Loved the film sent to my phone

Excellent service from start to finish

Reasonably priced reliable servicing

From booking, dropping the car off and then picking it up later, couldn't be easier, very efficient

There was simply nothing more you could have done to improve the experience

Thea was the person who dealt with me, the service was excellent, professional, courteous and friendly

Delivered as promised, work done and on time

Very satisfied with the service and customer support interaction.

Completely satisfied as already stated. Comfortable chair and coffee as I had to wait.

Great service throughout

Excellent communication

Problem resolved with attentive service

Sorted my problem out

I was very well looked after by Rob, the manager, and by the service team.

As above stress free courteous service

Always looked after

Job carried out as expected.

Did what you said

Sorted out my BMW , great people great product

Thorough inspection and well documented

Excellent service and very pleasant people.

Extremely professional service and as helpful as they could be.

Staff friendly and kept me informed on my vehicle

I was able to have a 'while you wait' service and it was completed within two hours.

Customer always first Top standard of service

Prompt great service

Car was in for a recall. Still treated with the same courtesy as other customers.

Issue sorted

All went smoothly and staff were very polite

great service , staff very helpful,

Did the job and on time.

Repair sorted quickly and efficiently.

Great customer service and communication

Service was xplained very well verbally & on paperwork

Work has been checked over and has been completed to a high standard.

Easy to book service visit. Very pleasant staff. Works completed on time.

the team at Rybrook were very helpful

I was informed that the service would take two hours and it did to the minute. Excellent service from the whole team.Especially with the Covid restraints in place.

Everything went smoothly

Professional and well organised

Good courtesy car timing ok and all seemed COVID safe

Really good personal service. Kept well informed throughout the process

Car booked in quickly & contacted during service regarding car condition f requirements.

The feedback on the MOT and vehicle inspection was clear and detailed.

We were treated very well, the service and professionalism was outstanding.

Couldn't be happier with their approach and professionalism

Able to drop car off the previous night. Called to confirm the work carried out and time it would be ready for collection.

Minor issues during booking. Advisor had overlooked booking a courtesy car. Required follow up call. Conflicting advice given regarding when major service was required. Required follow up calls. Both issues rectified promptly.

Car was ready when they said it would be

Car took longer than I expected. I was on a tight schedule. This was not the fault of any of your staff, who were very good as usual.

Problem solved and explained fully. Car was returned in prestigne condition.

Very thorough

My service advisor Thea Was professional friendly and helpful

My service, mot and end of warranty check were all completed satisfactory and my vehicle was even kept overnight as the battery required charging.

Work was carried our quickly and car was ready for collection before the time I requested

From the initial welcome to the help and assistance from Micheal Price in the service department felt confident and extremely happy with the experince at Rybrook Worcester.

Work completed to a high standard

As soon as I entered the building I was treated with courtesy and kept informed of progress by the service staff.

The fact you give a video tour explaining the service undertaken helps.

Very professional service

No issues

Good service

Purely the 2 beautiful souls I had the pleasure of interacting with. Firstly a dear thank you to Helena for dealing with everything, honestly a true gift and has a lovely energy to her and the lady on the desk with the blue eyes, just the very best

The service was decent but there was no coffee available or offered despite being there nearly 3 hours.

I made a waiting appointment for a service at 10.30 .I was attended to promptly and courteously and was told service would take approx two hours.I was also informed of the cost.The car was ready at approx 12,20 washed and vacuumed. Excellent service

Attentive , polite and knowledgeable staff

Nothing to fault it

Everything was done with the service and advisory's plus the Egr callback

Service carried out to satisfaction, car returned clean and tidy.

Everything explained before and after.

Good service, prompt

I received a professional efficient service.

Good communication

Polite, quick and kept me informed of all progress along the way. Will definitely use Rybrook Worcester again.

Helpful communications. Fast and efficient.

Professional, friendly and resolved issues, good communication

Car collected and returned as planned and provided feedback on work undertaken

Easy to deal with .

Good customer service.

I was informed when car was ready, given a car for the day. Didn't have long to wait to collect it. Covid safe.

A courteous and friendly service centre

Completed service on time

Service carried out exactly as required, and my car was returned washed and vacced

What was required was carried out promptly and professionally

All done quickly kept informed throughout

Friendly professional service

Excellent service.

As before, service personnel helpful, explained problem and solution.

They did what they said they would do in a prompt and courteous manner

Excellent service

Great

Thea Rose the service advisor provided an excellent service to enable this service to be carried out successfully. She provided a health check that gave the reassurance that I needed as the car had completed only 150 miles since the previous service.

It was easy to plan my day, everything to plan. I was contacted before extra work was carried out.

Professional

Staff helpful and very polite

A very good experience from the moment of enquiry all the way through to collection. Jason and Tom were extremely professional and helpful throughout.

As above - plus the dealership acknowledged a deal I had already been offered, matched it and added in the Protect X treatment. Based on my experience leading up to and including the test drive, I decided to finalise there and then with Rybrook.

Fantastic communication form order date to delivery.

Always on hand to help

I was pleasantly surprised to find out the vehicle was ready earlier than originally though.

Both James and Tom were fantastic, responsive to my questions and made me feel like a valued customer even during these difficult times

Rybrook Worcester has a brilliant team and offered a great service Derry was a star!

Always made to feel extremely welcome and important

Service at dealership was faultless

A very good experience.

Excellent service all round provided by Derry during the whole process.

Tom kept us up to date and was always helpful

Professional sales staff

They provide everything that we ask for and did not try to get us to buy something we did not want

Great service as usual. The staff gave me as much time as I needed to make my decisions and to go through the details of the car.

Love the new car and everything about

VERY GOOD

Very clean with lots of friendly faces.

Sales person ( James Sadler ) excellent. Good communications to make purchase easy - kept me informed on the progress of the car in manufacturing and very easy handover under current restrictions.

Very easy process, very clean well organised.

Did what I wanted