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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Every thing went as planned smoothly and efficiently
Service lady did everything she could to accomdate collection of vehicle
Service light still on ! Even though my service didnt need doing for another 3200 miles ! So I decided to have it done early and basically got oi shoes for doing so !
Very helpful and well presented staff,
Disappointed - quite long waits and I reported an issue with an alloy wheel corroding, they said they would take a photo so it could be reported and replaced. I appreciated that it could not be done at the time but I have since heard nothing
The team are are all very pleasant, helpful and knowleable and I always feel I am in safe hands.
Sevrvicing good. I wsa not entirely convinced by the person who acted as the communicator.
Kept informed, given lift to work, job requested done
No issues at all.
The job's all done
They did everything perfectly
Hassle free process from booking appointment to work being completed
Everything completed in the allotted time while I waited in considerable comfort. Impeccable and friendly staff on hand. Nothing too much trouble.
Good service, although took a little longer than advised.
Always excellent service from the Worcester team!
As i was
Did not explain why my next car service was in 9,000 miles when I was expecting 18,000 mile intervals. Took 3 phone calls to service desk before I could get an answer to this question. Well done to Jasmine on reception for chasing this up.
Once booked the service and experience was very good indeed. The car was collected on time and returned nicely cleaned. The wheels could have been a bit cleaner but I'm probably being picky.
All was completed as I had hoped and expected
A small item appeared to have been overlooked, but this was subsequently resolved.
Up to speed. Nice to do business with.
Dealt with promptly and couteously. Offered service to vehicle whilst I waited. Unfortunately collection and delivery of vehicle wasn't available in time for MOT so I attended Rybrook.
The experience was very good all round, booking in etc, however, the only negative was within a mile of leaving Rybrook the information centre told me that one of the tyres was low on pressure - surely that should have been checked during the service
Faultless appointment, customer service and work carried out.
Easy to deal with and excellent service from start to finish
Rybrook courtesy and support was good. Unfortunately they did not solve current problem with the vehicle at their second attempt, could not complete the quality enhancement on the fuel tank of this vehicle and have asked for it to be returned.
I'm welcomed, well looked after, and nothing is too much trouble. It's a pleasure dealing with Rybrook.
Overall friendliness and promptness
Knowing that I only paid for the service needed at that time to my vehicle.
Good to know everything has been checked and to have a report following owning the car for a year
If the service team arre going to change the drivers side seat position they should put it back as it was not leave the driver to have to sort it out when picking up the car
Check in etc and way I was dealt with was good, but £2,397 for a display unit is outrageous
timeliness of completing work was good, however breakdown in communications between sales & service teams created-delay when dropping off the car. Also, for 2nd successive time my car was NOT cleaned despite being told when I collected it that it had
Mot done plus full written health check done which gives peace of mind.
No reason to be critical.
Everything was easy, from booking the service, to picking up the curtesy car and swapping the cars back over.
I should not have waited while my car was being serviced
Very poor customer service on collection of the car, service person very hurried, and in a rush, poor inter personnel skills
the stafff at the centre need to undertand that it is very serious and they cannot brush me off by saying there was no parking space so the staff had to park at the disabled area. Disabled parking is for disabled people.
Care and customer service from Helena and Jack was excellent with regular updates and explanation of the repairs required to my car.
The part was covered under warranty, for 3 stars, customer service poor, multiple confirmation calls needed with regard to booking and multiple trips as wrong parts being delivered.
nice staff very friendly and helpful, especially Hannah on service and Tom Sparks in sales
Car collected and returned as arranged. Service completed with minimum of fuss. Sadly, the car was returned dirtier than it left, both internally and externally.
all completed on time
Efficient service from booking it in to collection
Again everyone I speak to knows what they are talking about, explains in clearterms what needs to be done, discusses the options and payment details andalways leaves me with the clear impression I and our car are in safe hands.
Always excellent service.
Cannot think of one negative point that needs addressing. Everything went like a military operation!
Again effortless collection of my car and Hannah kept me updated
General manager didn't want to know, seemed all they want is to sell you cars and then do not look after you after that. No one seems apologetic,
The welcome and support is friendly and supportive.
My car was fixed without any problems.
4 days to fix a simple fault. After 8 hrs on day 1 I'm rung 10 mins before I agreed to collect to be told 'not finished'. Day 2 you find the issue but have no part. Day 3 I drop the car off again and am again rung late to be told you need more time.
work I needed doing to my car was completed efficiently and competently and an issue with my sons car was also dealt with in a professional manner after it had been re called
Customer concerns taken seriously / problem resolution approach of staff / good communication of service staff
Sunroof not looked at when in for service. Late being ready - not washed. Given free valet as apology. Took in for sunroof - no hire car offered. Collect after 5 as needs wash - not washed. Called to complain and emailed- no call back or response.
Couldnt fault anything. I have queries about the operation of a few things so one suggestion might be that you have a follow up appointment (either at the dealership or a phone call) a week or so later to check all is ok. I was told I could pop in.
The dealer always kept me up to date on the cars manufacture and delivery, and was well informed of the cars features at the handover.
Well taken care of by Tom Sparks. Nothing was too much trouble.