Friendly, punctual, reasonable

Very efficient, friendly & helpful.

Friendly and helpful

Very interested in fine detail.

Easy drop off night before. Courteous welcome and dealings.

The repair job that had to be done was the first big job I have have had to have done on any of my BMWs and it was expensive but I know it has been properly done.

Excellent service. Good communication.

Very knowledgeable and kept well informed as to progress

Good service but recall notice is still coming up on my in car screen. Can this be dealt with please?

Great service

Very satisfied.

No complaints at all. My car also had a wash and vac and looked great.

Did everything they were meant to do.

Stewart and his team are excellent and they really know how to provide first class service

Prompt polite attention and relevant oral report on condtion of vehicle.Car washed,

work was carried out quickly and efficiently

Very easy to deal with and helpfully throughout.

Very friendly and happy to help

It took a long time but in light of the current covid situation they did very well

Excellent I turned up a day early still got my mot service done can't fault it

Service was sorted and although there was an issue it was sorted with everyone going the extra mile to ensure everything was ok.

Communication and politeness is always spot on.

Great customer service

Fabulous customer service from start to finish. Even better I got a clean car at the end!!

Great service...and cheaper than ebay for genuine car shampoo!

Very good service on the car.

Everything as promised, very good customer service from Stew on collection

Great swift ssrvice

Running-in service was completed in a couple of hours whilst I waited, which is exactly what I'd requested. I was able to work in the waiting area with access to good wifi and a reasonably comfortable chair and desk.

Lovely place to visit , Kersten Rice the service man made my visit with his good humor and expertise , he even valeted my car !

No issues at all

Team are very professional

Video of service in action and car health check received. Car returned cleaned. Good job

Good welcome at reception Kept me informed whilst I waited Tried to get the job done quicker as I was waiting

The experience was excellent even with the present difficulties with Covid.

Completed all the work within the allocated time, was notified and picked vehicle up

Request dealt with very speedily by helpful staff, just part was very expensive for what it was.

I have always been satisfied with the service received. The only point I would make is that in these unusual times the time based services as opposed to mileage is working against people like me who are not allowed to go anywhere.

Everyone involved from the first telephone call to collection of the vehicle was very professional.

Excellent all round

Easy booking, quick turnaround and happy with work done no coffee available at the time (COVID)

We didn't have a problem

Excellent and efficient service. Done at a convenient time and location.

Excellent service & good communication.

As above

Wasn't expecting a free MOT, first time I've experienced this. Several phone calls to explain time frames. Valeted the car for me too.

Very speedy while you wait service in a nice clean safe environment

The bmw looks after my car when needed, so far so good

Couldn't fault anything

Just so easy to get booked in and my service done

Easy to arrange, excellent Covid 19 safety measures evident, service carried out quickly and service personnel very helpful.

Again because of Helena was so helpful and supportive.

From start to finish, the service provided was 1st rate.

Always helpful and reasonable.

Very satisfied. Thea in service was exceptionally good at all aspects of booking the car in and facilitating a loan car . An excellent member of staff. Work completed on time and car cleaned .

Same as above

Great staff, great service

Hannah always provides a high level of customer service.

Work done on car quicker than expected and to high standard

My car was booked in for a battery problem and the technician checked it out and it just needed a charge where he could of put a new battery on.

At every stage the communication, quality of service and ease of dealing with the team means they deserve 5 stars!

Everything went as I was clearly told it would beforehand and there were no problems so I have no reason to be anything other than completely satisfied.

As above

Service completed quickly.

Excellent service and kept informed of progress.

See previous answer

Quick, simple and to a high standard

Again everyone is polite and you get updates about your car on a regular basis.

Customer focussed Car cleaning very good standard!

The video showing me some basic points of MOT inspection have given me reassurance. Nice touch.

Great communication and car was in a beautiful clean condition when I collected it.

Helpful sales and business managers, good communication, flexible appointments taking into account covid-restrictions and my work commitments, quick turnaround of purchase and trade-in

Rybrook communicated directly with my insurance company which reduced the amount of calls I had to make. The work had been completed and has a 2 year guarantee. I cannot fault Rybrook during this process.

Saturday availability so convenient

The staff were very helpful, and the work was carried out ( replacement battery) within the time I had requested which enabled me to pick the car up early afternoon! Perfect!

Excellent service.

No issues always happy to help

As above

Very pleased with the service. One small observation. I do not want you to consider this a complaint but under the bonnet, could I request that your mechanics put a cloth over the engine cover to avoid It being scratched by their tools.

Good service from friendly staff. Work is high quality.

See above

Good service and a video of the inspection with explanation of it.

Job completed quickly. Michael provided clear comms.

Rybrook Worcester took the time to investigate an annoying gearshift rattle and they found the cause and fixed it. This effort deserves praise, as it earns customer loyalty.

All recalls of fault put right

Very impressed by the manner in which I was dealt with when leaving the vehicle for service particularly with regard to implementation of measures taken for the safety of customers and staff due to the coronavirus situation.

Helpful informative staff

All warnings now gone out and back to normal. Nice clean car

Great service

Told them I had a problem & they sorted it.

The car was bought from Rybrook and so is entitled to a free MOT each year. A full video survey was completed by the mechanic and all work, in my case nothing, was explained. Car was fully valeted and ready for collection when agreed

see 1. above. Job needed done well.

Good experience

Michael Price was very efficient cleaning the car inside due to Covid giving confidence in Rybrook

Level of service and very good communication

Friendly, polite, accommodating and very professional, free car wash at the end was outstanding, car looked like new!

Work carried out efficiently and excellent service from service advisor. Had service loan car been offered it would have been 10.

Helpful friendly knowledgeable professional

Centre was great, friendly and clean.

Easy handover

Given the current situation BMW made sure they conducted their business safely but without compromising on quality.

More remote than normal but very professional.

The handover was smooth without hassle. Myself and my partner where look after with extreme care by the whole team, especially James Sadler.

Great

The sales person, Derry, was excellent and very helpful. He explained everything to me and his video presentation of the car was spot on and a deal clincher. He is a great ambassador for the brand and the dealership.

Not quite the same due to COVID restrictions but still as good as it could be

Very quick to respond via email.

I was kept fully updated on all aspects of the purchase whilst still complying with lockdown restrictions. Very well organised

Jordan was very knowledgeable and polite, he was prepared to fully explained every step of the way without having to ask 'what does that mean?' so communication was excellent.

Lots of communication from Rybrook about the process and smooth delivery process.

I received excellent service from Derry Griffiths throughout the process of purchasing my new vehicle. Derry ensured that the vehicle was turned out perfectly on the day of collection.

It felt like a positive experience. I have had dealings with other dealerships where the financial negotiations have felt negative, they have quibbled over interior mats etc. It should be an exciting experience and that's what it felt like this time.

I'm really pleased with the car, BMW seems to have come a long way with the technology it now puts inside the vehicles.

Nice and easy test drive of a demo & handover of new car. Not lots of paperwork to fill out on the day, as this was done prior.

My new car was placed under a tent as it was raining so I didn't have to stand in the rain. It's little things like that, that make the difference.

Professional service and excellent advice

I was dealt with by James from start to finish. He made buying the car an easy, pleasant transaction.He kept me informed of any changes to delivery date.l collected the car during lockdown,which did not complicate anything.James made things simple.

Despite several lockdowns during my buying process, I was always able to contact the salesman and get updates on the progress of my car.

Again, Dale Ritchie gives excellent customer service