Quick, prompt and professional service.

They did what they said they would efficiently and effectively

Efficient and professional

Excellent customer service, both face to face and over the phone; efficient and welcoming. The service team kept me up to date with all parts of the process.

Very helpful, competent and pleasant.

Really pleasant showroom and staff

Tara kept me updated throughout the repair and was exceptionally helpful. She provided brilliant customer service and really made me feel supported when dealing with a frustrating insurance company.

Very clear about any problems , seems very thorough .

Everyone was very helpfull

Efficient,friendly treatment.

My inquiry was dealt with in a prompt and professional manner, and resolved in a reasonable time frame.

Could not be better

Great service from the team

Excellent service, knowledgeable and friendly staff, car always washed. COVID-19 precautions very well managed.

Friendly, appropriately answered questions & explained what would happen prior to the appointment.

All aspects of the service appointment were carried out under COVID-19 guidelines. From arrival to driving away in the loan vehicle took less than 15 minutes. Collection was even faster.

Overall a good experience, everything completed correctly and hire vechicle was good too.

All issues dealt with professionally and a courtesy car was provided.

Attentive staff and made to feel important.

Job well done

Excellent as usual

Friendly staff and comfortable waiting area. Took a little longer than I expected but otherwise fine

proffessional and speedy resolution

Ease to arrange and good communication providing regular updates.

Everything went to plan in a timely manner

No problem

Na

Kept updated all the way through, Helena at Rybrook was helpful and very professional throughout the process an asset to Rybrook

Prompt drop of and pick up. Called to let me know when the car was ready. Car was valeted and sanitised

Rybrook BMW Worcester have always been very helpful and friendly - they go above and beyond to help you.

Excellent customer service - thank you!

Always met with a smile and made to feel comfortable. Covid 19 precautions explained and carried out to ensure a relaxed and supported interaction during the sales process.

Since March 2017 we have purchased a new 118i M3 X3 Msport M4 a new X3 msport and most recent a new M4 competition and my daughter has just ordered her new 118i msport for delivery so you can see that we are very satisfied with the service we get

Derry (salesmen) was excellent and extremely helpful in arranging delivery of my car to my home obviating the need for me to visit the dealership as I was self isolating

Good service from Jordan

Clear communication and made to feel special and 'personal' even with the social distancing/CV19 issues. It's a shame that the CV19 distancing issues spoiled the handover process. This is not the dealers fault, but is factored into my score.

Great service Very Thorough

Brilliant dealership All staff attentive, caring and provoke bespoke buying experience. Buying a car is a major decision but the staff make it very easy. Rob Haywood and Jordan Lindsey are terrific members of staff.

Great staff, well organised showroom.

Given the C-19 issues the business ad staff were as efficient as they could be under the circumstances

We had a very good experience with Martin when we first wanted to purchase the car and he helped us to get everything we felt was essential on the car. We also know we had a very good deal on it.