Competent, well informed staff

Depending on which service person/ receptionist you get the experience can be different..

We are always looked after really well

Very slow to respond to some warranty work

Because I was.

Although the MOT and a small bodywork repair to the rear wheel arch were completed satisfactorily, the matters outlined above left me with an overall feeling of disappointment.

I’ve experienced poor quality paint finish from the Bodyshop resulting in the car having to go back five times to be rectified and it’s still not perfect. Service department is ok but would benefit in having trained motor technicians on the service.

The work required was explained clearly.

Did the job needed and within time frame

MOT was carried out for under £30. Nice environment to wait in.

I booked my oil service through my online app but was advised to change pollen filter too , the cost on my app was and still is 240 pounds but i was changed 259 , it’s only minimal but there’s still a difference

job was completeled quickly and excellent communication

As above plus bonus of car being cleaned inside and outside!

Could not fault the staff team, very polite and helpful, professional in every aspect.

Could not offer a replacement car for two weeks Booked in for a days work it took two days didn’t let us know till mldafternoon saying it was wrong part sent .

There's absolutely nothing wrong to say about Rybrook Worcester.

I'm treated exactly how I would like to be treated.

Easy to book, did not have to wait long for appointment kept me informed. Vehicle was ready at the agreed time

car not ready at specified collect time. I waited for +45mins & had to chase whilst I was with you & remind that I was still waiting (over an hour after my 4.30 agreed collection time having dropped car at 8.00am). driver seat moved - disappointed!

From Reception to service Advisor a first class serve. A nice cup of coffee on arrival. A nice new 1 series provided for the day

Friendly and efficient and very informative

My car was serviced and cleaned in the time stated

Problem solved.

I dropped my car off at the dealership and waited for the car. The service person was very courteous and kept informed of how things were going.

Very helpful efficient service

Rybrook always, at both Worcester and Shrewsbury, provide an efficient service

Never had a problem or need to complain.

Very friendly staff. The service was done to an excellent standard.When I asked a few more questions, they were eager to help. Great!

See previous response.

Generally we have been happy but a little annoyed last time we had a service as when we arrived we were advised if was necessary to arrange another day appointment to do some updates on the computer. As we live some 47 miles away this was annoying

So helpful. It did take a long time but my car was valeted as well and all of my questions were answered.

Service light still on ! Even though my service didn’t need doing for another 3200 miles ! So I decided to have it done early and basically got oi shoes for doing so !

Every thing went as planned smoothly and efficiently

Service lady did everything she could to accomdate collection of vehicle

Very helpful and well presented staff,

Disappointed - quite long waits and I reported an issue with an alloy wheel corroding, they said they would take a photo so it could be reported and replaced. I appreciated that it could not be done at the time but I have since heard nothing

The team are are all very pleasant, helpful and knowleable and I always feel I am in safe hands.

Sevrvicing good. I wsa not entirely convinced by the person who acted as the communicator.

Excellent service

Kept informed, given lift to work, job requested done

No issues at all.

The job's all done

They did everything perfectly

Hassle free process from booking appointment to work being completed

Everything completed in the allotted time while I waited in considerable comfort. Impeccable and friendly staff on hand. Nothing too much trouble.

Good service, although took a little longer than advised.

Always excellent service from the Worcester team!

Everything about the process was fantastic, from enquiry, messing with car specs and idea to pick up. I always felt as though the team had time for me to discuss options etc