OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
222 ratings and 53 comments received in the last 90 days.
11 June 2022
The team could not do enough for us
10 June 2022
great attention to detail
10 June 2022
Processes very clear , handover in particular was done with real care & passion about the car itself!
09 June 2022
Everyone was very helpful and friendly especially Jason Sanders who kelp me informed about the progress of my car and when it was ready to collect he even kept me updated on the morning When the car couldn't be registered first thing in the morning
08 June 2022
Jason really looked after us. Great guy and so helpful.
06 June 2022
From ordering the car I was able to receive it within less then 2 weeks and that is also with the Lisa jumping through hoops to get the finance sorted, I couldn't have been happier with how quickly they got the car sorted for me.
10 May 2022
Delivery of my car was delayed through no fault of BMW however, receiving my car made up for the delay. Jason Sanders and James were amazing on Collection day!!
10 May 2022
The purchase & delivery of my new car was fantastic. Excellent communication from start to finish. Jason sanders was excellent, keeping us up to date & answered any queries we had. Also ensured handover was perfect for us as he couldn't be there
07 May 2022
Laura was pleasant, friendly and efficient
13 June 2022
Customer Experience has always been good from BMW but Liam Ratcliffe exceeded this and couldn't do enough to help. The experience on the day of taking our cars Liam was on hand to make sure we were looked after and valued.
10 June 2022
Nothing felt like it was too much trouble.
10 June 2022
Price, ease, Customer service.
07 June 2022
Serviced with a discount car washed and washer jets filled. What more can you want. Tom was really helpful and got me on my way quickly. Top work Tom thanks :)
02 June 2022
Always delivered
31 May 2022
Good communication and friendly staff
30 May 2022
As stated previously everything went smoothly
30 May 2022
Customer service was very good staff were friendly and professional at all times
30 May 2022
From the reception team through to the handing back of my car after its' service, it was very well professional.
30 May 2022
Polite staff
12 June 2022
Sales team were great. Good communication whilst waiting for car to arrive. Handover really efficient.