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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

I need a Service or Repair

Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

Kersten Rice

Service Manager

Emma Smith

Senior Corporate Sales Executive

Tom Sparks

New car Business Manager

Danielle Tibbetts

Business Development Manager

Russell Mullard

Used Car Business Manager

Dale Ritchie

Used Car Sales Executive

Maxwell Allen

Used Car Sales Executive

Richard Copson

Used Car Sales Executive

Liam Ratcliffe

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Emily Kemp

Retail and Warranty Administrator

Thea Rose

Service Bookings Clerk

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent attention and updating from Stuart..

Service

Honestly, I could not put your lovely Thea Rose on a pedestal high enough, she was an absolute dream to interact with, she's a credit to the branch and the reason everything is getting top marks this time round is thanks to Thea.

Service

First class service. Very helpful and informative

Service

Stuart very helpful and keeped me informed of progress

Service

Everything was perfect and the guy went the extra mile

Service

Attention to detail

Service

No issues with service representative

Service

Everything was dealt with smoothly and promptly and I was kept notified at each stage.

Service

My problem with my car was sorted and handed back to me after a nice wash and vacuum, which is always appreciated.

Service

There is a lovely atmosphere in this showroom. Staff appear to be content and they interact with customers beautifully. Not too over the top or otherwise. Just right.

Service

Quick check in and efficient follow up

Service

Rybrook, as usual, have friendly and helpful staff.

Service

Excellent customer service from Ryan and team

Service

Great service, even cleaned the car

Service

All went to plan

Service

Thea dealt with me and was pleasant, polite and professional throughout. My car passed its MOT but I was told about two rear tyres which may need replacing in the near future. My car was also cleaned and valeted. Very satisfied overall.

Service

Always pleasant and helpful

Service

Always excellent service by staff and good communications througout be it sales, service or parts

Service

Knowledgeable service advisor, everything explained and a courtesy car provided

Service

Everything was good The girl in charge performed admirably and is a tremendous asset to the rybrook team

Service

work was carried out as agreed to my satisfaction.

Service

Service was very professional

Service

Hassle free

Service

The service agent was knowledgeable and efficient

Service

Always very polite and helpful.

Service

They kept me informed of the situation with my car from start to finish and lent me a suitable car while mine was being repaired.

Service

Car came back velvet very good.

Service

0.1% reduction as my vehicle was off the road unexpectedly for an extra day, although I did have more time with i3 curtesy car which I had requested.

Service

Can not find fault

Service

The young lady Thea is a credit to your company very professional and friendly young lady

Service

Again the agent was really attentive

Service

Excellent service all round from the moment of arriving to the moment of leaving. Polite and courteous, offered refreshments and a plush waiting area with a good internet connection for those requiring it.

Service

Faultless Everything went according to plan

Service

The gentleman Ryan I dealt with was fantastic, no much was too much trouble. Communication was excellent. A real credit to the dealership

Service

First time at Ryebrook - Good Experience

Service

Good customer relationship. Full explanation on what the service provided and what the cost was likely to be.

Service

Speedy and great facilites whilst waiting.

Service

Issue with the supply of parts which was well handled. The ongoing provision of a courtesy car meant the issue was of no inconvenience to me.

Service

This particular experience was fault free. Staff were perfect.

Service

Helen arranged for the return of the car. Car was also cleaned which was a nice surprise.

Service

Helped me out fast tracking even though I did not book a waiting service

Service

Dealer do there best representing BMW.

Service

My car was returned to me in tip top condition, with the service engineer leaving nothing to chance, and pointing out what is required to keep it that way.

Service

Always prompt and great updates

Service

Quick and easy

Service

Hassle free and done within timescale stated

Service

Very professionally dealt with by Tia she kept me informed - she is a credit to your company.

Service

Again completely satisfied with the service offered.v

Service

Ryan explained everything in detail and helped with an extra query I had

Service

Consistently excellent service

Service

Excellent service

Service

Helena wad a pleasure to deal with, keeping me informed, work completed on time.

Service

Problem resolved at first attempt, price for the repair was reasonable.

Service

Nothing more they could have done - excellent

Service

The staff are all great.

Service

My car was booked in very easily on the phone and I even changed the day, no problem, drop off easy and good handover back explaining what was wrong with the car plus it came back very clean inside and out

Service

Polite and courteous staff kept me informed of progress and when car would be ready for collection.

Service

Car working well completed in time frame

Service

High standard of work

Service

Vicky and Thea at Worcester BMW were extremely professional and helpful throughout. Please pass on my thanks to both.

Service

Fantastic service from all the team

Service

Nothing to complain about

Service

Elenor and Stuart always great to sort the servicing requirements

Service

Loved the film sent to my phone

Service

Excellent service from start to finish

Service

Reasonably priced reliable servicing

Service

From booking, dropping the car off and then picking it up later, couldn't be easier, very efficient

Service

There was simply nothing more you could have done to improve the experience

Service

Thea was the person who dealt with me, the service was excellent, professional, courteous and friendly

Service

Delivered as promised, work done and on time

Service

Very satisfied with the service and customer support interaction.

Service

Completely satisfied as already stated. Comfortable chair and coffee as I had to wait.

Service

Excellent communication

Service

Great service throughout

Service

Problem resolved with attentive service

Service

Sorted my problem out

Service

I was very well looked after by Rob, the manager, and by the service team.

Service

As above stress free courteous service

Service

Always looked after

Service

Sorted out my BMW , great people great product

Service

Thorough inspection and well documented

Service

Did what you said

Service

Job carried out as expected.

Service

Excellent service and very pleasant people.

Service

Extremely professional service and as helpful as they could be.

Service

Customer always first Top standard of service

Service

Car was in for a recall. Still treated with the same courtesy as other customers.

Service

Staff friendly and kept me informed on my vehicle

Service

Prompt great service

Service

I was able to have a 'while you wait' service and it was completed within two hours.

Service

Issue sorted

Service

Excellent delivery Jordan Lindsay, Rob Haywood, Tom Sparks all great brand ambassadors, brilliant knowledge & experience. This is my 10th BMW in 17 years and it won't be the last!

Sales

Well looked after by Jordan and team

Sales

We encountered a bit of challenge duribg the process and it was dealt with quickly and professionally.

Sales

We were welcomed by a nice friendly smile and were also catered for while dealing with the handover. Whilst waiting, my kids were are also treated to a 'BMW biscuit', which they also loved. Overall, very pleased.

Sales

Excellent service from Derry in the sales team.

Sales

As usual, BMW Rybrook Worcester have provided a personal, tailored experience in ordering a car, making everything as stressless as possible at every stage. From initial enquiries to the car being delivered.

Sales

Comfortable surroundings and efficient handover.

Sales

Very knowledgeable and efficient

Sales

Everyone at Rybrook BMW Worcester, go that extra mile to deliver customer satisfaction

Sales

Great service and love my new car

Sales

All very Covid safe, and again an overall professional experience, as always with Rybrook BMW.

Sales

Staff helpful and very polite

Sales

A very good experience from the moment of enquiry all the way through to collection. Jason and Tom were extremely professional and helpful throughout.

Sales

As above - plus the dealership acknowledged a deal I had already been offered, matched it and added in the Protect X treatment. Based on my experience leading up to and including the test drive, I decided to finalise there and then with Rybrook.

Sales

Always on hand to help

Sales

Fantastic communication form order date to delivery.

Sales

I was pleasantly surprised to find out the vehicle was ready earlier than originally though.