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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

I need a Service or Repair

Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Head Of Business

Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

Raj Patel

Financial Controller

Simon Smith

Corporate Sales Manager

Emma Smith

Senior Corporate Sales Executive

Jade Mooney

Local Business Development Manager

Hannah Carver

Corporate Sales Executive

Tom Sparks

New car Sales Executive

Martin Ranford

New Car Sales Executive

Lewis Bannister

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Dale Ritchie

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Hazel Green

New Car Sales Administrator

Natalie Williams

Service Administrator

Michael Luxford

Service Administrator

Shaun Morris

Parts Manager

Adam Sutterby

Parts Advisor

Hannah Taylor

Corporate Sales Executive

Milly Thorndike

Reception Team Member

Thea Rose

Service Bookings Clerk

Mark Taplin

Workshop Controller

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Every thing went as planned smoothly and efficiently

Service

Service lady did everything she could to accomdate collection of vehicle

Service

Service light still on ! Even though my service didn’t need doing for another 3200 miles ! So I decided to have it done early and basically got oi shoes for doing so !

Service

Very helpful and well presented staff,

Service

Disappointed - quite long waits and I reported an issue with an alloy wheel corroding, they said they would take a photo so it could be reported and replaced. I appreciated that it could not be done at the time but I have since heard nothing

Service

The team are are all very pleasant, helpful and knowleable and I always feel I am in safe hands.

Service

Sevrvicing good. I wsa not entirely convinced by the person who acted as the communicator.

Service

Excellent service

Service

Kept informed, given lift to work, job requested done

Service

No issues at all.

Service

The job's all done

Service

They did everything perfectly

Service

Hassle free process from booking appointment to work being completed

Service

Everything completed in the allotted time while I waited in considerable comfort. Impeccable and friendly staff on hand. Nothing too much trouble.

Service

Good service, although took a little longer than advised.

Service

Always excellent service from the Worcester team!

Service

Good service

Service

As i was

Service

Did not explain why my next car service was in 9,000 miles when I was expecting 18,000 mile intervals. Took 3 phone calls to service desk before I could get an answer to this question. Well done to Jasmine on reception for chasing this up.

Service

Once booked the service and experience was very good indeed. The car was collected on time and returned nicely cleaned. The wheels could have been a bit cleaner but I'm probably being picky.

Service

All was completed as I had hoped and expected

Service

A small item appeared to have been overlooked, but this was subsequently resolved.

Service

Up to speed. Nice to do business with.

Service

Dealt with promptly and couteously. Offered service to vehicle whilst I waited. Unfortunately collection and delivery of vehicle wasn't available in time for MOT so I attended Rybrook.

Service

The experience was very good all round, booking in etc, however, the only negative was within a mile of leaving Rybrook the information centre told me that one of the tyres was low on pressure - surely that should have been checked during the service

Service

Faultless appointment, customer service and work carried out.

Service

Easy to deal with and excellent service from start to finish

Service

Rybrook courtesy and support was good. Unfortunately they did not solve current problem with the vehicle at their second attempt, could not complete the quality enhancement on the fuel tank of this vehicle and have asked for it to be returned.

Service

I'm welcomed, well looked after, and nothing is too much trouble. It's a pleasure dealing with Rybrook.

Service

Overall friendliness and promptness

Service

Knowing that I only paid for the service needed at that time to my vehicle.

Service

Good to know everything has been checked and to have a report following owning the car for a year

Service

If the service team arre going to change the drivers side seat position they should put it back as it was not leave the driver to have to sort it out when picking up the car

Service

Check in etc and way I was dealt with was good, but £2,397 for a display unit is outrageous

Service

timeliness of completing work was good, however breakdown in communications between sales & service teams created-delay when dropping off the car. Also, for 2nd successive time my car was NOT cleaned despite being told when I collected it that it had

Service

Mot done plus full written health check done which gives peace of mind.

Service

No reason to be critical.

Service

Everything was easy, from booking the service, to picking up the curtesy car and swapping the cars back over.

Service

I should not have waited while my car was being serviced

Service

Very poor customer service on collection of the car, service person very hurried, and in a rush, poor inter personnel skills

Service

the stafff at the centre need to undertand that it is very serious and they cannot brush me off by saying there was no parking space so the staff had to park at the disabled area. Disabled parking is for disabled people.

Service

Care and customer service from Helena and Jack was excellent with regular updates and explanation of the repairs required to my car.

Service

Problem solved!

Service

The part was covered under warranty, for 3 stars, customer service poor, multiple confirmation calls needed with regard to booking and multiple trips as wrong parts being delivered.

Service

nice staff very friendly and helpful, especially Hannah on service and Tom Sparks in sales

Service

Car collected and returned as arranged. Service completed with minimum of fuss. Sadly, the car was returned dirtier than it left, both internally and externally.

Service

all completed on time

Service

Efficient service from booking it in to collection

Service

Again everyone I speak to knows what they are talking about, explains in clearterms what needs to be done, discusses the options and payment details andalways leaves me with the clear impression I and our car are in safe hands.

Service

Always excellent service.

Service

Cannot think of one negative point that needs addressing. Everything went like a military operation!

Service

Again effortless collection of my car and Hannah kept me updated

Service

General manager didn't want to know, seemed all they want is to sell you cars and then do not look after you after that. No one seems apologetic,

Service

The welcome and support is friendly and supportive.

Service

My car was fixed without any problems.

Service

4 days to fix a simple fault. After 8 hrs on day 1 I'm rung 10 mins before I agreed to collect to be told 'not finished'. Day 2 you find the issue but have no part. Day 3 I drop the car off again and am again rung late to be told you need more time.

Service

work I needed doing to my car was completed efficiently and competently and an issue with my sons car was also dealt with in a professional manner after it had been re called

Service

Customer concerns taken seriously / problem resolution approach of staff / good communication of service staff

Service

Sunroof not looked at when in for service. Late being ready - not washed. Given free valet as apology. Took in for sunroof - no hire car offered. Collect after 5 as needs wash - not washed. Called to complain and emailed- no call back or response.

Service

Couldn’t fault anything. I have queries about the operation of a few things so one suggestion might be that you have a follow up appointment (either at the dealership or a phone call) a week or so later to check all is ok. I was told I could pop in.

Sales

The dealer always kept me up to date on the cars manufacture and delivery, and was well informed of the cars features at the handover.

Sales

Well taken care of by Tom Sparks. Nothing was too much trouble.