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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

I need a Service or Repair

Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

Kersten Rice

Service Manager

Emma Smith

Senior Corporate Sales Executive

Tom Sparks

New car Business Manager

Danielle Tibbetts

Business Development Manager

Russell Mullard

Used Car Business Manager

Dale Ritchie

Used Car Sales Executive

Maxwell Allen

Used Car Sales Executive

Richard Copson

Used Car Sales Executive

Liam Ratcliffe

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Emily Kemp

Retail and Warranty Administrator

Thea Rose

Service Bookings Clerk

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Loved the film sent to my phone

Service

Excellent service from start to finish

Service

Reasonably priced reliable servicing

Service

From booking, dropping the car off and then picking it up later, couldn't be easier, very efficient

Service

There was simply nothing more you could have done to improve the experience

Service

Thea was the person who dealt with me, the service was excellent, professional, courteous and friendly

Service

Delivered as promised, work done and on time

Service

Very satisfied with the service and customer support interaction.

Service

Completely satisfied as already stated. Comfortable chair and coffee as I had to wait.

Service

Great service throughout

Service

Excellent communication

Service

Problem resolved with attentive service

Service

Sorted my problem out

Service

I was very well looked after by Rob, the manager, and by the service team.

Service

As above stress free courteous service

Service

Always looked after

Service

Job carried out as expected.

Service

Did what you said

Service

Sorted out my BMW , great people great product

Service

Thorough inspection and well documented

Service

Excellent service and very pleasant people.

Service

Extremely professional service and as helpful as they could be.

Service

Staff friendly and kept me informed on my vehicle

Service

I was able to have a 'while you wait' service and it was completed within two hours.

Service

Customer always first Top standard of service

Service

Prompt great service

Service

Car was in for a recall. Still treated with the same courtesy as other customers.

Service

Issue sorted

Service

All went smoothly and staff were very polite

Service

great service , staff very helpful,

Service

Did the job and on time.

Service

Repair sorted quickly and efficiently.

Service

Great customer service and communication

Service

Service was xplained very well verbally & on paperwork

Service

Work has been checked over and has been completed to a high standard.

Service

Easy to book service visit. Very pleasant staff. Works completed on time.

Service

the team at Rybrook were very helpful

Service

I was informed that the service would take two hours and it did to the minute. Excellent service from the whole team.Especially with the Covid restraints in place.

Service

Everything went smoothly

Service

Professional and well organised

Service

Good courtesy car timing ok and all seemed COVID safe

Service

Really good personal service. Kept well informed throughout the process

Service

Car booked in quickly & contacted during service regarding car condition f requirements.

Service

The feedback on the MOT and vehicle inspection was clear and detailed.

Service

We were treated very well, the service and professionalism was outstanding.

Service

Couldn't be happier with their approach and professionalism

Service

Able to drop car off the previous night. Called to confirm the work carried out and time it would be ready for collection.

Service

Minor issues during booking. Advisor had overlooked booking a courtesy car. Required follow up call. Conflicting advice given regarding when major service was required. Required follow up calls. Both issues rectified promptly.

Service

Car was ready when they said it would be

Service

Car took longer than I expected. I was on a tight schedule. This was not the fault of any of your staff, who were very good as usual.

Service

Problem solved and explained fully. Car was returned in prestigne condition.

Service

Very thorough

Service

My service advisor Thea Was professional friendly and helpful

Service

My service, mot and end of warranty check were all completed satisfactory and my vehicle was even kept overnight as the battery required charging.

Service

Work was carried our quickly and car was ready for collection before the time I requested

Service

From the initial welcome to the help and assistance from Micheal Price in the service department felt confident and extremely happy with the experince at Rybrook Worcester.

Service

Work completed to a high standard

Service

As soon as I entered the building I was treated with courtesy and kept informed of progress by the service staff.

Service

The fact you give a video tour explaining the service undertaken helps.

Service

Very professional service

Service

No issues

Service

Good service

Service

Purely the 2 beautiful souls I had the pleasure of interacting with. Firstly a dear thank you to Helena for dealing with everything, honestly a true gift and has a lovely energy to her and the lady on the desk with the blue eyes, just the very best

Service

The service was decent but there was no coffee available or offered despite being there nearly 3 hours.

Service

I made a waiting appointment for a service at 10.30 .I was attended to promptly and courteously and was told service would take approx two hours.I was also informed of the cost.The car was ready at approx 12,20 washed and vacuumed. Excellent service

Service

Attentive , polite and knowledgeable staff

Service

Nothing to fault it

Service

Everything was done with the service and advisory's plus the Egr callback

Service

Service carried out to satisfaction, car returned clean and tidy.

Service

Everything explained before and after.

Service

Good service, prompt

Service

I received a professional efficient service.

Service

Good communication

Service

Polite, quick and kept me informed of all progress along the way. Will definitely use Rybrook Worcester again.

Service

Helpful communications. Fast and efficient.

Service

Professional, friendly and resolved issues, good communication

Service

Car collected and returned as planned and provided feedback on work undertaken

Service

Easy to deal with .

Service

Good customer service.

Service

I was informed when car was ready, given a car for the day. Didn't have long to wait to collect it. Covid safe.

Service

A courteous and friendly service centre

Service

Completed service on time

Service

Service carried out exactly as required, and my car was returned washed and vacced

Service

What was required was carried out promptly and professionally

Service

All done quickly kept informed throughout

Service

Friendly professional service

Service

Excellent service.

Service

As before, service personnel helpful, explained problem and solution.

Service

They did what they said they would do in a prompt and courteous manner

Service

Excellent service

Service

Great

Service

Thea Rose the service advisor provided an excellent service to enable this service to be carried out successfully. She provided a health check that gave the reassurance that I needed as the car had completed only 150 miles since the previous service.

Service

It was easy to plan my day, everything to plan. I was contacted before extra work was carried out.

Service

Professional

Service

Staff helpful and very polite

Sales

A very good experience from the moment of enquiry all the way through to collection. Jason and Tom were extremely professional and helpful throughout.

Sales

As above - plus the dealership acknowledged a deal I had already been offered, matched it and added in the Protect X treatment. Based on my experience leading up to and including the test drive, I decided to finalise there and then with Rybrook.

Sales

Fantastic communication form order date to delivery.

Sales

Always on hand to help

Sales

I was pleasantly surprised to find out the vehicle was ready earlier than originally though.

Sales

Both James and Tom were fantastic, responsive to my questions and made me feel like a valued customer even during these difficult times

Sales

Rybrook Worcester has a brilliant team and offered a great service Derry was a star!

Sales

Always made to feel extremely welcome and important

Sales

Service at dealership was faultless

Sales

A very good experience.

Sales

Excellent service all round provided by Derry during the whole process.

Sales

Tom kept us up to date and was always helpful

Sales

Professional sales staff

Sales

They provide everything that we ask for and did not try to get us to buy something we did not want

Sales

Great service as usual. The staff gave me as much time as I needed to make my decisions and to go through the details of the car.

Sales

Love the new car and everything about

Sales

VERY GOOD

Sales

Very clean with lots of friendly faces.

Sales

Sales person ( James Sadler ) excellent. Good communications to make purchase easy - kept me informed on the progress of the car in manufacturing and very easy handover under current restrictions.

Sales

Very easy process, very clean well organised.

Sales

Did what I wanted