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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Good information provided about the routine servicing of the car.
Information provided re MOT is excellent. Car valet was very good.
Your work is exemplary and you go to a great deal of effort to clean my car after - a real bonus, thank you.
As per item 2 above.
Always communicated to in a positive and good manner
Turnaround of work
the work was done quickly and well
This is my 5 th BMW never let me down .Top quality .
Advanced Car Eye was fitted Quickly and all trim replaced correctly.
Good communications from service department regarding problems encountered during recall of my vehicle.
Efficient and helpful staff
Rybrook took 3 days to find a 'unique' fault on the alarm system on the Active Tourer. Their communication was good and ultimately following direct BMW contact by myself the fault was addressed foc as Goodwill with the vehicle being a month over Warr
Very professional, and friendly welcome.
attentive staff car ready to drive away
Makes one feel welcome and important as a customer
did the job
I am always very pleased with the friendly excellent service I receive.
Efficient and quick
Rybrook Worcester's staff were efficient, friendly and helpful, as usual, but the corona virus precautions made being in the dealership unpleasant and, for this reason alone, it was not an experience that I enjoyed or that I want to repeat.
Everything was handle well
No problems with the work on the vehicle, nice loan car, free ongoing MOT's.
I feel I was mislead and and had an 86 mile round trip when I could have had this work done locally. Sufficiently dissatisfied and given I am now over half way through my contract, considering returning the car now.
The car was booked in for MOT only, but they managed the brake fluid service also- and cleaned the car! All this done while I waited and it was completed in less than 2hrs!! I was extremely pleased!!
Nothing could be faulted with the service I received.
Great experience, no hassle, lovely courtesy car. Overall very impressed.
Very efficient and professional. Upfront prices. Good communication.
All request actioned promptly
All things resolved
Everything was well organised and very prompt. Usual Ryebrook quality service
Excellent, young woman who helped was extremely helpful
Missed one item requested for wheel refurb but remedied immediately
John Deeley was excellent.
Quick, prompt and professional service.
They did what they said they would efficiently and effectively
Efficient and professional
Excellent customer service, both face to face and over the phone; efficient and welcoming. The service team kept me up to date with all parts of the process.
Very helpful, competent and pleasant.
Really pleasant showroom and staff
Tara kept me updated throughout the repair and was exceptionally helpful. She provided brilliant customer service and really made me feel supported when dealing with a frustrating insurance company.
Very clear about any problems , seems very thorough .
Everyone was very helpfull
My inquiry was dealt with in a prompt and professional manner, and resolved in a reasonable time frame.
Could not be better
Great service from the team
All aspects of the service appointment were carried out under COVID-19 guidelines. From arrival to driving away in the loan vehicle took less than 15 minutes. Collection was even faster.
Friendly, appropriately answered questions & explained what would happen prior to the appointment.
Excellent service, knowledgeable and friendly staff, car always washed. COVID-19 precautions very well managed.
All issues dealt with professionally and a courtesy car was provided.
Attentive staff and made to feel important.
Overall a good experience, everything completed correctly and hire vechicle was good too.
Job well done
Jordan was helpful and supportive in the purchase of my new car Tom (finance) explained documents and ensured everything was in order with the financial side of the purchase
Friendly sales team and knowledgable about the products
Patience, enthusiasm and willingness of the sales person involved
Jordan was very knowledgable and professional throughout
James kept us updated all the way through
End to end good experience
Outstanding customer service friendly helpful
Extremely courteous and efficient service
A five star experience from start to finish. Well done Rybrook.
Good service from James
Rybrook BMW Worcester have always been very helpful and friendly - they go above and beyond to help you.
Excellent customer service - thank you!
Always met with a smile and made to feel comfortable. Covid 19 precautions explained and carried out to ensure a relaxed and supported interaction during the sales process.
Since March 2017 we have purchased a new 118i M3 X3 Msport M4 a new X3 msport and most recent a new M4 competition and my daughter has just ordered her new 118i msport for delivery so you can see that we are very satisfied with the service we get
Derry (salesmen) was excellent and extremely helpful in arranging delivery of my car to my home obviating the need for me to visit the dealership as I was self isolating
Good service from Jordan
Clear communication and made to feel special and 'personal' even with the social distancing/CV19 issues. It's a shame that the CV19 distancing issues spoiled the handover process. This is not the dealers fault, but is factored into my score.