a fault to the tailgate. Service team terrible booking a repair.Fixed it it with 'tape' that got wet and fell off. Went in for a second repair. again fixed with tape. Fault remains !

Service

Missed the first booking - no loan car as pre arranged

Service

Everything promised was delivered

Service

The wait time was over the 1 hr quotes, a customer service person got to me 25 mins after when my service was due to start to take my keys. I noticed that the coffee area was dirty with spilt coffee, no biscuits and the kiddies games TV was broken.

Service

Car picked up from my house on time and driver was helpful.

Service

Work carried out at our convenience, car nicely vacuumed and cleaned.

Service

As explained in 1 the service was satisfactory and courtesy of staff excellent but not satisfied with the service agreement. I need not have bought it.

Service

MOT picked up seized front brake calliper.Under warranty so no cost to fix.I was advised that one front disc/pad was damaged by calliper failure.That fix would not under warranty.BMWUK declined to contribute.Said work not necessary.Overselling?

Service

No complaints car cleaned service book stamped and paperwork in order.

Service

The booking in experience was poor and left me feeling that I would have been ripped off had I not done my homework first - see below. My service advisor, Adrian, was excellent however once the car came in and the collection service was useful.

Service

Good and prompt attention. Good facilities while awaiting service or repair.

Service

Staff are pleasant, booking in goes smoothly and all the issues are clearly explained.

Service

easy, quick, friendly service

Service

Car picked up on time and delivered back looking very clean. Advisory for new front tyres somewhat odd since they had been checked 2 weeks prior and found to have 5mm of tread still left,

Service

I have never had a problem with my car after any of the services that I have had at Rybrook. The staff have always been completely professional.

Service

I would have give 5 stars if my car would have been washed

Service

Attention to detail

Service

All programmed work done and additional tasks completed

Service

good experience

Service

Car booked in for specific work they then suggested £600 worth more work not due for another 2000 miles!

Service

My vehicle was in for a recall and was not collected as agreed and sustained damage on the second visit, but all was put right with your bodyshop and a loan car was given. I realise that things do sometimes go wrong but was quickly rectified.

Service

Both times initial service I was receiving not happy with.

Service

Completed the service on time

Service

I am completely satisfied, as every thing went better than expected. I can't thank enough to these two guys.

Service

Service on time

Service

During a routine service it was discovered that I had a damaged tyre which was replaced promptly and I was able to drive away within a couple of hours.

Service

Friendly and efficient

Service

Competent, well informed staff

Service

Polite and helpful

Service

Depending on which service person/ receptionist you get the experience can be different..

Service

We are always looked after really well

Service

Very slow to respond to some warranty work

Service

Because I was.

Service

I’ve experienced poor quality paint finish from the Bodyshop resulting in the car having to go back five times to be rectified and it’s still not perfect. Service department is ok but would benefit in having trained motor technicians on the service.

Service

As above plus bonus of car being cleaned inside and outside!

Service

Could not fault the staff team, very polite and helpful, professional in every aspect.

Service

I booked my oil service through my online app but was advised to change pollen filter too , the cost on my app was and still is 240 pounds but i was changed 259 , it’s only minimal but there’s still a difference

Service

Did the job needed and within time frame

Service

MOT was carried out for under £30. Nice environment to wait in.

Service

job was completeled quickly and excellent communication

Service

Although the MOT and a small bodywork repair to the rear wheel arch were completed satisfactorily, the matters outlined above left me with an overall feeling of disappointment.

Service

The work required was explained clearly.

Service

Could not offer a replacement car for two weeks Booked in for a days work it took two days didn’t let us know till mldafternoon saying it was wrong part sent .

Service

I'm treated exactly how I would like to be treated.

Service

There's absolutely nothing wrong to say about Rybrook Worcester.

Service

Easy to book, did not have to wait long for appointment kept me informed. Vehicle was ready at the agreed time

Service

car not ready at specified collect time. I waited for +45mins & had to chase whilst I was with you & remind that I was still waiting (over an hour after my 4.30 agreed collection time having dropped car at 8.00am). driver seat moved - disappointed!

Service

Excellent all round experience

Sales

Outstanding customer service, nothing was too much trouble

Sales

Tom was superb, informative and prompt with all queries

Sales

As before, everything was superb.

Sales

The retailer Declan respected my every wish in terms of contact and communication as I work overseas

Sales

Courteous,professional staff who listen and respond to your needs. Never pushy

Sales

Tom and Andy were amazing and looked after us so well. This is our second purchase from Rybrook and we will keep going back because of the fantastic sales team

Sales

I knew the specification I wanted and have no time for listening to waffle so it was refreshing to get straight answers and reach a realistic deal!

Sales

Very happy indeed with thecway things went my car got held ip at the port but i was given a new 3 series until mine had arrived atvthe delership

Sales

As usual great service can’t fault their determination to make sure that everything was perfect

Sales

Customer service was outstanding and the whole process was second to none. Being a privious Audi owner there is no comparison BMW are well above the competition.

Sales

Nothing too much trouble for Martin Ranford.

Sales

Declan was extremely helpful, professional and courteous throughout

Sales

Tom our sales guy has been brilliant, keeping us informed from start to finish throughout the whole process. I feel he is a great asset to the dealership under the guidance of Rob Haywood.

Sales

Salesman couldn't do enough for me, superb service. Salesman Lewis Bannister.

Sales

Provided all I needed

Sales

Everything handled as we wanted